I will never trust another company to handle my appliance repairs. This company is honest, upfront,…read moreand does fantastic work. I can't recommend them highly enough. They've saved me so much money by repairing verses replacing my products.

Our gas oven stopped working properly. Mike checked codes and replaced the bake ignition at first…read moreevaluation. Subsequently things still weren't working right and I relayed info to him. It was determined the mother board was an additional problem. He ordered the part and made another visit to replace without additional service visit charge. He was very informative on how the oven works and issues to look for. I also appreciated when initially calling for first appointment the initial service fee was quoted and model information obtained so he could have some of the most common parts potentially needing replacement were available for quicker service. All staff very friendly and professional.

Thank you so much for your service and kindness! It is scary when an old lady's refrigerator is…read morebroken and I so appreciated George's skill.thank again. Janet C.

Excellent service, reasonable pricing. Very good. Highly recommend George, who came out of…read moreretirement!

We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

Never returned my or Samsungs multiple calls and voice mails needing service on a washer under…read moremanufacturer warranty

I had a random question on different ovens and what to buy VERY HELPFUL !!…read more He took time to discuss pros and cons

My Maytag dishwasher wasn't working, they came and gave an estimate. It was a case of repair or…read morereplace (cost wasn't too dissimilar), but I had such confidence in the service tech Jamie, that I went the repair route (one less appliance in a landfill). From scheduling, ordering parts, scheduling install and install everything was a breeze. Janessa in the office possesses great communication skills as well. Five Stars start to finish.

Wall oven had an electronic door lock glitch. A tech named…read moreJamie came out and found the problem and pointed out the unsatisfactory installation done by whoever did installs for Big Sandy Stupid Store ( they suck) three or so years ago. Took a few days to get a new part (weekend). As soon as the part arrived, Jamie came out and installed and tested it. Very courteous and PROFESSIONAL. Cost was a little south of $500 which I thought was reasonable.

Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as…read morescheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others.

Our fridge over the weekend can't keep temperature to make our food safe!…read moreSo first thing in Monday morning I call this company to setup service visit. They come in 3 hours and find out that our only 7+ YO Bosch appliance is not worth to be repaired. Thank you...

Eddie came to my home on a Saturday! He fixed a short in the wiring in my dishwasher. He was honest…read moreand didn't try to charge me for something I didnt need. He even called to let me know he would be a little later than discussed.

The first time John's Appliance fixed our fridge, we thought he was too good to be true. The second…read moretime he came to fix a different fridge, we were convinced that John's Appliance Repair is one of the best true examples of outstanding workmanship, skill and talent. He really knows what he's doing. Is a great family man. Fantastic work ethic. Reasonably priced. Once he fixes it, it stays fixed.

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

This is the worst company I have ever worked with. And I use the term worked very loosely. They…read morewere dispatched to come fix our dishwasher, and when they finally came, the technician was rude to our entire family, even shoving our pet. The company ordered the part needed, and after 6 weeks, they finally returned, only to say they had ordered the wrong part and would have to come back another time. 2 months later, I called to see what was going on and schedule an appointment. After scheduling an appointment and having them not show up, I called and they said they had no record of our repair call. So, I rescheduled and they yet again did not show up when they were supposed to. I called to see what was going on and the woman on the phone literally raised her voice to me, called me a liar and told me to call her back once I knew what I was talking about. 3 months of dealing with this terrible company and our dishwasher is still not fixed. I will probably be calling the chamber of commerce and better business bureau on this company within the week. Don't waste your time dealing with them.

Would never deal with this outfit if I didn't have to, but Samsung has contracted with them for…read morewarranty coverage in my area. So when our Samsung refrigerator stopped cooling on the refrigerator side Samsung sent Accurate Appliance Repair out to perform warranty service. It took several days for a repair man to show up. Then once the repair man looked at the fridge he told us to stop using the freezer side (which was still working) and he would get the parts ordered. Several days later I called Accurate Appliance Repair to see if they received the part and they told me that the parts we in, but they wouldn't be able to come out and repair it until the following week. So when the scheduled repair time came the repair man showed up and surprise...he says he forgot the parts to perform the repair, he refused to go and get the part and complete the repair. He just left saying he had another repair to fix. When I called Accurate Appliance Repair the receptionist was very rude...told me to call someone else. We've had to miss so much time off of work messing with this outfit. Do yourself a favor if you are reading this and call anyone else for your appliance repair needs.