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    Sell Your Trade

    1.0 (2 reviews)

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    13 years ago

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    13 years ago

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    Santa Fe Ford

    Santa Fe Ford

    (53 reviews)

    Let me just say how amazing everyone in their Service Dept was this morning! I limped my truck into…read moretheir service lane after having a large screw/bolt in my tire that ended up coming out just before I got there. Everyone was extremely welcoming and helpful in this situation. I wish I could remember each of their names but just know EVERY one of them were amazing and helped me in a very timely manner. They didn't have to go to the lengths they did, but they still made it their mission to get me back on the road. I seriously cannot thank the entire crew at Santa Fe Ford enough for all they did for me this morning! God bless each and every single one of you.

    My car failed to start yesterday as I was preparing for work, and I later learned the battery was…read moredead. Given that Santa Fe Ford replaced the battery just three months ago in June, I returned to the dealership for assistance. ​Initially, staff insisted the service was not performed there. Since the dead battery in my car was from 2023, the manager said. The service manager, Katlyn Byrd, approached the situation defensively and unprofessionally, treating my account as untruthful. Once she located the original receipt confirming the battery replacement and my payment in June, she suggested I might have swapped the battery elsewhere to make a false warranty claim. ​Although I remained calm throughout the encounter, there was no acknowledgment of their mistake, no apology, and a clear lack of respect. While they eventually agreed to replace the battery at no charge, they asked me to sign paperwork framing the replacement under warranty. This raises serious concerns, as the battery paid for in June was evidently never installed. ​A management role requires proper conflict resolution and basic respect for customers. This experience highlights a concerning lack of accountability and standard service quality at this location. Also makes me wonder if they have been dishonest all these years.

    Best Deals Auto

    Best Deals Auto

    (9 reviews)

    I have been searching for a used car the last 5 years. in this market, it has been difficult…read morefinding one that meets my requirement especially with ^APR tagged on to the now higher prices. I stopped by here just to see what they had. I found a used In great Condition Mazda with 80K miles for a great price. Justin was communicative and allowed me to take the car to be inspected by my mechanics & test drive it alone (Which I prefer, I dislike small talk car rides with salespeople honestly) which was a green flag to me after going to so many dealerships. I stayed to see what an out the door price would be, especially because they have no dealers fee! dealers fees are a big drawback as to why I've been searching high and low and turning away from sales for $1-3K dealer fees tagged on... Justin was approachable, earnest and realistic. As a young woman it has been difficult finding a dealership/ dealer that is not pushy, weird, or unprofessional. I greatly appreciated his salesmanship style and appreciate how he and his wife are involved in the business together. I will check back in to this review at a later time to update it in terms of how the car is doing. :) First 1,000 miles has been smooth.

    I would not recommend this location to purchase a vehicle. Very unprofessional! Frank was very…read moreunpleasant to work with. They promised a DV plate which we didn't receive. The are not well versed on the rules. Also the temp tag is only good for 30 days and they didn't even send ourperm tag out until day 37 and we didn't get it until day 41. Do you think for one moment they communicated with us...No they did not. We had to hunt them down for information. Worst customer service ever. Two stars is actually generous!

    Gettel Toyota Gainesville - Happy customer!!

    Gettel Toyota Gainesville

    (16 reviews)

    My daughter's car was hit in a parking lot while she was at school in Gainesville. The at-fault…read moredriver's insurance recommended Gettel of Gainesville, and I was a little hesitant. I was ready to try multiple shops if I got a weird vibe from the estimator. I'm happy to say no other shops were needed. I called to make an appointment and was met by John O'Halloran at the body shop. He did a very thorough inspection, pointed out areas I was concerned about and several I hadn't noticed, wrote up the repair proposal, and submitted it to the insurance company while I was there. We got full approval on everything, and parts were ordered. When the parts arrived, my daughter dropped off the car, and John and his crew gave her a ride back to school. The repair and repaint were done promptly, and I was kept informed every step of the way. When it was finished I was sent photos, and the car looked great. The paint match is right on, and there's no evidence of the damage. My daughter says it looks awesome. Even more important, since I'm not there to handle it, John made everything simple from appointment to drop-off to pick-up. He knew my daughter is not a "car girl" and took ownership of the whole process as if it were for his own child. I greatly appreciated that. A shop recommended by an insurance company can be a gamble, but this one turned out to be a pleasant surprise. If I were paying out of pocket, I would take my car to John and the guys at Gettel without hesitation.

    they may be OK at service but they are terrible at connecting you with a human being. They were…read morealways awful before at getting you to a service advisor and now they are even worse because they've instituted an AI bot. There's nothing worse than an AI bot and I do not recommend this company unless you just don't care to bother with ever talking to a human being about your car. You have to drive all the way to this dealership if you want to be able to be certain to talk to a person and if you live on the other side of town it's a real headache. Anybody on the southwest side of Gainesville has a 30 minute drive to get to this idiot dealership.

    Sell Your Trade - car_dealers - Updated October 2026

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