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    SEPHORA

    3.5 (33 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

    SEPHORA Photos

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    Perfume wall
    Laura R.

    I came in to sample perfumes! Was in need of trying something new. Sydney was super helpful and shared a few of her favorite. She asked what kind of notes I like. Vanilla and sandalwood are my favorite. I ended up purchasing a couple small bottles. Probably not the best choices because the perfume doesn't last on me at all. I'll have to check out the exchange policy. Other than that Sydney was a huge help. She helped me during my entire visit!

    Products purchased in Los Gatos at Sephora
    Beth H.

    We were having lunch with my mom who's visiting at the wine cellar when I noticed that there was a Sephora in Los Gatos. It's been a few years since we've been downtown as we live elsewhere now. Anyhow, I told my mom and husband, I was just running in for a few products and I would be out in a quickly. How wrong I was. Each Sephora seems to put products in a particular place, so not all stores are the same when I couldn't find the Sunday Riley quickly I ask an employee who told me it was in the back corner on the wall. It was not another employee told me it was across the store. A third employee started to take me there when she said oh hang on I've gotta grab some thing and she never returned. Trying to find help in the store was difficult and I was told by the person who checked me out that they are incredibly understaffed and after all it was the busy holiday season at which I could only laugh it's Halloween Finally, after finding all the products I went to stand in a line that was not moving typically when I'm in a Sephora in San Francisco or elk Grove, I'll have employees come up and ask me if I'd like to check out they can do that on the handheld devices they have When I stood for 10 minutes and the line hadn't proceeded 1 inch I went looking for an employee to do such a purchase, there was one employee at the register with a decent size line. Another employee was behind her fiddling with products. I had one employee outright tell me she wasn't working only to see her working a few minutes later I finally went up to somebody in the front of the store and said hey are you able to help me check out, she looked at me like she didn't understand what I was saying I said on the little machines you guys have I would like to check out Finally I said please I would like to be checked out and she did so I would never go back to this location. Every excuse in the book from holiday season too we can't get staff, etc.. Don't recommend this location they can't even direct you to where their products are

    Outdoors
    Clarissa C.

    A classic Sephora carrying a large variety of brands. It is a bit smaller than other Sephoras I've been to, and they sometimes do not have the deep inventory as a result (I've had to purchase from other locations when they ran out of stock and I was in a time crunch). The employees here were very nice and knowledgeable, though it was a bit understaffed and you had to look around to find them if you needed help. They also had issues with their computer system and finding my account. Not a big deal but would have liked for things to go smoother.

    Gorgeous front terrace and lovely surrounding area
    Natalia S.

    Easily one of the BEST Sephoras ever. I have only come here maybe 3/4 times and everytime I do I am immediately greeted and helped right away. Amazing customer service! Today I was in such a rush and I was helped by the wonderful Claudia. Claudia was so nice, professional, and helpful! She helped me find everything I needed to be in and out fast. Great customer service! A++++++++++++++++++ This store is always so clean, bright, organized, and very well taken care of. ALSO can I just say this is easily one of the most beautiful, scenic areas for a Sephora. The outer atmosphere is absolutely lovely! They have so many super cute restaurants near by and the parking lot is very large to find spaces easily. It is the perfect location for lunch and a shopping trip. I will definitely stop by again soon. Highly recommended.

    Elisa G.

    Sephora is always a treat especially in a great location like this on University Ave in Los Gatos. I bought some eyeliner and blush so I can look a little better, hopefully! The girl who kind of helped me was cool. They have so many different types so it was a challenge to choose the perfect eyeliner that applies easily. I schpritzed on some Jo Malone perfume and now I smell delicious

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    Felicia is absolutely amazing !! She color matched myself, my mom, and my sister and was very patient with us !!

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    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    Lynn was also so kind and helpful with her recommendations and helped me find a couple of things that were perfect for what I wanted.

    Mentioned in 5 reviews

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    L&P Aesthetics - Los Gatos

    L&P Aesthetics - Los Gatos

    4.7
    (32 reviews)
    0.3 mi
    Luxury
    Consultations available

    This is an incredibly professional, well-appointed, and beautiful office space tucked away in LG!…read moreIf you are interested in any med spa treatments of any kind, this is your place, and Helen is your girl! She is truly the best. I love that we started with a comprehensive "face balancing" consultation. We built a plan based on my pain points at the time and where I'd like to be and when. Helen is super careful about taking things slowly and avoiding an "overdone" look which I really appreciate!! She is methodical and precise about where to place botox/filler. The appts are not "in and out" but that's what I appreciate the most: she takes the time to make sure everything is done carefully. (And shes just a lovely human!) As a stage actor and someone who never wants to be fully frozen, Helen has perfectly walked the line between wrinkle-smoothing and maintaining facial movement for me. I've never felt more like myself with a nice little zhuzh! She's got a customer for life! Thanks, Queen!

    Clinic highly recommended by a friend who had a surgical procedure at the Palo Alto location…read more Called to schedule a consultation, initial booking via text message then call very easy, paid $175. consultation fee at time of booking. 3 days prior to appointment I received a text reminder and then another reminder 1 day prior. I arrived to clinic around 2:50pm for my 3pm appointment. Was taken into room at around 3pm and was told to wait. At around 3:12pm, I walk to reception to ask how much longer and was told that Heidi was "finishing up her appointment" so I go back to room and wait for another 15 minutes. At 3:28pm, I walk back out to reception to let them know I cannot wait any longer and begin to queue outside the bathroom which is next to the reception desk. At this point, I see Heidi escorting her client out to the reception desk. I hear the receptionist tell her that her 3pm client has been waiting and Heidi responds "I wasn't told she was here" or something along those lines. I then proceed to follow Heidi into the room to collect my coat/purse to leave and Heidi is super aloof not apologetic in any shape or form and says "well I am available now if you are able to stay" and I reply "No, I have been waiting for 30 minutes. I was told if I was 10 to 15 minutes late that my appointment would be rescheduled but it's OK for you to be 30 minutes late???" As I was walking out, not one person made an effort to explain the tardiness, apologies for the inconvenience nor offer me an alternative solution or at least a refund for the consultation fee. Someone behind the reception desk did make sure to say "Thank you so much, Sasha!" Three days later, still no calls from L&P but I did receive a follow up email. Just got off phone with answering service requesting a refund,. Received a call back from receptionist within 5 minutes, they left voicemail stating refund has been processed. Again, no apology, no effort to rectify situation. Your time means nothing to them.

    Photos
    L&P Signature Facelift on Los Gatos man
    L&P Signature Facelift on Los Gatos man
    L&P Aesthetics - Los Gatos
    L&P Aesthetics - Los Gatos

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    Cheng Plastic Surgery

    Cheng Plastic Surgery

    4.9
    (456 reviews)
    4.2 mi
    $$
    Established in 2002
    Locally owned & operated

    I had a wonderful experience with Teresa for eyebrow tattoo removal. She was incredibly patient,…read moreattentive, and took the time to address all of my concerns while explaining each step of the process. The procedure itself was quick, and although there was some discomfort, it was over much faster than I expected. I was very pleased with my results after just one session. Teresa's kindness and professionalism made me feel comfortable and at ease throughout the entire appointment. I highly recommend her to anyone considering tattoo removal. Thank you again, Teresa!

    I've been getting hydra facials from Kennedy for the past 6 months and I've seen an improvement in…read moremy skin. I really appreciate that she's always prepared and on time. In addition, she's really thorough with the treatments and even gives great suggestions on how I can improve my skin overall. And my skin always feels so refreshed after the facials! Other than that, I've also been getting dysport for my crow's feet from Kevin. My experience has been great thus far and I'm very satisfied with the results. He's very knowledgeable and experienced in performing this procedure to make results very natural.

    Photos
    Dr. Elbert & Dr. Jacqueline Cheng are brother & sister, double board-certified Facial Plastic and Reconstructive Surgeons in Saratoga, CA.
    Dr. Elbert & Dr. Jacqueline Cheng are brother & sister, double board-certified Facial Plastic and Reconstructive Surgeons in Saratoga, CA.
    3 Months Post Deep Plane Facelift, Necklift, Upper & Lower Blepharoplasty, Lip Lift, Corner of the Mouth Lift, & CO2
    3 Months Post Deep Plane Facelift, Necklift, Upper & Lower Blepharoplasty, Lip Lift, Corner of the Mouth Lift, & CO2
    One Year Post Facelift & Necklift

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    One Year Post Facelift & Necklift
    Benefit Cosmetics Boutique & BrowBar

    Benefit Cosmetics Boutique & BrowBar

    4.1
    (248 reviews)
    0.1 mi
    $$

    What a cute spot! I love how this Benefit is set up line a boutique. Bradly helped my friend and I…read morelook over a variety of beauty products, specifically brows. Bradley was super sweet and helpful! Everything in the store was well organized and ready for the holidays!

    I don't like leaving a negative review, but I also think it's important to warn others so that you…read morecan avoid the pain and suffering I went through (+ruined events). It's a bummer, because the employees here are incredibly nice. The problem is this is a business: customer service is a plus, but you also need the service to go well too. Issues: - Waxing: There was a time I had my eyebrows waxed and I ended up with cuts/abrasions all over my eyebrows. I was getting my brows done for my birthday the following week. It was very painful. When I called for advice, the manager mentioned that I had lifting. I usually get my eyebrows waxed at Benefit Valley Fair and have never had an issue. My brows are pretty light and sparse, so there's not much to do. It's more of a "treat yourself" appointment for a bit of clean up. A few red flags for me was that the person who did my brows was not the same person I booked with. During the waxing, she also often left me there with the wax on for sometime. I can't say for sure if this contributed to the cuts/skin ripping or if it was over-waxing. I did appreciate that the manager called again to check up on me. The customer service was great, which was why I have gone back. - Tinting: I was told that my brows and lashes can benefit from a tint. I was sold and booked an appt. During the tinting, one of my eyelids began to burn, bad. I told the employee and she said that she forgot to tell me that the tint burns, but it's normal. I completely trusted her, and continued waiting with the tint on, but the burn just kept getting worse and worse. I emphasized to her that it was just one eyelid, not both. Again, she told me it was fine. The whole process took a really long time. Once we were done, my eyelids were tinted dark along with my lashes. The burning never stopped, but I was told: the eyelid stain would go away in a day, the lashes will get darker, and the burning will stop. What happened: eyelid stain was still there a week later (looked very spotchy), lashes (and eyebrows) did not look darker AT ALL, and my eyelid was actually chemically burned! I wanted to look put-together for my holiday trip, but instead was not even able to wear makeup and was uncomfortable for about 2 weeks before it got better. I had to seek medical attention because it was so bad. When I called them to let them know that my eyelid still burned after 3-4 days, I was told that it's nothing to worry about. It was upsetting to have paid $50-60 for no effect (brows and lashes looked exactly the same), to have my plans ruined, damaged my eyelid, and needed to spend more money on products to help with the burn. They said they would call back to check up on me, and this time they never did. - They are constantly turning over employees. The chances of you getting someone new working on you is very high. I understand everyone needs to start somewhere, but when you book with someone, then are told they're subbing a newcomer instead, it feels a bit like you're paying to be a guinea pig. If you want to come in and buy some products, the employees are ver helpful. However, if you want to get any of the services done, I recommend you go to a licensed esthetician elsewhere. It's not safe to allow amateur people to experiment with your body. Of course, choice is entirely up to you and you may have a great person you regularly go to there that does a great job. I just wanted to share my experiences. Stay safe!

    Photos
    Take your lips on the ultimate trip! Stop by for this nourishing balm!
    Take your lips on the ultimate trip! Stop by for this nourishing balm!
    Hoo-lala Stop by to meet NEW, Limited-Edition Hoola plus Wanderful World Blush!
    Hoo-lala Stop by to meet NEW, Limited-Edition Hoola plus Wanderful World Blush!
    Calling All Brow Newbies! Meet New Goof Proof Powder at Your Favorite Boutique!

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    Calling All Brow Newbies! Meet New Goof Proof Powder at Your Favorite Boutique!
    Peter Castillo, MD - Swan Medical

    Peter Castillo, MD - Swan Medical

    4.4
    (25 reviews)
    2.4 mi

    I first visited Dr. Castillo in February 2023. I went in for a cosmetic procedure called the Diva…read morelaser. During my exam for this procedure, Dr. Castillo determined I was a candidate for this laser treatment but he also discovered that I had a hernia and other gynecological issues that could only be addressed with surgery. This was a bit of a shock! I regularly visit my gynecologist but I have never had such an in-depth exam before. I told my husband about this and him being a surgeon as well, he was a little skeptical. So, I booked a follow up consultation and brought him with me. Once my husband met and listened to Dr. Castillo, he was convinced that this surgery was necessary and that Dr. Castillo was the doctor to do the surgery. Because the surgery required a several week recovery, I put it on hold for about a year, so I could plan my life around it. In the meantime, I did have 3 Diva laser treatments and the results from those treatments were fantastic! I highly recommend the Diva for vaginal dryness. The more I got to know Dr. Castillo and his staff, I decided I would like to start going to his practice for my hormone replacement therapy as well. I had been getting pellets for hormone replacement for a couple years now with another doctor, but I really wanted to have one doctor who knew me well and understood the big picture regarding my hormonal and sexual health. It was clear from my first pellet treatment with Dr. Castillo at just how incredibly knowledgeable he is in this area. If you have been struggling with peri-menopause or menopausal symptoms and are a candidate for hormone replacement therapy, I can't stress enough at what a game-changer this is. HRT has transformed the way I feel in my 50's! I feel like I am in my 20's in regards to energy, sleep and libido. So worth the investment! Finally, I did have the surgery with Dr. Castillo this past February. I was pretty scared about the procedure, the recovery and how it would affect intimacy. The recovery was so much easier than expected! I was pleasantly surprised. And after a couple months recovery, I am very pleased with the results and even my husband gives the results 5 stars I have recommended at least 20 women to Dr. Castillo, many of whom are now happy patients of his. The care he and his staff give their patients is wonderful! Highly recommend Swan Medical and Dr. Castillo!

    I normally don't write reviews but I just saw one of the reviewers who had the same issue as my…read morecase so that reminded to write a review. I visited the clinic and had my first pallet injection 2.5 years ago. I have to say the doc was nice and seemed quite knowledgeable. I was injected with both testerosrone and estrogen. Two weeks after that my skin started to become rough and more hairs grew out of my thigh and arms and even knees felt very rough. There are some area that hairs seems to want to grow out but didn't and those areas have small bumps like chicken skin bumps. my skin got much worse. The blood test later showed my testosterone was 281 which is way higher than normal. I later watched many videos and some recommended testerostrone level 50. No more than 100. I called in and schedule an appt but the doctor checked and said this is a normal level and it was due to my skin problem and asked me to see a dermatologist. I never visited this clinic after that. Now 2.5 years later I still have some unwanted hairs and more hairs on my arms and thigh than before. I regretted taking the pallets. Once it's in your body you can't take it out and the effect is long lasting.

    Photos
    Aesthetic room 2
    Aesthetic room 2
    Consultation room 4
    Consultation room 4
    Procedure room 1

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    Procedure room 1

    SEPHORA - cosmetics - Updated June 2026

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