I love the products at Sephora. Brianna was amazing and super helpful . Great prices for quality products!! read more

Received wonderful help and confidence from Adrian and Julie. I usually feel sheepish and shy about makeup, since it's an area I'm not very well-versed in, but their patient and reassurance really helped me feel more confident in myself! Thank you Adrian and Julie! read more

The lady in the check out counter was very accomodating. After she noticed thru my membership that my birthday is upcoming, she asked me to choose a gift and seeing my reward points, she even asked if I wanted to use it. She's awesome! This was a very good advance gift for my birthday. Her name was not showing in my receipt and apologies if I forgot to ask for your name. But Thank you so much! And Thank you Sephora Century City branch. You never fail to make all your clients happy! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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I was shopping at this Sephora and Lindsay helped me find the right concealer. She was super helpful and kind. Even though the store was really crowded, I like that they had everything a girl could need. The only downside was that the cashiers weren't very warm and seemed a bit disengaged. read more

I was in here 12/23/25 and Blake was helping my mom and I out. She couldn't have been any nicer, had so much information about the products, gave us tips and was patient with us while answering all of our questions. She was kind from start to finish which is so very much appreciated. I hope that the company knows what a wonderful employee they have. read more

I usually just grab what I need and go, but Christina / Kristina completely changed my experience today. I was curious about finding the right shade for a no-makeup makeup look, and she went above and beyond to help me. She was so kind, knowledgeable, and patient--I left feeling confident and excited to try my new products. Amazing customer service! read more

One of the worst Sephora locations based on their customer service. I wanted to purchase a perfume: flagged the rep to get it for me, since none was available on a display.... She promised to send some one to open the cabinet for me.... After the third rep I walked away. They clearly not interested to do their job. read more

That location is racist... I bought items and asked for a sample and the person checking me out said " we have no samples" as I was waiting in line I saw them give everyone in front of me samples. Never going going back. I confronted the front staff and the lady said we do have samples but wouldn't even get off her chair to give me any. I stopped someone outside and asked them how they got samples and they replied " we didn't even ask they just gave us" I asked to take a picture... this is mind bottling.... Shame read more

SEPHORA - Sample of What the customer in front of me got - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I just wish that Sephora as a company would be more strict on allowing dogs inside. Dogs smell everything at the strength we smell skunks and the super perfumey/product place for them is overwhelming and not fair to subject them to. No place for dogs. They don't want to go to Sephora. read more

Worst customer service every time without a doubt. I dread coming. My office is across the street which makes it convenient but the employees are just useless. Two employees standing by the door, you would think they would greet you, but no wrong! Just standing there. The others inside same thing. All talking amongst themselves, touching up their make-up, trying on products. I had to stop a young man stocking the shelves to help me. I agree with all the bad Tik Tok reviews for this store in particular. If I had an ULTA nearby i will surely go there instead. read more

This location is pretty busy because it's in Century City Mall so during sale time it's pretty chaotic and harder to get assistance so that's my main reason for knocking this one down. Also because it's popular sometimes things you are looking for or want to pick up are out of stock (so try to purchase online first for store pickup to make sure it's there). Otherwise it's got a solid selection and convenient if you're in the area. read more

I booked a appointment to do Halloween make up. When I arrived and got introduced to my make up artist, I had immediately felt a very negative vibe from her. She was not friendly at all. Did not want to talk about anything. I actually felt very uncomfortable. I showed her an example picture of what I wanted and she was very negative about having the pink colors which was extremely weird for me because Sephora has the most different color make up and literally has everything that could've made this happen so I had to walk around the store to help her find the colors that I wanted When I sat down, she still looked very confused with a very angry, bitter face. I wanted so bad to ask for another girl who was across the way doing another girls makeup very beautifully and they were seeming very happy and talkative with a positive attitude. I stayed quiet and let her do her work. I immediately could tell it was horrible. I think my five-year-old niece could do better eyeshadow than this. I asked her to blend the top and she said she couldn't. I felt like she won't wanted to make me look ugly on purpose . It is nothing like I wanted. I still stayed quiet and just couldn't wait to leave. I can't believe that I had to pay for this. ... example of the picture I wanted and how I left. I went home washed off all the make up and immediately how to do it myself. And did a way better job than her and I am not even a professional. I do not recommend going here for Makeup and I think the management needs to talk to the employees about being more friendly. I should honestly be refunded for this. She didn't even. Do eyeliner mascara or my lips This I paid for a full face. read more

SEPHORA - Horrible eyeshadow a child can do better work than this - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Every time I've been to this store I feel like I'm always being followed and profiled I can't shop in peace without someone following me around. I don't want to bring the race card in but at some point I look around and it make sense why I'm always being asked. read more

Extremely frustrating experience trying to contact this store. I called multiple times during normal business hours and the phone just rings with no answer. Not everyone can just walk in to ask a simple question. Customer service should include answering calls. This needs to be improved. I hope management addresses this. read more

I think this is one of the better-stocked Sephora's in L.A. I never ask for help when I am there because their vultures dressed in black annoy anyone who wants to shop in private. You are literally approached every 5 minutes by an employees, which is soooo unecessary and takes away from the entire shopping experience, oh yes and that damn stupid basket they want to force on you. So why can't we carry things in our hands....hmmm. I think that they take this approach to deter shoplifters, either way, it's unfair to paying customers that are not there to steal anything. Ok lets take those earphones they walk around with, its like their the FBI conducting a sting, then whenever someone talks into it they zone out trying to assist you and then trying to listen to whatever there saying about a customer. Yes, we know they do this. They make it so obvious too. I was there yesterday and was returning a foundation bought during their bi-annual sale and asked an employee, to help me find a foundation color for another brand, he color matched me and said they were out of stock. Ugh. Plan B was to get a foundation prep primer he walked me over to another brand and said that the product he chose would help with my bad skin and double chin. Who says that? I said why would you say that, my teen daughter, gasped. I said to him "That's really mean of you, its not how you sell products to clients willing to pay money for good products that deliver." and he laughed and said I am just trying to be real with you. Ya, ok, we dont know each other like that. He was a real jerk and unprofessional with me and said its ok this product is also out of stock. Horrible service by their employees. read more

Scheduled a beauty lesson but couldn't find parking ANYWHERE. Looked for parking for almost 20 minutes. I called and let them know and they told me that my card would be charged. read more

Worst customer service! If you don't want to be here, go somewhere else! Worst place ever. The checkout girls are so condescending!

It is not often you meet a genuine person who is passionate about what they do but Blake today exceeded my expectations in so many ways. She was so excited about every artistic choice she made while doing my makeup. For any alternative girlie out there, go see her! What a gem of a human being. read more

Had a terrible experience here today! Asked the employer Christen if they had a particular brand in stock because I just wanted their face wash and the employee answered "oh no we don't carry that. That's like a target brand not us." Extremely rude and unprofessional and will likely never shop at Sephora again and will buy the products direct from the brands. read more

I came into Sephora looking to pick up some makeup for my boyfriend, but unfortunately my interaction with Samiah was pretty dismissive. I didn't feel listened to, which was frustrating since I was just trying to get some guidance. Thankfully, Natalie stepped in and was incredibly helpful--she was attentive, patient, and made me feel comfortable. She really turned my experience around and gave me the assistance I needed. Huge thanks to Natalie for her kindness and professionalism! read more

bad customer service and horrible line had yo come back next day and missed promotion

This review is for Alex, they helped me pick out an eyeliner while I was there. I hadn't shopped for makeup in like 3 years and since having a baby I haven't had the time. Except this time I was able to go finally get some new eyeliner! I asked them what a good eyeliner was since I had loved the discontinued NYX epic brush tipped eyeliner, they suggested the one/size pen eyeliner and this stuff is amazing, doesn't budge at all!! I've been using it for a couple weeks now. It's perfect for all day wear and it's my new fav. Thank you Alex for your help!!! read more

SEPHORA - One/size pen eyeliner in black - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Walked in the other day looking for a specific product with skincare that I tried out last time and once I walked in this employee named Lola, amazing. She remembered our previous interaction in the store and i was so delighted. She made my experience 10x better, pretty much shows the positivity surrounding the store and she deserves a raise the wake she was speaking about all the products in the store. 10/10 experience read more

I always bypass the Sephora closest to my home and come to this one because the customer service is so much better. The employees are mature and knowledgeable about the products and always provide a positive in-store experience. My recent visit was specifically to purchase a Tom Ford fragrance but I wasn't sure which one I wanted to get. I was greeted at the door and the front store associate immediately let the lady in fragrance know I was on my way to the back. The lady in Fragrance was very pleasant and engaging. I told her which Tom Ford fragrances I wanted to test and she gave me a detailed description of each one as I smelled them. I liked that she was also able to share which ones she liked and why...ultimately I was hooked on the Tobacco Vanille; sold! I also purchased Jazz Club by Replica, which is truly reminiscent of what my summers usually look like hitting up all the local jazz events... The store is very organized (easy to locate products) and well stocked. Customer service was great from beginning to end and with the help of the fragrance lady I noted a few more scents to purchase later. read more

Customer service isn't great. She took long to concelear match me with the glow sephora brand conceler. Then when I got in the line and it was long, the sales lady told me that the concealer I wanted to buy was a sample. Why wasn't the person that was helping me choose the product and match my shade telling me that before I got in the line to pay. So now, I needed to hold up the whole line to pick out myself a new concealer to buy. This is because none of the employees could go get it for me. Yikes. read more

This is the Sephora in the Westfield Century City Mall. It is located near Macy's. It's a pretty large storefront. I like that it's in the mall, very convenient. They always seem to have the products in stock that I'm looking for. Customer service can be hit or miss depending on who you get but for the most part, I enjoy shopping here. Sephora is a great store in general but it's a chain so you probably already know about the brand. I came here on Halloween and had trouble getting someone to help me (but hey, I can totally understand on this day, as Halloween is a holiday where people will be needing their makeup). One girl was having her Halloween makeup done by one of the artists and she looked amazing. I would definitely recommend getting it done here. They do not have the Sephora beauty classes here. read more

This review is for Paula who helped me today with merit products thank you for helping me and taking your time to find the correct shade. You were so friendly and nice lol made me feel really comfortable shopping around. I hope this review helps i usually don't write one but you were so nice to me haha. Thank you girly. Give this girl a promotion cause she deserves it ! hope to see u again! I also want to thank the girl who rang me up yall were so nice! 6/21 9:00pm read more

Sephora is excellent!! Lots of goodies to shop for me and friends' Christmas gifts here. Besides the goodies, there's also points to be accumulated for future gifts, yay! Yes, highly recommend to shop here at this store. Or, maybe not, because you'll jam up the place so I'll have to wait in line to pay. So please go to other Sephora's. On second thought, don't come here, please. Thank you!!! read more

This store is located within the century city mall. You can park in the garage and the first hour is free. The store is huge and well lit. The staff members are friendly and may greet you at the door. It gets busy but it's not like there's a line out the door. I came here to exchange a foundation that I bought online and the process was seamless. I tried on their sample foundations to make sure it was the right shade and I was really happy with how easy it was to trade a product for a different shade. The line was about 5-10 minutes in the evening. I didn't need to wait for credit or anything. The staff artists are really knowledgeable and helpful. They carry a tremendous amount of products in store too. Overall, it's a really friendly place and it has gained my loyalty because of their app and service. I only ever go here to shop for makeup and their app has made me more interested in makeup than ever. read more

Cyn is an awful manager there. She is bitter and negative. As a deliver driver returning items, she was completely unpleasant. I followed all her instructions and she still was upset. She needs to develop a better sense of professionalism. read more

Cosmetic Campus In the fashionably revitalized Westfield Mall in Century City is a beautiful, roomy Sephora, packed with your favorite cosmetics. Don't know how to use them? They offer plenty of complimentary classes to educate you. Yesterday, I attended Les Journées Particulières. Each of us were gifted with this month's subscription box, which subscribers receive for $10 a month. Friendly beauty advisers clearly explained how to use each product. Then, we were invited to create another box of goodies tailored to our specific needs to take home. Who knew Sephora is part of the luxurious LVMH brand? Awesome lesson learned on this fun journées! Make-up an excuse to shop here! #JPLVMH read more

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atmosphere feels pretty stressful, you never know if you get helpful employee or someone with an attitude you get harassed every few minutes by associates but when you have a question they are not helpful, today i asked for help and associate just walked away from me after handling me the product when i already mentioned that's not what i am looking for read more

Everyone is wearing a mask and maintains social distance at the store. They also make sure to tell every single person entering the store what to expect due to some changes related to covid, such as not touching items and that employees will assist as much as they can. I absolutely loved that it wasn't crowded inside and that I can actually hear what the employees are saying to me, which usually was tough pre-covid times bc Sephora was always busy whenever I went to the actual store. On my visit today 11/22/2020, Michelle was the absolute best!! She helped my husband and I with picking out our cologne and perfume. She was patient with us and I really mean patient since my husband and I wanted to try most of the scents on the display for both men and women fragrances. She recommended fragrances and products and gave thorough details of items. She even told us about deals we can take advantage of and really was helpful during our visit. She even noticed that we were waiting at the register line to pay and went out of her way to assist us! I definitely 10/10 recommend going to her for fragrance recommendations as she is very knowledgeable! I will definitely be coming back. read more

I do not shop at Sephora as much as I used to, but I like going to this location. I've changed my makeup routine through the years, and my favorite makeup brands are now also available at other places that offer better discounts. I've been here at few times, and the employees are nice and helpful. It does get very busy on a weekend afternoon, but the line moves fast when you are ready to pay. They keep their inventory well stocked. I recently stopped by with my $20 VIB holiday coupon to pick up my go to items, which included the Smashbox Photo Finish Foundation Primer and Laura Mercier Translucent Loose Setting Powder. I'll be back especially when I get another coupon. read more

Trying to find my foundation is normally so challenging for me. But Brooklyn made my experience here super awesome and easy! She's super professional and patient. Also the sweetest! I was telling her how I've never been accommodated at the Sephora's in my area (Carson/Torrance) the way she did. Thank you Brooklyn! read more

This store is filled with everything. It's clean and there are enough people working there to get help with any time of product. The only drawback is that it gets soooo busy on the weekends. Try to go during the week. read more

Went into this location to get eyeliner, around 6-7 pm. Non of the girls offered to help me but did stare... most pretended to be busy on their phones. It was so hard trying to get help while everyone "working" is standing around playing on their phones or acting like they cant see you. It seems like latter in the afternoon they are more focused on closing even if there is 2-3 hours left. I finally asked 1 sales women about my eye liner and at this point I felt uncomfortable even asking because of the eye contact but no offering to check in. Been using this product for 6 years now and she says "oh I do not think this comes in gel". Why are they not trained on their own products? Ended up leaving and making that purchase from Macys. Full service, good sales people actually doing their job there. PLEASE if you have people on the floor at least greet the clients and check if they need help. Bare minimum if your taking our money. read more

The grand opening of Sephora century city is today and all the staff is super welcoming and nice. I found out about the grand opening from Christine who worked at the promenade location but transferred to the century city mall. She caught me walking through the door and immediately recognized me. She set me up with a make up artist who introduced some products to me as she applied them on me. This is one of the main reasons I like Sephora so much. Your not just there to buy but to also learn about the products. The store was super crowded with what seemed to be more staff than customers. It was well organized and all the testers were brand new. I felt special trying on some things knowing that I was #1 to try them. Haha. They also had dry bar employees there curling clients hair and introducing some new curling techniques. My hair was already curled or I would have let them give me a make over. Haha Sephora line is also getting to be very comparable to some of the name brand products and is very affordable. You have to try their lip stains. They last all day. Parking is available in the structure. Gelsons and AMC do validate so you can stop at gelsons on the way out and get validated otherwise I believe it's $1 for every hour. read more

SEPHORA - Urban decay - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Don't bother with Same Day Delivery. My window was 1-3pm. I was checking often and around my window time, the status read: "On the Way" - After my window passed, the order read cancelled. The courier can cancel for any reason at the last minute and just return your order. A service that doesn't work. I definitely put too much faith in it. Now my sister won't have her birthday gift. read more

Don't even think about making a return or exchange here unless you want an attitude and potentially to be turned away! I brought a gift I received (a Sephora perfume sampler, so their own product) within the 60 day limit, and they said without a receipt, they couldn't do an exchange. End of story. I just went to Sephora Marina del Rey where they also said I needed a receipt, but proceeded to help me find it in the system by looking up my friend's phone number. Voila, there it was and I was issued a store credit. That's the way customer service should be - Century City's manager didn't even try to help me. Just said, "no, ask your friend for the receipt." It took them longer to explain and say no than it did today to get a store credit. I live one mile away, and will not be returning. read more