Purchased high end Beauty Rest mattress. strapped ripped when we adjusted the mattress on the box…read moresprings. Terrible customer service. Both Beauty rest and Sleepy Hollow would not stand behind their product. would not recommend to purchase this product,

Fabulous experience at the Boardman location of locally owned Sleepy Hollow. My husband and I…read morepurchased a California king Tempur-pedic Breeze mattress along w/ two Tempur-pedic matching pillows. Dana was our sales representative. Dana was polite, informative, helpful & knowledgeable. She managed both the sale and the delivery of our mattress and subsequent questions regarding our two pillows in a professional and timely manner. I would highly recommend Dana and Sleepy Hollow in Boardman for anyone seeking that perfect night's rest we all find so elusive. I actually go to bed earlier no! When someone asks me how I slept last night I now give a thumbs up! LOL

Ordered twice both times we had issues the couch had a bent frame and they ended up replacing it…read moreThis time we got a bed paid over 4k for and at first it looked like everything was good but after sleeping in it we heard a knocking sound to find it had several parts not put on and the headboard wasn't even attached yes the employee s at the store all seen to be friendly but knowing they are selling you a pile of crap with a smile is even worse If you try to call anyone to get out diced no answer so I tried the call me back now no call back so now got to drive a hour to put my foot up someone butt Go to value city furniture better quality and support

This is the best furniture store I have ever been in! Not only are they friendly and fun, the store…read moreis in immaculate condition!

BEWARE OF THE TERRIBLE MGR…read more They delivered my elderly father's mattress to the wrong address. When I called the store Jay the mgr basically said what the F#$# do you want me to do. They said they wouldn't even begin to look into it for 4 days. He hung up the phone on me and stated I don't care. I had to rent a truck and pay someone else to deliver it to my house. He is the rudist most unprofessional mgr I have ever encountered. I was a repeat customer but never again!! He took no responsibility.

This is regarding the Boardman, Ohio store. Late, Saturday afternoon, we were mattress shopping. We…read morewere the only customers in the store. The employee MADE NO EFFORT to assist us, but just sat at his desk and was reading off of his computer the whole time we were there. I asked some questions, and he answered WITHOUT EVEN GETTING UP AND COMING OVER TO ME. We left, went to a competing store not too far away, and again we were the only customers in the store. That sales person spent lot of time directly with us, explaining and comparing several different products in the store. He was what you'd hope for in a sales position - helpful, friendly, knowledgeable, and caring. We bought a mattress from him on that visit. Mattress FIRM lost the sale because of its uncaring, 'lazy' employee.

Deceptive or Inept…read more Not sure which, but certainly one or the other. So let me walk you through our experience in purchasing a mattress at AF. As my wife and I enter we are immediately greeted by a friendly associate one bright Saturday morning. We explain we're looking for a new king size mattress and explain what budget we have to work with. He shows us several models and invites us to try them out and he'll be back to see what we have settled on. We didn't see him again. Next we're met 20 minutes later by Johnny "Charisma", who in a deadpan delivery tells us the mattresses we were looking at were "crap" and for what we need, recommended some other options (obviously $300+ more than what we're looking for, but meh, salesmen). We finally settled on one that was about $180 more than what we were looking for, but we figured the quality and comfort would pay for itself. So we told Mr. Charisma we wanted the mattress. He said none were in stock, but would have to order us one. He asked if we just wanted the mattress or set. We said just the mattress please to which he countered, "I can't just order a mattress, I have to order the set." So....why the option? Any who, we order the mattress only (imagine that) and were informed there would be a $40 delivery charge paid to the driver when they arrive. No problem. He tried talking us into another mattress that was $50 more expensive, saying they're all "basically the same". (Really? Even the "crap ones?") We inquired if they also remove the old mattress.The salesman said they could take it to our dumpster. (It should be mentioned, that both my wife and I are disabled, that's important for later.) So Tuesday comes around and we get the call that they can deliver. They restate the $40 delivery fee and say it has to be "cash only." I said that I was not informed it was cash only, as I only had checks. Plus, being disabled, it isn't easy to get to our bank. He said the delivery men were not a part of their company and were, in fact, independent contractors (and only working in cash tells me there's some tax evasion going on). However, since I did have a doctors appointment that Thursday, I could swing by and hit the ATM. They said ok. Now, Thursday comes, I have the $40 (in untraceable, off the radar, cash) and they said they'd be out. At 1pm, they show, and before even a "how do you do", they ask for their cash. My wife then shows them the bedroom where the new mattress goes. She told him where the blue dumpster was to which he said, "ohh no, we don't remove mattresses." I said that's not what Mr. Charisma said, and he pointed out again they don't work for the store, so "whatever." I said, well take it back. We can't physically move the old one ourselves. I called AF to cancel my order and the salesman went into customer service mode and said he would make it right. He would call them and call me right back. 2 hours later, I end up calling. He said they're on another delivery and when they're done he'll get an eta and call us back. 2.5 hours later, I call AGAIN, and talk to someone who has no idea what I'm talking about (I think it was Johnny Charisma again, but I can't be sure). After being on hold awhile, (enough to write the bulk of this review), he says the previous guy had no business making that promise as they have no authority over the "2 Men And Don't Give a F&$#" delivery drivers. So I said, cancel my order. Now, bear in mind, they have the mattress, and they have the paperwork, yet if we want our money back we have to go there and sign forms and what not. So we'll be off to see them Saturday, and never deal with them again in life. Be sure to follow our adventures in mattress purchasing as we will be going to Quality Mattress Outlet, where I'll write a review on the experience there. ***UPDATE*** In under 5 hours from writing the original review, I have been in touch via message/email/and phone with customer service, corporate, and the store manager. To their credit, they did rectify the situation and delivered the mattress (and removed the old one) @ no charge. I was impressed with the promptness of the response and I'm now a true believer in Yelp. To be fair, I did raise the rating from 1 to 3 stars. It should of been a 4 or 5, had this been the case from the beginning. Alas, the bulk of the issue stems from the company they sub-contract with, and they would be wise to find someone else more willing to work. I'm not going to need a mattress for awhile, but the wife and I will think about using AF in the future.

I have a previous review somewhere regarding this issue. To sum it up: purchased the Tide anchor…read moresofa in December. Noticed some of the cushions were not as high as others but assumed it was due to how it was loaded/stacked so decided to give them time to fluff up. They never did. By Feb, 2 spots of the couch were sinking, and it was creeking under the weight of a 15 lb dog, and the armrest side of the smaller side sounded like it was coming off when you sit down(like it was separating from rest of frame). Made several phone calls and got the runaround about warranty, store said its not on them, Peak Living said yes it had to go thru store. Once store agreed to replace i was told "base only, no cushions"... um no we paid for a whole sofa you will replace with a whole sofa. It took a month and my 1st not great review - before someone higher up at AF contacted my husband and said they were replacing it cushions and all. So... they bring replacement. I checked all cushions which definitely seemed brand new this time. Here's the reason for this review.... Tell me why, a month or so later - we have THE EXACT SAME ISSUES W THE REPLACEMENT?! Same sinking cushions in same spots, same creeking, same sounds in same spot like its coming apart! At this point we just want refunded our $1500 so we can go find a better sofa because at this point its either furniture that is being stacked wrong and damaged during shipping/delivery, or its shotty craftsmanship of the sofa to start with.

This store is absolutely awful. I bought a mattress, bed frame and two nightstand and first…read moredelivery I only got a mattress and the box spring could not fit up my stairs so I had to get a split. Then thankfully I called because I some how owed another $100 Dollars i was unaware of and if i wouldn't of paid it my delivery would have been cancelled. Now today I get my bed frame and nightstands but NO BOX SPRING. Someone forgot to put it on the truck. I'm told I can't have it till Tuesday and I am to sleep on my mattress on my floor. I call the store and to ask for a manager and I get bounced around and sent to service. Service can't do anything because they can't send another truck out and they don't deliver on Sunday and Monday. I spent over 4,000 on a bed and night stands and this is the customer service i get. Never again will I buy a single piece of furniture from Ashley.

Never buy warranty. They will not honor it, and will treat you terribly. Management when asked to…read moreintervene also discriminate against disabilities, and violate state laws. Nearly had to get a lawyer involved over a simple defect on a $5000 peice of furniture!

Same issues as Carol S. Bought a reclining couch on 11/21. Financed it cause of their Black Friday…read moredeals. Had a planned delivery date of 12/5. Got a text on 12/3 saying it would be delivered between 10-1pm on 12/5. 5pm today (12/5) and still no couch. Called the company and said it is no longer in stock and we will not be getting it. We would have to go to the store to figure out what's next! They already opened a line of credit and charged me the amount!

DO NOT BUY FROM THIS STORE. We bought a reclining sofa in November and other things worth over…read more$3000 - I called to change the delivery date and found out they are in bankruptcy. They told us they could not stand behind any furniture that is delivered from now on, so we asked to cancel our order and to give us our money back. We were told "NO". You will have to put in a claim for it. Unbelievable....we are going to dispute this with our credit card company but they are still selling furniture and guaranteed they are NOT telling anyone you cannot get your back if you change your mind. DO NOT BUY ANYTHING FROM THIS STORE.

My father in law (85 yrs old) with health issues purchased an electric bed here for just over $2000…read morein Sept 2021. Less than a year later the remote quit working. Contacted the store, (that he gave his money to), and was referred to a warranty company for the manufacturer. Blah blah blah.. long story short, 3/8/2023 still no remote, still no solution and still no help from this store that took his money! If they had - stars I would give you -10!!