Long time customer. My dog Toby is always happy to visit. Customer service is always excellentread more

NEVER ORDER ONLINE FROM HERE - I placed an order online, at the payment portion, I got the infinity…read morecircle, no confirmation # or any sort of affirmation the order was successful. I started the order again but was unable to place as now one of the items was out of stock. I placed the order with Hilliard store, went through fine. Next day I get a call from the Delaware store, they billed me and could not (or would not) credit the amount billed. It SHOULD have been removed when the "order" was not picked up within 2 days - still charged and have to dispute with my credit card company.

Disappointing first visit. They require multiple evaluations for first boarding at your expense and…read morefor first visit which was 3 hours only they charged $25, I was told $15 over the phone. I dropped off my dog with a female, on pick up, a male gave me a report how my dog was aggressive and possibly a not a fit for boarding which is not like my dog at all; he is the sweetest, then the female shows up and gives a different review, no thanks, very inconsistent and hence untrustworthy. Also, I noticed only one person watches over one area of dogs and also handles the front which leaves multiple dogs unsupervised together and doesn't seem safe. My dog smelled disgusting after 3 hours of being there which tells me they don't clean as often as they should.

We boarded both our dogs for 4 nights while we went on vacation. One of our dogs was injured during…read moreplay time. They contacted us right away. Took our pet to an emergency vet, waited with him for 6 hours then proceeded to take such good care of him with 4 different meds and sending us updates and pictures so we could see he was doing better. Lydia took such amazing care of him and personally texted me regularly on his progress. We have always had good experiences with them for boarding and daycare but this time they went so far above and beyond.

My friends and I stopped in today and had an awesome experience meeting so many puppies. The store…read morewas beautiful and the staff really took the time to educate us on all the different breeds. We can't wait to come back!

Beautiful and clean store with passionate staff members. They answered all my questions and allowed…read moreus to meet so many of their puppies. Tremendous experience and we highly recommend Petland Gahanna!

Super easy to schedule an appointment Jessica did such a…read moregreat job with our pup who can be a little anxious! So grateful

(3/5 stars) This was…read moremy first time trying the self-serve dog wash at Pet Supplies Plus. My mom and I brought Riley and Amir, and I left thinking, "I'd do this again." One thing that's worth knowing before you go is the pricing. The regular wash is $14 per dog, but Rewards members can prepay for five washes at $8 each, which saves over 40%. If you're planning to wash your dog more than once, that's the route I'd take. They provide the shampoo, conditioner, brushes, dryers, towels, and everything else you need, so you don't have to pack up your own supplies. The biggest downside for me was the setup. You spend the entire wash bent over your dog, and my back was definitely feeling it by the end. There's also no barrier between you and your dog, so when they decide to shake--and let's be honest, they will--you'll probably end up wearing some of the bath yourself. I also wasn't a fan of the towels. They technically provide them, but they're really small and didn't absorb much water. They felt more like they were there because towels are expected than because they actually help. I'd bring an old towel from home next time. Other than that, everything worked well. The dryers had plenty of power, the supplies were stocked, and it was nice not having to clean up my own bathroom afterward. Overall, I'd come back. I still prefer another self-serve wash I use because I like having a barrier between me and the dog, but if Pet Supplies Plus is the closest option--or you're using the prepaid Rewards deal--it's a solid choice.

Daniel was an amazing help assisting us today! We got to see so many cute animals and he helped us…read moretremendously. We had an amazing experience and he helped us a lot! Thanks Daniel!!

Avoid Bread Financial/Petland Financing - Predatory Interest Rates…read more I am writing this to warn others: Never, ever use the financing system at this location (Petland) to buy a pet, no matter how much you fall in love with the animal. The financial arrangement is nothing short of a scam. Say a puppy was priced at $6,000--already an insane amount--but the financing option makes it far worse. The Trap: They are using Bread Financial (often through Comenity Capital Bank) with interest rates ranging from 35% to nearly 40% APR. Example: Total Interest = $6000 × 36% × 5 (yrs) = $10,800.00 End Balance = $6000 + $10,800.00 = $16,800.00 IF YOU ONLY PAY THE MINIMUM IT WILL BE EVEN WORSE DO. NOT. DO. THIS!!!! This is predatory lending that tugs at your heartstrings to make you ignore the fine print. Employees make it sound like a great, manageable deal, but it is a horrible, exploitative scheme that preys on people who may not be able to afford these prices outright. These shops, often connected to puppy mills, should not be allowed to operate this way. It is a shame that they are making massive profits off the misery of both animals and consumers. Do not use their credit system.

Very nice and helpful staff. Had a cat with food allergies and the staff member was able to help…read morenavigate this as well as give more information on how to deal with it. They also ship me my canned food same day with a great discount. Good place to go!

This is not my usual Hollywood Feed store but I was in the area and stopped in for a few goodies…read morefor my dogs. The employee who helped me was super kind and made the experience super fast and easy. Per usual the staff is awesome! The location was very clean and organized and I left with exactly what I came into the store looking for plus more!

What a wonderful surprise to walk out of Old Bag of Nails in Westerville, OH where my wife and I…read morehad just finished lunch and discover a store we thought was gone still existed. I'm talking about a favorite pet speciality shop, Captivating Canines. (See pictures) For about a year we'd noticed that the store was no longer at the corner of Main St. and Westerville in downtown Westerville. We were saddened to see it go because it had been a favorite shop to pick up unique Christmas and birthday gifts for pet owner friends and family. So, when we walked out the back door of Old Bag of Bones, we could see this new shop and decided to check it out. Ron, the new owner had bought the store but relocated just a short distance down Main St. Although he told me he wasn't a huge "BUCKEYE" fan, I was willing to forgive him of that small indiscretion as we continued to talk about the store and new inventory he had on display. He was very gracious and allowed us to walk around and take pictures of him and specialized, fun merchandise he had in the store to share with you. It is a very relaxed environment so you can casually take your time to look around. Many items are marked down 50%. I was equally impressed and appreciative that the shop was designed to be handicap friendly with ample aisle space that allowed me to take my walker to any place I wanted to go.

We try to shop local when we can and we love going into this unique little pet supply store. It's…read moreright down the brick road next to Old Bag of Nails in Westerville. Every time we go in Captivating Canines, the owner is so friendly and helpful. We have a puppy and go there for most of his basic needs and some more we didn't know about. Today we had to get his second collar and a new harness. They have a great selection of bright and colorful and fun designed collars and harnesses. We always come away from there happy and in a good mood. Such a sweet little place. It's fun to shop in and not overwhelming, like the big pet supply stores. Definitely make a stop, it's fun just to stroll and I guarantee you'll find something unique!

Has a little bit of everything! Cute, quaint, local shop that's easy to get to. The staff were very…read morefriendly and helpful.

Very attractive store, somewhat limited selection, good service. Had some items i hadn't seen in…read morebig box pet stores.

Ginger is wonderful! I have a 13 yr. old (whom I've had for…read more1 yr.) mixed breed rescue pooch who looks pretty gnarly due to age(and lack of care by her original owners) But after a de-shed, nail file, brushed teeth...my adopted senior baby, "Lou" looks younger and happier. Her fur is much improved. I imagine she also feels more comfortable now as my daily brushing and sponge baths just weren't cutting it. I did forego the perfumes since dogs have a 50,000 times stronger sense of smell. I'm quite sure they don't like perfume. Looking forward to returning.

Just dropped in to get a harness for my cat, and I wanted to give employee Jessie a huge shout out…read more She saw my brother and I looking at a cat up for adoption and showed us how to open the cage to pet it. She even offered us her knee scooter to sit on, so the cat could climb on our lap. She was very personable and really made the experience. She asked about our cat and then explained the return policy without us having to ask. She's amazing! Thanks Jessie!