Update - I received a call from the owner Theresa within an hour of posting my review. She was very…read moreapologetic and her sincerity was very evident. She immediately began looking into what had happened before she called me, and now has the ball rolling. It should be noted that she called from her personal cell phone and is personally making sure that everything is rectified. I dreaded the prospect of starting this process over. Until this we were genuine "five star review" customers of Worthington Jewelers from prior experience. That is what made this so shocking to me. However, Theresa has restored the image and impression we have carried of Worthington Jewelers from the first time we walked in the door. I want to make sure that I provide up to date information and reviews so that folks can see for themselves what is happening and make their own decisions. Also, if I can take the time to write a negative review, then I can certainly take the time to make sure folks know when the store steps up to the plate to make things right. Theresa - thank you. Truly. You don't know how much it means to me that you called me, and that my wife will get this gift. *** I am a repeat customer of Worthington Jewelers, so I am shocked that I have to write this review. I went in just before Valentine's Day with a request to have specific stones mounted in a yellow gold cross. Each stone was specific corresponding to a special month between my wife and I. I started working with Stephen on this. It was going to take some time which I understood. Stephen starts the process to see what needed to be done with regards to the setting, how it comes, replacing stones, etc. I was expecting and update within about a week (per Stephen) which did not come. I had to call to follow up. That led to a return call and a trip in to the store to inspect the parts. Several adjustments were needed (that is also expected in custom work for jewelry, so I was good with this). Once the revisions were decided I left the store expecting get an update within the next couple weeks at the very least. No dice. After almost a month of no contact I called and left a voicemail asking for an update. This was about two and a half weeks ago. I received no call. I made a return call and left another voicemail four days ago. I still have heard nothing from the store. I don't understand why none has taken the time to return my call, or why I'm clearly not important enough to them to take seriously. The piece I am having customized may not be a $10,000 piece of completely custom jewelry, but I am a customer. If they are not interested then at least tell me. If they are facing staffing shortages and are running behind and can't get to the work I understand that as well. I'm flexible. There are no words for the level of disappointment I feel over this. It took me a long time to come up with this idea, pick the stones that had the most meaning, and put the entire idea together. This is not easy for me to do for various reasons. This is something my wife will cherish due to the meaning behind it. She has been through several very tough years and I just wanted her to have something that would show how much I truly love her. I will still get this piece made somewhere. I just don't know where yet. Very disappointed.

YE Gurl Says: Service Matters More Than Sparkle at Worthington Jewelers…read more Place: Worthington Jewelers Context: Bridal show intro + in-store visits I really wanted to root for this one. I'm a fan of local, mom-and-pop businesses--especially for something as meaningful as wedding jewelry. Met the team at a bridal show, and while the energy felt a little off (crowds were heavy, so I gave grace), they warmed up enough to mention an extended bridal promo and encouraged me to stop in. So I did. And unfortunately... the experience never quite landed. When I came into the store, it was busy again--fair--but the interaction felt just as unclear as before. I explained exactly what I was looking for (even showed a Tiffany & Co. reference), and was immediately told customization was the only option... with no pricing guidance, no range, no transparency. That's a miss. When I did find a band in-store that worked, I moved forward--still without a clear idea of cost. After a long back-and-forth with a manufacturer, the quote came back at over $1,500 more than the comparable Tiffany piece. Pause. I also had to remind them about their own bridal promotion while actively making a purchase. That shouldn't be on the customer. To salvage the visit, I added earrings and dropped off jewelry for repair (which, to be clear, the smith work was excellent). But the buying experience? Still off. And here's where it really mattered: I later found my original ring through my Tiffany rep and called to cancel the order. Thankfully, I caught it in time--because buried in the fine print is that custom orders are non-cancelable. That's the kind of detail that should be clearly communicated upfront, not discovered later. Even the cancellation process felt like work. I was told someone would call me back... hours passed... I had to follow up myself to close the loop. Final visit to pick up my repaired jewelry? Empty store, but still somehow rushed. I tried to browse, got prompted to check out early, asked about items I'd previously seen--and was told they didn't exist. Then spotted them right next to me at checkout. At that point, I paid for the repair work and left with the same energy I walked in with: rushed, unclear, and not particularly welcomed. YE Gurl Insight: There's a difference between *nice* and *kind*. Nice feels scripted. Kind feels intentional. And in a category like jewelry--where purchases are emotional, high-investment, and personal--experience is everything. Final Take: * Craftsmanship (repairs): Strong * Retail experience: Inconsistent at best * Pricing transparency: Lacking * Overall vibe: Off I understand why more people are opting for brands like Tiffany & Co. or even online retailers like Mejuri --you get clarity, consistency, and a smoother experience without the friction. YE Gurl Says: Support local when it feels good to do so. But if the experience makes you second-guess a meaningful purchase? Trust that instinct and move accordingly.

Just moved to the area and was anxious to find my new silver shop. I've worked with Mike a few…read moretimes now and can't say enough good things. Nice, knowledgable, fair. Not looking for any where else to buy my silver.

I love this place wouldn't believe how many vacations I've paid for with the money I make here…read moreselling my jewelry!!! I own a lot of stuff and anytime I need extra money this is my go to place the guy here is super nice he gives me top dollar and sometimes about the value for my jewels. He checks every piece to make sure it's real and good quality and lets you know exactly what it's worth and what he can offer!

This place is so adorable. I have been wanting to get my mom & sister forever bracelets..so I…read moregifted them for Christmas. We had our appointment yesterday. It went amazing. She even fixed my old permanent bracelet that fell off. This place can do it all. An awesome selection of jewelry & vintage things. Right in the heart of downtown Powell!! Parking is easy, safe. I will be back. I recommend highly!! Keep up the great work..nothing is stopping you after 30 years!! The staff was kind from the start. Prices were kinda pricey compared to other bracelet places but you get what you pay for for sure. I got the blue vintage bracelet that fits my personality exactly in addition to my other gold hearts bracelet.

Great place! Super friendly staff. My fiancé got my engagement ring here, and I was thrilled to…read morecontinue with their business on my wedding band! Highly recommend!

I had an amazing experience at Diamond Cellar a little over a month ago…read more I was looking for a pink dial Rolex on the request of my wife for her Birthday. I met Michael at Diamond Cellar's Rolex Boutique, and he made the experience unforgettable! Super professional and knowledgeable! The Rolex showroom is absolutely stunning and all the staff were very personable. My wife is over the moon with her new Rolex!

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Received almost $500 more, just on two pieces of gold jewelry [melt down value] by going to Allen's…read morein Westerville.

James was informed, patient and set the example for great customer service. Highly recommend…read moreBuckeye Gold to everyone!

My wife wanted to have her engagement ring's setting changed. I bought her a marquis cut diamond…read morethat was in the traditional setting with the stone running perpendicular to the setting. She wanted to have the stone turned sideways so the stone would run parallel with the gold setting. I thought that sounded really weird, but, it is what she wanted. She went to see Randy Siegel at the Diamond Cellar. Randy advised us on what she could do with the stone and how to best design the new setting. He drew some designs, and then set us the CAD design. My wife had some questions and suggestions for the setting, which Randy incorporated into the design. When we went to go see the ring, we were stunned! It was better than I could have imagined ... and I originally thought the idea was stupid. I was blown away by how BEAUTIFUL it was! Randy also gave us great advice on how to best care for the ring and the diamonds. It was a great experience! I would NEVER hesitate to let Randy DESIGN ANYTHING FOR US. I know it will be better than we imagined.

My fiance and I came into browse wedding bands because we were in the area, and had no real…read moreintention of purchasing anything today. However, that quickly changed when we met Ken. Ken was very kind and personable upon meeting and we instantly felt comfortable and at ease. He was able to explain different wedding band options and was a great listener to our needs. Once we found the weddings bands we loved, he gave us space to make decisions and was never once pushy. We still can't believe we purchased our wedding bands today with no prior intention of doing so, a testament to Ken's ability. As for the Diamond Cellar, our wedding bands are perfect! We couldn't happier with our experience at the Diamond Cellar and most importantly with Ken!

I cannot say enough great things about Alex and the entire team at Dublin Village Jewelers. They…read moretruly went above and beyond to make the entire engagement ring process as stress free and seamless as possible. They took the time to walk me through every step in a way that was clear, honest, and approachable, and were always mindful of my budget. Alex was fantastic to work with and kept me in the loop every step of the way. He took my loose ideas and turned them into something thoughtful, unique, and honestly better than I had pictured. The ring itself turned out absolutely stunning, a true piece of art that my fiance and I will cherish for a lifetime. I am incredibly grateful for their guidance and craftsmanship, and would highly recommend Dublin Village Jewelers to anyone!

My fiancé and I came here over the weekend in hopes to view wedding bands. We found them through…read moreGoogle, they had a lot of positive reviews. The reason I gave them two stars is because when we came in, we didn't even get a greeting, we spent over five minutes, just waiting for someone to greet us with no luck at all. While we're waiting, I briefly looked over there selection and it was pretty limited. Though not sure if they have more options elsewhere since we weren't able to speak to anyone. We ended up leaving because we felt like if we're going to make that type of investment. There's a level of customer service that accompanies that.

We had an amazing experience at Diamonds Direct! From the moment we walked in, the entire process…read morefelt welcoming, professional, and stress-free. A special thank you to Sumer, who truly made our experience exceptional. Sumer was incredibly knowledgeable, patient, and attentive to what we were looking for. She took the time to explain every detail, answer all of our questions, and helped guide us without ever making us feel pressured. Her genuine kindness and expertise made what could have been an overwhelming process feel exciting and memorable. We are so grateful for her help and highly recommend working with Sumer if you're looking for outstanding service and a wonderful overall experience!

Went in to this jeweler to look for ideas for an engagement ring, and we were greeted by their very…read morefriendly staff, who immediately offered us a beverage (mimosas included, too)! We were helped by Enrique, who was very knowledgable and patient while I tried on many rings. As soon as I showed him an inspiration picture, he was able to pick out a perfect ring that fit all of our criteria. Overall we had a great experience, and this store has a wide variety of jewelry to peruse, and even offers customization for these items! They have natural and lab grown diamonds to choose from. Highly recommend working with Enrique if you are visiting!

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

Great service. Very helpful with finding a watch band for my husband around the holidays. Store is…read morebeautiful.

* We dropped of 5 non-working watches for repair estimates and repairs. Over MANY months watch…read moreafter watch was returned as non repairable. The last watch was repaired and we were charged ***$371*** for it without receiving an estimate as requested - and as REQUIRED by Ohio law for giving consumers the right to a verbal or written estimate for repairs or services that cost more than $25. Shameful. * We really had high hopes of Denig and we liked their proprietor, but we are never going there again. Never.