I've never dealt with a storage facility before so this was a totally new experience to me. I had…read moreto drop something off for someone else. I was told to just drop off the item at the front desk but apparently that wasn't the case. I was given the key to the storage locker which was way on the other side of the building. Actually, I approached this building from 99th Street going South and pulled into the parking lot as soon as I saw the sign. Apparently that was the opposite side of the building that I was supposed to be at. The building is NOT exclusively Sentinel Self-Storage, there are business offices or something that I saw when I entered the first door. Then saw a sign that said something about going "next door" for the self-storage. The next door I saw was locked, so I continued around the building until finally I saw a loading dock, then the main office entrance. This is a very confusing place to figure out if you haven't been before. When they give you the key, they show you on a map where it is. It reminded me of going to a cemetery and being shown the plot map. Inside the storage locker on the back wall, I caught a glimpse of the most hideous spider I'd ever seen! EEEWW! There's a reason I don't keep stuff in storage.

We had our RV stored at the Edmonton Argyl facility for approximately 1 week. There was a tire boy…read moretruck parked on the right side of our trailer. He hit our trailer but sentinel cannot provide video footage . We did provide pictures and the police report We were told its only circumstantial evidence. Now our insurance is holding us liable because he's denying that he was driving. Johnson insurance is increasing our rates 10% and we are liable for the deductible. WARNING. Don't store your RV at these compounds because no one wants to take responsibility. They don't have adequate video surveillance. Only have it at the entrance and exit I was told by the manager. Once someone's inside there's no video surveillance on the i RV grounds. We have to pay for this This is so unfair.

If I could of used a 0 start I would of, very disappointed in customer service. When I call the…read morelocation by my house I had no idea that my call was actually going to Ontario They claimed to be Canadian company but it's more like little India with all the lies and scams from that country. I'm not racist at all but hate being taking advantage of. They lied to me , told me the Roper location had the 10' door I needed to stored some equipment that I explained how tall it was to waste 2 hours driving obe way plus 2 hours back When I asked to talk to the manager and being compensate for the time and $ I lost from their false information The right hand doesn't know what the left hand is doing. Just will refund me my $ in a week is the best I can do. I now will make it my mission to let everyone knows what disorganized of an outfit they are. Very very upset of not calling someone else first. The Canadian company claim got me good BEWARE , BEWARE , BEWARE

Worst run company ever. Monthly is misleading and expensive. It's actually a 28 day cycle so you…read morepay an extra month per year. Weekly Interest charges for being late. Okay no problem. If your unable to pay prior to next 28 day cycle You are required to pay entire amount. If your unable to pay prior to 45 days arrears from the initial month behind they charge another full cycle as punishment. Now your three months in the hole matter of 45 days. Given Alberta's Economy, I shudder to think of the number of poor people who have lost belongings. Bad enough to lose your home Now your cherished items. Shame on you Storage Vault Canada/Sentinel

I've experienced excellent service with Crystal when I rented my first indoor unit about a year…read moreago! She was very friendly & helpful. The Facility is clean and is easy to get around in with a trailer. I would recommend anyone looking to rent a storage unit to check them out. You won't be disappointed. Betty Sampson

From the owner: Welcome to Sentinel Storage - Sherwood Park West, we are conveniently located at 145 Provincial…read moreAvenue. We provide safe and convenient storage solutions in Sherwood Park and across Canada. In addition to moving and packing supplies, we offer safe and secure Sherwood Park heated storage units, drive up storage, and auto storage solutions. At Sentinel Storage, we believe in the importance of supporting the local community, and enthusiastically sponsor various organizations and charities. Shop Canadian. Store Canadian.

The space was what I paid for and everything is fine at bulldog. Although they seem to have some…read morecommunication issues when it come to cancellations. I had called and cancelled the storage unit, which they said they would do. I wake up today and notice a 300 dollar bill from them. It has been 2 months since I cancelled . They claim that all the stuff must be taken from the storage although they never said that when I called. There was literally 3 plastic shelves in the unit that cost less than 100 dollars . So all in all decent place but kind of shady people running it.

Poor customer service. No toilet facilities allowed in the office-it is apparently upsetting their…read morestaff to allow customers to use it. Suggest go to another location.

Very dissatisfied about the unprofesionalism that the management and her team/co workers have set…read moreupon my family. I an truly in disbelief how things were handled with my items in storage and after speaking with the managed at their partner storage facility ( elite storage) it had became clear that she has taken it upon herself to bust off a lock of my storage unit and helping herself and company to several of my items which still she hasn't returned .....I kept getting ignored and lied to about when my stiff would be returned to me but she had not given anything back she blames another staff member of hers for stealing my belongings when the manager at elite storage seen her break the lock off on their camera and immediately asked her to leave ending all business with her. Shannon has had relations with her employees and when they would argue is when I found out what she had really done to my belongings ....I begged her for my stuff today and she was very disrespectful and decided to pass th blame on someone else ....it says stress free and trustworthy but that is the complete opposite of their ad.....whatever you do....DO KOT PUT YOUR POSSETIONS, VALIABLES AND FAMILY MEMORIES IN FHE HANFS OF ALL STARS MOVING AS THEY DO NOT CARE FOR ANY ONES BELONGINGS....DO NOT PUT YOUR TRUST IN THEIR HANDS ...YOU WILL REGRET IT

From the owner: Allstars Moving & Storage is a trusted family-owned business with over 50 years of experience in…read morethe moving industry. We offer a wide range of moving services, including international, long distance, local, residential, and commercial moves. Our team is dedicated to providing exceptional customer service and honest estimates to ensure a stress-free moving experience for our clients. We take care of everything from start to finish ensuring your belongings are handled with care and arrive at your new home or office safely. Let us handle the heavy lifting so you can focus on what matters most.

To be fair, I've never had a storage unit here. I came by to pick something up that had been left…read moreat the front counter for me. The parking was plenty and free but beware, if you leave the premises you will be ticketed. The staff behind the front counter were super nice and of course, the fact that they had a dog on site melted my heart. They sold all the typical packing, moving supplies, etc. When I came in, I had to wait behind a couple customers who were already being helped. Each customer received the full attention of the attendant and each were treated with kindness and each seemed happy with their business here which has definitely not always been the norm when I've been at a rental storage place in the past. So while, I can't review the product per se, I will say the customer service & atmosphere was definitely as good as it gets! And it doesn't hurt that the building is cute and in an industrial part of town. Wait, did I just call a building cute? Yeah, I did ;-) There's just something about the old charm right downtown and the dog, of course!

I've used this storage centre for the best part of a year and I have no complaints. The ladies at…read morethe front desk are very helpful, always remember me and have a wee doggy that sits in the office with them. The front desk have started handing out bottled water to customers which is a nice touch. Especially on a hot day when you've been lugging boxes about the place. There is free parking, you just need to sign your plate in. They have a drive up docking bay, if you have a lot of heavy items, and they have loads of trolleys to use for maneuvering your gear about the building. It's a big space and a bit of a maze, I get lost every time but there are signs on each corner to point you in the right direction. One of the elevators, fits two people and one trolley but they also have a big freight elevator for larger stuff. They do sell packing materials and have a rate sheet at the front to pick up too. It's reasonably prices, centrally located and super convenient. Does the job well! Plus they have a hilarious mural outside of a storage box falling out of the wall ha

Damaged a $4000 table, gouged the walls through the drywall, and brought entirely unfit individuals…read moreto carry household items. My partner was literally doing the moving for them. Damaged the driveway cement with the truck. Was promised packing and moving, and no packing occurred, no furniture covers were used, and no rollers for heavier items.

Awful to deal with. Asked for a quote and told them I'd get back to them, tried to pressure me into…read morebooking right away and sending the deposit after multiple times of saying no. They proceeded to call me multiple times a day over the next week even after telling them to stop. I will no longer ever consider doing business with them and will not recommend them to anyone. If they continue to conduct business this way I hope they go out of business. I feel sorry for whoever deals with these people.

Since this is the first review for this place, I'll make it a little longer. So I and my family…read morehave been shopping for a great place to park our summer toys, and one name that kept popping up was Jimmy's RV Storage. So fun fact, there is no Jimmy working there, but it's actually a legacy name for the late father who once owned this RV Parking. We had some things that needed to be checked in order to find the right RV storage place. 1. It had to be close to Edmonton - Why drive an hour in the opposite direction from where you are going to go 2. It had to have easy access - Driving back roads in the dark on farmland isn't fun, only to find out the place is closed 3. It has to have solid security - I paid good money for my stuff, and I'd like to keep it in good condition 4. Price has to be reasonable - No point paying big bucks for something you only use for a limited time. 5. Staff on site for help and security. 6. Lots that are actually nice and graded After shopping around, Jimmy's RV was the best choice for us. It's just off of yellow head highway, so when we are coming back to town, it's just one quick turn-off. They have staff during working hours, which monitor security, answer questions, and can provide help and supplies. After hours, there is staff close by and you have Card Access and 2 Gates to pass through. The Security here is over the top, with over a dozen high-resolution cameras covering the storage area. Last time I stopped by it looked like they were putting in high-powered lighting as well, not sure when that will be completed (I don't think any other lot would have this). The lot itself is well managed, and graded, so going in and out no matter the season is great. Part of the reason I'm sharing all of this, is I am constantly blown away by the team that works here. Recently when I went to get my RV out, the engine wouldn't turn, and I had a flat. The team on site helped in every way they could including helping me boost my engine, inflating my tire, and providing help to the closest location to where I can get both checked out. I think this type of kindness and service deserves attention. :)