Came here for my birthday and loved the experience. They offer a birthday treat, which was such a nice bonus. While I was there, I also purchased Oribe shampoo and was pleasantly surprised that it was the same price as Amazon. I love that they don't overly mark up their products. The employees were super friendly and helpful throughout the visit. The line was crazy long, but they had an employee going to the front of the line with a handheld register to help check people out faster. She was beyond kind and made the whole process so smooth. Overall, a great experience with excellent customer service. read more

Terrible store and manager (Jenny). They sold me face wash for my oily skin and said I could return if it didn't work out. I'm 4 days past the return policy and they refuse to provide a return and or a store credit. read more

SEPHORA - Terrible for oily skin - Cosmetics & Beauty Supply Near Me - San Diego, California

Haven't been here in ages and WOW..why did I do this to myself? I was just killing time but I should've known Sephora is my kryptonite. Been coming to Sephora since me 20s and now in my 40s it still has a hold on me. So many memories and receipts. LOL Pros: *Huge selection: makeup, skincare, haircare...you name it *Love that you can try everything (testers, mirrors, remover stations everywhere) *Vegan-friendly and PETA- approved options available. YAY! *Brands I always gravitate towards: Benefit, Vegamour, OUAI, IGK, Olehenriksen, Josie Maran, Kerastase, Laneige, Youth to the People, Moroccan Oil to name a few *Appreciate staff greeting you as you enter- nice touch *Diverse team, easy to find someone relatable *Rewards program = points + freebies *Bright, clean, and well-stocked Cons: *Prices can escalate quickly depending on your "just browsing" mood! This gets dangerous for me. Oh my self-control gets tested! *Overwhelming if you're indecisive like me. On my last visit the employee assisting me didn't sound very convincing or confident in her recommendations. *Customer service is hit or miss - when it's good, it's great...when it's not, meh *Checkout line + impulse buys at the register = a dangerous combo *Somehow always packed even when the mall is dead. Tips: *Park near Nordstrom for easiest access *Expect a line at checkout so plan accordingly if you're in a time crunch. Overall, still my go-to spot. I go in for one thing and walk out questioning my financial decisions. Sephora knows exactly what they're doing. Tata! read more

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Came in to shop for some new makeup a few days ago and and it was pretty busy, I was understanding about it though, considering I've been here a number of times and never had a problem with any of the employees until this time. I needed help to find a certain product so I walk up to the first employee I saw that didn't look busy, the employees name was "Anilu" when I asked for help she gave m the rudest look and rolled her eyes when I asked for help. Had only helped me for a moment and it was enough for me to need to make a review about how rude this employee was. Usually all the workers are super sweet and welcoming. Maybe she needs to be redirected into how to correctly treat customers. read more

SEPHORA @ FASHION VALLEY Parking is available in any of their lots, but I'd recommend parking near PacSun/Zara or Nordstrom for the easiest access. As we walked up, we were immediately greeted by the staff, which was such a nice touch. Inside, there's a huge selection of makeup, from Charlotte Tilbury to Selena Gomez's Rare Beauty. It can definitely feel a bit overwhelming at first, but I found a super sweet girl who helped me find a skincare routine specifically for acne. She recommended trying Dr. Brenner's mask for about 10 to 15 minutes, and she was so kind and helpful throughout the process. One thing I really love about Sephora is that you can try everything out, from testing new shades to experimenting with products right there. They have makeup removers, mirrors, and trash cans everywhere, which makes it so convenient. The staff is also super friendly and always willing to help. We even met a girl wearing witch makeup who told us about a carnival happening the next day, such a fun vibe overall! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

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Sephora is located inside JC Penny at the mall. Weekdays is rarely busy, great time to restock on any products you may need. Staff is so helpful and friendly. You can sign up with them to earn points for future purchases. They have plenty of makeup here but they do not carry MAC products. Great store, I will return. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

Honestly I'm not the type of person to leave a review but if you check I don't have any reviews of any sort I went to the store to solve a problem because I was charged twice for a purchase made days before. Unfortunately, the person who attended me is a manager had a very arrogant and unprofessional attitude. At no time did she show interest in listening to my situation or helping me solve the problem. I left very disappointed with the customer service, as I expected to receive support to solve an error that was not my responsibility. I hope that the company takes into account this type of experience and better trains its staff to provide respectful treatment and quality care. Also my girlfriend brought some glasses that record and she was testing them out because she was excited while we wait for the manager but unfortunately the manager came right up to us and said in a vary rude way you can't record me and my girlfriend try to explain to her that she literally just got them and that it was not her intentions to record her and I guess she got trigger by it and end up be being a vary bad visit read more

Just picked up my birthday "reward". While looking through the options inside the glass, it was difficult to read what the items were. Associate told me it was a lotion and lip balm. I wanted some sort of lotion so I said ok. Lotion. She scans it and hands it to me. I look at it and noticed it's not a lotion but instead a mask! So I asked to change it bc I didn't want a mask. They told me sorry once we scan it no exchanges. Seriously?! So now I'm stuck with an item I didn't actually want and they won't let me change it despite literally just handing it to me. I was given the wrong info! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

Awful customer service, bopis order notification said my order was ready and so I came in woman with dreads reprimanded me for coming early , analiza the cashier extremely rude and condescending. Associates are to busy gossiping rather then checking out the extremely long line . And when asking for help they all have mean girl attitudes served with dirty looks and stand offish attitudes so sad , it's make up and beauty how can they all be so miserable selling makeup. read more

5 stars for the esthetician helping me in there but checkout girl Izabella completely ruined my experience and made me opt to not spend my money on the higher priced products that the esthetician recommended. I was looking for something temporary for my skin care anyways but when you're treated so rudely up front it makes it an easy no in the end. As soon I got to front I had a question about the price of the product I wanted and another of one I found while waiting in line and she wouldn't even let me say a word she just kept demanding things and didn't give me a second. She told me to type in my # and then kept saying to put my basket down not realizing I didn't want to buy all the things in there. I tried to explain that and she just kept barking about the # and basket so I gave up and just stayed quiet. After my # I asked about the product prices and she legit rang it up and said nothing- priced on screen I guess so she couldn't be bothered to communicate which was which so I said to just take them both off and got a random small item so my time wasn't completely wasted. Her presence and attitude was so much. I get it's busy Saturday and a sale apparently and dealing with I'm sure lots of crappy people all day but now you're the crappy person in my day so thanks. Thankful for the Esty who helped me my purchase probably not benefiting her and cannot stand spending my money somewhere that you're treated like that. She gave me my bag and didn't bat an eye just kept with her poor attitude. read more

This store was so busy which is a great sign for business! Even though it was busy I had several employees offered to help me. Great customer service and I would shop here again anytime. read more

This sephora has it all which I love has a Sephora lover! But there is also so much in this store that I can get overwhelmed or just end up buying way too much. I will say yes going to Sephora is an expensive trip for me depending on what I am going in for but it is always worth it. I am heading out on a trip soon and needed some travel size items to take with me but of course I ended up buying more than that. I will say that it is my birthday month so I was excited to get to pick out my birthday gift and this year there are SO many options to pick from which was awesome. I went with the summer Fridays option because it is a brand that I have always wanted to try more of and so far I am loving it. See you again soon Sephora! read more

Today, I visited Fashion Valley's Sephora. Diana had top notch customer service!! She was very quick to bring out the IT Cosmetics concealer that I needed. Diana also was very prompt with getting my anti-aging cream sample. I'm very satisfied with today's visit to Sephora especially because check out line moved very fast; I was only waiting for less than 10 minutes!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Diego, California

I came back once again for an ultimate glam makeover with Lily for my birthday makeup! She always does an amazing job, honestly she makes me feel the most beautiful I've ever been! She is so good at what she does and she is so attentive to detail and makes sure that you get the exact look you are looking for. She is super nice and professional as well! If you want your makeup to look perfect Lily is your girl :) Thank you so much Lily I will definitely be back again! read more

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Thank you Michelle for my incredible experience! You matched me perfectly and it's hard for anyone to do! You went above and beyond and tried like 100 different foundations and finally found Armani! Thank you read more

SEPHORA - Color match foundation Armani - Cosmetics & Beauty Supply Near Me - San Diego, California

I came into Sephora today to get a red lip combo for an event to match my dress and I definitely needed some help. And thankfully Camilla offered to help me because she does cheer and knows a red lip combo! She was so patient and spent her time helping me find shades that I would love and I left happily with a color combo I am so excited to try. On top of that she gave me recommendations and helped me find other products that I have been wanting but wasn't sure what brand/color to purchase. She was absolutely wonderful and made my Sephora experience so easy and great. Thank you!! read more

went here the other day and was so happy with my purchase. everyone there is helpful and nice. I needed to get a new foundation and concealer because my skin tone got a few shades darker since it's been so hot and nice outside. i was able to find the perfect shades with help of course and will be coming back for recommended items. read more

Lilly gave me an amazing makeup lesson.. As a transwoman, she was able to take care of my unique needs. She made me feel beautiful and authentic. read more

Lilly did an amazing makeup lesson for me. As a transwoman. She took care of my unique needs. I felt beautiful and authentic.

They offer 25% off on first purchase with their credit card. It's a lie. You have to pay with your own card and then they send you the credit card and say on your next purchase. It's all a scam to get you to buy two times. False advertising. read more

Did a feature focus makeup service for $30. Wanted to buy the eye shadow. After the service was complete, I was told that they didn't have the shadow available at that store of any in the county. When I asked for a credit, or any discount, Michelle was pretty rude and refused to offer anything. What happened to customer service and a positive sales experience. read more

It's a great location because it is HUGE and very well stocked. Anything you're looking for will most likely be here. But everytime I come in they always treat me like I'm about to steal it's SO annoying. I understand they have a lot of theft at this location, but there's no reason for you guys to ask me every 5 minutes if I need anything and follow me around. I'm not stealing, I'm just indecisive and I have to go down every single AT LEAST 10 times to make a decision! And you have to understand your store is HUGE so it's kinda hard to make a decision I'm ngl. And I don't wanna ask for help because then you guys are gonna ask me 10 more questions and if I wanna shade match. Please just leave me alone and I promise I'm not trying to steal. I'm just an introvert. Oh my god. read more

This is a really nice Sephora, located at the outside mall, but the only thing I wish they sold was aboutface beauty by Halsey.

As the reviews confirm this store has horrible customer service. I consider my experience discriminatory and PREJUDICE AND RACIST. I shop at Sephora all over the country MIAMI LOS ANGELES NEW YORK and never have I ever. Diana the manager was not willing to help me return my foundation within the return policy. Even after I shared my skin broke out in an allergy from the product. I am now stuck with the foundation and not offered no exchange or even credit. It is clear the customer experience does not matter and it's about the profit over the customer. She went so far as to eyeball and measure the ounces deep inside the tube. Examining the bottle and ridiculously tried to claim they measure every returned product ounces. This store decided to enforce their policy on me when I am very certain they are not opening products and measuring ounces for every single product. There is no way to accurately measure usage. No exception or good faith was granted to me even when I shared it was an allergic break out. I used the product for only 10 days. I will be escalating this issue. read more

Entered the store around 11-12 in the afternoon. It was not as crowded as usual (only like 10-25 people in the store). The store was pleasantly bright and well organized. It was fairly clean as well. It looked like they expanded (or at least new lighting because wow it was beautiful!). Although when I walked in and I wasn't greeted or asked if I needed any help. I thought it was rude. A lady walked in a few moments behind me and she was immediately greeted, "hi! Welcome in!" by a worker in front. I walked in and out of the many isles. I wasn't too sure of where things were placed. If lipsticks, foundation, blush, etc were in a certain section or were they organized by brand. After passing several workers who seemed to not be doing much, none of them seeming to want to offer any help or speak to me. I put the items back and left the store. No one said anything when I walked out either, which yes, I didn't buy anything... but they should still acknowledge someone for entering/exiting. I felt non-existant in there. read more

Everyone at this location is super friendly and nice. They are there to help you out with a smile. Sephora in general is my favourite store but this location is a great place. It's always busy there but yet they are on top of their clients and their needs. The checkout line up gets out of control from how busy it gets. I think they need to figure out away like Victoria secret how you can pay with any worker if the line is very long. read more

I'm very Thankful for the Manager, Nicola!!! She Helped me out!!! She is Kind, Gracious, Empathic, + Professional. I wanted to make Sure Everyone Knows that. She offered a Quick Transaction + Great Customer!!! Thank you soo much!!!! read more

Cannot give enough thanks to Kenneth for helping me out today! I am not a makeup girlie, and he was so patient and helpful! He made my typically dreadful makeup shopping experience so easy! Thanks, Kenneth!! read more

Had a great experience today inside of Sephora. April was so helpful with all my questions about skincare and make up.

At around 4:15 I called in to check for an item I wanted to purchase that the website said was in stock. When answering the employee put me on hold and I waited for about 10 minutes.. she came back asking what I needed and once I told her she put me on hold again and I've been currently waiting for over 20 minutes! I'm not usually one to complain but I'm I've been waiting for over 30 minutes for an ONE item. I've been to this Sephora once before and the item I'm looking for is near their registers so what's the hold up? I'd go myself but this Sephora is far away from where I live but it's currently the only one that seems to have the item I need "in stock". It also didn't allow me to buy it online for pick up which is why I called to make sure the item is actually in stock or not. (Moment s later) All for it to not be in stock! read more

SEPHORA - My anger. - Cosmetics & Beauty Supply Near Me - San Diego, California

The worst customer service ever. Asked these 2 young ladies if they had any rose quartz facial rollers. After it seemed like I interrupted their very important conversation, they proceeded to say "no". I saw the website had them on stock so I asked if they were sold out. They looked at each other and gave me a very nonchalant "yes". I picked up another item and asked a different girl at the register if they were in stock one more time. After asking me if anyone checked, she walked me over right behind the 2 girls and lo and behold there were the rollers fully stocked RIGHT BEHIND them. I looked over and said "you guys do have them! You told me you were sold out." As I stared walking towards the register one of them said "oh.....good for you." Unnecessarily rude, I would think they'd apologize. The girl at check out didn't even blink once at the comment as if they were used to this type of service. This is not the first time I've felt extremely unwelcomed at this location. I have to pull teeth and chase someone to ask for an item and even then I feel like I've bothered them by my presence. read more

Always the best customer service and the ladies are always willing to help. I'm not makeup savvy, so when the artists take time to help me pick a color it means so much! read more

the girl at the checkout with the curly hair is hella rude wouldn't come back. she was shouting next like she owns the store girl were 4 feet away we can hear you read more

Alejandro was absolutely amazing! He helped my sister find her perfect scent, and when I went in hoping to find mine, he truly listened to what I liked and didn't like. He quickly and effortlessly matched me with a beautiful perfume that I absolutely love! Wish I could give more than just 5 stars for the effort and time provided. read more

Love this location Lily does amazing eye makeup. I got my lashes done and Smokey eye done by her and it's never looked better. Plus she had great recommendations for other products in store while I was browsing read more

I usually don't write reviews for retail stores since I understand there can be off days but I wanted to give Yoly a special shout-out for her amazing customer service today! My friend is incredibly new to makeup and I'm not much of an expert but Yoly went above and beyond to educate us more about what products would work for our own individual needs. Also the beauty advisor who color-matched my friend with the Laura Mercier tinted moisturizer was great too but unfortunately did not get her name ): Both ladies were genuinely sweet! Overall, super grateful! read more

The store itself is always busy and chaotic and about 75% stocked in my experience. However, there are a few employees that make the trip worthwhile. Most recently there was a young black woman with dental braces who went the extra mile to turn a lousy store experience into an excellent one. Besides being at Sephora, she was in the military and I thank her for her service. I'm sorry that I didn't catch her name, but I assure you, if you see her at that store your experience will be elevated. Thank you! read more

Great store in a nice location, the Fashion Valley mall, which is currently under construction but manageable for customers. Good experience with someone at the Anastasia counter. Unfortunately, I don't recall her name. She went above and beyond to help find the right color. I'd rate it a 5 except that the register was a different experience altogether. I wanted to check my points to see what was available and she seemed bothered by it. Other stores offer to check. Further, she didn't automatically give me the Anastasia gift with purchase (of $65 or more). I had to ask her for it. The other cashier, a male, had to confirm it for her. I understand that it was crowded but, I waited in line as did all the other customers. read more

Jonathan did the BEST color match I've ever had. He was so kind and worked with me and my skin concerns to make sure I got the best products. The store is definitely busy, but the staff is amazing and the store is always clean. read more

All the associates are very helpful and they have a great selection. They let in dogs which aren't service animals. The place stunk like dogs and some dogs barked loudly and tried to fight each other. read more