JD takes good care of our heating and cooling systems. Joshua O. visited today to make sure things…read morewere running smoothly for our furnace and explained everything he did before leaving. Very thorough, skilled and professional! Thanks for always providing us with experts and fair prices!

We've been customers of J.D. Indoor Comfort for years. We highly recommend them. At times when…read moresomething has gone wrong with our furnace, they've been there right away, doing what needed to be done. Our furnace and AC systems work well, though, because they check each once a year: AC in Spring, furnace in Fall. Those visits give us confidence that all's well, as well as giving us the chance to check-in with the service providers, who are always prompt, polite, and helpful.

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

We have used Butts Plumbing twice now - both times Sam came out and did an excellent job. Super…read morehelpful, arrived on time, did the job at a reasonable price and even offered some tips and suggestions moving forward with our bathroom remodel. Thank you, Sam!

Butts Plumbing installed a new sump pump with a back up battery pump for us. Ours was still working…read morebut it was over 10 yrs old. The upgrade has given me peace of mind and the price is much less than having to deal with a flooded basement. Collin was very knowledgeable and explained everything about the new pump in detail. The installation did not take long and my appointment was scheduled quickly and conveniently.

Had two jobs for them: one, a standard sump replacement; the other a sewage sump replacement…read more Those jobs went very, very well. The standard sump replacement was done by Marco on Tuesday this week. The sewage sump replacement was done by Marco and Aaron today (Friday). These are two of the best workers I've seen with Roto-Rooter so far. They were friendly, courteous, efficient, and professional, They worked quickly and efficiently. Both jobs were done in minimum time. Did a nice job cleaning up after themselves. A quality install in both cases. Highly recommended.

Called for emergency 24 hour service and was told they would be there by 9pm at latest. Called at…read more9pm as hadn't heard from them and was told no one was available to come and they could schedule me for next day. They didn't even call to tell me they weren't coming!

pleasant tech. educational instructions. Slightly on the High side $$ Work probably wasnt…read morewarrented, but I had the part - please just adjust. ty

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

Long history with Luxury. They provide excellent service and really take preventative maintenance…read moreseriously. Sal - technician - very professional And personable. Takes preventative maintenance to new level. Saves on emergency calls. Paul owner/manager, very responsive and professional . Local business which really fosters customer loyalty.

This company does clean work. Prior to committing to service with them, please make sure that they…read moreassess your ductwork prior to installation to be sure that your new HVAC system is compliant with your existing ductwork. Also please be sure before they leave from every visit that all systems are in correct working order. If you feel something is wrong with your investment they have installed, call them and they will make it right.

I would leave no stars if I could! I was billed over $400 and no repair was made. They showed…read morecamera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. Pat, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets. Next review I will post on BBB.

They will give you terrible time estimates and continuously cancel your appointments for 2 daysread more

Called them because my ac unit wasn't running properly. The son came & was very honest. I just had…read morea small part that needed replaced outside. Prices were reasonable. I am keeping them on hand for any other issues that arise.

Very professional, returned calls promptly, great communication. Overall service is something he…read moreand his son are known for. Did some minor plumbing work, but do have them do my AC/furance semi-annual system checks.