This team went out of the way to provide much needed assistance for the tenants at our building…read morewhen the elevator was down for repairs. This was their first request to meet a condominium community need and Ellen, DD, and Crystal made it happen! If you need caring assistance for yourself or a loved one, give this team a chance. Caring and compassionate with a can-do attitude. Mahalo

I worked for MasterCare for over a year and the communication is not good, the office manager is…read morevery rude, they also have the clients call the office to let them know if they are going to be home during the hours that they have requested care and the client / caregiver communicator did not do a good job they would call me 30 minutes before my shift started to let me know that I can't service that client that day. mind you I'm already on the road to the clients house and I would not get any type of pay for my time and gas wasted. The caregivers work really hard and sometimes we would have to stay at the clients house for a longer period of time even though our shift with client would be over and we did not get payed any overtime even though it was requested by the office for us to stay and help the clients.

last November (7 months ago) Sleep center Hilo sent my RX to Apria Hilo I have called Apria Hilo 4…read moretimes since November talked to 4 different employees. each emploeye told me they would find out what happen and call me back. Each employee that I talked to never called me back. not only did Sleep center screw up my order but Apria health on top of that made this even worse. they are 2 of the worst service companies on Big Island. they Suck. Do not use their service if you can help it. go outside for medical supplies.

Short but not sweet.... Oxygen equipment to be picked up Friday. Apria said nothing scheduled…read more Will now pickup Monday but no scheduled time. Gotta call for time for pickup. If I could 1/2 star. But gotta put 1. Also during time individual was using equipment, so much trouble. Concentrater not filling oxygen tanks properly. So much trouble. Plus no customer service always making excuses not enough staff.

BAYADA Home Health Care located on Kilauea provides Behavioral Health and Habilitation services to…read moreindividuals diagnosed with intellectual/developmental disabilities in the home, community, and school settings. They are open Monday to Friday 830a - 5p and they have a live representative on-call after hours so give them a call at 808-969-9622 to inquire about services.

From the owner: BAYADA Habilitation in Hilo, HI is CARF accredited and offers instructional and behavioral…read moresupports, along with assistance that empowers individuals with intellectual and developmental disabilities to develop, maintain, and enhance their daily living skills. Our goal is to help individuals function as meaningfully and independently as possible within their home and public environments, while supporting their families and the wider community.

Metrocare Hawaii Plus on Oahu is the worst business with false promises and work ethics. The…read moremanager in charge does not communicate, promises services which can't be delivered, and will not take any responsibility for wrong services. They say that their providers are experienced but yet can't even do simple sheet change, transfers and other everyday duties. The scheduling changes with no advance notification. Many more issues and yet we are stuck because other business are the same. HELP!!!! The manager "Fe" need to be in bed with her staff taking care of her to know how bad they are. However the only golden egg they have but will be leaving the company is Christine Jury to further her education and life. If the CEO what his company stay a float replace Fe with Christine Jury.

For one they take clients and they don't have the workers to Care for them, (the workers say that…read morethe company never fires anyone so the workers take advantage of that and work when they want) so that tells me the company just wants the money from insurance. Two when I did get a care giver it was a different one every day and I had to explain and show them what to do which I may as well just do myself cause I'm doing it anyways. Three when you call to get answers they either don't answer, don't return calls, or when they do answer it's just excuses after excuses. I have even been told I'm not as critical as other patients so I gotta wait, who are they to make that diagnosis, I fell the other day with no one around, at the very time I should have had a caregiver. I would NEVER recommend this company to anyone who wants quality care for your lovers one or yourself. They only care about the money.

Bayada has been a life saver. They have provided quality caregivers for my elderly parents. Because…read moreof their help and professionalism I am able to fulfill my parents wish of remaining in their home. I highly recommend them.

A 23-year-old skateboarder boy who works for this care provider health service agency, calls in…read moresick only on federal holidays. First on Labor Day, then on Veterans Day--fool me once, shame on you, fool me twice, shame on me--hence this glowing review ... LMAO! He calls the office on Veterans Day Nov. 11th of what sounds like Covid and was advised to be tested. Our Monday schedule of Nov. 14th was also a no-show, meanwhile, the office's futile attempts to cover our schedule were a no-go, as I was expecting a couple of weeks or more that he'll be out due to Covid. He appears at my home on our scheduled Thursday, Nov. 17th. I told him if he had Covid, whereto he stated that he didn't have Covid. I then asked him for his Vaccination Card proving he had tested negative, whereby I, and his other elderly and disabled clients who are physically and/or mentally challenged, and who are prone to deadly contagious diseases, can rest easy. He then admits to me that he didn't get tested. His reasoning was...WFI! I guess he felt cornered, for one who possesses a childlike mentality due to his lack of education (it's apparent), unable to do more than one thing at a time (or multitasking as HMSA had assessed in their interpretation of my filed grievance), constant memory inabilities that bear relentless repeats whereto he considers minor, but argumentative. STRESS! His phantasmal (unreal) reason for being a no-show on Friday's Veterans Day, 11/11/22, was that he didn't feel like working. Don't forget the following Monday too! Bear in mind, his other clients were also affected. In prior knowledge, he divulges his Fridays after me, of another client, and one more client after that. He also works with a client on weekends and then me on Monday afternoon since his morning client--in his words--"left for a better agency". LAME! Thursday completes our weekly schedule, with one other client after me. Tuesdays and Wednesdays he doesn't service me, and of his other clients on those days, if any, I remain clueless. This "kid" caregiver's smarts truly shine, OMG! A complimentary shoutout to all, that this company is indeed your typical WERNER!

My Dad was recently transferred from Hilo Medical to the Life Care Center. I can not say enough…read moregreat things about the Center. From the operator who answers the phone to the nursing staff and doctor. The social workers Venus and Cullen were especially wonderful! Everyone is so caring and compassionate. I had heard great things, but in experiencing it ourselves, we could not have been more impressed!!!

My grandma lived here until she passed recently... I would not recommend this place for any loved…read moreone ... My Aunty put her in this home thinking it was a good place for her but she was wrong.. I don't leave on the islands anymore so when I came to visit her she told me that she didn't like it there she would have to wait 3 hours for a nurse to take her to the bathroom because they are so under staffed I couldn't believe it ...in my eyes they don't deserve any stars ....

, . It's bad…read more when Shauna (Dr.Russel) evaluates you & and says, " ' ." 6 years ago, I was BIPT patient for my left knee. At that time, I knew I would need help with what was going on in my right shoulder. My PCP offered me drugs rather than another PT referral. This began years of compensating while doctor hopping. I'm not afraid of work... I do fear taking more meds than absolutely necessary. I was determined to keep lifting though. That magnified my issue as compensation began affecting my left shoulder as well. I got used to painful numbness & having my shoulders pop out & reset. Being in pain became my normal state of being. Earlier this year, I finally found a PCP who listened when I asked for a referral during a routine check-up. I finally got the notice I had hoped for! The very next day, I was evaluated & given a treatment plan. After years of pain, I wanted to take an aggressive approach at shoulder rehab. In so choosing, I had to be diligent & consistent. That was my responsibility. BIPT was responsible for providing a solid treatment program, walking me through everything with optimal form. Some work was familiar, some work was new. None of it was easy. I had to humble down and work lighter weights. I eventually began to feel & see progress. One morning, I realized the numbness didn't hinder my sleep. Some days, I found increased ROM with my exercises . I'm so grateful to the entire staff at BIPT Consistent good vibes & encouragement from reception to discharge at every appointment. Everyone I worked with was professional, observant & patient with my limitations, encouraging me through sessions. The positive environment definitely encourages progress. After 9 weeks, I was discharged with huge improvements. I knew from my previous experience with BIPT that drugs would have simply been a bandage. Mahalo staff for helping my shoulders return to functionality!

The owner Shauna wrote back to me months after my terrible experience here in which they set me up…read morewith two young unlicensed girls (one with whom I had an appointment turned her back on me and turned me over to a teen). I was not there to lift weights. Again, they had me lift weights more than 20% of my body weight resulting in my back going out. I was not there to lift weights. I am 73 with a scheduled surgery. Shauna just replied 5 months after the incident and said they could not contact me when I am available 24/7. IN FACT, Medicare's outside consultants tried for one month to contact BIG ISLAND THERAPY with NO RESPONSE. I am now with physical therapist facility who is sensitive to patients needs as individuals. Not like BIT.