I had a brand-new gift card with a balance of $50. Before entering the store, I checked the balance and confirmed that the full $50 was available on the card. At checkout I used two gift cards. The first card was accepted and the remaining balance was used successfully. However I was then informed that the second gift card had a balance of $0, despite the fact that it was a new card and I had verified the $50 balance shortly before entering the store. Since I personally verified the balance immediately before shopping, I am very concerned about how the funds could have disappeared. I physically scratched off the PIN myself and the card had never been used before". read more

I have been a loyal Sephora customer for years, spending between $200-$800 per transaction on a monthly basis. During a recent visit to the LG location to process returns, I was denied an exception for two items that were one day outside the return window -- an $80 perfume and a $45 lipstick. I had no issue accepting that several other items fell too far outside the policy to return. My concern is strictly with the two items that were one day over. Retail customer service best practices -- especially for high-frequency customers -- typically allow for reasonable discretion in situations like this. The sales associate refused to exercise any. This is not my first disappointing experience at this location. Customer service standards here have consistently fallen short over the years, and this visit confirmed that nothing has changed. Sephora would do well to empower its staff to make common-sense exceptions that protect long-term customer relationships. read more

I have always enjoyed the Los Gatos Sephora location! Every time I go I have a quality experience. But for some reason today my experience with Brian was even more memorable. Maybe it's because I've had a hectic day and his energy was so calming and he didn't rush me one bit. He had quality recommendations and didn't try to sell me anything unnecessary. It was a seamless experience from the moment I came in through check out... I really feel like I'm leaving with a positive energy lol not all Sephora as are equal and I will say the staff at this location are always a cut above the rest. He didn't do anything extra extraordinary or crazy, but his presence was what I needed to end my day with! Thank you! read more

We were having lunch with my mom who's visiting at the wine cellar when I noticed that there was a Sephora in Los Gatos. It's been a few years since we've been downtown as we live elsewhere now. Anyhow, I told my mom and husband, I was just running in for a few products and I would be out in a quickly. How wrong I was. Each Sephora seems to put products in a particular place, so not all stores are the same when I couldn't find the Sunday Riley quickly I ask an employee who told me it was in the back corner on the wall. It was not another employee told me it was across the store. A third employee started to take me there when she said oh hang on I've gotta grab some thing and she never returned. Trying to find help in the store was difficult and I was told by the person who checked me out that they are incredibly understaffed and after all it was the busy holiday season at which I could only laugh it's Halloween Finally, after finding all the products I went to stand in a line that was not moving typically when I'm in a Sephora in San Francisco or elk Grove, I'll have employees come up and ask me if I'd like to check out they can do that on the handheld devices they have When I stood for 10 minutes and the line hadn't proceeded 1 inch I went looking for an employee to do such a purchase, there was one employee at the register with a decent size line. Another employee was behind her fiddling with products. I had one employee outright tell me she wasn't working only to see her working a few minutes later I finally went up to somebody in the front of the store and said hey are you able to help me check out, she looked at me like she didn't understand what I was saying I said on the little machines you guys have I would like to check out Finally I said please I would like to be checked out and she did so I would never go back to this location. Every excuse in the book from holiday season too we can't get staff, etc.. Don't recommend this location they can't even direct you to where their products are read more

SEPHORA - Products purchased in Los Gatos at Sephora - Cosmetics & Beauty Supply Near Me - Los Gatos, California

I came in to sample perfumes! Was in need of trying something new. Sydney was super helpful and shared a few of her favorite. She asked what kind of notes I like. Vanilla and sandalwood are my favorite. I ended up purchasing a couple small bottles. Probably not the best choices because the perfume doesn't last on me at all. I'll have to check out the exchange policy. Other than that Sydney was a huge help. She helped me during my entire visit! read more

SEPHORA - Perfume wall - Cosmetics & Beauty Supply Near Me - Los Gatos, California

I love the convenience of this store and not having to go to the mall as it is close to my house. Parking can be difficult in this place as it's always packed. The store was also pretty packed for the middle of the day. There were a lot of employees offering help to customers. I needed help but couldn't find anyone as they were busy but thankfully I found what I was looking for. I overheard the interactions with other customers and they were friendly, knowledgeable and helpful. I would definitely return and ask for specific help when I want to try some new products. read more

A classic Sephora carrying a large variety of brands. It is a bit smaller than other Sephoras I've been to, and they sometimes do not have the deep inventory as a result (I've had to purchase from other locations when they ran out of stock and I was in a time crunch). The employees here were very nice and knowledgeable, though it was a bit understaffed and you had to look around to find them if you needed help. They also had issues with their computer system and finding my account. Not a big deal but would have liked for things to go smoother. read more

SEPHORA - Outdoors - Cosmetics & Beauty Supply Near Me - Los Gatos, California

Easily one of the BEST Sephoras ever. I have only come here maybe 3/4 times and everytime I do I am immediately greeted and helped right away. Amazing customer service! Today I was in such a rush and I was helped by the wonderful Claudia. Claudia was so nice, professional, and helpful! She helped me find everything I needed to be in and out fast. Great customer service! A++++++++++++++++++ This store is always so clean, bright, organized, and very well taken care of. ALSO can I just say this is easily one of the most beautiful, scenic areas for a Sephora. The outer atmosphere is absolutely lovely! They have so many super cute restaurants near by and the parking lot is very large to find spaces easily. It is the perfect location for lunch and a shopping trip. I will definitely stop by again soon. Highly recommended. read more

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I'll go out of my way to go to this Sephora. The associates here are super sweet and non judgemental. I used to put on a full face of makeup to go to Sephoras (Santana Row, Valley Fair, et al) and I feel you're treated different if you're a beauty guru, verses coming in bare faced or minimal. At Los Gatos, it doesn't matter! Sure, parking can be a challenge but what do you expect from a small bougie upper tax bracket area? Anyway, back to the review the point is I'll go here because I'm treated super duper nice, my questions are answered, and I walk away with my purchases feeling confident in what I bought. read more

Felicia is absolutely amazing !! She color matched myself, my mom, and my sister and was very patient with us !!

I've been to a lot of Sephoras in the Bay Area. I brought my mom here in search for lipstick and for myself was looking for a particular perfume. I was helped by Lin, she suggested new scent of this particular brand and very helpful. My mom was assisted by Eva, let me tell you.. She went above and beyond! Took her time to assist us, my mom tends to change her mind and ask a lot of questions. She was looking for this particular shade and was out of stock in the display area, she made an effort to look for it at the back. She was all smiles and really vibed with my mom and I. She was jolly and wonderful! Really enjoyed my visit here! She is truly one of a kind employee! read more

I stopped by here this past weekend while I was in the area and I got a couple things from Too Faced. I thought it was very packed and busy. Everyone that I encountered was very kind, knowledgeable, and nice. read more

Being my local Sephora i love coming and going in an out quickly. The staff is all very nice and helpful however today i went to make a return and one of the ladies who helped me yesterday was the one assisting me with the return. I had asked her for help to find a hand cream to leave in my car (something small). She recommended the Sephora collection hand cream which was a great size. I came home and the fragrance of the cream was too much so i wanted to return it along with a chapstick (unused and sealed). She asked why i was returning the cream and i told her about the fragrance. She recommended the agency hand cream which was a bigger bottle and x3 the price. I let her know i want something small to keep in the car and not expensive since i wouldn't be using it regularly more as needed while on the road. She turned and said well its only $18 dollars its not that much. While checking out she then said maybe i should check out the dollar store.....im sorry i have spent close the 350/400 this month at Sephora and the only things i returned was two small items. How rude. Everyone else is so kind and helpful but this interaction caught me so off guard. read more

Terrible customer service if you can even call it that. I felt like I was at Walmart only spending like I was at Mac. At least at Mac, I am treated like a customer. Here I was ignored, forgotten, and treated like I didn't matter. VERY SAD! I'm truly shocked that spending almost $200 doesn't even get you a person to help with how to put on makeup. She literally watched me put in on wrong and didn't say anything. Shame on you! I will not be returning to this location and am so disappointed. Transaction #40670 Store #1274 DATE: 11/07/2025 LOS GATOS 50 UNIVERSITY AVE STE B260 LOS GATOS, CA 95030 (408) 353-0071 read more

Sephora is always a treat especially in a great location like this on University Ave in Los Gatos. I bought some eyeliner and blush so I can look a little better, hopefully! The girl who kind of helped me was cool. They have so many different types so it was a challenge to choose the perfect eyeliner that applies easily. I schpritzed on some Jo Malone perfume and now I smell delicious read more

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We were helped at check out by Jenn today and we asked her to pull out a fragrance for purchase. She brought the wrong fragrance (I repeated the fragrance we wanted several times bc I could tell she wasn't paying attention) and she still brought the wrong one. Then she said we weren't specific enough when we told her it wasn't the right one. Hella rude and her attitude and lack of attention was uncalled for. Maybe she was having a bad day, but still do better. read more

Good place to pick up gifts. Super friendly helpful staff which was much appreciated by a noob like me. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Gatos, California

This is a review for their makeup service... I booked a 4pm "full face" at this location weeks ago to get ready for an event I had coming up. I get called at 1020am the day of the service and told the employee called in sick and they needed to cancel my appointment. Didn't try to rebook me at a different t time today, or with a different employee. Said they could schedule a different day ( doesn't help when the event is today) then suggested I try to book at a different location. Would have been nice had they took it upon themselves to offer a similar time appointment at a different location instead of " not our problem figure it out" type of service. read more

As a lady with definitely older skin , it can be hard to find cosmetics that don't just sit on top of my skin. The employees there were so kind and helped me find some of my new favorite products! read more

Do not order anything delivered online same day from here. The online customer support sends you to this store who offers no help when the order is not delivered a day later. They act like you are supposed to know who they use for a delivery service and call them yourself. From the corporate office website and support to the store they have terrible customer service. read more

Yesterday my wife and I went in because she needed a bunch of stuff, and there was a 30% off sale for Sephora brand products. We were waited on by Stephanie, who did a terrific job of helping my wife get what she needed. And she did it in a very non-sales-y way. Then today I needed to pick up 1 more item for my wife. Again I was waited on my Stephanie (along with another very efficient employee). She is a real asset to your company. Lloyd Russell read more

Last night was my first time here, I don't normally shop at this location but I decided to stop by because it's close to where I work, Claudia was super nice when I first came in and showed me where a couple things were. Lynn was also so kind and helpful with her recommendations and helped me find a couple of things that were perfect for what I wanted. I sometimes feel a bit intimidated when I visit other locations so a lot of times I don't ask for help but the staff here was so friendly I'll definitely be coming to this one from now on! read more

Love the vibe of the store everyone's super helpful , had a great pick up experience. I went to the Westgate Sephora after this .. totally different experience it's like they were annoyed that you were there lol Will never go back to that one and will definitely come back to this one! read more

So excited there is a new Sephora in downtown Los Gatos. It's located in Old Town across from Steamers Bar and Grill. Amazing service, welcoming and knowledgeable / friendly staff, stocked with all my favorite brands. Closer and better parking then Santana Row / Valley Fair. It's our little secret so much less crowded than the mall and other locations. read more

SEPHORA - Inside - Cosmetics & Beauty Supply Near Me - Los Gatos, California

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Love love love this location. I'm specifically writing this review for the gentleman that greeted me at the door who ended up helping me pick my Nars shade. I came in on my break & I told him I was in a rush but I needed to make an exchange in a few days. He immediately said he'll give me samples of the 2 foundation shades we were going back and forth on. Not many Sephora employees offer samples and I thought it was so sweet that he did. He also explained the foundation tones and what would go best with my tones. My favorite Sephora I have ever been to hands down! Love the customer service and attentiveness. read more

Writing this review because the girl with the purple in her hair helped me find everything I needed, and you know sometimes other sephora's have employees that just ignore you but everyone I interacted with was so nice and helpful, but especially her. She even suggested a new setting spray I haven't tried before, the Charlotte Tilbury setting spray and girl.... my make up really does last all day! Love it here, definitely gonna come back if I need more things :) read more

This review is based on my daughter's experience at this particular store. The location of the store is good but the people that work there not so much. My daughter has experienced the same bad or lack of customer service at this Los Gatos store location every time she has shopped there which has been about 10 times in the past 6 months. The reason why my daughter shops at this location is that we live in Los Gatos and she has yet to drive so this particular location is just close to our home. However, today my daughter and her friend were shopping at this store and while paying for their purchases asked the sales associate if there were any free samples that they could have. The sales associate just rolled her eyes at my daughter and her friend. What kind of attitude is that? I would recommend going to the store at Oak Ridge Mall as the sales associates over there are much friendlier and it's an overall more pleasant shopping experience. read more

What an awful experience. I don't want to be a Karen but I don't want to ever shop at Sephora again. The product that I purchased burned when I applied it. I lost my receipt and they couldn't find my purchase from my banking statement because it wasnt itemized and they usually use ur credit card used previously but it didn't work. Sooo my $30 purchase went down the drain. Very disappointed. Haven't had that bad of customer service in a long time actually. They just could not resolve. read more

Not one to leave reviews but super disappointed with my makeup service today. I will admit I was 10 minutes late to my 60 min appointment but the makeup artist didn't finish my face. She sent me out with my false eyelashes lifting. Once I left the store both came off. Very frustrating considering I had a photo appointment an hour later in San José. Not only did my falsies come off but I asked that she cover my freckles and redness and my forehead appeared to have little to no coverage. She didn't set my makeup with setting spray or add any contour. My look was incomplete. I did not think it was worth $60. The makeup artist was sweet and I was under a time crunch so I tipped her an paid but I felt rushed out because her next client arrived. Sephora shouldn't book back to back visits with no coverage. If clients are paying a service there should be a late grace period because my face was unfinished eyelashes not properly placed but i was sent off. Would NOT recommend because if you're late your face won't be finished. read more

I was pleased to find that the sales associates are very friendly and down to earth. (Some other shops in the area have employees with major attitudes and it just makes shopping a chore there.) Also, since not many people know about the location yet the selection is better than other Sephora stores. Will be happy to return! read more

Our daughter is getting married on Sunday 9/4. My wife had her makeup done last week at Los Gatos Sephora liked the out come and scheduled an appointment for 9/4 morning of the wedding. She was just notified by them that they cannot do the appointment on 9/4 due to some bullshit reason. You cannot expect these people to meet there commitments. read more

love this location everyone is friendly n helpful almost feel like im cheating on my saratoga store sephora, but gosh i've loved every visit 5 Stars read more

As a long time resident of Los Gatos. I was very happy to see a Sephora in our town. I went into to pick up on online order. Of course it is impossible to enter Sephora without looking at other skincare & make-up products. What i was most impressed with this Sephora location is how helpful the sales representative was to me. Jackie assisted me she was well informed on the product line I had questions about. Jackie went above & beyond to help me. She help me select the perfect brow shade color for me. I found Jackie to have such a positive attitude, friendly & very enthusiastic to help me. I found the check out process easy Alexis was very polite, patient & had great attitudes. I look forward to my next visit to the Los Gatos Sephora!! I hope corporate read this review to see how wonderful their staff is at the LG location. Thanks Jackie & Alexis!! read more