the two girls who helped me out were so lovely (brittany and hannah). i had such a complicated return and they were absolutely amazing helping me out. such a busy time during the holiday season, good luck to them! will be back soon for more christmas shopping. read more

I stopped by to get color matched on a Friday, and as soon as I stepped in an employee approaches me and can already tell what I am looking for. I have an extremely flushed face, along with dryness and she pointed me to a line of foundation that would work best with my skin. She took the time to color match me, recommend products for my skin type, and have a great conversation along the way. Emily really made my experience a positive one, shopping for makeup products can be challenging for me at times but I am so glad there are employees like Emily who genuinely care for people and making them feel beautiful! Thanks again Emily! read more

Your whole system is stupid. "Let me put you in the cue for a beauty artist.." & basically shaming me over the radio because I didn't want to sign up for your program. Then just said, "ugh it's fine I'll just help you" Really? I will never never never walk in this store again read more

Victoria literally just helped me with my in store purchase she was amazing, knowledgeable, patient ,and friendly. She listened to my expectations of products made multiple suggestions and was able to offer additional items to add to my purchase. She made me feel extremely comfortable with my purchase. I can't wait to purchase additional products from her in the future. I highly recommend Victoria to assist you with your future purchases as well. read more

I have shopped at Sephora almost exclusively since I first saw on 20 years ago in Strasburg, France. Always lovely service, but the last two times I came in (last week) it was to replace defective packaging, and I was treated like filth. I still feel I am due a refund on my Laura Mercier eye shadow. Had I not been on an overseas call on my cell, I wouldn't have allowed the clerk to railroad me. The second time - also last week, was to return (for the SECOND TIME) a defective Anastasia eye pencil. The clerk - should have got her name - all I can say was that she was brunette and chubby - was so rude - very unlike Sephora usually treats their customers - she didn't even give me a bag when she exchanged it and almost growled at me! Is this the new way customers are treated when they RETURN things? I am one of their best customers, so someone needs to speak to these rude cashiers! Hopefully Sephora sees this review! read more

Usually I'm super reluctant walking into makeup shops, especially Sephora because I always feel like I'm being judged lol. I've never been approached at Sephora before and usually have to search high & low for someone to help me, but Becca came up to me & was more than willing to answer all the questions I had. She did not once make me feel like I was asking for too much or like I was a burden to her. She made this visit feel quick, easy, & comfortable. The woman at the registered was also very pleasant & kind. Overall, great customer service experience. read more

First time getting my lashes done, the shop was clean, they did an awesome job, great customer service! Best thing about him it so far I found! I wpile definitely recommend this place! read more

Products selection: extraordinary. Customer service: totally hit or miss. The first woman that helped me acted very nice, but was not very helpful. I told her I wanted to try Kat Von D Lock It but required assistance color matching, as I had already ordered online and received 2 shades of the formula, but that I needed to exchange them because they were both too light. She first selected for me to try the exact two colors that I already tried then selected a color in the middle, I don't know why because I told her both of the others were too light. Within our first few minutes together, she said very quietly into her headset to another employee- I will be done in 2 minutes. When she put the new shade she selected on me, I told her I looked dead because it was too light. She suggested I do the return of the two other items first, basically so that she could get rid of me. Then she kindly got me a sample to take home of the color we tried that was too light -_- and a Kat Von d primer. She then disappeared. I stared walking around and helping myself in trying on samples of different brands that have full coverage long wear formulas. During my search, I was approached and helped by 3 different women, all of whom were very busy and still very helpful to me. This is the reason for my rating of three stars, my initial helper was not so helpful within the 3 minutes that I was wasting her time and did not see to it that I got what I needed, however the other women were a complete delight which has allowed me to give a higher rating. Also, the product selection here is astounding. I really could be in this store for 10 hours straight just sampling product after product. If I had a product expert assisting me thoroughly, I could spend $500 easily here in one day. There are just so many options and fun products to play with. A downfall was couple of the more popular shades in new brands like Fenty were out of stock, and I was told they have been for a while. Why? I will stick to online for ordering make up from Sephora, unfortunately when you trade brands this is a difficult route to find your new shade. It is great (and completely necessary) that they have a very liberal return and exchange policy, so after trial & error, some patience and lots of back and forth shipping, you will eventually figure out what works for you. Their app is amazingly helpful and user friendly. It even allows you try "try on" shades of products such as blush, lipstick, eyeshadow, etc. it is a pretty unbelievable feature because it works quite well. I can play on it for hours. I will continue getting my cosmetics at Sephora, there is no location I have found that is even similar to this in quality product selection. read more

SEPHORA - Yves Saint Laurent All House Foundation in Cool almond Urban Decay Naked Skin Concealer in Light. Sample of Kat Von d Lock it foundation - Cosmetics & Beauty Supply Near Me - Temecula, California

ZERO STARS!! So, I just left this location after an altercation that just happened between me & and employee by the name of Eden, who says she was the manager. I stopped by in the morning, to try a new foundation and get color matched. The "manager" EDEN... was walking around staring at me and peeking at me between isles while another employee was helping me. I have no idea why she was staring or acting weird. But she was, and i ignored it. I returned later this afternoon to return the foundation because it was horrible on my skin. I asked the same employee fr earlier to help me again. And as she began re color matching me again, here comes the peeping Tom manager staring at me and the employee again. She then started picking on my children, telling them not to sit on the chairs next to the mirror that the employee has guided me to. After she scolded my children, she followed me again, and told me that the employee who was assisting me, CAN NO LONGER HELP ME, and that she needs to go help other customers. Never in my many years of shopping at Sephora, has a manger ever said an employee can no longer help me. Especially since we were in the middle of color matching my skin. When i stated this to the employee who was assisting me, she turned around and said, "ARE YOU TALKING ABOUT ME?" I said, yes, you've been staring at me and not allowing the employee to help me. I'm exchanging a foundation from this morning. And that i was going to contact corporate. She said, "GO AHEAD" as if she didn't care. I actually did contact them and am waiting for a follow up. This "manger" Eden has some serious jealousy problems and I will continue to follow up till something is done. EDEN IS UNPROFESSIONAL read more

*BEWARE IF YOU NEED TO RETURN ANYTHING IN THIS STORE* I've been coming here for almost a decade and I had never had an experience like I did yesterday (Thurs 1/3/19 around 2:15pm) when I tried to return something I purchased that irritated my skin. Apparently this store is under new management because when I tried to return something the policies changed? The girl said they changed last June? So beware if you want to return anything it has to only be "lightly used" or unopened and before the 60 day deadline-the manager declined to return my items. Mind you my purchase was under the 60 day deadline and there was more than half the product still left. And I'm left with product that irritates my skin that will have to be tossed. So disappointing won't be purchasing anything that I haven't tried before unless I get a sample first now. read more

As a guy, you immediately realize that Sephora is a store that isn't meant for you. However, if you're a metro guy, then you know that Sephora sells products that can help make you look like a heart throb. While I won't give away any secrets, I will say that their facial scrubs and applicators are top notch. Good skin doesn't come naturally. It takes hard work for my face to look like this, but you wouldn't know that...well unless you work at this Sephora. One thing that does amaze me is the fact that the associates apply makeup on customers for tips. There is no standard fee. I don't understand this. A woman sits in a chair while an associate applies makeup to her face. Once the associate is finished, the woman looks excellent. Why don't more women do this? Cuz some of y'all need help... read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Temecula, California

I feel like every time I come here it's just young girls with way too much make up on. I don't see grown women in here shopping just the young ones so I don't know what that's about. I come in here to check out the Jack Black which a grooming line for men. Jack Black is a great line to use if you like sage, eucalyptus, rosemary and so on. They have some other lines like Anthony which has been out for a while but I haven't tried it yet. This Sephora has a nice selection of cologne with some nice brands like Ralph, Versace and so on. I don't feel uncomfortable here I just get want I need and keep it pushing. Sephora is cool but I may like Ulta just a bit better. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Temecula, California

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Not only do I buy most of the products here, I also get cologne and perfumes here. Another thing is to get makeup done here! BIG PLUS! So the deal is, you make an appointment and there's a $50 minimum of spending required after the makeup application. A few months back, hubby and I had a date night out without the baby and decided to get my makeup done here. You set the tone, tell them the color of your outfit, how dramatic you want to go, and they will do the rest. I walked out with some of the products the makeup consultant used on me and I still love them. I'm planning to go back this week for another makeup application for another special occasion, this time, more moderately covered and more subtle. I like coming here over MAC because they don't make you look like clowns and you won't break out afterwards from all that gunk. You can even tell them what type of skin you have and they'll make sure they won't use products that are too harsh for your skin. Sign up for the beauty insider and get points and free products for your birthday! read more

Looking for a new place to get my nails done left a message was hoping for a callback did not received one. I called again today went to voicemail. I tried. Moving on next read more

This is the best Sephora around. The cast is so helpful and friendly. They do sell out of products fast but that's because they get tons of clients daily. The cool thing about that is they'll order you anything you want online or they'll call the JC Penny Sephora which is 200 ft. Away and see if they have what you're looking for. I've never had a bad experience in this store and have been going there since the day they opened. Keep up the great work, Temecula Sephora! read more

The customer service is great at the one that is outside of the mall. However, I can not say the same for the one inside of the mall.. Maybe it's a different vibe? Or maybe people are having a bad day? But I've been in both several times and no one has ever helped me at the one inside of jc penny's. read more

SEPHORA - Spoiled myself a bit - Cosmetics & Beauty Supply Near Me - Temecula, California

When I visit my sister, I try to make a visit to this Sephora location. They are very helpful and friendly. The store is very clean and organized. The customer service is almost always cheerful. I don't use a lot of makeup, but they have tons of cool makeup and fragrances too. I like their gift bins. One thing... sometimes the music is much too loud. read more

Not sure what's happened to Sephora. I used to love shopping here. But the quality has declined. Stopped by this Sephora after a bad experience seeing makeup packages open, used, and placed back on the shelf at a nearby location. Disappointed. At this point with safety issues I think I'll take my business to Ulta. read more

Went in to Sephora today, they were out of what I was looking for but Carmen helped me out and got me a great substitute. Thank you Carmen!! You were awesome. read more

So glad they added this stand alone Sephora location to Temecula Promenade. It's located outside the main building next to Yardhouse and other fun shopping. All the ladies (and guys!) here are TOTALLY FAB! Super helpful and they all do so well at making me feel comfortable and not pressured. I'm kind of picky about the make up I wear, but was so happy to find a couple new things here at this store. Everything is clean, organized and well lit, which is important when you're trying to find the perfect colors to compliment your skin. My last purchase was an Anastasia Beverly Hills glow kit and they had the one I wanted in stock and ready to go. I guess my only complaint is that the lines are always crazy long and take forever! It is to be expected though and I can't fault any of the ladies or guys that work here, they are trying their best. Just make sure you give yourself a bit of time if you plan on shopping at this location read more

Amazing service from Carmen she was so nice. Very knowledgeable in skincare any questions I had she had an answer. She helped me understand everything about creating a good skincare routine. She was so easy to talk to and had a positive attitude. She made us some samples and let us know about the services they offer. I tried the samples and loved the way they made my skin feel. I went back to Sephora and purchased the products she sampled for me. She gave me a Perk Facial and it was amazing the products she used on me made my skin look healthy and glow. My facial was so relaxing the way she applied the product was very gentle. I will be back to see Carmen at Sephora in Temecula. read more

Mary was the sales associate who helped me and she was so nice ! Honestly , I always buy stuff here and I never get the free samples in the bag but she gave them to me this time. She was extremely friendly read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Temecula, California

Kristy did my make-up for a wedding event. She also did my mothers. Kristy made the whole experience a very pleasant and enjoyable. It's now going to be a cherish memory I'll have with my mom. Thanks to Sephora for making it so fun. All employees were so helpful and friendly. We appreciate you. read more

I came in on a Tuesday mid-day. It was not busy, but there were other patrons in the store. I was never greeted nor asked if I needed assistance ---which I did. I will say that this store is much cleaner and bigger than other Sephora locations I've been too. I usually go to the La Jolla location or others throughout the OC. I almost always get greeted and helped instantly there, despite those locations having heavier traffic. And no matter how bum-y I look. haha... But back to this location, I've noticed that if I look done up, I still don't get helped. haha... so kudos for consistency?? I actually asked a gal, who was already clocked out, for help. She was kind enough to help and even apologized that no one had approached me yet. So really, the stars are for her. I have no idea of her name. But she looked like she was taking out her contacts when I approached her so that I could buy Anastasia's modern Renaissance. read more

Just stopped by on a weekend while running some errands. The whole staff was fantastic but especially Carmen! She offered to do a mini facial and even hugged me on the way out! She was exceptionally helpful and kind! read more

I was having a skin emergency and decided I was going to need professional help. A sales associate greeted me as soon as I walked in, I told her whaa I wanted and she wisped me away like a skin fairy. Got me started on a concealer that hid what i thought was impossible and hopeless. She asked me to wipe off some of my makeup and I was close to tears from the shame of what has taken over my face. She was sooo nice the whole time as my eyes were welling up with tears. Not only did she find me something that I was looking for she sat there with me practicing to make sure I knew how to get the most out of the product. Amazing customer service! Idk what everyone is saying about the sales associates upping the sales bc not only did she give me a miracle product, but she gave me samples of products that can help me with my situation. read more

Went to go get my make up done for my birthday. I was so fortunate to meet Jackie. She did such an amazing job on my make up. I was very open minded about trying new stuff because I don't know much about all the different makeup brands they carry. She was very informative and has such a great personality. I got compliments all night long. I did not want to take my make up off. Thank you Jackie. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Temecula, California

My wife has been to this Sephora at the mall many times all, of the staff is always very helpful and knowledgeable about there products. Associate Carmen is one of my wife and daughters favorite go to's people at the store. We happen to be in the store when the women complaining about Carmen taking back the bags. The lady was very rude to associate Carmen. Associate Carmen was only recovering bags need for purchases made in-store that women had taken (why would she think she could be taking a hand full of these bags). My wife says she will continue to shop here as the store is a wonderful place to shop. read more

Took 20 minutes for someone to help us. This is at the mall so you'd think they were ready for a small crowd. Almost all the employees were doing people's makeup or registers. There was one person working the front that finally helped us. Under staffed. Not equipped for a mall crowd. Decent help once noticed. read more

I've always had a great experience at this Sephora location. The staff members are always helpful and are super super kind!

Worst Sephora ever. Employees always have a nasty attitude and do not want to help. Never coming back to this Sephora again, I would much rather drive to another Sephora than ever coming back to this one. And your music was extremely loud. read more

I know very little about make-up so when i walked in i felt a little lost. I had to cover up some bruises for work and asked the nearest sales associate for help. It took a second to find someone to find to help my specific situation, but as soon as Fatima walked up she took care of me. Fatima showed me the TRUE power of Sephoras make-up and I was blown away by the results. She explained the whole process and broke down for me each product and it's uses. Very knowledgeable, very polite and helpful. You guys found yourself a good one; keep her happy! read more

I've been to other sephora stores and whenever I asked for help, the staff are friendly and help me look for what I need. I understand it can get busy with customers but after helping your customer, you should help the customer that is waiting for your assistance. I continued browsing other make up products and decided I really liked the nail polish color and wanted the staff to check if it's in stock. I asked another lady near the front of the store and she was readily walking with me towards the nail polish section but suddenly stopped and told me she will ask another staff to help me over there. I walked over there and nobody was there to assist me. The lady who was busy with a customer was not busy anymore but apparently forgot about me. It frustrates me to see this kind of customer service, pushing customers around and not able to help when customers approach for help. You lose a customer because you forget or because you can't walk over there to see if there's more inventory left in which the customer could've bought? I'm thinking maybe sephora should reevaluate their customer service and provide better training. I love to shop at sephora and will continue to do so but maybe at JCpenny sephora because their customer service was excellent. The staff were professional and personable and they check with you occasionally if you need assistance. Every staff approached me with a great attitude and good customer service. The staff called to check if the item was still in stock in the back. She even asked another employee for assistance to get to the bottom of it. I was very satisfied with their help to get what I was looking for. That day also happened to be my birthday and the staff gave me a few samples to make my day happier (in addition to my bday present from sephora). This is top customer service! Hopefully, the customer service will improve the next time I come back to sephora. read more

I gave 5 stars for Brooke! I've been going to this Sephora for years and this is the first time I actually got great service! I can tell Brooke is knowledgeable about products and skin care which helped me a lot with my purchases. Keep hiring people like her, that's what keeps people coming in. read more

I only come to this Sephora when I shop around the mall, but I just went to it yesterday because the 10 percent sale is going on and I was looking for this contour from the brand merit. and I was with my boyfriend just showing him all the different products and I notice this lady going back and forth and I thought she was just looking for someone and so I carry on and browsing and I only had one product in my hand and I notice this lady like starting to follow us and I felt very uncomfortable and I felt like I couldn't shop like I wanted to, and so I just decided to get in line and I see that this lady, in fact, works there because she was helping a person, she seems like she was one of the managers she had a black coat with a white shirt and a silver necklace, the whole time we were in line she just kept looking at us, I hope this manger reads this but we didn't have any bad intentions and were never planning to steal because I'm pretty sure that's what she was thinking, yes were two young teens but we know better than that, so to that manger don't profile or making your customers uncomfortable by following them, but otherwise the staff there is really sweet, do better as a manager. read more

The level of service one receives depends on the day. There are times when I am at least greeted when I walk in. However, the last few stops I make, I only get brief eye contact from sales associates. They look away immediately (almost like I didn't mean to give you false hope that I wanted to talk to you), before I have a chance to ask them questions. I am more the type of shopper that likes to get in and out of a place, so I suppose I am not really their target customer... I am VIB Rouge and have been for many years. I guess I got spoiled by SAs at Nordstrom and Neiman Marcus and can get irritated when I have to spend energy to hunt down SAs when they are apparently not actively working on anything and/or helping other customers. Cashiers are usually friendly at this location (probably because I am apparently making a purchase when I go up to pay), but not the last two times I go in. With that said, I do appreciate the service provided by management at this location EVERY time I go. They are always pleasant to talk to. I would love this location more if they will put more resources on training up their staff on customer service. Compared to other Sephora's that I have been to, this location definitely has room for improvement on both customer service and product selection. read more

I came here to get my makeup did for the marine ball. Employees here are friendly and helpful. The location is at the promenade shops of Temecula, on the outside. Very spacious and modern. They definitely have more choices than the one in OC! This is also 10-15 mins away from Pechanga. Dannie, girrrrrrrrrrrl, u made me look like a rockstar! I felt so pretty! Thanks, dear! She was amazingly knowledgeable of each product she was using on my skin. 45mins-1hour, vio'la. . . I'm a girl! (I usually don't use makeup) I had such a blast and found a love for my new marc jacoubs eyeliner! Thanks again! read more

Let me start off by saying that I'm not much of a makeup person, I don't often go to stores like Sephora or Ulta unless I have something specific I need (browsing those stores makes a makeup newbie like me so overwhelmed!). But then I needed my makeup done for a formal wedding in Temecula and I knew I needed some help. I made an appointment at the Sephora at the Temecula Promenade and was so impressed with the customer service at this store! I showed up 10 minutes after my appointment time in a complete panic because my GPS showed this store's location across the street by the Men's Warehouse (word to the wise, it's near the Sephora in the JCPenny, thanks to the associates there as well for guiding me!). They were still able to accommodate me and I had the best beauty adviser to boot! Her name was Becca and she did such a fabulous job that I got complimented all night. She was very sweet and definitely took into account my preferences for my look, as well as recommending products that would fit my quick makeup routine and my skin's specific needs. I only wish I lived closer so I could visit this store more often, and get more tips and products for my daily makeup routine. Thank you so much Becca! read more

This was my first visit to this location. I normally go to south coast, brea, or downtown Disney. I needed to get matched for foundation and wanted to try make up forever. Much of my negative experience is in contrast to the other locations I have visited. If this was my first experience, I would not return to sephora if I needed help finding a new product. Pros: once I asked for help I only had to wait a few minutes and was checked in on. Stephanie gave me her honest opinion and had me check the color in natural light. She tried several shades on me.She did not pressure me. The line moved fast. Cons: I was not greeted, by anyone at anytime. I saw several sale associates standing around. I finally asked one to color matched me. She said she had to find someone and it will be a few minutes. Why isn't everyone trained? Stephanie didn't ask what formula I wanted. When I asked her opinion, she said she was the wrong person to ask. What?! But she assured me this was her " holy grail" product. Honestly, I don't care. I want MY holy grail product. At other locations, sales associates often suggest other products and complementary products and try them on me. I appreciate that and usually purchase what they suggest. I know she wasn't too busy to do this because as I was leaving she was chatting with 2 other sales people. read more

I would mostly like to thank Angela who helped match me with some Lancôme. I have a ton of allergies and my skin doesn't accept most products. She knew exactly what I wanted and needed. She matched my color perfectly. I couldn't be a happier customer. read more