So I was all excited for a very expensive item to be being offered as a pre sale for VIB Customers. I was on it.... ordered that plus a lot of other items to fill my online basket. The order is placed my card is charged. Then I get an email (after my card has been charged) that oh oh... out of stock. So that item was removed from the order. I call to cancel the order. I am assured that it will be canceled. Then another email comes to tell me it is shipping. I call again to make certain it gets canceled. I am promised again it will be canceled. Then guess what... again I see an email that the package is almost here. I call and explain it was canceled. I am told they would call the shipper and have it redirected back to Sephora and I would get my money back. You guessed it ALL LIES. The package arrives. I call explaining the whole issue. Box in hand unopened and am told by Sephora Customer service that I can take the box to a Sephora store and they will give me my money back and take the products I do not want back. In the store they explain they need to open the box. Ok so they open the box and see that all the contents are there then tell me that the can't give me credit because I used PayPal and now the box is open. This has been the WORST experience EVERY so spoke to 4 people all who were supposed to cancel the order. The order came anyhow... then i am told take it to a store ... and the store gives me this lame excuse about PayPal and the can't give me credit so I am STUCK with an order I did not want ... social media here I come to tell all my friends and their friends that all Sephora cares about is saving the sale and they do not care about the customer. ARE YOU KIDDING ME read more

This Sephora location is 15 min walk from my house. The store is great, as they usually have everything is stock. But you have to be aware, that this is probably the craziest Sephora in LA, because it's on Hollywood blvd. Even though I come here pretty often, I have never received attention that I like and usually get from Sephora stuff in other LA locations. Maybe because I am dressed casually and just look too invisible for this 'Hollywood location':) Anyway, I prefer to go to Century city, where I don't have to fight for being noticed and can book a makeup class or a makeover, if I have time. read more

I love all Sephora's! They don't have to do anything except exist and that's 5 Stars from me !

Perhaps in the company culture and philosophy of Sephora, a company selling "beauty" products for women, there could be a focus on beauty as more than how you look, and most importantly how you feel and the energy you radiate. Worst customer service! No greeting at the door. No eye contact from people on duty. Felt like I was pulling teeth when I asked the woman working at the counter to order a product for me online that wasn't available in their store. Very bad energy all around. Won't go back. I will be researching another retailer who offers the same products, and also has good customer service. read more

Whatever you do. Do not come to this Sephora. The store manager is named Jen she is so rude HER FULL NAME IS JAQUELINE RUIZ. I come into the store and absolutely nobody comes up too me to ask me if I needed help or a greeting, which is fine. I couldn't find the makeup station I was looking for so I go up to the manager named JEN(Jaqueline Ruiz) she then screams at me saying too wait my turn. So as I'm waiting she comes back and just stares at me and then I was like are you gonna help me? And she then decides to scream at me and says can't you see I was helping someone else. She was not helping someone else. She just stood on the side and waited for 5 minutes. So then I told her that if she didn't wanna help me it was completely fine. She then proceeds to scream at me and says " UGHH hurry up let's get this over with what the HELL do you want". I have never witnessed this type of experience ever. She was screaming at me so bad and talked too me the way she wanted too which I did not allow. She then throws the products and says " HAHA SEE THERE ISN'T ANY OF YOUR PRODUCTS IN STOCK THATS TOO BAD" I then complain to another store manager and they did not do anything about it !!! As soon as I complained about JEN OR JAQUELINE OR WHATEVER HER NAME IS she literally ran out of the store !!!!! I couldn't believe it. I called corporate because this behavior is so bad. I hope they take this seriously and fire this lady for her disgusting behavior. As you can see there is someone else in this yelp reviews that has also complained about her. I literally left this store crying with horrible anxiety! Absolutely never coming here again! read more

The intoxicating smell of perfumes & colognes permeating even in the tiniest cracks on the wall seeping into the Kodak theater... This Sephora I have to say has some pretty attentive staff, they are very nice and helpful making sure your needs and request are taken care of. Their selection of colognes are in abundance, I've sprayed many on their test strips which was almost a sensory overload for my nostrils but thankfully they have the cologne I've been looking for a long time which used to be a Neiman Marcus exclusive... Tere' d Hermes. From curious shopping, spraying and self dabbing, the gal who assisted me did a phenom job, she was very cool without being too pushy about selling their products - she had the right balance of charisma and "salesmanship" If there's one thing I'll comment on is the lack of coffee beans in the perfume & cologne section ( a natural scent neutralizer.) After sniffing quite a few colognes, having this roasted bean wonders could have been really-really helpful. Overall, the service was great, the store is well lit, bright and clean. Thumbs up and I highly recommend. read more

I Loved this girl Cruz, she was so helpful and she knew exactly what I needed. I loved that she recommended me a few other items that I needed for my hair ! I didn't even come in for that but it was something I have been needing to find. She was great! I love this store and their customer service read more

Worst customer service. I needed help i asked they kept telling he to hold on i waited 45min. Manger was nasty after i tried to returned what i just purchased. I told her i was gonna call corporate. Basically told me to go fuck myself. I wish i could put a zero. read more

SO disappointed I choose to go to Sephora over Ulta for customer service but not anymore. Never ever again. After not being greeted at the door of (what should be) a very nice location on busy Hollywood Blvd I was further disappointed. I bought two items last week and noticed I was double charged. After going in and politely explaining what happened I was stared at with a blank face. She then went to her manager for an excessive amount of time and came back only to tell us she would have to submit a ticket when we had brought bank statements to validate our claims already... all of that with condescending voice. Instead I will just call my bank for fraud. Probably faster. Sephora, I'm beyond disappointed. Customer service should be priority #1. read more

MAKE UP AND FRAGRANCE CITY!! I go to Sephora as my one stop shop for my makeup and other girlie needs. They carry the makeup and fragrances that I wear. I can come in here and pick up the items that I need, and also try on some make up to see what works well for me. I love that they have a section where you can take the items that you would like to use and sit down to try them. This is perfect for make up because you never know what works best until you try it on especially for me. The people who work here are better than other Sephora stores that I have been to, they always seem to find workers that are willing to help. I like that they staff according to the needs, so there is always someone walking around to see if you need help, and they are very knowledgeable about the products which is good because I don't want to hear about a product from someone who hasn't tried it. Sometimes the location can get a little crowded on the outside depending on if there is something going on in the area and people tend to just stand in front of the store, but It has never been overwhelmingly bad so that is a plus. When you buy perfume from hear, they also take you around and let you take samples of all the fragrances that you would like to try which is really cool, because if you are a person like me, it may smell good on paper, but on me it's not so flattering. read more

SEPHORA - The front of the store - Cosmetics & Beauty Supply Near Me - Hollywood, California

This is the worst Sephora for a hundred miles. Avoid like the plague. The staff could not care less that you're there. They act annoyed if you request assistance and if you go ask for someone to come check you out (after waiting almost 10 mins with no one at register,) they'll act like you're an inconvenience. read more

Why bother shopping at a store that can't keep track of its own inventory? My online order was cancelled minutes after I placed it because the item was actually out of stock. read more

Customer service here can be quite aggressive I know I might be looking at perfume but I don't need 4 assistants come over to me within minutes of the other when I'm happy just browsing on what's there! However one assistant left me to my own devices which as she's was using an eyeliner to draw on her hand and that intrigued me as she was telling me how it was a fine tip which at that point I wanted it as I've never had a smaller tip! Unfortunately after two girls when round the back the store was out of stock but only had the tester , but hey that didn't stop me from continuing with my shopping and buying perfume and a different eyeliner which was perfect as you do not need a sharpener and there's a little gadget on the lid which ensures the tip is always pointy! My other downfall was with all these assistants on the shop floor there was only one person on the till? And there was a queue! After waiting more than 5 mins I was ready to leave without my items but then someone opened a till and I was finally served and ready to go! Also they validate parking in the centre! read more

SEPHORA - Just a few goodies! - Cosmetics & Beauty Supply Near Me - Hollywood, California

Kid in a candy store. I'm like one of those kids that you see in Chuck E. Cheese who is so overwhelmed she doesn't know what to do when I get in a Sephora. I always spend way too much but I'm rarely disappointed. Love that they have so many great brands in one place. And it's pretty much my only stop when I'm looking for a new fragrance. They have it all. Their "frequent buyer club" needs to give you something more than samples though. What a waste. I can get samples anywhere. read more

I'm a fan of all Sephora's as far as I'm concerned. I love Sephora. I love coming into a store and knowing that maybe, just maybe, I'll find that one product that makes my Anne Frank eyes not so deep or my skin not so flawed... and Sephora has every single product imaginable. The customer service at this one though? Not that great. While the greeters are nice, the people who are actually there to help you couldn't be more help to me than a fucking empty box. I mean, really, it's sad that I know more about the products they carry then the employees do. I was looking specifically for a new brand of makeup they are carrying, It's called Lip Tar I believe and it comes in very highly pigmented colors and stays on your lips forever. Either the woman who helped me had no idea what I was talking about or she had no idea that Sephora is now carrying that line. Hey, but this store isn't all bad. It's gigantic, clean, there aren't a bunch of children running around, stealing make up and rolling all over the floor, this is a store with class. I like walking into this store and looking at the rows and rows of make up, the huge area for dermatology.... It's probably the only store that I'd take an out of towner to. read more

Read the letter that is attached. I sent this on September 5th to the CEO's via UPS signed receipt and not a peep. I'm a Rouge level customer for 20 years. This is how they treat their customers? read more

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Nicely sized store, well spread out and doesn't feel too overwhelming. I went on a Sunday afternoon, and while the street at Hollywood and Highland was very crowded, the mall was more managable and the stores had a steady amount of customer traffic without the feeling of being crazy busy. I was greeted at the door and was able to browse through the entire store peacefully, taking my time and trying things on. My only issue was that no employee ever approached me to ask if I needed help. I usually prefer to shop by myself, since I am pretty well acquainted with makeup from my 6 years in the industry --- but I found myself wanting a foundation sample this time, and was unable to get one because the few employees I saw seemed busy. Not a huge deal, but I was a bit surprised and thought it was worth noting. Nobody asked me at the register if I was helped, either. The girl who helped me at the check out did ask about my Beauty Insider status and gave me the opportunity to pick up my birthday gift and use my points. Very nice store, though. I would definitely go back. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Hollywood, California

Terrible experience with a supposed manager named Kathy today. Incredibly rude and refused to process a simple return. Felt like she was profiling me for whatever reason... Incredibly disappointing read more

Came in because MAC was out of the illuminating moisturizer I normally use. Kate literally searched the entire store for the best comparisons to my normal product, she came back for 4 & I loved the Sephora beauty amplifier the best. She then told me about the Anastasia lipgloss sell but the ones I wanted were sold out. Either way I appreciate Kate's help a lot. I left with 3 items when i only came in looking for 1. read more

Rochelle is one of the BEST here. I live locally and she truly gives you her undivided attention , actively listens and if she can't find what you're looking for she is more than enthusiastic to put you on to the next best option if you want a product right there and then. Thank you for the experience I had today. It was refreshing to not have an employee just look at me with glazed over eyes for once and point to a section. Thank you Rochelle I know with that attitude you will go far!! This is MY Sephora. read more

On one visit, I was looking for the Nars radiant tinted moisturizer in St. Moritz. To be fair, this is a popular item and shade, and it was not on the shelf. I looked in the drawer below since no associates were around, and while I was looking, an associate conveniently appears to tell me that I shouldn't be looking in the drawer. Basically, this Sephora location is hateful. It has the Surratt line, which is not carried in all the stores and it also has other brands which you cannot find in other Sephora locations. In another visit, I had a VIB welcome coupon for 20 percent off and I couldn't find it on my smartphone (probably because my cell phone reception was poor inside the store). The cashier wasn't helpful about this. He said that the coupon was expired and in no way still valid. I ended up walking out without my purchase-- I instead ordered same items on my smartphone using the Sephora app and used the coupon code that I eventually had found. WTF? While I would like to give more stars to this location, Sephora does not have consistent customer service. I would rather shop at cosmetics departments at Barney's, Nordstrom, or Bloomingdale's. Too bad because the Beauty Insider program is really great, and sometimes I meet really personable and polite beauty advisors. But all too often my experience has been mixed and I wonder how inclusive a company Sephora is. Perhaps the employees are overworked, underpaid and not treated well, and it shows. read more

I recently went with my mom to this Sephora and right away was greeted by Esteban who was super friendly and welcoming. Maria helped us find our shade for the Onesize Turn up the base foundation and helped my mom choose out some great lashes that complimented her eyes. She was super sweet and patient with us. read more

Came in after just leaving Ulta where they assured me they had no waterproof products Came into Sephora to find Tavia who helped guide me through the products and steps to take. Very knowledgable, kind, resourceful, and gave exact information I was looking for No longer an Ulta customer I'm all for Sephora now after this informative and simple visit Thanks! read more

WOW, I am disappointed. This used to be my go to Sephora but after encountering with 2 rude customer service reps, I will not be back. I will go shop at the one in Beverly Center. The cashier was the rudest person I have ever met. It is so unfortunate that customer service ruins the whole experience. It really is a bad rep for the entire company. read more

Came in to stock up on my make up. Unfortunately, they did not carry my color, but Lauren was happy to show me a different color that would work best for my skin tone. After Lauren helped me, she then helped my friend gather her products together. Lauren was very helpful and asked to validate our ticket, if we hadn't already. That was an awesome gesture and I was more than happy to hand her my ticket. This store location is fairly big. It's located on the second floor and accessible from the street. read more

I went to Sephora with my roommate. The consultant answered all my roommate questions and she even got some free birthday gifts and extra samples. It was nice. read more

Super big Sephora! It was pretty huge when I walked in and I was so surprised. It isn't nearly as jam packed as other ones I've been to like the one at Downtown Disney or the South Coast Plaza one before they moved downstairs. Otherwise, it's just a pretty standard Sephora, nothing else particularly special. I knocked off a star because I felt that the customer service wasn't at the level it should've been at. The woman who rung me up didn't offer parking validation and tried handing me my palette without a bag. I had to tell her I wanted one to which she quickly shoved it in and passed it off to me. I met up with my friend who was being rung up by someone else on the other side and that woman offered her validation, neatly packed her items in a bag and even put the tissue paper in it, and was super friendly even when I stepped up. So I only knocked off a star because it just seems like that one woman who was rushing through me while the other staff were nice. Maybe it's because I didn't buy as many things as my friend did (I bought one Marc Jacobs palette and she had bought the same palette and also two other items), so if that's the case, that's even shittier that you don't get the same treatment as others because you didn't spend as much money. read more

Love the sephora at this location! I always come here to get my makeup done for events and the make up artists always make it extra special! They really listen to what I want and make sure everything is perfect! All the staff is very kind and always help when I need specific products! read more

this sephora is my go to sephora ( since i live minutes away from this location) but every time i walk in (which is a lot because i am a makeup addict ) i have someone following me around and almost watching my every move and i can't help to thinks it's because im a person of color, it is so disrespectful. Most employees are rude and don't care to satisfy your needs. There's been instances where i go in with a friend and i see the employees gossiping and following my friend and i. read more

This Sephora location is HUGE! In fact, I believe its the biggest retail store in the West Coast! I love that the gondolas are spread out. If you've ever been to any sale events the open space is something you'd appreciate (Soutch Coast Sephora is pretty cramped). There are tons of vanity stations and the very back of the store also has a dedicated area for their Beauty Classes. The associates here are super friendly, including the security guard at the front. Location is great especially if you find yourself in Hollywood and are in need of products or simply need to touch up your make up or spritz on some perfume. Its Sephora, whats not to love?! read more

I took my daughter to this Sephora today and the girl that helped us was not nice, did not help my daughter to match her tone of skin and she did not help her to find the items to take of the product from her face. All she did just agree to what we were saying even though I told her that she has never worn make up before. Rude and don't are about her job read more

Here for the weekend and felt like being extra pretty so I booked my appointment online. Arrived on time and Denise was my MUA. She didn't cleanse my face first nor did she check my skin type before applying make up. She did a good job on my make up but my lashes could be better. Maybe she had a hard time applying them since my own are very curly. It looks as though they are actually on my eyelid on the corners of my eyes. I will be back tomorrow and I hope to receive someone totally different. Denise was very nice & pleasant though. read more

SEPHORA - Beat by Denise - Cosmetics & Beauty Supply Near Me - Hollywood, California

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Beware!!! I got my makeup done here and 2 days later I had pink eye in BOTH EYES!!!!! So unsanitary! I've had my makeup done multiple times before at other locations and have never had this problem. I would stay very far away from this location! read more

I came into the Hollywood & Highland location and Kate was so helpful!!! I was looking for a moisturizer and had no clue what to get or where to start and she recommended a Kiehls moisturizer and gave me some knowledge about using serums with my moisturizer. Thanks girl! read more

I come here at least once a week . It's my favorite location it's not too crazy busy which is nice for asking questions. Everyone here is friendly . Ticky is the BEST! She always ask if I would like to try anything and gives the best skin advice . On top of that she's also the sweetest! Def one of your top employees. She's what keeps me coming to this location over the grove which is closer for me . read more

I placed my first order with Sephora during Covid-19 and the process and availability of products was good. I paid for expedited delivery - not realizing they use UPS (which you never get anything on time). After 2 additional days no package with UPS stating that it was out for delivery 2 days in a row and then the status went back to in transit. When I contacted Sephora they were less then helpful. the only comments I received were "we are sorry" If I had known ahead of time they used UPS I would not have placed the order at all. The person at Sephora did not even bother to contact UPS - which may have helped again the only comment from them was "I apologize." This is unacceptable no matter how good the products they carry are if they use such and awful carrier for deliveries it makes NO DIfference. read more

Great customer with Andrea & Wilfredo! www.pamelahill.net

Sephora used to be my one of my go to make up stores. This location is not it. Stopped by back in early March to pick up some products I needed. I was greeted at the door and went about my way. I was browsing around and realized not a single associate has asked me if I needed assistance. It wasn't too busy but the thought of at least asking me would be appreciated. I found the product I was looking for but didn't see my shade and asked one of the workers to see if they have my shade in the drawer. She lazily looked and said "no we don't have it". Then I asked her about another product and told me to go on the app and color match myself. So I decided to walk up to someone and ask if someone on their team can help me get color matched, she said yes but be patient we're a little short staffed and someone can assist you. I waited almost 30 minutes to help only to find out I was skipped. It was so frustrating that I had already spent an hour in the store. I decided to just get the things I needed and checked out. I don't think I'll be shopping at this location again. read more

There you can find some good cosmetics but half of personnel are unprofessional and rude. And having Kat von D's cosmetics is just a shame for the store because she has lots of tattoos and that is a promotion of skin harm. Making a tattoo is a harm to skin, so Kat's production should not be in big stores to help to stop tattoo propaganda for children and young adults! People should care about skin, not follow those who teach how to harm skin. This store is in Hollywood, a world famous place and its visitors should be able to buy good quality cosmetics, not cheap and harmful things!!! read more

Yup still bad customer service, don't expect a smile or a thank you for shopping at this location