We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

Thank you so much for your service and kindness! It is scary when an old lady's refrigerator is…read morebroken and I so appreciated George's skill.thank again. Janet C.

Excellent service, reasonable pricing. Very good. Highly recommend George, who came out of…read moreretirement!

This place is great! Friendly, helpful and great customer service. I always enjoy shopping at G…read moreR Smith Hardware.

If there was an option for awarding a business 10 Stars...this place would get it from me…read more Friendly, helpful and one of the best stores to experience great customer service in our community.

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

You are getting one star. Your communication has been horrible. I understand your trucks are…read morebroken, but you didn't bother to tell any of us that are waiting for our supplies that you were having trouble and our deliveries would be delayed. No, we waited all day to hear from you and we had to call at 8 PM to find out. Your trucks were broken and deliveries will not be made. Then you proceeded to tell us they will not be made today either so we have to rent a U-Haul and pick up the stuff ourselves. It's bad enough that you are traitors and helping this tyrannical government, but this customer service is the worst. Of course the problems were probably caused by this tyrannical government that you support. Ice out now!

I like store pick up, the garden center, and convenience of going to the store. I will say their…read moreservice team does not have the best record, they often seem to have no idea what they are doing so often watching a YouTube video is a better bet and is often quicker. Luckily we mostly shop in store for what we need so we don't need the service too much.

This business is the only one of four that I contacted that would even consider looking at my LG…read morerefrigerator and was given quotes of up to $1,3000 over the phone. They came, diagnosed the problem, checked their suppliers and gave me the lowest cost for replacement parts and the installment. The cost was less than half of others for everything from start to finish. Everyone at Senitt's are wonderful and I highly recommend them for your appliance needs. Thank you!

From the owner: Service When You Need It, Not A Week Later…read more Senitt's Appliance Service has 45 years of experience in providing superior customer service and prompt service calls when it comes to appliance repair and service in Mount Vernon, OH. We'll come to you, or you can bring your appliance to us and we'll repair it at our fully stocked shop. We offer 24 hour emergency service, so no matter what time of day or night it is, please don't hesitate to call us.