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Calgary, AB

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Sally Beauty

2.8 (5 reviews)
Closed • 11:00 am - 6:00 pm
Updated 1 week ago

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SEPHORA

SEPHORA

3.0(27 reviews)
8.4 km•Varsity
•$$$

Some good experiences some bad. This store has great products for every budget, you can always find…read moresomething for you. Recently I went in looking for a specific product, my shade was empty on the shelf so I asked an associate to check the back, I waited about 15 minutes and no one came back so I then had to ask someone else. About 10 mins later they told me they didn't have it. Having to ask 2 people and wait that long isn't ideal, the store wasn't busy at the time so I was quite disappointed in the service. After not having the color they didn't offer to check other store or order it for me, this would have been nice to see. interaction between customer and associates is key in retail. Something to improve on in this store. I usually have no problems here with my Sephora rewards. Checking out I provided my phone number and email, after not being able to locate my account they searched my name and said they still couldn't find it, so I said it was fine and we moved on with the purchase. When I got home I logged into my Sephora account using the email I provided, so I'm not sure why they couldn't pull it up in store. Overall this was just one poor experience with the store, I usually know what I'm looking for and can find it easy in the store so I don't need assistance, it's a well organized store and pretty clean. Only issues I have are service, no one wants to stand in a aisle looking hopeless having multiple workers walk past and not offer assistance. This store is great but can use some work. Keep it up

I am an ex employee of Sephora I am Never shopping with the company ever again I'll take my beauty…read morestatus/money elsewhere. They bully customers fabricate stories to their corporate and then a final cherry on top they ban you if you put up a fuss like I did I did absolutely nothing wrong outrageous customer service towards people of different ethnicities or people who identify as LGBTQ+ even though the company prides themselves that all beauty is celebrated clearly not I inquired about an item that they didn't have in stock clearly the sales associate was intimidated by my superior knowledge of beauty cause she didn't have much of a beauty background, now I'm banned for life across Canada I love how they think they won up me for not having to apologize for simple fact that I was right and they were wrong of lack of communication on their part yeah?! sure Sephora go ahead you think that lol and then hilariously one of the store managers that was involved in this matter came to the store that I work at asking for ice cream acting like a psychopath that nothing had happened my boss and staff couldn't stop laughing after she left the store stuffing her face leaving my colleagues and I speechless wow just WTF!!!!

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Sally Beauty - cosmetics - Updated October 2026

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