John Detraglia, Sales Manager at RPM Carpets in E. Harwich resolved an issue we had because our…read moreinstaller gave us the wrong information on what to order for flooring. At the last minute, John graciously accepted our return and overnight provided us with the correct flooring for the installation to be done the next day. Shop the best and forget the rest if you want individual service by well informed sales people ready to help you when you walk in the door. Our flooring looks beautiful!

We wanted to replace the old carpeting in our upstairs that had been there when we purchased the…read moreplace several years ago. We visited RPM and were greeted with friendly and knowledgeable staff that provided details for a variety of carpets and styles. They even provide advice on the best carpet for our dog not to get his mail caught. The installers did a wonderful job and we are very pleased with the look and feel of our new carpet. Thanks RPM!

Silvestre tile did an amazing job on my small master bathroom renovation! Jean was very helpful in…read moreassisting with tile selection and had great recommendations that I wouldn't have thought of myself that came out perfect. My bathroom is beyond what I imagined, I highly recommend Jean and silvestre tile!

Stay away from this company! Jean is a liar and will cause all kinds of problems down the road,…read morelearn from my mistake. In late 2022 we hired Jean to redo our guest bath. We purchased all our own materials - he charged us over $12k to install the tile and new tub. Jean would constantly say he would be there and then not show up. He didn't return phone calls or texts. He would disappear for days with no explanation. The sporadic, inconsistent communication was the first red flag. He eventually finished the job and it looked fine. In June 2024 we were contacted by the owner of the condo beneath us that their guest bath ceiling fell in-due to water leaking from our guest bath. I immediately had a plumber go out and investigate. The plumber said this was not a plumbing problem. The leaks were due to cracks in grout and gaps in the tile/tub space. I contacted Jean and at first he denied ever doing the job which was unbelievable - the. He blamed the plumbing. Then he said the tub wasn't level (he installed the tub) then he blamed it on water splashing from the shower. I showed him the photos of the cracks and gaps in floor and tub - I asked him to take responsibility for his work and go repair the grout and seal the gaps with some silicon/caulking. He said he would be there after 3. He never showed and never called. I followed up the next business day he again said he would come out and do the repairs. Once again he was a no show. I finally hired someone else to fix the gaps/cracks. Jean is a not someone you want to do business with

I only had a small order. But when I walked in, I was greeted with smiles and warmth. Larry and Mel…read morewere both super helpful and I literally walked out of there feeling way better than I did when I walked in. Thank you for the laughs and all of your helpful tips. And thanks for going beyond the call with my multiple requests. It's not HOME BEAUTIFUL, but considering that this was my first backslash trim, I'm feeling mighty proud.

For an expert opinion on high quality materials, come to Cloutier. If you want poor service and low…read morequality products, go to Home Depot. We're in the market for a kitchen backsplash to finish our renovations. We got 5 samples of tile from Home Depot, most arrived chipped and broken. Not to be discouraged, we decided to nix the big box brand and shop local. My parents purchased their kitchen floor here years ago, and the service hasn't wavered a bit. Their showroom is extensive, and you're greeted upon arrival. Betty quickly honed in on what we were looking for, and took us straight to the section that could meet our needs. After showing her the granite we already have, she brought out several samples and a few that varied a bit from what we said we were looking for. Well, we brought a sample home, and the one we fell in love with was actually quite different than what we thought we were looking for! They have a huge array of products at different prices. Our selection just happened to be on the low end, at $11/sq. ft. Some other marble tiles we viewed were as much as $50/sq. ft. You definitely get what you pay for - $11 was a little more than we were looking at from Home Depot but the quality of the product and the service were so much higher at Cloutier, it's worth it!

HORRIBLE ! Buyer beware! Took weeks to get credit for returned rugs. Sleazy salesman could not have…read morebeen more rude when confronted about not issuing proper credit. Wouldn't go near the place.

Kents exceeded my expectations. They were patient with me whilst I chose my carpet. The…read moreinstallation was professional and the installer Arthur was an expert. Robert and Kristien were great to work with. There was a problem with one of the rooms installation ( not due to Kents but the carpet manufacturer's measurements), They replaced it and eased me frustrations. Kents is excellent with flooring options, professionalism and customer service.

Thank You! I will be back. There is a no stress level to working with you and the value of the…read more product and care you provide goes above and beyond. I cannot say enough about how pleased I am with Award Flooring in Buzzards Bay, beginning with the selection and quality of product, assistance ordering, speed of instillation, very congenial hard-working-installers and most importantly the absolutely phenomenal end result. (see for yourself) This is not the first time I have utilized their services ... and I return for the reasons noted above. THEY CARE! Are EFFICIENT and I am comfortable throughout the process.

Award Flooring did a great job replacing our bathroom floor. They fit us in during a very busy…read moretime and completed the job correctly in one day. I would highly recommend them. The owners, Kirk and Deb were very good - professional and courteous and very helpful. They completed the job for a good price and finished on time. Don't hesitate to use them.

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

John and his crew just finished redoing our 3 pine wood floors. Boy did they come out nice. He…read moreand crew won't disappoint. Woodfloors

Floors look fantastic, however, crew did not protect freshly painted risers on steps. Work was…read morecompleted two days ahead of schedule. I would have preferred extra time was spent to protect paint job. My bad for paying final bill without throughly checking work in daylight. I was so thrilled with how the floors looked that I didn't notice drip marks until the next visit to the house. Complained to John and was ghosted. Irony is that it was John's idea for us to have the risers painted white -- they were originally same stain color as steps. Now we will need to sand and repaint. I specifically asked John which I should have done first -- floors or painting -- and he said it didn't matter to him. Painters, btw, knew we were going to have all the wood floors refinished, but they carefully covered every inch anyway before prepping walls and risers. Again, very happy with actual floors and communication during work. Moral of story -- paint after floors. UPDATE: Nice to finally hear from you John even if not directly -- btw that is what ghosting means -- you never responded to my text. It's been 2 months since you finished and I only posted my review yesterday. Very patient on my part. I guess you would have preferred me nagging you? I knew before you told me that touch ups along the baseboards might be needed where the sander left scuffs -- actually were no scuffs in baseboards. The drips on risers could gave been avoided had you covered them with plastic instead of the 1" tape alone. Review is accurate, floors are beautiful. We are very pleased with floors but frustrated and disappointed about the drips. If you are concerned about your reputation, acknowledge that you could have spent a little extra time protecting fresh paint on risers and trim below upstairs walkway, apologize and move on.

Working with everyone from Colonial Floors was wonderful from the very beginning. For the estimate…read moreDave came out to our house and spent time looking at everything, letting us know what they would do, and any potential concerns. I have never had anyone so thourough about anything else like this. After being hired, they started right away and worked extremely well with our schedule. They had everything done in less than 2 weeks so we could move in the new house on our planned date! They took carpet out of 2 smaller rooms, installed hardwood floor there to match the kind on that floor. Then sanded all the floors (2 levels, house is about 2300 sq ft), stained them, and put the polyurethane layers on. Before the staining they also stained small patches with different color so we could see what we liked best in our house. They were easy to get in touch with and able to answer any questions and concerns promptly. Plus the floors look amazing! Overall Colonial floors is a great company and great to work with. I would definitely recommend them to anyone who has a hardwood flooring project!