I had to stop in quickly to pick up some foundation for on-camera use the other day and was truly beyond impressed with my experience and specifically with Jessica who helped me. Even during covid when a lot of business have to cut back on the customer experience reducing the quality, I felt safe and at ease with the Covid precautions and so pleased with my experience with Jessica. I kind of knew what I wanted- to support a black owned beauty business while also finding a foundation that matched my skin, and didn't look like I was obviously wearing makeup. With EASE, Jessica provided that to me. I was leaning towards Fenty and she helped me color match and she got it right the first time on my non-caucasian skin. The Fenty Pro Filt'r Hydrating Longwear Foundation looked natural and blended in like my skin-but better. Jessica was able to find my shade on the first try and by eye, she placed the foundation on a cleaned and sanitized pallet and I was given hand sanitizer and then was able to spot-test the foundation on my skin. She guided me through what was best for the use I intended- on camera natural makeup, and she made me feel at ease. Since then, I have shot on camera with the foundation and it was exactly what I wanted and needed. I'll be going back and checking to see if Jessica is around because my experience was a joy next time I need something. read more

My girlfriend love this place. A few weeks ago I wanted to surprise her on her birthday and purchase here something here without her knowing. Instead, I took her out here to pic out and buy whatever she wanted. They have some of the best skincare for women. All the perfume you want for good prices. Staff are cool here. So it was a pleasure to have her man shop with her. read more

stopped by the store this Saturday. The shelves at the perfume section were dusty, and the perfume bottles were so dirty that I didn't even want to touch them. It was a very disappointing experience. I used to love stopping by Sephora just to browse and enjoy being there. It's really sad to see the store deteriorating. read more

I had the most incredible experience in the Hollywood Ovation store two weeks ago. I was running late for my focus feature appointment and had ordered some lashes online. I called ahead to let them know I was running late and the associate on the phone let my stylist know and when I arrived the team had pulled my online order for me. My stylist Ruby was incredible. I had a magical evening planned at the Magic Castle and booked a focus feature on my eyes (I am 45 and hopelessly out of style for a dramatic eye). I AM NOT JOKING WHEN I SAY THAT I HAVE NEVER FELT SO BEAUTIFUL IN MY LIFE - NOT EVEN AT MY WEDDING. Sadly, there are no photos allowed inside the Magic Castle so I have limited photos of how I looked but it was an incredible evening and I felt amazing. THANK YOU RUBY!!! read more

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Rochelle is the best for your skin needs! Facials, skincare recommendations !! She's your girl. Ruby is the best for makeup!! She always knows exactly what to do without needing much direction. Everyone here is always friendly to me as this is my neighborhood Sephora but these 2 are definitely gems!! This picture is from my birthday makeup by Rochelle. It stayed the entire day and night!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Hollywood, California

This has to be the dirtiest Sephora I have ever seen. I went in the morning, so you'd assume the store hadn't seen that much traffic. The dust in fragrance section was thick and almost sticky. The makeup section were just as bad and you could tell nothing had been cleaned. Be warned if you're getting services as this likely reflect the standards of cleanliness throughout. read more

Off the bat, walking in everyone was very welcoming!!!! I would love to specifically give a huge shout out and thank you to Durinda (very sorry if I miss spelled your name). She was such a helpful, patient, and best of all very very understanding person. She listened to exactly what I was looking for and helped me find the right products!!! Not only did she show me what I was looking for, but also showed me other brands that were similar. Which kept my options open to trying new things!!! read more

I was just in this store just recently and had the best experience. Everyone that helped me was knowledgeable and quite engaging. Renee helped me with a color match and really knew what she was doing. She had to step off the floor so she put me with an employee, Doretta. I know I am butchering up her name, but if she sees this, she knows who she is. When she said she left me in good hands, she meant it. She was so friendly and really listened to what my needs were. In the end I went in for a concealer but left with a great cleanser - Farmacy, lipstick - Nars, and contour. I will go back again just for the staff. read more

WOW. Service to clientele has been left by the wayside, practically non-existent. Walking in five people standing at the entrance/host table and not a single welcome or may I help you. After searching finally asked an employee, and she showed us where the items were located, but proceeded to leave, everyone has the "Im too busy acting busy or talking to other staff" to care about actually providing customer care. If only I could give 0 or 1/2 star read more

Went this morning and was waiting in line to be checked out no one was there and then the lady finally came and said "are you in line ?" With such an attitude I said yes I am she checked me out with an attitude and pushed the receipt to me didn't even hand it to me or put it in the bag My friend then was next and wanted to pay one thing and order more stuff they had sold out of and she's said "ugh well for that now we have to go to the front" my friend said you know what never mind the lady didn't want to do her job !!! It was like 11 am read more

Dorinda is the absolute best. I'm traveling and left all my makeup and moisturizer and skin care items. Thanks to her, I'm able to be beautiful today for brunch! Customer service impeccable. She has an amazing personality. Thank you Dorinda!!! read more

I just came in here two days ago to get my birthday present which was the Mario lip liner combo (the mini version) while I was out celebrating my birthday last night I accidentally left the lip liner at the restaurant, I came in today thinking I could show them my lipstick and just get the liner replaced since it's a free gift. Cena was the one "helping me" as she was at the front entrance. She basically laughed in my face and was incredibly rude to me! Then she proceeded to tell me that she could show me where the full size one was if I wanted to buy the full version and I was like the whole point was that it was a mini version of that lip liner. Regardless, if they have a rule, were only one person can get one gift, I just had received it and wanted to replace it. If it were me, I would have asked my boss to make an exception or see how else to help. Instead of laughing in my face and then gossiping with coworkers about it. Beyond rude. This is why I love my Ulta girls because they're never rude or racist. Sephora literally follows you around non stop, especially this one. Cena shouldn't be the first person to greet people, because of her attitude I won't be returning to shop with you. read more

I just had one of my best experiences shopping at Sephora! A woman named Shahla helped me find the perfect skin care line for my skin. I purchased the face wash and she gave me a few samples of their other products to try. I will definitely be back to buy the other products and she will be my new go-to person for all my skincare questions. She was super helpful and kind! read more

SEPHORA - Face wash - Cosmetics & Beauty Supply Near Me - Hollywood, California

Talk about disappointment...I hardly ever go shopping in person anymore and what I saw at this store today is part of why I stay home. I was totally looking forward to having a little shopping spree here today- had some extra money on my Venmo card and even went online to see if the items that I was interested in were in stock. Sadly, my little spree was not gonna happen. :( One of the items I was interested in purchasing was a collection of miniature perfumes. When I walked over to the fragrance area, not only were the shelves mostly empty, they were also covered with dust and actually quite dirty. There were two mini perfume collections on the shelf, but they looked rather shopworn and unappealing. I think I will purchase this online instead. As I looked around the store, I saw that the whole place was in need of a serious cleaning and new coat of paint. The floors, shelves and fixtures were all dusty and surfaces that weren't dusty, were dirty or covered with fingerprints. The whole thing made me feel very uncomfortable. I would not want to get a beauty service in an environment with such questionable cleanliness standards and left without buying anything. I didn't have any interactions with employees during this visit. In the past when I have been at this store, I've always had more positive experiences, but I think I will either stick to shopping online or visiting the store in Glendale for future Sephora purchases. read more

I came here to get a beauty session done before a concert. Booked a 60 min full face and left so embarrassed and immediately wanted to take it off.Leaving this location so many people were staring at me,maybe because my foundation didn't match and my concealer wasn't blended !! I paid $100, that comes with no false lashes, no bottom eyeliner, no highlight, no blush. Also, the makeup they use on your face is the dirty Testers ! I'm very disappointed I splurged on THIS. I will be sticking to a Bare face with lashes from now on. The girl that did the makeup was Maria btw.. read more

Person working the checkout counter was delightful and super helpful. The woman who came over to help me pick out a lipstick was a little dismissive and seemed like she had much better things to do. I don't know if it was because I was only buying a lipstick that she was disinterested, but this was a far cry from the last time I visited the store. Bought something but I'm not feeling particularly good about my purchase. Would probably not return to that store again. read more

I shop at this particular location because it is convenient to get to from my place a few blocks away. Every time I shop at this location there is 1 employee and or contractors who somehow manage to insult myself and or ruin my mood due to their incompetence and or they lack the ability to make proper judgement calls. Today fortunately, my credit card company declined the transaction as I was about to pay and head home however this is when I was falsely accused of shoplifting an item that was ironically inside the bag and accounted for on the receipt. I was about to drop roughly $600.00 in this transaction alone but the god's shined on me as I would not spend a dime at this location ever again! To the idiots of the world heed this reminder you can apologize if you make a mistake but do not take a cavalier attitude and gas light someone because you fucked up.......fortunately as I just tapped my phone against the NFC receiver to pay for this transaction a lowly asshole lost my business and insulted me with her terrible judgement and false accusations based upon nothing but her bias and stereotyping. read more

I really love this location. The store itself is spacious and has a nice layout. Lots of natural light near the windows. The staff here are some of the nicest Sephora employees I've come across. They always seem to be in a good mood and have no problem helping. This location can get a bit busy so be aware if you are in a rush they might not be available to color match you right away. I had particularly excellent service from Giselle yesterday, took the time to help me find the right color and actually swatch me. The checkout experience was great too, they seem to stay on top of checking people out cause I've never seen too long of a line here. read more

After work on Christmas Eve 12/24/2023 at 6 pm I came to the Sephora store at Hollywood to buy my wife a Christmas gift, standing at the Dior perfume stand I asked the staff for help, the manager her name is JEN #117101(employee) was very rude, pushed me away, She said that she didn't want to sell me anything, it was time for me to leave, because they were closing in 4 minutes, although there was a long line at the checkout instead of selling. perfume for me, she called security and so I was forced to wait in the store and waste time when the guests in my house were going to celebrate such a wonderful holiday, I had to call the LAPD and get a police report to go to court regarding this dispute with the store manager, after 2 hour and a half in the store, I still couldn't buy a gift and I left very upset with no presents for my lovely wife! read more

This place is amazing. Rochelle is fucking awesome. She was able to match my best friend with a foundation so quickly and her make up is beautiful. I can't wait to come back. read more

I had a celebrity meet and greet later in the day and my skin was peeling and flaking. Luckily, I came into Sephora that morning and I had the most incredible makeup artist completely transform my skin and makeup! I'm so grateful that she saved me that day! She also recommended awesome skincare and makeup products, in addition to application techniques. The makeup application was so airbrushed perfect that I got compliments on my skin later that day. My favorite Sephora. Talented make-up artists, stellar customer service, and a beautiful store with a large selection. read more

This is probably one of the biggest Sephoras Ive ever been to. It's located on the second floor of the Hollywood & Highland mall. When we got in, a few employees were ready to help my friend and I. We just wanted to browse around. We didnt feel any rush or pressure from any of the staff (unlike other locations I've been to). When we asked for help, all of the people that helped us were very polite and actually helpful. When we asked for some samples, they were quick to help us and made sure we knew how to use the products correctly. One of the my favorite things about Sephora is the ability to get samples. A lot of the products they sell are pricey, so it's nice to know you can test something out before you actually purchase it. I love love love makeup and beauty products. This Sephora location is definitely one of my favorites. We took the metro here because it's easily accessible on the ground level. It's very convenient so we didnt have to stress over parking. read more

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WORST CUSTOMER SERVICE EVER. Went in for 1 thing only. No one was willing to help me. The cashier didn't even make eye contact with me? Not even a hello. Or ask me about my points. read more

SEPHORA - Hollywood & highland location - Cosmetics & Beauty Supply Near Me - Hollywood, California

Sam was so helpful! Did my shopping for me, talked with me about the benefits of being a beauty insider, and got me in and out as quickly as I needed! read more

employee followed me and my friend around the whole store while we shopped. so awkward and made our shopping experience extremely uncomfortable. we felt targeted and couldn't walk around without this employee staring and watching us intensely. at checkout another employee was rolling her eyes and ignoring questions we were asking. never going back to shop here again, these employees should be embarrassed by their behavior. read more

This Sephora is so big compared to the malls but the location is hidden and is in the middle of Hollywood stars where tourists mostly go. This Sephora does validate parking but not sure how long. I came to get my free birthday gift, choice of blush and lip gloss from Tarte, so cute!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Hollywood, California

I used to go here all the time and got to know a lot of the staff. Haven't been in during the deadly pandemic but decided to drop in today to buy a few things. First person greeting us at the door asked if we needed help. We said no thank you, we're okay. 10 seconds later next staff member approaches and asks what exactly we're buying today...we say "a few different things, we don't need any help but thank you". Not 15 seconds later another person comes up and says "And what are we shopping for today". Talk about overbearing sales staff! We finally picked out a few items in the empty and soulless store. The person checking us out seemed very irritated that we didn't want to take out a store credit card. Overall a really weird pushy vibe. Looked like all new staff since the last time I went there. Will order online in future. Avoid ! read more

They're horrible I have over 56,000 rouge points and they use OnTrac that never delivers on time and leaves packages in the lobby to be stolen I've had two packages stolen which were delivered by OnTrac and they tell me that they will not honor any refunds I'm the future This time I paid for USPS and they sent it via OnTrac!! Time to switch to Ulta! read more

Rochelle, Rochelle, Rochelle... My g-d, did she hook up this tomboy with a rash course in lip wear (is hat what it's called? Who cares - that's not what this is about.) Not only was Rochelle kind, warm & outright hilarious, the woman is an ENCYCLOPEDIA of beauty/artistry/cleansing knowledge. The store itself is a riot, to be fair. Literally. It's in the middle of crazytown & I'm certain a bunch of beat looking Minnies & Wonder Womem roan in there from the boulevard Somehow, magically, Rochelle was there the day I braved the Hollywood Sephora...she PERSONALLY made sure I was Red Carpet ready for work yesterday!!! to the real Oscars MVP: ROCHELLE!!! read more

SEPHORA - HOLY COW - a hand selected color just for me?!?! #andthewinneris - Cosmetics & Beauty Supply Near Me - Hollywood, California

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Worst customer service ever! Not a single person helped and the cashier was so grumpy and she rushed me to even make a skincare decision instead asking someone to assist me. NEVER COMING BACK HERE. read more

I hate the parking in Hollywood. I don't like ordering makeup online so I come in because urban decay changed their numbers on the naked foundation and needed a match. Usually I get matched very incorrectly at Sephora but I had an employee named Sam help me and I was a happy customer. If you need help , ask Sam!!!! read more

First of all, on June 4th 2019, Although I was late by 30 minutes for my full face makeover session, but after making a request my makeup artist Miguel and manager randy accommodated me for full 60 minutes of session. Even though they didn't had to which was completely exceptional and make me feel that they cared about my request and provided me with a high class service. Miguel transformed my face into a beautiful dramatic look with his magical knowledge and turned my overall experience to an extraordinary event. Miguel has introduced me to several new makeups such as Anastasia brow gel, Patric TA highlighting mist & many others. He took care of me and my makeup needs beyond the way I was expecting it. I learned while he used each product on my face. He chat with while focusing doing my makeup which didn't make me feel bored at all. Randy was an amazing manager that I've met. Other associates chat and complemented me about my makeover and how beautiful I was looking. All the associates including the cashier was really welcoming. Miguel took pictures of me after makeover. Randy took pictures of me with Miguel together which was really nice of her for doing that. Overall my experience was above and beyond to this Store. I really enjoyed and felt that I was given priority and valued in a busy store like this. I highly recommend friends and family to check this store out. I fall in love with Miguel's exceptional service and I'll definitely come back just to have makeover done by Miguel. Wow This is what I call an outstanding, out of the world and high class service. Miguel, Thank you so much for providing incredible service and making my experience memorable. read more

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I woke up on a Sunday morning needing my makeup done so I called this Sephora store and had an appointment within the next hour. I was totally surprised because I am sure this is a really popular store because it is at the Hollywood and Highland complex. If you are planning to get your makeup done you will need to spend at least $50 in the store on whatever you like--it does not have to be the products you intend to use for your makeover. I was looking for a moisturizer for my face so I was introduced to Sasha who was a skincare superstar. She was extremely knowledgeable about all the different skincare products and knew exactly what to recommend based on my skin type. It was like have a human Siri in store. Awesome!!!!! When it was time for me to get my makeup done I walked over to the beauty studio and we got started right away. My makeup artist, whose name I forgot, was such a sweetheart and really took her time making sure my makeup was perfect. I was told that it would take 45 minutes but it really took about 1hr and 15minutes so definitely plan accordingly. Overall I was completely pleased with my experience and def recommend this store for all your beauty needs. Everyone was upbeat and professional, while the store is hugeeee and clean! Don't forget to get your parking validated :) read more

SEPHORA - Makeup done 8/16 - Cosmetics & Beauty Supply Near Me - Hollywood, California

I attended a formal event yesterday and was lucky enough to have Denise do my makeup! She is SO incredibly talented. I couldn't have been happier with my look and with all of her recommendations. Besides the stellar service, this is always one of the nicer experiences in terms of customer service. It's also a really large location, which makes it seem less cluttered and makes for a better shopping experience. Thank you SO much for a great experience. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Hollywood, California

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Came here last night with my boyfriend to get my free birthday body wash. I love the fact that you get this small little gift (that smells like CAKE!) for your birthday (the week before, or after, for free). It's a cute little gift and they have something for men too, just sign up to be a beauty insider. I asked the lady if I had to buy anything and I didn't - just give them my email - which my boyfriend said sounds like "a stripper name". Anyways, he was amazed by the size of this place and spent some time playing the the colognes. I pointed out the exact aisles where my favorite red lipsticks are, and can only wonder if he got the hint. Staff is friendly. The greeter is always at the door to welcome you in. I'm one of those people that prefers to shop alone and then if I need help I will go ask for it. I think the staff has seen me in there enough times to realize this from me, but they will still always greet me. I love playing with all the samples and love the nail polishes. Oh, and did I mention its my birthday weekend?! Yeah, those nail polishes are sweet. read more

I frequent this location quite often simply because of the proximity to my home. The store is quite nice, very clean. I am a little disappointed that they do not carry some of my favorite brands such as shiseido and La Mer, but their selection is pretty good. I've had mixed feelings with the staff over the years, but it seems as though they have replaced the rude ones I had the pleasure of meeting. I will say that their customer service has improved, they even gave me a replacement eyeliner the other week when I discovered the one I bought had no actual liner inside! A tip...the parking garage is plentiful but you only get 7 minutes of free parking with validation! You will pay around $2.00 which will buy you a least an hour..not bad for Hollywood parking! read more

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Worse customer service and unfriendly cashier I stand for like 10minutes and I saw the customer service just passed and no one ask do I need assist and there's one she just assisting me with unhappy face I'll update my review for next time if I visit again read more

This location of Sephora is okay, If you're looking for certain products they might have them. The few times I've went into this store they don't seem to have what i'm looking for. The staff are typically helpful. read more

Let's just say I normally don't review stores, seems like a weird thing to give my 2cents on... but last night Sephora blew me away. I had the best Friday night ever, shopping. Kate (one of the managers) gave me an amazing facial, and talked honestly about products she felt would help my skin. Being a total product junkie, she really knew her stuff and Im so excited to try out some of the samples she generously made me...I tried the sleeping mask she had me purchase last night and I woke up with even better skin compounded with the facial. Honestly if Kate's there, it's worth the mess that is going to H&H and dealing with the tourists. read more

This is the 1st ever Sephora that had someone watch me buy products. You know that feeling you get when someone is staring at you, well that happened. I was getting more eyeliner since I didn't have time to grab some before I left for vacation. I'm in looking for my go-to product of choice but since this store layout is a little different it's taking me longer than usual to find what I'm looking for. Found it! I asked my male gay companion to hold it for me since I forgot to grab a basket on my way in. I was now looking at lip gloss since I wanted a new bottle. So I was using the samples on my hand to find a suitable color. Then I felt it... I felt someone staring. I glanced up after looking at the 4th shade of pink (ladies understand how difficult it is to get the right color for your skin) and I saw a male worker in the fragrance section. So since I caught him staring I decided to be petty and ask for some assistance. He walked over and said he would get someone since he works in fragrance. Good. Do something other than stare at me while I shop. By that time I was irritated and annoyed so I grabbed the products I want and head to the cashier. Give then my Sephora account info, paid then left. I've never felt less of a human while shopping ever. I won't be BLACK here. I want to go back and stare at them working to make sure they're working just so they know how that shit feels. Oh racists pricks. The 1 star is dedicated to the lady providing making up on my girls face. She was cool, nice and regular. The rest of the employees should be like her, management included! read more