I've never liked having testing at this hospital. The Check In line has always been really long…read more The waiting area is not socially distanced. I've had the registration deck change the order of my tests, making me late and almost miss some of the prescheduled tests. So when one of my specialists scheduled an Echocardiogram at Beach General I tried to get her to switch to another hospital. Much to my dismay all other hospitals were booked beyond my appointment with the doctor. How surprised I was when I read the check in instructions (at the last minute of course) and saw that I was to enter via the hospital's main entrance. Upon arrival I asked at the desk where the heart check in was located. I walked, per instructions, down the hall just behind the desk & found that they had recently built a Heart Center across from the gift shop. It was an extremely short walk. Check-in & Registration were a breeze, staffed with friendly personnel. There was a small waiting room. That day spillover had to sit at the tables in the main entrance hall. The waiting room needs to be larger. But I'm not sure where it's located that is feasible. I had no idea how extensive their Heart Center was until I was called & followed an employee further down the hall to wait in the Cardiac Cath waiting area. I observed two Cardiac Cath doors in addition to the room where my Echo would be. I had to wait a long time in that seating area because of some sort of emergency. It was uncomfortable & tiring. But that type of thing isn't unexpected in a Heart Center. I kept seeing a doctor in scrubs going back & forth between a Cath Lab & the door I would eventually be taken through. When I was called I was surprised to see how large the testing area was. There were lots of technicians & a nursing station. I eventually learned that the area must completely wrap around from the waiting room to the area where I was tested and beyond. My driver that day relayed that during her waiting room stay doctors had come into that area & told family members that their loved one had done fine. I'm really not sure what that area contains in addition to Cath Labs & testing. In my testing room the technician was very thorough & professional. Upon exiting the room following the test I learned that she must have been in charge. Other personnel were asking her how to handle an unexpected patient. My results came through very quickly on MyChart. I've since learned from other testing that results are prioritized for some Sentara Cardiologists. Much to my dismay what I saw was that the results were significantly worse than the Echo the previous year. When I saw the doctor he eased my mind. Showing the pictures adjacency he told me that the pictures from this Echo were far superior to those a year ago & aligned with my last Cardiac Cath. Never would I hesitate to return to the Sentara Heart Center for testing. The technician who performed my Echo was obviously excellent. That said, should I ever require another Cardiac Cath I want the procedure to be done at the Sentara Heart Hospital.

The time had come when my Rheumatologist required a Bone Density Scan. This type of scan is…read morenormally always done at the same facility for comparison. Mine was scheduled with a multiple months wait. The appointment happened to be during the time when I had Covid. I had to cancel & planned to call back when I recovered. The long illness made me forget. When I finally remembered, the wait again was many months. That's when I began my attempt to get the testing done at the McLeskey Comprehensive Breast Center, located in the Brock Cancer Center. It took some persuasion but scheduling finally agreed to the facility switch. They were both Sentara facilities. The radiologists & equipment most likely had been changed since my previous in 2017. Why not me also? I had already been a patient of the Advanced Imaging Center at Brock & loved the closer location, large waiting rooms & fewer patients. The McLeskey Breast Center provided all the same. I was given a late afternoon appointment with a more reasonable wait. Arriving for my appointment today about 20 minutes before scheduled, I was greeted by a friendly person at the checkin desk. She gave me additional paperwork with questions other than those asked on the MyChart On Line Check In & told me I would be called for registration. Before I even got started on the paperwork I was called to the Registration Desk. She too was extremely friendly. After learning the name of the ordering physician, she mentioned that she lived close to a landmark with a similar name. So we began sharing our knowledge & the history each had learned about the legendary 17th Century "Witch of Pungo". What fun! Just as I finished completing the paperwork I was called back for my Scan. The technician was also very friendly & we discussed my boots from my favorite brand and shoes she had seen from the same brand on other patients. The table itself was slightly padded, which was helpful for my bad back. This was important because they couldn't use pillows during a Bone Density Scan. It wasn't comfortable but it was bearable. A metal table bed wouldn't have been. Fifteen minutes after my appointment time I was leaving the facility. What a great experience! I'm so happy Central Scheduling allowed me to schedule with a different Sentara facility than my previous Bone Density Scans. The McLeskey Comprehensive Breast Center at the Brock Cancer Center is terrific. I'll always return here for testing.

Sentara-McLeskey Comprehensive Breast Center is located on the first floor of The Sentara Brock…read moreCancer Center. Everything about this state of the art facility is absolutely top notch from the beautiful lobby to check in and the testing availability. I recently had a bone density test done. After check in I was taken to a nice room where others were waiting for Mammograms. Lockers are available in the room for your personal items after you change into a gown in my case but for Mammograms, the tops look like a shirt or tunic top you could wear everyday. My test was fast and the technician was personable and efficient. This is definitely the place to go for just about any testing.

I recently had an MRI done at the Thimble Shoals location. I was so pleased to find out that the…read moreonly Multi-Positional MRI scanner in Virginia was a relatively short drive away for me! I had researched & learned that some studies indicate that weight bearing MRI's are more accurate at pinpointing spinal problems than traditional recumbent ones. Sure enough, this MRI picked up a problem that has not showed up on recumbent MRI's & explains many of my symptoms. Both informative & validating! Danielle, the MRI technician was lovely & explained things very well at every step of the process & the front desk staff was quite cheery/welcoming. I was also really pleased that because HROSM has Extended hours, I was able to get an appointment far more quickly than I had expected. All around good experience.

I am VERY claustrophobic. When I was looking for an open MRI the ones I found weren't truly open…read more On their website it shows 2 pictures of people in the scanner which looked very open. What you don't realize is those are before you go in the scanner. When I went for my scan everyone was very welcoming and friendly. The MRI tech was very kind and tried to help me tolerate it. Unfortunately once I was moved into position inside the machine I knew it wouldn't work. It is true you can see in front but you are inside a tunnel with your arms and shoulders tightly squeezed in sitting on a small uncomfortable chair for 30 minutes. Definitely need sedation which I was trying to avoid. The care I received was exceptional. Wonderful people

Who knew that there was an Advanced Imaging Center in the Sentara Brock Cancer Center? Certainly…read morenot me. One Registration & large waiting area also include a Breast Center, Diagnostic Center & Lab. How surprised I was when Central Scheduling offered that location as the next available appointment. The time was also perfect. It was early evening when both the parking lot & the waiting room were almost completely empty. Although the arrival time was quoted as 30 prior to the testing, I was taken back pretty quickly, The technicians in the MRI room couldn't have been nicer. After noticing that I had no clothing with metal, I was allowed to have the procedure in my street clothes rather than a hospital gown. They were careful to assure that I was OK on the table with my bad back. First a pillow was placed under my knee. Then at my request they placed another one under my back. My head was secured in an open faced chamber so it wouldn't move. Next they offered little ear stoppers & headphones. After asking my choice of music (70's) they began playing a tune that wasn't to my liking. I was asked to name a group I liked (Eagles) & a new playlist began. I was happily singing along with the music until I looked up & saw two wide eyed faces staring down at me. My response was "I guess you don't want me to sing along." Both faces emphatically shook their heads NO. The machine was wonderful. You could barely hear the usual MRI sounds. One setting even felt like you were getting a back massage. The hardest thing was controlling my strong urge to sing along with the music. When the MRI was completed a technician helped me get off the table & I went on my way. The location is quite convenient. The Sentara Brock Cancer Center is a part of the ever expanding Sentara Leigh campus. It's the gorgeous building sitting on Virginia Beach Boulevard just to the east of the new Sentara Orthopedic Surgery Center. Both buildings have their own parking & also share a parking garage. Located on the southeast corner of the intersection of Kempsville Road & Virginia Beach Boulevard, entrance & exit is possible from either street. My experience & care was so good that I scheduled my follow-up CatScan at that Imaging Center. An added benefit is that appointments are available sooner than most Sentara facilities. I think most people, like me, don't know that there is a center in the building. So it's not requested as often. This is a facility I would highly recommend, from check in to exit. It's beautiful, clean, convenient & filled with friendly & helpful employees.

I came here last week for my first ever mammogram and didn't even realize this was here on the…read morefirst floor of the Brock Cancer Center but it's nice that it is here so you can do everything in one place! It's right by the elevators and it's huge, with two entrances and a huge intake and waiting area. It runs like a well-oiled machine. First you check-in, then someone calls you over to verify all your info and appointment, and then they take you back for your MRI or Mammogram or advanced cat scan, etc. I ended up having to come back the very next day for more imaging so I was here twice and both times were quick and pleasant. All the staff were wonderful. You're given a gown, lock your things in a locker, and will be called back when they're ready to do your imaging. Both days, different staff, all super professional and nice and calming. I was able to easily and quickly get my results and hop upstairs to have my follow-up appointment one of the days with my physician who already had the results. Boom! Hopefully, I can start getting my MRIs here too and won't have to go to separate places anymore. Win, win.

I chose this location because it is located close to my physical therapist but was concerned…read morebecause of numerous poor reviews. I decided to check it out and went inside the waiting room and sat and ovserved for a few minutes and was impressed with the lady on the front desk. While I was there one or two of the techs walked through and seemed very professional so I decided to go ahead and make an appointment. I'm glad I did. Upon arrival, I was greeted by a very nice and professional young man named Sam who gave me the paperwork and was definitely on top of things. I also observed Sam interracting with others and I'll simply say I've never seen a more professional person on the front desk at a medical establishment. The same can be said for Anthony who was the CT Tech. He made sure that I was comfortable and was extremely helpful and patient when when I asked for a couple of adjustments prior to getting into the MRI. I have sensitive (itchy) skin so I wanted to be as comfortable as possible before starting. He also kept me informed during the process. After the MRI was complete, they had my results presented to me on a CD within a matter of minutes. Simply stated, I cannot imagine a more efficient organization and am confused by the low reviews I've seen for this establishment. It looks to me like they've corrected whatever issues they had in the past. I appreciate your service and am pleased to give my strongest possible endorsement.

I really didn't want to come here bc the reviews and word of mouth is absolutely awful - but my…read moreOBGYN insisted since I'm past the age of 35 for some genetic counseling and an advanced ultrasound to make sure all is normal. It took a while for me to be checked in although there were 4 girls working behind the counter. I filled in my slip and put it face down and walked approx. 15 minutes (while no one else was there) for one of them to pick it up. Finally, they did and I was given some paperwork to fill out and wait to be called. I didn't wait longer than 3-5 minutes after that and was called back for the ultrasound with Lisa who was very nice and informative and happy to answer questions and give us feedback as she conducted the ultrasound. Afterwards, we spoke to Lisa the genetic counselor who went over all the various histories of our families and various things we might be screened for, etc. All in all - it was a good visit - I was walking out about an hour after arriving which is a win. Everyone was nice, and no major issues to report.

Appointments are scheduled for months out, when you get close to your appointment they call and…read morecancel. No reason why! Very poor customer service. They have gone down in quality and service over the years. Moving on and suggest you do not even call this practice. For an EVMS associated service , disappointing!

I needed a number of x-rays done. From my initial contact to havening the x-rays done was hassle…read morefree. Extremely friendly staff. The were patient with me, answered my questions, and explained everything to me. They treated me like a person instead of just an insurance payment coming through the door. Thank you very much, I would recommend this location for any and all imaging needs. Thank you guys

Very clean office area. The staff was very nice. I was in and out. Would recommend this…read morelocation to anyone needing an MRI.