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    Heritage Floor Covering

    4.5 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    13 years ago

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    10 years ago

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    Cape Cod Hardwood Floors - Drips

    Cape Cod Hardwood Floors

    (5 reviews)

    John and his crew just finished redoing our 3 pine wood floors. Boy did they come out nice. He…read moreand crew won't disappoint. Woodfloors

    Floors look fantastic, however, crew did not protect freshly painted risers on steps. Work was…read morecompleted two days ahead of schedule. I would have preferred extra time was spent to protect paint job. My bad for paying final bill without throughly checking work in daylight. I was so thrilled with how the floors looked that I didn't notice drip marks until the next visit to the house. Complained to John and was ghosted. Irony is that it was John's idea for us to have the risers painted white -- they were originally same stain color as steps. Now we will need to sand and repaint. I specifically asked John which I should have done first -- floors or painting -- and he said it didn't matter to him. Painters, btw, knew we were going to have all the wood floors refinished, but they carefully covered every inch anyway before prepping walls and risers. Again, very happy with actual floors and communication during work. Moral of story -- paint after floors. UPDATE: Nice to finally hear from you John even if not directly -- btw that is what ghosting means -- you never responded to my text. It's been 2 months since you finished and I only posted my review yesterday. Very patient on my part. I guess you would have preferred me nagging you? I knew before you told me that touch ups along the baseboards might be needed where the sander left scuffs -- actually were no scuffs in baseboards. The drips on risers could gave been avoided had you covered them with plastic instead of the 1" tape alone. Review is accurate, floors are beautiful. We are very pleased with floors but frustrated and disappointed about the drips. If you are concerned about your reputation, acknowledge that you could have spent a little extra time protecting fresh paint on risers and trim below upstairs walkway, apologize and move on.

    East Coast Floors - Hardwood Floor in Mashpee ma

    East Coast Floors

    (3 reviews)

    **WARNING: Do not hire East Coast Floors.**…read more My experience was devastating. John never informed me what time they'd arrive on Monday. They showed up at 10:42 a.m., parking on our lawn even though we had cleared the driveway. Taping was incomplete--corners dangled off, smoke detectors, air conditioners, rugs, and our kitchen were all exposed. At 11:15 a.m., I saw John just three feet from our front door smoking meth. They returned inside and began sanding but dug too deeply into the dining room floors. My husband and I had asked during both the estimate and Day 1 if the deep cracks from splintering would be filled. He assured us they would be. Throughout the day, they took several meth breaks accompanied by nips of Fireball. At 5:00 p.m., John claimed they'd vacuum and wipe down the entire house to leave it clean. False. Dust covered the kitchen, rugs, AC units, railing, walls, and even set off the smoke detectors. The next day, they arrived at 10:30 a.m. and resumed sanding--this time gouging the stairs and stair skirts. I voiced my concern. Again, he promised everything would be fixed "beautifully." More meth breaks followed. When discussing stain options, he first showed me "natural," then "dark"--neither matched the reference photo I gave him. Eventually we agreed on the right shade, assuring me we'd start light and layer if needed. I asked about sanding and staining the risers (part of the original estimate). He said it would take too long and I, worried he'd make things worse, reluctantly agreed. They stained while I was upstairs--two shades darker than requested. Worse, the stain ended up on my brand-new white carpet (installed four days earlier), white and green walls, white doors, trim, doorknobs, and even in gouges he'd filled with dark stain. We told them at 4:30 not to apply poly because we needed floor access to pick up our children. He agreed to return "early" the next day. Yet cracks remained completely unfilled. I cried. My once-beautiful 1990s floors were destroyed. I texted about the remaining cracks--no response. On Day 3, they showed up at 9:00 a.m. and started work. Just 30 minutes later, I saw John outside his van, scraping resin from a pipe with an Allen wrench and snorting it--again, just feet from my door. He completed the first layer of poly, then returned later with another bag of meth and a paper bag of Fireball nips. He was ready to go, told me I could let the dogs out, and I headed upstairs. Intimidated and physically small (I'm 4'11"), I paid him because I didn't feel safe confronting them. He applied the second coat while I remained locked upstairs. Before leaving, Nick, his employee, asked me to wait three hours before touching the floor, and begged me to leave an online review praising their work. They said to call if I needed anything. I cried again. The gouges remained. Streaks all over the floors. Stained completely unevenly. Dust and stain covered everything. My new carpet--ruined. My floors--ruined. I lost $3,700. I requested a partial refund via text. No reply. I emailed him to give him a chance--again, no reply. Eventually, I informed him that I had 10 videos of him using drugs, and he was going to served by an attorney and would be asked to also pay my legal fees. No reponse. Save your money and your heartache.

    Fantastic experience all around! John came over and gave us a quote on the spot. He very clearly…read moreexplained the process, set expectations, and gave us options to choose from. He was extremely communicative and helpful during the scheduling process and during the refinishing process. He did exactly what he had promised to do: excellent work in the timeframe it was promised. They did a great job cleaning up. There was minimal dust in a few minor places, but John had warned us about that ahead of time. I was surprised by how little dust there was left. The transformation of our floors was unreal. Check out the before/during/after photos, and know that the "before" was worse than the pictures show, and the "after" is better. The pictures don't do justice to how much life and vitality was brought back to these floors. We've already referred several friends/family to John and couldn't recommend him and East Cost Floors more to you!

    Heritage Floor Covering - carpeting - Updated July 2026

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