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    SEPHORA inside JCPenney

    2.4 (5 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Ulta Beauty

    Ulta Beauty

    3.1(15 reviews)
    0.5 mi

    This store has gone downhill, FAST. You cannot find any of your favorite products anymore, instead…read morethe staff tries to convince you to replace them with other no-name products. This location has a terrible manager (Dec 2025) who is extremely rude to customers. I mean, EXTREMELY RUDE. If you want to be insulted, and walk out of the store without the products you came in for, go here! I get the impression the staff are overworked; nobody seems happy in here. This location used to be great (two years ago). I would rather drive the 30+ minutes to another location so I can avoid this run-down Ulta managed by an inexperienced and very rude young woman. I'll spend my money elsewhere, THANK YOU. PS - This review does not apply to the salon stylists in the back; have never used their services.

    My daughter uses a specific hair product and purchase one while it was on sale. She still had…read morequite a bit left in the current bottle that she had. When she used the rest of the first bottle, she opened the new one and the pump was broken. No matter how much you push it nothing comes out. This item was $30+ so we brought it back to Ulta for a replacement. The girl at the counter was very condescending and said that since it was purchased more than 60 days ago they won't exchange it. I asked for the manager who was just as rude and refused to exchange the item. I would totally understand if the item was half used, but this was a FULL bottle of expensive hair product. The manager even opened the bottle and tried to pump it and said "yep, it's broken". He could see that it was full but wouldn't do anything. CVS has no issues taking product back, Rite Aid, Sephora, but Ulta won't EXCHANGE an item that was sold to us broken? Because of this I will not give them my business.

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    Benefit Brow Bar at Ulta

    Benefit Brow Bar at Ulta

    3.0(6 reviews)
    0.4 mi

    After one too many botched brow waxes, I decided to let my brows grow in before I headed to Ulta's…read moreBenefit Brow Bar. I had Angela, who is awesome and talked me through the process. First, she drew on where my brows should be naturally and followed those lines when waxing. Afterwards, she told me how to properly fill them in and where I needed to let grow in a little bit more. Yes, it may seem pricey at $20 for a wax, but you're also getting a tutorial into how to properly do your brows, which is really priceless :) I don't know what kind of wax they use, but it was absolutely painless. Furthermore, I would always break out after a wax due to my sensitive skin, but a week later I still don't have any issues. Overall, an awesome experience and I will definitely be back!

    Several visits in the past to the Montgomeryville brow bar were good; however, my last visit was a…read moredisaster! The technician did a sloppy job with the brow tint so that I looked like a creature. She could not remove the poorly applied color, so proceeded to "cover it" up with foundation that did not even match my skin tone. I go to ULTA to look prettier than when I come in, and had a special occasion that evening. Waiting until the next day to see if it all came off was not the correct approach, which was suggested. Thank goodness, the onsite make-up technician was able to fix my brows and remove the over-applied/thick color. I expected much more from Benefit. When I complained, I was not offered a refund, and no manager reached out to me. However, I was grateful that a different person was able to patch up the botched job.

    SEPHORA inside JCPenney - cosmetics - Updated May 2026

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