I've never had a bad Sephora experience and have shopped at Sephora for over 10 years. Usually the staff is super supportive, friendly and knowledgeable, but when I came to this location (for the first time), the employee that was "helping" me when I arrived was extremely unpleasant to work with. I made it clear what product I was looking for and she kept trying to recommend me a type of product I did not want. The product I was trying to buy has multiple options (natural, matte, and luminous finish) and I had used luminous in the past and was very happy with the formula and wanted to switch to the natural finish. I know makeup well and put a lot of thought into my choices before arriving to the store and come ready with questions I have about the products I want. The employee was forceful in trying to make me be interested in the product SHE wanted me to buy, despite the fact that it didn't have any of the main qualities I expressed I was looking for in a foundation (sun protection, full coverage). When I asked the questions I had about the product I wanted, she had no answers and made the whole encounter very uncomfortable. At one point when I first got there I asked her about the product I was looking for as she walked me back to the products and she said "I don't really know we have so many options in this store" and it was very apparent through the whole encounter that she didn't really know much about anything, but still wanted to try to force me into a product I didn't want. I really wish I had gotten her name so I could put it in this review for her manager to see, but I didn't get her name (she had pink braids)... What felt equally gross was that the whole time I was shopping, they had a security guard in the store that was very clearly following me around the store throughout my whole shopping experience. It was pretty difficult to have a nice shopping experience when I was being followed, stared at, and treated like I was going to steal something the whole time I was there.... not to mention how insulting it is to be treated like I'm a thief at a store whose company I have loyally invested to over the years. I understand preventing stealing, but there is definitely a more subtle way to do so that isn't disrespectful and invasive to a customer. The reason I am putting 2 stars is because this location has a large, open layout which was nice and there was a friendly front employee who had some good knowledge and insight about some products I asked about read more