I rarely shop at Sephora, but occasionally, while in JCP, I'll pop in to take a look around. Last weekend, I went in to see if they had a thick eye pencil in a specific color. They didn't. While browsing the store, I looked at some Olaplex No. 8, due to hair issues. I ended up getting a small bottle. When I used it, it made my normally straight hair extremely frizzy.
I took it back to the store the next weekend (yesterday), but I didn't have the receipt. Since I'm part of their club, I figured they could look the transaction up and would do a store credit, at least. I asked the gal at the register and she rudely said no. If they don't do store credit, that's fine, but there's no need to be hostile about it. Total retail turn off.
It's extremely rare for a chain store to not give store credit when returning a product without a receipt. So today I looked up Sephora's return policy. The site directed me to JCP's policy, since that's where it's located. JCP _does_ give store credit when there's no receipt. Heck, according to Sephora's own website, they'll even do store credit if you no longer have the receipt. What gives, GV Sephora? read more