If your vehicle is important to you, I would recommend that you avoid this company at all costs.
The truck driver delivering our brand new 2022 Porsche Taycan damaged one of the wheels while offloading the car, and this company of liars have brushed off any responsibility.
First off, the truck was loaded with a bunch of junk, moving boxes, and moving blankets which the driver had to dig through and move from the top level to the bottom level just so he could make way to reach our car (that process took about 30 minutes and looked totally unprofessional).
Upon reversing the car off the lift, the passenger side front wheel hit the side of the lift which caused a couple of deep dents and chips to the metal.
The driver then grabbed a piece of Brillo Pad and tried to "Buff out" deep chips on the wheel (Like it would actually help...) causing even further damage to the wheel's finish.
The driver gave us the phone number of the truck's owner and suggested that they'll prefer to deal with it without involving the insurance.
Needless to say, my phone calls to the truck owner were ignored.
On a follow up call with the driver, I was told that the truck's owner would be willing to get us a new replacement wheel, but he would like to get the damaged wheel back, to which I agreed. But the catch was that they wanted the damage wheel first before issuing payment... So, I was supposed to have my car without a wheel for 4 weeks until the new wheel came? Or did they expect me to pay $3,000 out of pocket for a new wheel and then go and try to collect from them after they didn't even answer the phone? Yeah right!
When the talks with the truck's owner went nowhere, I called the main office and spoke to a lady named Abby.
After expressing my concerns to her and telling her I wanted Sema Logistics to get me a brand new wheel, she told me she will need to "Speak to the owner". Needless to say, I never head back from her or the "Owner".
After requesting Sema Logistics' insurance information from the Porsche dealership where the car was purchased from, I found out that miss Abby Paneva is the actual owner of the company, which means she's a liar as well.
At the end of the day, these jokers wanted to pay me $300 to FIX a BRAND NEW 0 mile wheel that costs $3,000!
I don't think so! Sema Logistics were supposed to deliver me a BRAND NEW car. Not a repaired car. Even if the damage is not "Significant" as far as the good folks at "Sema Logistics" were concerned.
Luckily, my car was insured by our insurance company while it was in transport.
I filed a claim, and my insurance company paid me for a new wheel (less $1,000 deductible).
Now, they will go after Sema's insurance to collect the ENTIRE payout, and reimburse me my deductible since Sema's driver was the one that damaged the car.
Now they'll have to deal with the consequences of that, and I will leave them negative reviews on any platform available so if someone ever considered using their services in the future, they'll know what irresponsible and unprofessional bunch of clowns and liars they'll be dealing with! read more