Maybe I"ve been spoiled by the customer service at other Sephora stores but this has to be the first time I've walked into a Sephora without getting a Hello or Do you need any help. If anything I felt ignored by the sale associates that were just wandering around the store, talking with each other. read more

I recommend Amanda from Shadyside Sephora if you are looking for a make over or suggestions to update your make up. I found Amanda to very attentive, she quickly rushed around the store to find the perfect products for me. She would do one half of my face and then I would put on the other half so I knew how to put on the make up. The only bummer is the make up desk is squeezed into a tiny corner of the store which can become quite congested with 4 or 5 people looking at themselves around a tiny make up desk. read more

I heart sephora! This is a relative small store when compared to one in a mall but I enjoy shopping on walnut more than I do in the mall so I love this location. I've gotten a one on one session and left with a heavy bag full of things I knew looked good on me. If you join the beauty insider you get these appointments for free. The session that I scheduled was during a super sale- while others were waiting to talk to one the of sale associates I had someone helping me exclusively. I was in and out with everything I wanted and a makeover. I find the employees here very helpful and patient. Returns are a breeze and they will order for you if something is out of stock. Save your points for the 500 point gifts for really nice samples. read more

Fancy shmancy cosmetics! But the store layout at the Walnut street store is awkward (narrow store, narrow aisles) making it difficult to browse around freely... the best function of sephora. I always feel like I am going to knock stuff or people down. And have trouble finding things. But oh the convenience. They have most everything you could ever want to beautify yourself. read more

Wow, what a great experience. This was one of the few times I've been in a Sephora as I like make up, but never try new products, etc often! After buying cheap red lipstick bc I wanted to make sure I'd like the color, I decided I want to spend money on nice lipstick. Typically I'm a lip gloss low key lip girl. I went in and Jean was so incredibly helpful and fun with the shopping process. She gave me great tips on how to apply it, helped me pick out a great color which had all the 'color experts' saying how good I looked and went over all the different lipstick options with me. These ladies know how to make you feel good and sell the exact product you're looking for. I defiantly plan on going back when in need of another beauty adventure! read more

This Sephora is definitely smaller than any Sephora I've been to, but given that it's in the city, I'm not surprised. I got great service here the other day. My lady was super friendly and took the time to answer all of my questions and make sure I didn't have any further concerns. Based on this kind of customer service, I'll definitely be back (had some unpleasant experiences at the Sephora in Ross Park Mall which left me almost in tears!). The only downside is that they close at 7pm on several nights. I'm guessing this is the trend for most places on Walnut Street though. read more

I work in retail, and I deal with the public, and I know when service is bad. Not sure what's going on at this location, but no one wanted to help me or wait on me. I was there to make a significant purchase of possibly some skincare items and hopefully get a little bit of my make up done to try a few things and no one was available according to the one girl that finally spoke to me. There wasn't one other customer in the store and all the sales associates were busy talking to each other so I find that very hard to believe that no one was available to help me. I even told her I was planning on making a purchase of several Items and I needed help trying a few things. With the tier of their rewards program that I'm on I'm supposed to get a free makeover at any time and I really wasn't even asking for that just more of some assistance. However the associates were either busy talking to each other or training a new associate actually walked on the other side of the store to avoid making eye contact with me. It's pretty pathetic that they would treat someone in their store whose client facing this way, no wonder people shop online. read more

Probably the worst Sephora I have ever visited. Walked by not one, two, three, but four employees and not a single one greeted or offered me any help. What's the point of having so much staff if all they do is walk around looking like they enjoy the smell of their own farts? The store is also so small and awkwardly cramped that they have to fit the register on small ledges on the sides on the store. read more

Pleasant staff & ample selection of even the exclusive lines and limited edition items. Tons of Tarina Tarantino and the most adorable Hello Kitty glam section. Where I live in Miami, FL., it is this type of stuff that flys off the shelf..it's nice to have a store with real inventory and options! read more

This afternoon, I was at Sephora searching for Dior eyeshadow. I am very loyal to Dior. However, I couldn't find quite what I was looking for. A young woman, named Meg, offered to help me find the right pigment of eyeshadow. And she patiently searched with me through about 5 brands until we settled on a Lancôme palette, and she even showed me how to use it and made over my eyes. She was so kind and patient, she made me want to shop more and I ended up buying some perfume. I found my experience very pleasant. read more

I came in to find a new serum or liquid bronzer after 2 previous products that I used were discontinued. While I couldn't get anything similar in the store here, I left with some great suggestions and a few new things. Employees were helpful and tolerant of my giant stroller. I'd never been to this location, and I had no idea it would be so narrow. I can't even imagine what it would be like on a busy day. I was there at 11 am on Tuesday, and I was the only customer. The store probably doesn't carry everything that you would find at a mall Sephora, but they did have all of the major brands that most people would be looking for. read more

Wonderful staff! Always extremely helpful! Inventory is well stocked and they always have a good selection of products!

I've gone to this Sephora for over six years now and my experience has never been unpleasant. While it is true that this store is smaller than other Sephora's, they still have a good selection of products. It does suck whenever it gets a little busy because it feels very claustrophobic and you have to wait awhile until you can find an available associate to help and/or check you out. They used to have a counter in the middle where you could check out whereas now you have to find an associate to check you out at one of the computer stations scattered on the sides of the store. It always feels haphazard to me however I understand they are trying to optimize the space the best that they can so they can have more products out. I also see a lot of the employees deep in conversations with each other that when I ask for help with a product, it feels like I'm being rude and intruding on their conversation. I wish they would be more readily available to help. Those who did helped me, were incredibly nice and fairly knowledgable (Michelle and Jasmine in particular.) However in this same store, one of their associates told me the difference between the Laura Mercier oil free foundation and the regular one is that the oil free is for acne prone skin and does not clog pores implying that the regular one does. This is completely incorrect since both foundations state that they are noncomedogenic, therefore both do not clog pores and the difference between the two is actually the finish, matte vs natural luminosity. It's always a good idea to get an second opinion and do some research since not everyone at Sephora knows what they are talking about. read more

I love make-up & going into Sephora you'd think would feel somewhat like a dream. Whenever I go to this one, I just feel super rushed, and not to mention checking out is even worse. I've never felt so ashamed buying lipstick before. Seriously, I expect a lot more from a store that carries well-known, high-end ranges of makeup. The customer service lacks, and I just don't feel invited. read more

This has always been my least favorite Sephora store in Pittsburgh. Unfortunately, it is also the most convenient for me. I have never gotten the level of service here that I get at other Sephora stores, but the last time I was here, I had such a bad experience that I do not think I will be going back. This is the first time I have been in a Sephora and was not greeted or approached by one sales associate the entire time I was in the store, which is already pretty shameful. But to make matters worse, when I went to pull up an email coupon on my phone, an associate started arguing with me about its validity before I even showed it to her. When I explained the coupon, a perk from reaching V.I.B. status in their Beauty Insider program (you know, meaning, I spend way too much money at this store and should probably deserve a modicum of respect), her response was, "That doesn't exist. We don't accept email coupons, so you obviously read it wrong." I asked her to wait a minute while I found the email, and I would show it to her. She crossed her arms, rolled her eyes, and, her voice dripping with sarcasm, she said, "Okay, please do." I wanted to walk out of the store so bad at this point, but I needed some foundation ASAP! So, I showed her my email, and she said, "I don't know what this is. I'm going to need to call a manager." I get having a strict coupon policy, but she was just flat out rude throughout the entire interaction. Her manager, of course, told her that it worked on in-store purchases and all she had to do was scan the barcode. I have no idea why she was so incredulous of my coupon, but the incident and the lack of apology from the associate really turned me off from this store. I will give it two stars because it has a decent selection of brands, even for the small space, but I will go out of my way to avoid this particular store. The associates at Ross Park and South Hills Village are friendly, knowledgable, and helpful. Their Shadyside counterparts need a serious attitude check. Update: I had written to Sephora about the poor experience described in my last review and got a personal apology from the Shadyside Store Manager. She also sent me a $25 giftcard. This was EXTREMELY generous since I really didn't ask for anything and just wanted to let them know about the issue (as a retail manager myself, I would want someone to tell me if my associate was rude!). Sad to say, I still really don't want to shop here when there are other Sephoras in the area, but take my review for what it is--one person's experience. read more

Bad experience in this store, staff is more interested in having personal conversations and ignoring customers. After about 10-15 mins of no acknowledgement I asked a clueless salesperson about a product and she was rude and behaved as if she was being put out by my questions. She was a tall, slightly older black woman and clearly hated her job and was of absolutely no help, avoid her if you visit this location. She clearly had minimal knowledge of the cosmetics and gave me contradicting information on products and all of the other staff members were too busy chatting amongst themselves to be bothered. read more

This location is very small compared to other Sephoras but I have always had such great service whenever I do go. I'm usually in my workout clothes after coming back from the gym so really not presentable but that hasn't affected my experiences. The employees at this location are always so helpful in educating me on how to apply makeup, and choosing and recommending colors that work well for my skin tone. My latest trips have included picking out a shade of red lip stick and picking out a self tanner. The goodness of Sephora is that you can spend hours on end testing product however for someone like me I need guidance, like a lot. I have been to other locations where the employee will basically tell me that I am on my own and when I get service like that I make a beeline to the MAC counter at the department stores because they will help me but this hasn't been the case with all the times I've gone to the Shadyside location. read more

Ok, here's my beef with this place. I'm a VIB, which means I spend a significant amount of time and money on my personal care. There's this one haggard of a woman who works at the Walnut sephora who destroys my experience there every time I see her. Just a horrible attitude! Everyone else who works there seems very considerate and genuinely helpful and I would definitely rank this Sephora higher without that one disturbance. Other than that, it's fine. The selection is pretty good for the size and all the stations are well stocked and cleaned. And usually, they are pretty generous with samples and gifts. read more

I don't really like to write bad reviews, but this is my fifth or sixth visit to that store and I am soo not happy with the service. Firstly, it's small, so it's impossible for the staff there to not notice. They watch and ignore n walk past by you n NOT offer to help. This was one of the visit. The other time, I was there looking for foundation or concealer, and after trying a brand, she said her shift is going to end and just showed me were the other brands I was asking for were there n LEFT. Didn't bother calling someone else to take over and the store had hours to close. And once I was suggested a concealer, didn't work, returned and then someone else who assisted wondered why I was suggested that in the first place. Then I tried another concealer, returned. All in all, extremely unhappy with the service, staff doesn't pay attention at all and if they help you it's like they are giving you a favor! But I like the skincare section staff a lot, especially Carol. Gives you attention, doesn't point out your skin concerns and addresses them if you seek help. Going to do makeup shopping from Ulta only! Their store is huge but one or two atleast will see you and ask if u need help. ( The one in Waterfront). read more