I'm sad to say it because used to really like this location (see my previous review) it has drastically slipped in just a few months. The past few visits have been nothing short of unprofessional.
From staff just clearly ignoring customers, to having 0 staff at all. I have experienced staff lying to myself and others rather then simply saying they didn't know or would find out. It's been really bad the past few months. there is also a clear shortageof product lately from samples being almost complete empty (as in not there not just low on product) to them not having any stock.
I have also noticed that the staff whom I have dealt with in the past who were so nice and helpful, are no loner there. So therein lies the problem it seems.
But today takes the cake. Today I stopped in as I had a coupon from an amazon return and an upcoming vacation. It was crowded in Sephora specifically, and there was only one sales person who was just hanging out behind the counter. Among the customers shopping who were there was a woman with 4 children and a ball. The children were sitting on the displays and the floor - taking up an entire row for themselves not actually shopping just blocking the pathway. They were then throwing the ball back and forth and yelling loudly.
Now this poses a myriad of problems. From the store's standpoint, this poses a loss prevention issue. There are God knows how many glass bottle on display (totally unsecured) that could easily be knocked off damaged and broken. Not to mention the sellable product that is not wrapped in any external packaging. So if that ball hit any of that knocking it to the floor and breaking it that's just loss for the store. That brings me to my second point. It dangerous for those children, other customers and your staff. What if they knocked something over and it broke, and glass flew up and hit a child? Not good. And I guarantee you that parent would try to blame the store for a situation they perpetuated themselves (but I digress). Third, I'm sorry but I don't want to have to doge your child's ball hitting me while I am shopping, and I should not have to. Further while some may be nice about it some, may not and that is entirely their purgative. Your having children should not affect my experience but in this case it easily could have. Lastly, if you are going to do this, please at least stay out of the way and do not block others from accessing whole isles of inventory. You are not the only people there despite your clear believe that by having children with you, you re somehow more important than anyone else.
While all of this was going on the staff member kept looking over and giving what I would call "side eye" but did nothing to stop it creating a possibly dangerous situation and a really bad experience for everyone else. I understand that entertaining children is a difficult task but that is what you have signed up for when you chose t have children. And teaching them this is somehow acceptable behavior is beyond problematic, self centered, truly just wild.
Normalize requiring both adults & children to act appropriately in public spaces and asking them to leave if they cannot. read more