Communication. Call backs. I have tried to figure out for over a month as to why my lock was cut…read morewith no notice when my payments are on time. There was no notice. No phone call. No text. No letter. No email. No kind of communication that there was an issue with my locker. Have been told several times it would be looked into. Have been told I would get call backs. I have received one call back and it was to tell me there was no information. I drove over 5 hours to find out I couldn't get into my unit. I don't even know if my stuff is still in there, or if I'm paying for someone else's stuff at the moment.

The new owner is very greedy. He has a ridiculous new lease agreement, has his system set to email…read moreconstant upcharge attempts, and bill pay reminders. Not only emails but texts too! Look at this! "Rent for your unit is scheduled to change from $50.00 to $90.00 on January 1 2024." This guy will learn very soon that news travels fast in a small town. I've done business with the previous owner, Robin for 9 years and never had a problem.

I would look elsewhere. I rented a 10 X 10 unit at a fair rate. After 5 months, they raised the…read morerate almost 50%. When I called, they said, the pricing it's based on market conditions. What a load of BS. The unit was filthy when I opened the door, no one was there, couldn't get a broom to sweep out the almost 1 inches of dirt, they never answer the phone... Customer service is non-existent. Don't waste your time or $$

Nobody ever answers the phone or returns call. Horrible service since taken over by a large…read morecorporation in early 2024. Also increased rates by 30%. Not competitive to others

A WONDERFUL self-storage business with friendly and helpful staff; frequent communication; clean…read moreand well-lit facilities; customer perks (like garbage dumpster access); good drainage; and reasonable prices. Additionally, there is security at each access point, which is a really nice feature... Just this week, the company celebrated with a "Customer Appreciation Day!" Highly recommended.

From the owner: Self storage units: climate controlled and non-climate controlled. Open storage for RV's, campers,…read moretrailers, and boats.

Very pleased with our storage experience. Recently had a little overcharge on our bill. Spoke with…read moreDanielle and she had our problem solved in less than 15 minutes. Danielle was so pleasant and helpful. I highly recommend self storage plus and their excellent staff. Thank you Danielle.

From the owner: Self Storage Plus gives you room to pursue life. We are proud to serve the storage needs of our…read morelocal communities across multiple states, including Maryland, Virginia, the District of Columbia (D.C.), West Virginia, Pennsylvania, Florida, and North Carolina. With close to 80 locations by the end of the year, our self storage locations are staffed by knowledgeable, friendly storage professionals ready to assist you with every aspect of the packing and storing process. We offer a wide range of storage unit sizes to meet your needs, from the size of a small closet to large storage bays. Whether you are storing seasonal items, furnishings, personal documents, business records, inventory, equipment, or a vehicle, we have just the right amount of space for your needs and are glad to help you maximize the space to save you money.

Nicest storage facility in Leland by far!! Great rates and…read morevery user friendly!! The facility itself has great curb appeal and looks amazing, very well kept up!

I have a Class A unit. My wife and I are going on a 6 week tour of Europe and we wanted to store…read morethe rig rather than leave it at the house. Number one concern: security. I called and one of the owners picked up the phone. I grilled the poor guy. This place has more cameras and sensors than Fort Knox! If you need to get in at night, just call so they know you are coming. Really great talking with Eric. Very friendly. I had no qualms about leaving the RV with Powered Storage. I especially liked the automatic vertical gate. The wife doesn't have to jump out to push buttons.

Great staff ! I had an excellent experience with the help…read morefrom Richard Cardinale ! Super kind and patient .. Everything went smoother as well as more affordable due to his expertise on the sizes I needed .. I suggest you ask for Richard when looking for some space !

Have been using Martin storage for about ten years. They have done a great job. I just talked with…read moreJohn on the phone. He was very professional and helped me with all my concerns in a timely manner.

Do not go to prime anywhere !!!!! Complete total scam !!!!…read moredon't ever put ur stuff in here for one they start you off saying it's heated and cooled that's definitely not true ..... my stuff has mold on it I ended my time a month or so before so I at least got that part down where they can't try and charge but because I got my stuff out at 6 :05 instead of 6:00 there trynna charge me a whole fucking month and trying to start charging this month on now extra for heating and cooling when that was what it was supposed to start with In October I started at like $87.99 I'm up to 153$ without it heated or cooled and mold and rat piss on my stuff I'm so over these ppl and there scamming

108%, Yes a 108% increase in one year! Prime Storage…read morechanges the rates every three months, I went from $103 a month in April of 2025 to a $215 charge for April 2026. I'm out the end of this month. Not only the wild increases but there have been petitions regarding the temperature controlled units not being controlled and the doors to the indoor units not closing. Stay away, drive the extra couple of miles for a unit with stable pricing.

Competitive pricing and excellent customer service. Units are spotless, gates work. What more could…read moreyou ask for?

Ocean Hwy/Brunswick Forest location. Avoid this place at all costs. Terrible management. They…read moretell you when you reserve a unit online that the contract is not in place until you sign the contract and show your ID. Reservations not completed within the time frame were reverted. I specifically called to inquire about these two options, between rent and reserve, when on their site. Assured that if I only reserved and did not complete by signing the contract and showing ID, it would revert in a certain amount of time. This was not the case. I sold several of the items I was concerned about storing and called to let them know (the very next day) I would no longer need the reservation. No issues with the guy I spoke to on the phone; they would cancel the reservation, and I'd get my hold refunded within 3-5 business days. I waited a little over a week, but there was no refund. Called back multiple times before finally getting a return call. This time, the guy on the phone apologizes and states that the manager refuses to refund the reservation. I confirmed I did not sign the contract I was emailed, nor did I go in and physically sign one or provide ID. He agreed, but advised that management would not allow the refund. I left a request to speak with said manager, but I never received a return call. After multiple phone calls over a three-week period requesting to speak directly with management concerning the issue, I felt so bad for the poor guy answering the phones, who was obviously caught in the middle, that I finally just filed a claim with my bank. It's an obvious money grab situation. I've already advised seven different people at our complex who inquired about self-storage in the area, specifically not to use Martin's after this encounter.