Swan had very poor communication skills. I drove 4 hours to get my eyebrows done, for him to just…read moreturn me away for arriving 10 minutes late due to MULTIPLE accidents happening on the freeway. He blamed me for not "planning". My initial confirmed appointment time was at 5PM. I live 100 miles away and Google estimated it taking 2.5 hours. I was able to leave work early for the day of my appointment, so the day before, I asked if I could move my time to 4PM so we could finish earlier. He said yes. The day of my appointment I left my house at 1PM. I texted him at 1:30PM after I got onto the freeway and Google updated my time of arrival to 4:54PM (basically 5PM) due to gridlock traffic, he gave no response. After 4 hours of battling traffic, I was stuck behind more slow traffic on the two lane highway that leads to his location in Hemet, the new ETA was 10 minutes after my appointment time. I texted him at 4:50PM letting him know that I would get there in 20 minutes (5:10PM). He suddenly bombarded me texts saying that I should've rescheduled if I knew that I couldn't make it, and that he had been waiting since 3:30PM. I was in traffic when he texted this, so I called him immediately because I'm like 10 minutes away at this point and just drove 4 hours. He ignored all 4 of my calls. I finally get there at 5:09PM and call again, he finally picks up. He meets me outside and leads me to his salon. He starts berating me and saying that he cant do my eyebrows, I should have planned better and other clients come from LA and are on time. I explained that there were multiple accidents and Google changed the time of arrival while I was already driving. I told him that my original appointment was at 5PM anyway, I only changed to 4PM because I was able to get off work early. HOw can I plan for multiple accidents after leaving 3 hours early already for the (4pm appt), without the accidents I would have been there at 3:30PM. So he calms down after I explain all of this, and he acts like he will do my eyebrows. He keeps throwing sassy comments like, "oh I see you had time for makeup". Even though I put on makeup at 6AM for work... Then, after I explain what I want for my eyebrows he says, "Oh, I'm not sure if this will work for you, a pencil will give you the bold look that you like, the tattoo will fade away" Basically making it seem like his services are a waste of time and money ($800). Even though I sent him photos of my bare eyebrows and what I liked a month before and he said that he could achieve that permanently with only a color enhancement in a few years. Then he draws on a template eyebrow and I said that I liked it and lets do it, and he says, " you can draw on your own eyebrow and I can just tattoo it on, I've never drawn an eyebrow like that in my life"... It was a basic eyebrow. Then he says, yeah unfortunately I wont be able to accommodate you today, you can reschedule. Why would I reschedule and risk this happening again, its not like I can predict accidents. And that was that, Wasted half of my day driving for nothing.

I don't know why my previous review isn't here but DONT GO HERE!!! First visit is all good and…read moreamazing. But once you go for touch up Swan basically just filled my whole brows in. Smh and then when asked to come in he doesn't have anything available which is not true cause I had someone pretend to make an appt. Pls do your research and read all the reviews. I've got messages about even worse experiences than me. One about how he shouted at her to get out! Because he didn't like that she wasn't happy with his colors he had

Ben gave me an amazing massage, one of the best ever I've had. Makenzie at the front desk has a…read moregreat demeanor and very helpful.

Went with a group of 4 people to celebrate our friend delivering her baby soon and the staff was so…read moreaccommodating to her needs!! She felt so relaxed as did the rest of us! We got a head spa massage and all of us felt so at ease! They provided us a separate room where we spent time catching up and decorating shirts for our baby nephew. It was so special and they helped make it so!

Went in for my daughter's appointment within the last hour of the day. Staff seemed in a hurry to…read morehave us seen and get us out the door before they left at 5pm. Doctor was nice and comforting, but the staff seemed unpleasant and just ready to go home.

only way to pay a bill is to send your credit info or check through the mail. I called to pay…read moreinstead. They will not send me a receipt. They want me to come down to get one. if that was convenient I would've gone down to pay!!!! So ridiculous and inconsiderate.

Linda does a great massage, clean. I highly recommend her…read more Wayne Odle

Very professional massage ! Linda is an expert. Left feeling Decompressed and relaxed !read more

Clean, up-to-date facility with skin care as well as several tanning options. The entire iTan…read morefranchise is pricey, but worth it. They offer several packages so you can find one to fit your budget. I've rarely had a wait, they are efficient at moving people in and out. Probably the best thing about the Hemet location is the manager and staff. The staff member who helped me when I first went in was patient and informative and several others I interacted with were professional and friendly. The manager put some time in to help me solve a problem and she was very gracious about it. I recommend this location 100%!

Thank you , Sierra for totally changing my experience I had with auto pay charging my account when…read moreit should have been cancelled . She reached out to me immediately after I had an issue and fixed it. You can tell she really cares for customers and the experience they have at this establishment. Thank you so much

Folks, there is nothing better than being a new student's first cut. While you might be a little…read morenervous, there is a professional instructor there to assist. The student's excitement makes it all worth while. Their first cut is very special.

I love goin here for haircut they do a great job and your helping them learn new techniques and…read moreskills the price is great and u get good results

Just had the best facial ever. Loved the attention and care Linda spent. I have known her for many…read moreyears. I return often. Beautiful salon. Love you Linda. See you in two weeks.

Been coming to Linda for over 20 years! She's the best. Her place is clean, comfortable and…read morerelaxing. Wouldn't go any where else!