Customer service sucks. No acknowledgment, no offers to help. It's a small store. There were 3 workers. All chatting. Again, no help. No acknowledgement. When I asked a question they said they didn't have it and said they had a gift set we can make ourselves and pointed to the corner. I went to look, no instructions or explanation on how it worked. Weird vibe. I wasn't having a great experience in there, but hey at least I found what I needed. Going to shop online from now on. Sucks. read more

If you desire a French Provence experience please go and visit L'occitane at the mall. Go ahead and ask for skincare advice from their beauty advisors, whom are always ready to help you with your skincare questions and recommend the appropriate product for your skin needs. I love their Immortelle face cream and oil as well as the Multi-award winning night time reset serum. The product is superb and the staff are equally awesome and knowledgeable. read more

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This is a happy place. I've loved all the L' Occitane stores I've been to, and this one is no exception! A solid 4 stars for: ~Friendly employees who check up on you but aren't smothering you. ~Vegan friendly with sustainable, organic ingredients and recyclable and minimal packaging* (not everything is vegan due to some products containing beeswax/honey) ~Yummy smelling natural scents (no fake sugary scents here) ~Great little (and big) gift sets *Their website even tells you how you can recycle each part of their packaging: http://usa.loccitane.com/FO/Content/About/Recycling.aspx If there prices were a bit more affordable, and everything was vegan, they would deserve 6 stars! read more

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Love their products. Employees at this location are super sweet and very helpful. We were offered organic raspberry lemonade to drink as we looked around the store. Thanks girls! The store is clean and organized. I love that they always include free samples with your purchase. I'm a fan of their creams and soaps. It all smells so nice and feel great on my skin. Yes, these products are on the pricier side but they are of good quality. read more

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I was greeted upon arrival and was told about some of the products. I love the smell of the almond oil and it lasted me years. I've also used their Verbena body lotion and also some hand lotions, which are nice. I wasn't planning to come here, but as I was walking by I decided to buy a birthday gift here. I ended up buying the almond oil and some hand lotion. The staff were so nice and helpful and told me about a $20 travel set (special offer for $45 purchase), so I got a little something for myself. I appreciate the nice wrapping for gifts and I also got $20 off for being added to their system. read more

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Very disappointed by L'Occitane USA ! Awful customer service !!! I have used these products for 25 years, buying them directly in stores in France, and I had always been satisfied until now. But, as I am not going back this year, I decided to try ordering here and I placed my first order, for almost $100. Not only my parcel took 16 days to arrive, when they tell you between 7 and 10 days, but there was not one sample in the package, when they promise you two samples with each order. When I called, then wrote an e-mail to tell them my disappointment, they just repeated "you had to request the samples, they are not sent automatically"... Sorry, but I did not see a line saying that and I think it's very petty and cheap not to send the samples with every order. In the stores in France, they always give you at least two samples, and sometimes three. I will never order from Loccitane again because of their awful customer service and pettiness. read more

I drive 20-25 minutes JUST to go to this L'Occitane store. The girls, Amy especially (manager), are so sweet and helpful. They're very knowledgeable in each of the lines. I'm always asking tons of questions comparing one to the other. I always learn so much when I go here. I use the Immortelle line. My favorites are the Brightening Cleansing Foam and Immortelle Essential Water especially. The foam is like silk going on. It's wonderful! The Essential water takes off any make-up the soap may have missed and leaves my skin feeling really nourished. The prices are very comparable. read more

If their products weren't so addicting I would eliminate a star for the amount of $$ I have to drop every time I go in this store! Their hand creams are super moisturizing. The citrus verbana shampoo and conditioner is awesome. Their make-up line is very light and natural feeling. Darn you L'Occitane. I hate that I love you. read more

Visited yesterday with a friend. Both had a great time. We were both offered a free facial. My friend took them up on their offer. When we had just left the store.. The store manager came running up two us and gave us each a deluxe sample set. The ladies whom work here are really nice. Glad I got a chance to meet them. read more

Moisturize, moisturize, moisturize!! You know why most dermatologists make loads of money? Other than flaring acne issues with teens, and treating cancerous growths in the skin, many skin issues arise from not moisturizing enough. Got ezcema, dermatitis, rashes, itchiness, nasty pus exuding from your pores? Slap on some lotion and creams on your body twice-daily to prevent it from happening. It will do wonders, and your skin will be so supple it will be as necessary as brushing your teeth! All this can easily be accomplished with drug-store brands such as Nivea creme and Acquaphor for spot treatments. However, the problem is these are both non-scented. And sometimes, I want to smell nice without my scent being so owerpowering that I cause myself and others to sneeze every few seconds..*coughBathandBodyWorkscough* The products at L'Occitane smell fragrantly delightful without irritating my sensitive nose. I love their honey&lemon, rose, and cherry blossom lines. It doesn't smell cheap or tacky, it smells very fragrant much like parfum. They are fabulous! Their handcreams also work wonders for chapped dry hands. The customer service here at the La Jolla store is impeccable. They're really nice, helpful, and give wonderful suggestions. This is also a wonderful place to get gifts for others.. they wrap it really nice and put it in a cute decorated box. read more

I wanted to give a huge shout out to this location! I rarely review retail locations. This location deserves a much-needed review. Upon walking and I was immediately offered water. The staff really outdid herself. There was one woman working and she really took care of every single customer. She educated me on all sorts of scents. I was looking for a gift for my sister. We picked out several items that she carefully gift wrapped. She told me about another special. After wrapping and putting my purchase together she also handed me a nice gift sample. Service like this is very rare in retail stores, in my opinion. I wanted to give a shout out to the store as well as this amazing staff member. read more

I came into L'Occitane with a gift card to spend, and having never been inside a L'Occitane before, I asked a sales associate for a recommendation. I was breaking out at the time and was interested in a moisturizer that wouldn't make me break out, and honestly, I probably would have bought anything she recommended right then and there. Instead, though, she said she felt uncomfortable suggesting a product without my testing it first, so she gave me some samples of different products, and told me to try them out and return when I've found something I like. I thought it was very professional and very smart -- nothing like securing loyalty instead of trying to make a quick sale! I found something I like and want to return to the UTC location to make the purchase. I was even at Fashion Valley the other day & skipped over so I could pay my business to her store! Wish I'd gotten her name. Thanks L'Occitane! read more

I visited L'Occitane en Provence in the Oaks Mall Thousand Oaks. I went to collect my birthday gift and get my mini facial. Carmen is a great sales representative. She gave a wonderful mini facial and explanation of the new products and recommendations. I highly recommend Carmen. read more

Lotions don;t get better than this! I love the vanilla hand lotion! I keep their big tube in my car and it just turns your hands into silk. So many to choose from. Total luxury! read more

I was tired of finding moth holes in my clothes, and didn't want to prolong the "Chinese people smell like mothballs" stereotype, so I marched my butt down to L'Occitane for some lavender sachets. I was greeted by the nice lady at the counter upon entering the store. Me: Hi, do you guys sell lavender sat chets? Saleslady: Yes, we do have lavender sashays (+1 star for correction without humiliation) Me: Great. I'll take one. S: Hmm looks like we don't have any individual ones for sale. *breaks open a gift pack in order to get me a sachet* Me: Wow, thanks. Great service. Moth free. Happy. I haven't tried their other products because I don't like smelling like herbs. I hear their shea butter hand cream is awesome. read more

It is a French-based skin care line and the shop in UTC has a warm atmosphere and friendly staff. The line tries to capture the South of France in its beauty products and indulging in variaous lotions, oils, and gels from L'Occitane en Provence would be a relaxing experience, but I'm not crazy about the line. The ingredients are natural -- the products are made from olive oil, honey, and chamomile, but I thought the bath gel and perfume had an unappealing sent. The shop is elegant and the costumers tend to be mature (the kiddies stick to their bath and body works.) So if L'Occitane isn't your thing, the shop is a great place to get a gift for mom or grandma. read more

This place makes my trip to the mall bearable. I preface by stating that I hate perfume and cologne, especially the ones people can usually buy at malls (Victoria Secret, yuck; Bath and Body Works, yuck; people's smells in Abercrombie, vomit). But when I walk into L'Occitane my whole world relaxes and breaths in the wonderful, balanced scents of my new favorite store. Specifically, this place carries the minty body wash that one of my best friends turned me on to -- it costs most $3 per fluid ounce, but in my world it's worth it. read more

The lady working there seemed to be knowledgeable about the different hand creams the store offered. She told me which were most moisturizing to least moisturizing. I ended up buying a nice rose cream. I was a bit off-put though because I told her I love scents and that I didn't like the original hand cream, and she put the original as my sample in my bag. I just ended up throwing away the sample, but would've loved a sample I could use. Also, I don't understand the reviews below. I wasn't offered any drinks or services the previous reviewers noted that make this a 5 star store. To me, this store was standard service and didn't really do anything worse or better than what I would expect. 3 stars. read more

The Manager on Duty was Horrible! I will never buy these products just based on my encounter with this employee. Actually that is not true, as the products may be great - I will just NEVER shop in this store again based on this employee. Be warned, upper management - I hope you are aware of this employee and do something about it. I had a gift given to my in January and I really didn't like the smell so hoping not for a return but just to exchange the scent. This woman made a point to come around the counter (I was speaking to a nice guy there) and very RUDELY and LOUDLY let me know this was from 2 years ago and was a free gift with purchase. I honestly felt like I was in pretty woman - the scene where they do NOT want you to shop there and they clearly think you are beneath them. I told her how much I din't like the smell and I didn't even want it - and she again RUDELY told me how they are the top selling in the company. She had no interest in hearing me or even saying so sorry we can't do anything for you today. Please look around - or try this scent.... nothing. She was actually acting like she was offended with me. Maybe she was having a terrible day but it was so shocking that I wanted to write this. My friend was with me and couldn't believe it either. Customer service.... maybe she needs a refresher, or perhaps a new job where she doesn't need to work with people. (I shopped on Sunday April 3rd at 5pm if you want to look up who was working.) UTC store is not that snotty but she certainly was. The rest of our day was wonderful and we spent a ton shopping elsewhere - I recommend you do the same. read more

My girlfriend and I came in here to look for some baby balm as a gift to a new mother - you know, that stuff to put on your tummy to prevent stretch marks during pregnancy. I was surprised to find that all their products use natural ingredients, so it's all baby-safe, but they also have a line specifically for mothers and baby. My girlfriend also picked up a few items, and I got talked into buying some aftershave. The girl that was working was extraordinarily nice, so I can say without question that service was wonderful. We all came away happy with what we got. read more

It was friends and family recently and I jumped at the opportunity to stock up on staples for myself and stocking stuffers for my GFs! They have a body oil that is honey/citrus scented which I really like; it's available in a 100mL bottle which is too large for travel but is a great gift for someone who likes massages and/or likes to put a little bit of oil into their baths now that the weather is cold (that means dry, dry skin). The scent isn't very girly so it's good as gifts to my GFs with hubbies or boyfriends. For myself I got the lavender bubble bath. Only two caps is necessary to really fill the entire oversized tub with suds. The scent doesn't get diluted either...the relaxing scent stays the entire time...even as I get all "pruney" in the tub... read more

I love their lavender soap.. that's the only soap I have been using for YEARS now.. I really enjoy this location because they are not on your back from the minute you step into the store.. She greeted us.. and she totally left us alone until we were ready purchase.. LOVE IT.. She allowed me to update my personal information that they have in their system.. and now I'll be able to enjoy more lavender yumminess.. Only thing is.. I'm used to getting my bag filled with little testers.. at leasts that's what they did in the Rancho Cucamonga location.. I looked into my bag.. no testers.. I was a little sad. But no worries.. I know where to go to get my soap fix! read more

I felt so valued during my most recent visit. I was in a rush on a tight schedule and the associate understood and went above and beyond to quickly understand what my needs were; I left with multiple products and very happy. My eczema on my hands is now gone, only 24 hours later. I will forever return due to the customer service and simple ingredient lists. Thank you! read more

What makes a company great is their products and what holds the company together is the awesome people who works hard to serve the patrons. Thank you Meagan and Ursula for making our shopping experience easy and fun... :D read more

L'Occitane en Provence - Cosmetics & Beauty Supply Near Me - San Diego, California

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I LOVE L'Occitane! The products smell delicious, are kind to my skin, and are great gifts to give. I didn't catch the name of the woman who took care of my friend and I today, but she gave us excellent care. She had us try a TON of products, was knowledgable about all of them, and walked my friend through a whole skin care regime. Love it here. The verbena scent is to die for! read more

I just went this place and had a very unpleasant experience. This is nothing to do with the product, it's about a customer service. A young lady was very nice when I walked in, took her time to explain to me about their specials. I was buying gifts, so I was comparing from 3 small package set to that 150ml full sized one. And there was another lady (older, short hair), she was organizing those products right in front of me, so I asked her about it. And somehow she couldn't hear me correctly, she cuts me right off in mid-sentence gave me a wrong answer, so I said that's not my question and I was trying to continue the question, then all I see is very frowning face. She didn't even look at me (she never looked at me from the beginning) and unlike normal sales person, she didn't even offer to help. At that moment, I was the only one at the store, with three sales people. Even though she answered me a question finally, all I felt was, what is her problem? I didn't expect her to be obsequious, but why the frowning face? Her attitude was absolutely unprofessional, displease, and nasty. Until today, I thought highly of L'Occitane company. Despite of irritation, I ended up buying the gifts because that first young lady was super nice. However, I won't go back to this store again. I have other choices. If L'Occitane ever care for customer satisfaction, here's one of very unhappy customer from this UTC H-6 store. Please train that lady how to be a proper sales person. She needs to learn that she's the face of L'Occitane from the customer's eyes. I think some other people already mentioned about her from the past reviews. read more

I love their products especially their hand cream and their shampoo and it's Almond smell. But the sales person (an older lady) at this store was not very friendly and knowledgable about their products. read more

Misleading information about products!! I bought IMMORTELLE DIVINE EYE BALM €67,before reading carefully product description as I have sensitive eyes and it's doesn't say that it's not suitable for sensitive eyes,after applying cream I have sore eyes ,redness and watery eyes,I contact to L'occitane costumer service and they said that they can replace for some another product,I sent back that bloody cream two weeks ago and in post office when I was sending back,they told that to send it back will take maximum 5 days,now two weeks are gone but they keep saying that they still didn't receive anything! I understand that I just waist my money and I'll never get back anything from them! I recommend just think twice, before you order something from L'occitane online and be 100% sure that that product what you buying,suits you,as products are not cheap ! They even didn't display my feedback about this cream on them website ,they explain me,that not everyone has any allergic reaction.so it's meant that they posting only positive feedbacks about products read more

This place is going to make me BROKE! I'm a big fan of everything in this store. I've tried the shampoo and conditioner (my favs), the bar soap, the hand cream, and the rose perfume. Their products are fresh and not overwhelming in scent which I (and my male friends) love - the worst is walking past someone and getting your nose hairs singed because they doused themselves in too much (usually cheap and gross) perfume! Can't wait until pay day...I'll be back! read more

They're a great store and all, but they never have the shaving brush I want in stock. Otherwise, they're very helpful and the products I think are of good quality. It's my closest location, so I do come in when I am at UTC if I need any soaps. read more

It is not the store or the employees I'm having trouble with; it's the website. I tried to check my balance on a gift card and the site wasn't functioning at all. It wouldn't let me create an account first, and once I did a different way it didn't recognize my email address. Needless to say, I am very frustrated with their website. I think I'll just go to their store and try to get cash back for this gift card. Hopefully they consider making their website easier to navigate, or just work. I hope I'm not that technologically inept. read more

The L'Occitane products have far exceeded my expectations! Someone actually told me, unsolicited, that I have a youthful glow to my skin! Even when I WAS a youth, I never had a glow. Now I am hearing compliments about my skin at least twice a week - ever since using the Immortale line. Nothing has ever worked for me this well, and I really have awful skin. But joy, now I feel like a "Normal to Dry Skin" type instead of an "Aging Sun Damaged" type. Yippee! read more

the stuff here is of a good quality, but i'm not crazy about a single scent they carry. i especially dislike the lavender. it's so strong and reminds me of my grandma's underwear drawer. read more

This review is not about the brand . I love this brand and I will be a loyal customer forever . Great quality products and they make a statement when you give them like a gift. I give 2 stars to this store in La Jolla Westfield shopping Center because the manager don't provide a right customer service. Buying at the last minute , she give me a box with products which I didn't want to , because all box were similar she was in a hurry to close the store and give me a different gift box of products. When I was back from my trip to return the wrong product , she didn't want to accept the return . She said I bought it with a promotion so I could have to return back everything I have and those were not returnable. I was in other loccitane store and without any problem they accepted the products back, I was happy with the customer service I get and I bought other products as well. Please avoid to stop to this particular store which don't provide the right customer service. read more

Some products are good but the employees are not helpful. Also if there is a promotion going on, forget about it. they never offer it to you.At this store they could offer you some " loose" samples. read more

Karla is awesome! I was already familiar with some of the products, but Karla explained some that I have not tried before. She could tell me the ingredients and benefits without me asking and not feeling pressured. She displayed a great personality without making me feel pressured. Thumbs up! read more

I love Their products, other than that one of the ladies seemed stuck up and snotty. Not shopping there anymore they need to learn how to make customers feel comfortable. read more