Today Saturday, I stopped by Sephoria to pick up one make up and I knew exactly where and what and I needed so I didn't need any help. Once I retrieved my makeup item I realized the line to the registers was very long do I looked for one of o Sephora employees so that I could pay with my credit card which I have done every visit prior to this visit. I was told by the employee that paying at the register was the only option. I was shocked since I saw what I would estimate 30 to 40 employees walking around the store of which many had nothing to do. Disappointed with the option to pay I returned the product to the shelf and which visit another location. What a disappointment. read more

SEPHORA - The line waiting to get to the registers. - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

Sephora was so wonderful to work with on our recent Make a Wish Shopping Spree! Manager Andrew and artist Destiny were so sweet in making our kiddo feel welcome and princess-like! Ya'll rock! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

Now everybody don't go trying to book her because she's MY girl now! Had me showing out in that store lol A huge shoutout to Priscilla at Sephora in Scottsdale Mall! Let me tell y'all, she absolutely BEAT my face to the heavens. The natural glow? Flawless. The blend? Immaculate. The confidence she gave me? Unmatched. What I loved most was how gentle she was. She wasn't heavy-handed at all and made the entire experience feel relaxing and enjoyable. She took her time, paid attention to every detail, and made sure everything looked perfect. As the young folks would say... she CLOCKED it! She ATE!!!!! I loved every minute of my appointment. Priscilla was professional, friendly, talented, and truly knows her craft. I will definitely be back just to get my face beat again! And yes, I slept in my makeup... eek! That's how good it looked. Don't judge me! The makeup still looked amazing. Priscilla is THAT girl! Thank you for making me feel beautiful and helping make my birthday even more special. read more

See all

Had a glamour makeup service here for our comedy show in the evening. This Sephora is located in the fashion square mall Scottsdale. My assigned makeup artist did a decent job but I had to give her instructions on how to do certain stuff a few times. Nobody can do makeup better than myself why we still pay other ppl do it?! LOL They weren't allowed to use my own makeup for liability reasons?! I can only use very few brands for allergy concerns. At least she tried to find what I have in the store except they don't carry Chanel at Sephora! Overall I was satisfied with the service! read more

SEPHORA - Getting makeup done - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

This goes out to William! Love his vibe and energy, he was able to help us girls with everything from hair care, makeup to body products. We genuinely felt like he wasn't trying to upsell us or push us to buy. He was just great to be around and was honest about the products and what would be good on us or not. Thank you William! read more

One of my favorite makeup stores. The prices are more on the higher side. The service is ok.

Always have what I need. Prices are moderate, depending on what you're getting. you can always find somebody to help you find an item or order one to the store or ship it directly to your house. I like being able to get notifications about new products coming out before they sell out. It's always a plus. read more

See all

I've always had a good experience at this Sephora. When I went in I had a few questions and they were very rude when helping and basically shove the product to me to buy. Looks like their customer service in going downhill. ‍ read more

I always loved coming to this Sephora at Biltmore. But it feels like over the last year or so inventory is paired down, they never have what I'm looking for, and it's kind of a disorganized mess. Last time it took 15 minutes to get someone to help me get the perfume out I wanted to buy. I hope it turns the corner but I find myself hesitating to go when I need something - and I used to look forward to it. Maybe try another location or order online instead. read more

Cons: they couldn't really help me with what I came in for. My BB cream has been discontinued and I was looking for a substitute. Unfortunately, their entire color match system was down. They tried to do it the old-fashioned way, but I wasn't happy with their selection. Also, I brought a sample of my EB cushion compact and the guy put his hands all over the cushion! There were a lot of product left and now I feel like I can't use it because the guy's hands have been in it. Yuck. Pros: I was helped the moment I walked through the door. My experience doesn't affect the way I feel about Sephora. I'm gonna keep shopping at other Sephora locations. read more

Alan was amazing and very knowledgeable on skin care. Helped me decide on what was best for me and gave me many samples! Very happy with the service read more

Christopher helped me and he deserves a 5. He was courteous and helpful. I felt like he genuinely wanted to help me. I was transparent that I had facial treatment that left my face red and wanted to cover it. I hadn't wore make up in over 30 years and I appreciated his helpfulness and his patience. He is a wonderful person and I purchased everything without question he referred me to. On the other hand as me and my nearly 40 year old daughter walked in the ladies look unapproachable. I went right to one and said I'd like a man to help me. She asked why and i replied, less judgy. As we were working with Christopher another sales person approached my daughter aggressively asking her if she needed mascara and did you know it expired and really was pushy. That was exactly why I asked for a man. Two of the three times in the last few years when I've gone into Sephora, women were rude or looking me up and down and not very helpful. Christopher treated me with respect and kindness. read more

Had to replenish some beauty products and fragrances so I decided to stop inside Sephora in the Biltmore district. I was warmly welcomed by the beauty specialists and given assistance to find the Gucci foundation I've been hunting for. Tony was super helpful in finding it. I went on to find a new fragrance and Yahaira swooped in to save the day! She recommended Maison Margiela "Jazz Club" and Glossier which both smelled PHENOMENAL!! I couldn't be more please with my experience. read more

See all

AJ is so wonderful. I highly recommend going to him for any service he offers (makeup, facial or eyebrow waxing). I went to him for my makeup and I couldn't be happier. We chatted about my skin type as well as my likes/dislikes when it comes to makeup. I showed him my dress I was wearing for the evening and he knew exactly what he was going to do. He listened to my needs so well and delivered perfectly. I shed a few tears when I had to take my makeup off for the evening because I have never had my makeup done so well. I felt so beautiful and it was all thanks to AJ. He's super knowledgeable about all things beauty and I really enjoyed picking his brain as well. He's a star and needs a raise! I'm so sad I am traveling or else I would come visit AJ regularly. This has been by far the best experience I've ever received at Sephora. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

See all

I had an excellent experience here last week. I was assisted by Jerusalem (I think that was her name) who was so sweet and helpful. The store was really busy, but she still took the time to help me find what I needed. She gave great recommendations and had an overall positive attitude. I don't live in Scottsdale but I would definitely make the drive back just for this Sephora location. read more

Amazing assistance from Hannah. She was patient, listened to my skin needs and didn't make me feel rushed. I will definitely be using this Sephora location in the future! read more

I just left this store and felt very dismissive by the clerk. I initially went in to buy a gift card for my daughter $60 the clerk initially looked at me as if I didn't belong. She than wanted a telephone number as I'm putting my number in she walks away from the cash register as if I wasn't even there. When she came back she had a look like you still here.When I told her I didn't like the way she looked at me and I decided not to purchase the item she looked like I offended her. I know I have written several reviews about customer service. It looks like some people have it and others don't. If your one of the ones who don't find another job where you don't have to deal with people. To make a long story short another associate assisted me with my purchase and I ended up spending $132. See what happens when your a little nicer to people who come into your establishment. read more

SEPHORA - Fenty Beauty by Rihanna - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

It's an amazing store. I love it because there are so many to choose from. I was going to buy some mascara to travel with, but the line was so long and they were moving so slow that I just couldn't stand in that long line anymore. So much perfume being sprayed in the store that after a while you can't smell anymore perfume because if you do, you're not gonna be able to differentiate between the one you like in the one you don't like there's too many sense, but the make up artist not fabulous. The atmosphere is fine. The music is blasted and people are in a good mood shopping trying on make up lipstick eyeshadow it's really nice. read more

Very nice store. Large and I was able to find what I was looking for with ease. Also found some other new products to try out. Definitely join the rewards program if you haven't already. The only store to buy make up in my opinion! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

I always love coming into Sephora because I genuinely have an idea of what I want, but let the experts guide me once I'm there. A woman last night knew better than me the type of product I was wanting to help with some mild acne. She was mindful that I wanted something reasonable priced and picked out the Tarte Knockout for me! I used it last night and can already feel a difference this morning. I refuse to go into Ulta because you just don't get this kind of service there... especially if you're not a beauty guru like myself, but still want quality product! read more

SEPHORA - Tarte Knockout - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

The gentlemen who accompany their girlfriends or wives at Sephora are doing one or more of the following: (1) following their other halves around aimlessly, (2) looking at the merchandise pretending to know what they are, (3) upgrading their own skincare or fragrance regimens. I myself fall under the first category. I don't know a damn thing about cosmetics; my girlfriend does, of course, and I followed her thusly as she picked out her items. I quite like Sephora; it's a fascinating place. There seem to be professionals at the ready to do makeup, help select particular styles, or just make pleasant conversation. The products that adorn the shelves and walls all look nice, expensive, and... whatever else Sephora products are. My girlfriend was picking out some skincare products when a sales representative, Brandi, showed up to offer some help. She explained the active ingredients and instructions on how to use a plethora of items, sharing her personal recommendations -- which were echoed by another employee who happened to overhear the conversation. Brandi even let me sample a little moisturizer; she could clearly tell I didn't know what was happening, but the moisturizer was nice. Thanks to Brandi's suggestions, my girlfriend's shopping basket was complete with a lovely assortment of things I know nothing about, but I think they're good for the skin, or something to that effect. Checkout was a breeze, and the kindly representative at the door wished us a good day on our way out. Sephora -- the Apple Store of all things cosmetics. I don't have any particular reason to venture here alone, but in good company, I'll gladly tag along. read more

Thanks to Hayden for the full face makeover. Shimmery and classy look to welcome the new year of 2023!

I spent 20 min, walking around like a deer in headlights. Several employees were just standing around, gossiping with each other. The one gal I asked a question to, acted exasperated and was not helpful whatsoever read more

For such a busy Saturday evening, the store had enough staff on the floor and they were all so friendly too! I brought my dear friend to get a makeover and Nicole was awesome! She was patient, sweet and made absolute sure my girl loved everything she put on her. It was a great experience. Thanks Sephora! read more

This location is one of my favorite Sephora's. I was out looking for makeup and hair products. You can always count of Sephora to have both excellent service and products that you can trust. I already knew what kind of makeup I was looking for, however, the hair products were a different story. I asked for help and got lead to Barbara who whipped up samples of hair products for me to try. She was helpful and explained how she also uses some of the products and her experiences with them. Everyone is different and has different needs, I love that Sephora allows customers to try before buying. If you don't like the product or if it doesn't work for you, you can also bring it back and exchange it for something that does work! read more

I've recently made a vow that I would invest in myself meaning using better quality makeup among other things because if you don't invest in yourself, then who will? I recently went through my collection and started purging anything that was old, lousy quality, and needing to be replaced. ( some products are NOT worth the cheap price tag) So, I decided to invest in a couple of eye shadow palette's, a bb cream, and a few other items, because, in my opinion, you cannot cut corners -especially when it comes to quality. I found the staff to be friendly,helpful,and they even have a little class where they show you how to do brows,eyeshadow,and foundation. read more

Love it here! If you need a sale person, when they greet you when you walk in grab them. If not good luck finding one again. Or walk out of the store and come back in. LOL! They are always jam packed with people. Love my bday month, you get your bday goodies, then used some points to get more goodies, and of course I brought more goodies. Also love that they make a custom perfume sample if you are interested in a new brand. read more

I shop local... I swear I do! But I also was recently allowed back into Scottsdale Fashion Square (after the flashmob a year ago), and I had a Sephora giftcard. So I admit, I did go to this big box store recently... Don't tell anyone, but I actually liked it. I don't wear a ton of makeup, but shopping at Sephora almost makes me want to wear more. There are so many fun colors, packages, products galore! I walked out with an eyeliner, a lipliner, and some Philosphy gift packs (I heart Philosophy). I definitely could have done more damage, but I went during the holiday craze and this place was a zoo! With good reason - Sephora offers something for everyone, from cute stocking stuffers to bigger ticket items like high end cosmetics, skincare, hairdryers, etc... There were plenty of helpful employees working and despite long lines at checkout, they went pretty quickly. Bottom line - I try to shop local whenever possible but every now and then I make an exception and hit up a chain... I'll likely continue to go to Sephora for cosmetic, fragrance, bath products and gifts. You can't go wrong there even though it's not the yelpiest! read more

I have given this Sephora three times until I wrote a review just in case my string of bad experiences had just happened on a bad day(s). But after multiple tries, I realize that is not the fact(s). The sales associates are consistently rude. I understand that there are new rules due to COVID-19 but the first and second time I came and no one made me aware of this so I ended up getting passive aggressive remarks from sales associates for swatching lipstick on my HAND. If they were taking these very drastic measures, they should've explained that at the door as they greet every person in line and try to direct them to a brand. I returned an item today and the gal at the register paused when I asked for a refund instead of her suggested "exchange." She gave me an answer to the effect of "OK." But in a way to where she waited to say that as if she had to consider whether she should do it or not. I had my receipt, the original packaging, it was within 30 days and the product was shit! What has happened to Sephora? Covid doesn't look pretty on this store!! read more

I have been here a handful of times and love the products. I intended to purchase a contour kit on my visit and was greeted by a friendly woman who matched me with a make up artist. When I told her I was looking for an affordable cream contour for my rich brown skin she completely ignored what I said and kept showing me products I told her I wasn't interested in and wasn't within my budget. She also had no alternative suggestions for me which was really strange. Isn't this what you do for a living? I left pretty sure I wouldn't come back to that location. Ended up at another Sephora location where they helped me find what I was looking for. read more

I came in to get color matched. I found Autumn, she was talking with another associate and immediately stopped to help me!!! She's very knowledgeable and knows her product I will definitely be coming back to see her to help with My finds:) read more

Regular retail price $20+. Paid $6. I had to do some creative math to find out what the Tarte birthday gift was worth as well as the half sized Bite Cosmetics lip pencil. Sephora sent me an email about the Tarte Cosmetics Amazonian Clay 12-Hour Blush and Tarteist Creamy Matte Lip Paint birthday gift and I had a hundred points so I redeemed them for the Bite Beauty lip pencil that kind of matched the Tarte lip paint so it worked out really well! I only paid for my impulse purchases I snagged in line ‍‍ If you are looking to buy perfume SEE BARBARA!! She is full of knowledge about the notes of each perfume and the lasting power of each. She's kind of amazing. read more

SEPHORA - Regular retail price $20+. Paid $6. Beauty Insider birthday gift and redeemed points gift - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

I love Sephora for the fact that there is such a wide variety of choices all in one shop & the sales people are very knowledgeable. Because it's usually so busy, help is not always readily available so you need to be a little patient. Just yesterday I went to this Sephora in Fashion Square and the gal who helped me (didn't get her name) was really nice & knowledgeable (typical) & helped me try on & pick a color corrector & concealer. I was going to use them both tonight as I was going to an early Valentine dinner. However, when I opened up the color corrector, it looked as if it had been used for a while already. *oh ick!* needless to say, I was pretty disgusted, disappointed & did NOT use it. I went back to Sephora tonight to exchange it & Bri (cashier) at first, appeared to not believe me, but went & got me another one & when she came back with it, she was all cool & totally understanding. Thank you for the easy exchange & for understanding that if I pay $40 for a tube of makeup, I expect it to be brand new & unused. Note to customers: check your product before you purchase it or at least before you leave. read more

SEPHORA - Cost me $40 & when I opened it to use it for the 1st time, it looked like this. *ick* - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

I recently visited Sephora for their Perk Facial. Rachel was the Sephora associate to perform the facial on me and she was so helpful with explaining the entire process and helping me address some of my skincare concerns. The Perk is a pretty cool deal, it's complimentary with a $75 purchase and it's essentially cleaning out your pores with a suction cup tool and then putting a serum back into your skin with the same tool. If you plan on making a purchase at Sephora anyway, I recommend trying this out next time. It seemed like only Rachel was doing the facials the day I went and she was pretty busy all day so I recommend making an appointment I advance. read more

I asked for color matching for foundation, and the store associate kicked my kid in the crouch.

Who doesn't like sephora?Jesus."when I die bury me in a sephora store"..That's my song. Gabby is really helpful.i tend to go to sephora weekdays when it's less busy and I have time to go through each and every damn item.I am a makeup whore.They have mostly middle-high end makeup & skincare varied skin tones,female male items.U can set up makeup classes and get makeup down for (I think)a price.Tons of well educated associates in different parts of beauty.Love this place read more

The lines were so long I was dismayed at the thought of standing in line for one item. Then a person magically appeared and offered to take my item and do it on their mobile device. Thank you. read more

So came here today shopping and the place is very well staffed and stocked. My review is on the associate that helped me Abby she was very sweet and very helpful. She wasn't at all pushy and really listened to what I was looking for and helped me find it. read more

I was in the store for 35 minutes and never got greeted. Even once. But there were about 7 employees standing near by talking. I wanted to try on Fenty but I guess maybe I didn't fit the mold of their usual customer so I got overlooked. I literally got three different foundation colors and tried them on at the vanities on my own without one person asking me if I needed help. I love the Sephora's at home (Las Vegas) even though they are swamped I still get greeted and asked if I need help. I love the girls at my home store. These ladies here ignored almost every woman of color that walked in. Guess that's Scottsdale Arizona for you. Super disappointed! Here's the icing on the cake. I asked for a sample from a MANAGER (grey hair) and even she looked like at me like I was a burden.. like really? I'm good on returning here. I feel bad for women of color that live near here and have to shop here.. Ladies order online. read more

I love the new Sephora location in the mall. It can get quite busy, but there are people around to help when you have questions or need a quick tutorial. I like all the different options and the ability to try out the makeup before you buy it. I also really like getting little samples of perfume so I can see how they wear on my skin for a full day before I buy a new fragrance. My favorite part of this location is their ability to fit you in for a small service (ex: eye makeup) or for a full makeover if you make a reservation for one. It's pretty amazing that you can get a full face done with a purchase of $50! read more