Do not go to prime anywhere !!!!! Complete total scam !!!! don't ever put ur stuff in here for one they start you off saying it's heated and cooled that's definitely not true ..... my stuff has mold on it I ended my time a month or so before so I at least got that part down where they can't try and charge but because I got my stuff out at 6 :05 instead of 6:00 there trynna charge me a whole fucking month and trying to start charging this month on now extra for heating and cooling when that was what it was supposed to start with In October I started at like $87.99 I'm up to 153$ without it heated or cooled and mold and rat piss on my stuff I'm so over these ppl and there scamming read more

108%, Yes a 108% increase in one year! Prime Storage changes the rates every three months, I went from $103 a month in April of 2025 to a $215 charge for April 2026. I'm out the end of this month. Not only the wild increases but there have been petitions regarding the temperature controlled units not being controlled and the doors to the indoor units not closing. Stay away, drive the extra couple of miles for a unit with stable pricing. read more

They do not tell you that you about their cancellation policy when renting (24 hrs from time of rental). If it's 25hrs your screwed.If you want to cancel (or change) they say too bad. The actually used the term "buyers remorse" and management (at the Bolivia NC) store told me that buyers remorse is not their problem Customer Service is HORRIBLE! They are so unprofessional that they are actually rude. They force you to use an 800 call center, but when you try to find out about your unit the call center will not be able to 'find you' in their database. They are the only storage unit company that "requires" a non-refundable Administrative Fee (for nothing). Go somewhere else! read more

BE VERY CAREFUL DEALING WITH THIS FACILITY!!! Business refuses to honor refund promised by employee and manager. In late October I specifically had a conversation with the Bolivia NC location employees to confirm the company's policy on refunds for partial month usage. I made a payment on October 30th for November with the understanding that I would be issued a refund for unused time based on the information from the location employees. I was clear with all employees I spoke with that I would leave at the end of October, but was assured that a refund would be issued for partial use of November if I left early. On that confirmation, I made my November payment. I cleared out the unit on November 17th and was informed by one of the employees and the multi-location manager Connie that a refund would be received in 7-10 days. In early December I still had not received the promised refund and made a call to the District Manager, Patrick Kennedy, who assured me that any refund due me would be received and being processed. After several additional calls and texts (As I was not getting a return on my calls) I did receive a call back from Patrick on December 15 and was informed my request was denied, and did so very belligerently. I fully expect this company to honor what I was told by the location's employees. By the way, the employees gave their resignation shortly after this incident. They also did not answer my complaint to BBB as well. The company apparently DOES NOT honor what was told to me from its very own employees. Find another facility...or else proceed with caution! read more

Reserved 2 units since the size I wanted was not available. Was informed that the 25$ reservation fee would be waived for one unit as a "deal". Was told by the call center I needed to go down to the local office and sign paperwork. Within 2 hours I found another place with the single unit in the size I wanted. Immediately called back Prime storage to cancel since I did not go and sign paperwork. Discovered that Prime storage charged me 63$ for one unit and 25$ for the second. Called to explain I had not signed anything and cancelled within 2 hours. Asked to speak to the manager. Manager was unavailable. Asked for call back. Did not receive one. Called again and was informed by the receptionist that the manger would not be refunding my money. What a scum bag way to do "business". Manager was too scared to get on the phone and defend the actions so now I'm going through my bank to get the money. Don't bother with Prime Storage. read more