Always a great experience coming in here. The staff is knowledgeable and helpful! I definitely recommend coming here for all your products.

DOMINIQUE (DOMY) is absolutely amazing! Super helpful, knowledgeable and super sweet! Great store experience, will be back frequently!

L'Occitane is a small shop at Westfield in Century City that sells products for beauty, body and home with infused French herbs and aromatherapy. I am a big fan of this brand and love love the Verbena shower gel(purchase the refill to get more for the buck), the rose hand cream(usually offered in promo buy 2, one free)and some of their skin care serums(Immortalé) This shop is like most others, very nice and organized in sections of beauty, body and home for femme and homme). Normally, I frequent the shop on North Beverly Drive, where the sales staff are seasoned professionals, knowledgeable and super friendly and helpful. Sadly, I did have such a pleasant experience at this store. The staff was green and most of all I knowledgeable about the products, as well as their cold demeanor matching that of the weather outside. The posted bad reviews are right, hope corporate will correct this. Despite, the horrible sales staff experience, I still purchased my necessities, but didn't feel I would want to return here. read more

L'Occitane - Love french aromatherapy for bath and home products: French lavender, verbena, rose, l'orange. - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I think this is the first time I've ever reviewed a retail store, but Lamar was the absolute kindest associate I've ever seen! Took time to walk us through all of the almond line and some scents! It felt so luxurious yet comfortable. Big thanks again to Lamar and we'll be back for refills read more

My favorite products are from L'Occitane! This time I was treated as a gift to come to the Santa Monica store. The staff are friendly and welcoming! The store was clean and service was excellent! I stayed with a smaller purchase due traveling and needed some hotel toiletries but the store does offer full size products and the samples are complementary. You can never go wrong with a purchase from L'Occitane. read more

The store manager here, I believe her name is Isabelle, is so caring and knows what customer service is. I came in recently to purchase the Verbena roll-on after I accidentally dropped and shattered it with less than 5 uses. I was so upset but had to repurchase another one, I love the scent that much. Isabelle was so understanding and caring about my situation. I don't live in the LA area but will soon. I'm definitely physically taking my business here than ordering online! read more

The store look very neat and organized, they have hand sanitizer station at the door , the prices affordable with Good quality, , the employees was very friendly and informative , you feel comfortable inside the store , I like the way how they display their products , they nice ideas for gift , the parking available in mall parking with one hour free read more

L'Occitane - Good idea for husband gift - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Employees were really helpful and friendly. I love come to this location. I hate the parking in the mall thats probably the only bad this about this location. The school is always nice and clean read more

L'Occitane - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Wow! What a pity... just arrived in Taiwan and found this! I need a response from the company... what kind of management is this? One is brand new and the other one is samples? Seriously?? read more

L'Occitane - Bad management - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I enjoyed coming here and do like to browse through their products. They have testers so you can try everything to see what suits you. I usually opt for their immortelle divine line or verbena. A little costly but it does last a long time. read more

I Really like L'occitane products (VIP). Anyhow, received an email that they are doing a CNY limited edition packaging so I went in to take a look. The staff was so cold and giving me attitude (one star taken off) Then she gave me bags with me no tissue paper in them. When I asked for tissue paper (they were gifts), she said they ran out. (Another star taken off). read more

Tried to buy a set for my boss but apparently this location is so successful the staff can look at you and ignore you. We'll try the Glendale location, but if that store's location's customer service is just as terrible, we're giving $200 worth of business to the Body Shop. Crying shame. read more

Doesn't seem that bad to me. Has the full aftershave and cologne line, which is all I really care about. Unless sales people are overly rude it doesn't bother me, and I wasn't catching any heat from the girl at the register. Check it out if it's a convenient location and you need some L'Occitane goods. read more

Went in to purchase a men's product for a Secret Santa gift. They put it in a little paper bag and sealed it, so I asked if they had a gift box I could use instead, which they did. They didn't want to give it to me, for whatever reason, even though it's free and not even of such high quality as to be expensive. They looked at me super weirdly and made up some excuses so they didn't have to give one, saying it'd be too SMALL to fit my gift in (I bought a small stick deodorant - how could it not fit into a box that's like three times bigger than its size?). I got flustered and almost left, but I decided I really needed the gift box so I could properly wrap it up with other gifts that I'd been planning on gifting it with later when I got home. I asked politely if I could get the box as well if that wouldn't be too much trouble (and said I'd do it later myself so they didn't even need to take it out of the paper bag and repackage it right there and then). The person held the box up and I reached out to take it. She just held it in her hands, frowning, as if the only thing in the world she wanted to not do if she could was to give me the darn gift box. I said thank you. No response. They made a face and just looked away, completely ignoring me. No goodbye as we left, either. For your future reference, don't be cheap with your customers. Especially if you don't know that they come in and spend thousands of bucks on your products for gifts annually. I'll avoid visiting this store at all costs. read more

I've come in here a couple times before to look at their products but never really felt like a welcoming environment. If anything I rather go to the Body Shop since I just LOVE their customer service over there. read more

Before I begin, it's pronounced "lox- ee- tahn" and references an area in Southern France. This has to be the most underrated product in LA. It's a collection of all natural European Bath & Body products created in 1976 that you'll occasionally find in popular women's magazines but no ever seems to rave about it. My favorite is the Shea Butter line. I'm an instant fan of anything made with natural ingredients, is organic and supports fair trade ( Burkina Faso, Africa) Not that fair trade has anything directly to do with me but I think it's admirable that having a reciprocal business relationship is a value to the companies that take resources from foreign land. read more

Would have given this 0 stars if this were a rating. I had the very worst experience EVER shopping at L'occitane at Century City on Sunday afternoon. Watch out for a twenty-something fake blond named 'Lara' she gives new meaning to the word 'dysfunctional'. I brought in a coupon that the store e-mailed me entitling me to a gift (of samples of their products) with a $25 purchase. I spent a half an hour choosing the products to buy, with another sales person's help, I might add. When trying to pay for the products, Lara intervened saying I wasn't entitled to use the coupon because I didn't come up in their system and "I could have gotten it anywhere." When I expressed my disbelief, Lara threatened me by saying, "if you raise your voice, I will ask you to leave the store." I was so shocked, upset, and embarrassed I left the products there and exited the store. I lost my interest in shopping elsewhere and will definitely not ever enter a L'occitaine store anywhere ever again. BTW, the products they sell are over-priced. I was interested in their lavendar products because they help reduce stress. I didn't realize that I'd have more stress as a result of shopping at their store. This employee, Lara _________ (they do not give last names), I'll just call her Lara Toxic) should be fired. I am in my fifties and have never, ever, had a salesperson treat me so poorly, especially since I was only trying to buy their merchandise. STEER CLEAR!!! especially of Lara Toxic. read more

OMG this place is expensive, but the staff is super nice and they have testers so you can try the products! The shea butter hand creme smells like baby powder! Just beware, they do try to keep selling you products and it takes a little time for them to talk about the products! Free 3 hour parking at the Westfield Century City, bonus!! read more

I hate this place due to the poor customer service and their terrible return policy.

This review is for the entire company of L'Occitane. They have betrayed their loyal customers and are NO LONGER A CRUELTY-FREE COMPANY! It's profit over principle. They are now doing major business with China which mandates testing all cosmetic products on animals. That's like knowingly selling computers to a child pornographer. I wrote the company a letter expressing my astonishment and they basically said F.U. by sending the stock reply. I am so disappointed, I can not even articulate it. I have visited the factory in Manosque, France twice and have been a loyal customer due to their superior products and philosophy. That is all down the toilet for me now. I returned all of my products for a refund. I am still devastated. I wondered for a few months why they no longer printed the "leaping bunny" logo on their packaging. There is always a reason. So sad. So disappointed. I'm sticking with the small, mom-and-pop vegan companies from now on. It's inevitable that once a company gets too large, they WILL sell out their souls for the almighty dollar. read more