I got ACL repair, Lateral Meniscus root repair, and Medial Meniscectomy 4 weeks ago through…read moreProliance, so it was only natural to continue through their PT practice. I didn't have a preferred therapist, but I was luckily paired with Stephanie Deye, who has been the absolute best PT! Stephanie has been nothing but sweet, friendly, and knowledgeable, answering all my questions. While at my appointments, it's clear that all staff have great working relationships with each other, and the atmosphere is just very positive all around! They are also able to help each other with patients, which means availability for scheduling is better. Aside from Stephanie, I have also had the pleasure to work with Rachel C. (PTA) when Stephanie was unavailable. Overall, I've been really happy and my PT progress has been amazing! The facility is clean, and they have a variety of equipment and tools to help rehabilitation. I especially like the machine that sends electric pulses to my muscles, as it reminds me that they still exist. Can't wait to continue progressing with Stephanie and team! Mask policy: still required Parking: free parking garage

Overbilling for supposed appointments with Doctor, when I was paired with lower level PT, or…read moreintern, or passed around between lowest level assistants was very common. Overscheduling both clients and doctors is also very common between two different Proliance locations I went to. Some days it was impossible to find parking. Also observed if you're a young athlete, you'll be given 5 star treatment. However, if you're middle aged or senior, expect to be ignored almost the full duration of the appointment. I switched to another care provider on the Eastside, got the MRI I needed, and treatment that's seeing results within weeks, vs the months I wasted there.

Simply love this place and the staff…read more Molly is my therapist and she's wonderful. Great technique, good beside manners and ensures my needs are met. Highly recommend Pursuit PT, if you have already explored one for PT.

Neal and Kathleen are fantastic PT's! As a runner, I frequently suffer from little injuries, and…read morethey always set me straight (literally). I primarily have seen Kathleen. Unfortunately, they do not accept my current insurance, but that is understandable, once I can afford better coverage, I'm coming back!!

Very knowledgeable and kind. They know how to get you to follow thru with your PT. They are very…read moregood about knowing just how hard to push you each visit.

Front office girls awesome BUT if you have to deal with an accident and/or insurance, their…read moreperson(s) fails miserably. The snotty communication & POOR attitude is startling & then flows to staff. I thought the pain in my neck was bad to start with. If you could run late or have insurance- GO ELSEWHERE. Apparently, business is good enough that customer satisfaction isn't a priority

do you have access to mychart where the physician has given approval to receive pt ? your website…read morehas an error and i cannot send a msg thru the website

I highly recommend this physical therapy office if you have hyper-mobility or hyper mobile Elhers…read moreDanlos syndrome! The physical therapists all have a lot of experience in dealing with HSD and hEDS, which is very difficult to find. They don't accept insurance, but I think the quality of care makes it worth the investment.

I went in for a third consult regarding a ruptured Achilles tendon. I was frustrated, hurting and…read morefrightened of what may be lie ahead based on other doctor's visits for this surgery. I was also late because I went to the wrong building, then the wrong floor in that building until I found I wasn't even on the correct streets. When I arrived the front desk was kind and so helpful. She put me at ease saying, "don't worry...we will take care of you. I met Dr Hall and I knew immediately I was in the right place. I apologized for being tardy and his sweet response was " oh I knew you'd get here. I've been waiting." No reprimands. How refreshing. Dr Hall was kind, knowledgeable, thorough, and I told my husband that I was sorry but I found a new love. :-) He made me that at ease with everything moving forward. There are lots and lots of Ortho doctors out there and I've had a few bad experiences. This time I got it right. Thank you Dr Hall.

I have mixed feelings about ProOrtho. I think my surgeon has been top notch. Absolutely great. And…read moreI love his PA. But I have encountered other issues, most notably, with the business staff and the failure to pay attention to details or to treat patients with respect. I've also been less than thrilled with the competency, or rather lack there of of some of their medical assistant staff. I had surgery at their surgery center, and the first thing the surgical prep nurse tried to do was provide me with a medication that was on my allergy list. Post surgery, they also provided medication that was contraindicated by my surgeon's direction. I feel like they have a system in place and follow their system instead of caring about the patient. I also f found some of the post surgical direction has been sketchy and incomplete and in one case, even contradictory to the information provided by my surgeon in advance of my surgery. When I tried to draw this to their attention, they brushed me off. If you work with this facility, please be sure to advocate for yourself, stand your ground, and ask lots of questions for clarification. I would not send my super senior dad or less competent family member here without me being right at his side to advocate, and you shouldn't either.

I worked for some time with Alice and I can say with certainty that she has a lot of heart. PT is…read morea tough thing to get right because the body can go wrong in so many ways, and I truly appreciated working with her. PT Pro came highly recommended and I'm just passing that on here.

First of all let me tell you they are pretty good at what they do. They really know human body and…read moremechanics. Analyze thoroughly the muscles involved and how you use/trigger them. They will take a whole session to do this. For me everything went good. The problem is when you bring different injuries and everything hurt. Every appointment they will ask how is it going. I would answer the truth. The physicians should encourage keeping so or so plan (I am not the physician. Otherwise I wouldn't be here :)). But they didn't. Instead, they told be it was my fault becauseI programmed visits with 2 of them. I felt as they were jealous between them and they couldn't discuss patients development between the own team. It would have been worst having an app when one of them was available because there were just no appointments available. That's why I programmed as that so I could be getting treatment every week. Really good excercises but I don't know if it's worth it always debating something when you are the patient, trying hard, and being in a health place. Regarding scheduling apps: I guess is the way Therapy Companies work by scheduling 1 or 2 months in advanced. For me would be difficult to schedule with the therapist I am looking because the schedule was full. And then finding an open window with a short notice isn't that easy for me. If you say no a couple of times, they would take you out of that list. So, I didn't know what else to do. Sometimes it was a little frustrating that they don't put you attention from Front Desk to therapists. I felt I had to invest 10 mins every session to update them all instead of discussing the info. BTW we always started 5 mins late. Again, good nice staff :)

I recently suffered a serious shoulder injury. I was able to stabilize my condition on my own but…read moreas I navigated our health system, Urgent Care -- Teledoc -- Emergency Room -- Specialist, this resulted in my condition not being taken seriously. I was told to ice it and start PT. When I started with the PT specialist, they immediately flagged my condition as serious and recommended I talk to the folks at LWSS. I met with Dr. Chimes and he was the first doctor that took the time to listen to the issues I was experiencing. Dr. Chimes is direct and blunt in his feedback, a trait some may not like but I really appreciated. Dr. Chimes got me setup for a MRI that took place @3pm. He called me on his day off at 8:30 the next morning to get me in contact with a surgeon. Until I met with the folks at LWSS, I was feeling pretty abandoned by the healthcare industry. I can't emphasize enough my appreciation for them taking my condition serious and putting me on the right track.

This is my full update review (I have removed my prior). TL;DR at bottom…read more I saw Doctor Chimes around one year ago for intense hip and back pain. Right away, it was clear he cares more about his personal time than his patients. He told me he wanted yes or no answers and not explanations to his questions (and wouldn't really let me explain things in full even when it would clarify things). After my MRI, which showed multiple spinal issues (bulging, herniated, parse defect, which is a fracture) and bursitis in the hip, he gave me a shot for the bursitis that had already begun healing on its own. During this time, I continually try to tell him the pain is not in the location of the bursitis anymore. He continually ignores or even speaks over me. At the end, I am again trying to tell him I feel pain elsewhere in my hip even though there is a little reduction after the shot (but I was numbed, so of course it would hurt less). To test my pain, he had me stand up from my chair...once. Worse, when we were done and I was alone in the room, when I tried to get up to put my pants on, the pain was so intense I collapsed. This pain happened again when I got home and tried to take one step up the stairs. During our last appointment, instead of listening to me, he tells me "Your pain doesn't match the MRI", and that tells me I'm about to be dismissed, but then it got worse. He continues with, "In his professional opinion, you just need internal pelvic floor PT". Why? Because I'm a woman...and he asked me 2 or 3 YES or NO questions around sex and did not let me explain the answers... I told him I didn't think so, but he disagreed. Well, after speaking with a Pelvic Floor specialist, she disagreed with his assessment. So, instead of doing that, I went to Evergreen Sports and Spine and met with a new doctor who actually took my pain seriously. With his help and a new PT, another MRI of my hip WITH contrast (he was surprised that Dr. Chimes didn't order contrast as it's needed for specific tears in the hip), we found that I had a CAM Morphology, that should have been showing up on my other X-rays and MRIs, but apparently weren't spotted and/or reported...and that I had a tear in the Labrum of my right hip. Later, they also found I had a small pincer as well. So, a double impingement. I had to have surgery because the surgeon I spoke with next agreed that the tear was too large to not do surgery if I wanted to not be in pain. No arguing. No trying to talk me out of it. They immediately agreed it was the best course of action. I had surgery April 2nd of 2024 to remove my CAM and the Pincer they found, and then repair the labrum. While I'm still in recovery, my pain is down 80% of the time outside of flareups when I over exercise during my strength training. I would never send a woman to him, as she will be dismissed. I was in so much pain that I was crying after collapsing at the office during my last visit. The only reason I am giving this location a 2-star is because the women at the front were incredibly nice. This review is leaving out a lot of other smaller issues I had during my short time there. Maybe if you're a man, it'll be worth it, but if you're a woman, go elsewhere. I cannot, in good faith, recommend this office or Dr. Chimes. TL;DR, Dr. Chimes ignored what I said and then gave a sexist course of action due to my gender. New doctor 2 months later discovered the issue and that I needed hip surgery to remove two bone defects and a tear in my labrum. I have now had surgery and am doing well in recovery with a large reduction in pain.

Great staff but they have inept billing management. I haven't been here in almost a year and they…read morekeep sending me bills. I pay them so that I don't go to collections. Then, they send another. I call and they tell me that there's nothing that they can do to help me. I'm a disabled veteran on Tricare's insurance. Steer clear of this company.

Under new Management - Dr. Richard Barnes has retired and there is a new clinic director Erin is…read moreawesome. She has restructured the clinic and the new crew is very caring and very knowledgeable. I highly recommend this place, I have been to other places in Redmond and Issaquah. This one has a very caring attitude and is very approachable.