I usually love this store. The location is great, and the staff are usually very friendly and helpful. However, today I had such a damaging experience there that I will never return to this location again.
I bought something as part of a Christmas gift there, and changed my mind the following day. I returned it, but instead of having the money put back on my visa card, I was charged twice for the item that I no longer had. I went back to rectify this error (in good spirits) today, and was not met with much friendly service. I did not have the receipt for the first purchase, as there was only the one item on it, and so it was thrown out by the staff who double charged me when I returned the item. I ended up having to speak to a supervisor, which was understandable, but the supervisor was very unfriendly and difficult. I explained what had happened, and was told that if I could come back with a copy of my Visa bill they MAY be able to do something. I got out my phone and showed them on my bank app, but it did not help much after all, leading me to believe they were telling me something to get rid of me. I advised that if it was so difficult to help me with the issue, I would happily live with paying for an item twice that I had in fact returned, but that in that case they would lose a customer, as I would go elsewhere for my beauty needs henceforth, even if it meant paying more. I would always rather go somewhere with good service than subject myself to how I was treated today. At this point, the supervisor walked away with attitude, and returned saying that she would do the return. She proceeded to only return ONE of the purchases, when there were two that had been charged to my card - the original, and the one made in error. I was forced to point this out, at which point she got even more aggressive in her attitude, but did make both refunds. The total of both items was $17.86 - an amount I hardly think is worth creating such a hostile environment and losing a customer over. I have purchased many items from that location, but will never be returning there again after the service I received today. Had I been treated with more respect and civility today, I would likely not feel this way, but as it stands, I feel that this location has been tarnished for me by my experience. read more