They didn't honor their advertising deal and also they wouldn't honor the discount on the first 2…read moremonths they said they would the unit flooded and was never fixed and continued to flood they don't care about anything other then trying to steal your things they have no security and don't do anything to prevent damage to property at all crooks

Disappointed. Went to pay for my storage and my cash was refused. The money says legal tender for…read moreCanada. Representative was condescending. Told her I was going to vacate then. She said good. I emptied my storage and left. Will not deal with this company again. Originally was Budget Storage. They were good and easy to deal with. Can't imagine why anyone would refuse cash. Anyway, those are the things that happen when you deal with large companies. Every other storage company I called accepted cash and was happy to have my business. I could have used my credit card but her attitude made me take a stand.

RV / Trailer Site is messy with leftover clutter from previous spot users, no maintenance or very…read morelittle in the past 6 months or more.. Poles are bent, deep holes/ ruts , loose ropes, with the poles bent and ropes loose or not tide up allows others to back into your spot.... It's very obvious they don't do regular maintenance or take pride in the area they rent our... But they charge top dollar!!! Lots of excuses with no clear plan to immediately fix anything... they blame it on someone else ... upper management...

StorageMart made renting our 3rd unit easy and affordable. The front desk clerk was friendly and…read moreefficient, making sure our unit would be clean and ready. We look forward to continuing to do business here.

They are cheaters .I cancelled my lease before possession and asked them for refund. They said…read moreyour lease will end on the month end . That means I will not get my money back.

Hello ,…read more We are at our wits end and don't know what do to anymore. Hoping you can help us out with this. On Dec 12 , 2024 I recieved a phone call from a police officer about our storage unit . This unit was at 14405 127 St, Edmonton, AB T6V 1M2 . We were informed our unit got broken into and had to open it with the police officer. The officer said the unit was broken into on November 28 2024. There was 7 units in total that were broken into at this location. The staff were Unapologetic , unprofessional and quite rude to my husband and I. We literally lost everything we owned. We are completely heart broken. We did not recieve a phone call about the break in for almost 2 weeks. All baby photos , family heirlooms and all our life possessions were stolen by another person renting in the same facility. The staff advised us that they knew our unit was opened by someone else as there was an alarm. They used their code to get into the facility and opened our storage unit. They did not call the police for 2 weeks. We did all the paperwork asked from the storage mart . We had our whole lifes in there. As we were moving to a new house . We had $64,500 of stuff stolen. The claims department only offered us $3,750. This Kimberly Kennedy said take it leave it. Your not getting anything more than that. The storagemart regional managers and risk management staff have not been helpful. We have been chasing them for over a 4 months now. We are completely frustrated. The regional manager ( Della) discussed with us that storagemart would cover our house insurance deductible. Our house insurance said its $500.00. We have not included that on the list of items. Our premium will go up next year due to this incident as well. We are deeply disappointed and saddened by the situation. We asked for a payment of good faith, along with a full reimbursement for our entire stay with the company ( 8 months) . April 20 ,2024 -December 18 , 2024. We are absolutely devastated and heartbroken by this situation. The emotional distress it has caused our family is unimaginable. Quite literally, our whole life was stolen from us. We've never experienced anything like this, and we are completely shaken. It is already difficult enough to move provinces, and for this to happen on top of that is overwhelming. We recently moved from Langley BC. We then went above this Kimberly Kennedy and spoke to one of the two risk management mangers for the whole company. Her name is Beka Doll. She took over a month to look at our case. Not replying to emails or phone calls in the meantime . We told her the regional manager told us we were covered up to 7,500 for the insurance on the unit. Beka Doll said they were not going to reimburse us for the entire time we rented there. Or give us the $500 deductible that was already discussed that they would cover. After her investigation she only came back with the same amount of $ 3750. We don't want this to happen to anyone else and I think it's really important that the community knows what's going on with this company. Seven units and seven families were changed in this. How can the staff not realize seven units alarms were going off and did not call the police for 2 weeks. It seems like an inside job, and the police have still not arrested the individual that was stealing from everyone. We are truly saddened and disappointed, and overall depressed about the situation. We want what we're owed to from this company. But they are straight scammers themselves. Hopefully you can bring light to this on the news and maybe it will help us and the other families. Thank you so much for your time.

This place is so dirty the hall ways are full of gar age and my unit was fealthy.. I am worried…read morehomeless people will break in. I hope they clean these hallways

It is very rare these days to find the exceptional level of customer service that I recently…read morereceived while visiting the StorageMart on Fort Road. Alysia and Kelsey went above and beyond in recognizing my needs and ensuring that all of my questions were answered. And all done with a smile!! The storage facility itself is very well kept. Nice to know that security measures are in place. And the fact that it is indoors is a bonus!

The had the storage space I needed at more than affordable rates for the same thing comparable…read moreelsewhere. I would recommend without hesitation.

No idea what the one stars are all about. Very odd to me because I delt with Kayla and she was an…read moreabsolute dream for me. She was polite, professional, very patient and extremely knowledgeable. Kayla is funny and truly understanding of crazy life situations and goes above to help where she can. She made sure I understood everything even when I needed her to repeat herself. She made me feel like a human and not just a number. I've never needed storage before and with her help I felt less stressed because of her!! My experience with this company and most of all Kayla was outstanding. Thank you so so very much!

My son rented a unit off of winterburn road getting the extra insurance and was told that they have…read moresurveillance cameras . Qell his unit got broken into akd whatever wasn't stolen was destroyed they would not be covered by the extra insurance he purchased because they have no cameras . So please don't trust your belonging to this corrupt company and don't waste your money on insurance that don't pay . Shame on this company

I have been paying Sentinel Storage to store my furniture for 3 years. They have changed ownership…read moreand are not adhering to policies and contracts made before their time. It was understood I would have a truck available for moving out when I signed the lease. I booked the truck to move out August 1, and was told today because I happened to call, that I cannot use it as it is not part of their policies. Not only are they not keeping commitments, but I wouldn't have known if I hadn't have called myself. I would have shown up August 1st to find out the bad news. They will loan you the truck to move in, but make it your own expense to leave - even if your original promises said otherwise. Terrible service. (Although the female office manager is very nice and helpful and none of this is her fault!)

Fast and efficient. The 3 guys were friendly and professional, and their prices are reasonable. I…read morehad to get a big piece of gym equipment moved from one storage facility to another and it's difficult to find someone who didn't have a 3 hour minimum even if the move would only take 1 hour. I communicated through text, sent a picture of what I needed moved and was given a quote. Easy-peasey. Would definitely recommend this company

Beware ! Be very aware , there's no pest control . Your goods will get infested with mice. This…read morecompany lies thru its teeth , if they have any left . The truck rental they advertise for free is never available. They don't provide you any help or ladders . They're lard dressed up as butter ! Not good for your personal possessions unless ur desperate . Sentinel storage offers the best value, service and ethical trading standards instead .

I'd give this place a zero but that's not an option. This is the 2nd time in the past 6 months my…read morestorage unit has been broken in to. Today there are approx 15 units which were broken in to. We requested confirmation that there would be security in ground 24/7 until the units were repaired but we were told that wasn't a garauntee. We asked to speak to the manager and were told no. After Much pestering, the employee finally called their manager who refused to speak to us. We have asked for a refund for the month as we have no choice but to move our belongings today and were told that wasn't going to happen. At least they're getting good at patching the holes that keep getting cut in the fence. This place is an absolute joke and I wouldn't recommend it to anyone who values their belongings. I recommend sentinel storage. far better price, cleaner units, and friendly staff