After visiting three times, I experienced rude customer service from a cashier (who I will not name) that didn't understand the basic process of an exchange and simple math on my last visit. She even made a short-joke at the beginning as if we were friends or something. And that was because I was waiting at the register for a while and no one was there. I was being short-changed after returning a product I was unsatisfied with and to the cashier, she made up some explaination that did not make sense at all and really believed she was right.
There's a two step process when you're refunding a product that you had originally did an exchange for, if you had to pay a difference. To simplify, I had first bought something for $15, came back and exchanged for something that cost $25. I had to pay the difference of $10 for that second product. So in total I spent $25. But returned it because it did not work out on my skin, so the cashier thought my total refund was suppose to be $10 because that's what the receipt had scanned. I had to explain to her for a good while what I bought, how much I spent and etc. She was clearly wrong and very rude about it because after she was like - yeah, it's only $10 and I was like okay, I'll just figure it out later cause I really didn't want to explain it again, I gave her my card for the $10 refund and she did the transaction. The register itself then said I was owed $15 - and I pointed out that that was what I was talking about.
She didn't apologize for trying to short-change me and even thought she had scanned the wrong return receipt when that $15 refund popped up. No girl, your math is just bad. She had the worst attitude ever, at least apologize for wasting someone's time and energy when she as an employee should have known the exchange process. I even said thank you before I left even though I was frustrated at the fact that she was rude - she was dead silent - maybe embarrassed or whatever. She really could have been like, the $15 refund will pop up after the $10 refund transaction because of whatever reason - but she didn't know the process and made up some reason that made sense in her mind of why it was a $10 refund.
I won't be back! If the cashier's don't understand the return/exchange process, maybe they should learn it before trying to explain it all wrong to the customer in a rude manner, especially when you're dealing with customer's money read more