I absolutely love going to the Sephora at the Chicago Premium Outlets! Everyone is always so friendly and helpful. My favorite Sephora employee, Sassy, is truly the best -- she's transformed my skincare and makeup routine and has helped boost my self-confidence so much. She's always kind, patient, and knowledgeable, and I always look forward to shopping with her!
Unfortunately, today I had a disappointing experience with the store manager, Katie. I stopped in to pick up my favorite Dior lip product and was waiting for Sassy to finish helping another customer. When she came over to assist me, the manager interrupted before I could even explain what I needed and made me feel as though I wasn't a regular customer. It was disheartening to see a manager treat both a loyal customer and a fantastic employee that way.
I usually have wonderful experiences at this store thanks to the amazing staff, especially Sassy -- I just hope management can reflect the same respect and kindness the rest of the team shows every day. read more