My experience with Saylor Physical Therapy has been extremely troubling, and I want others to be…read moreaware of what happened. The clinic collected $420 in copays from me for six visits that were denied by my health insurance because Saylor did not obtain the required preauthorization. BCBS explained that when a denial is caused by a provider's administrative error, the patient is not responsible for any charges or copays. My Explanation of Benefits statements confirm that I am responsible for $0 for these visits. Despite this, the clinic kept the money. I spoke with their office manager and explained the situation. She refused to refund the copays because she was adamant the clinic would be paid for those visits. I explained that even though BCBS refused to pay, they would still receive payment from Geico for those visits since it was a personal injury claim. She still refused to refund the copays but said they would be refunded if they received payment from insurance. Later, Saylor Physical Therapy accepted payment in full from Geico for all six denied visits and still did not return my money. They have ignored every voicemail and email I've sent since then. There was also a seventh visit where they took my $70 copay, received payment from BCBS, and then accepted another payment in full from Geico for the same date of service. According to the information I received, they told Geico the visit had not been paid, even though BCBS had already paid the claim months earlier. They kept all three payments. This does not feel like a simple oversight -- it reflects a pattern of billing behavior that no patient should have to deal with. In total, Saylor Physical Therapy owes me $490 that I believe should be refunded, and they have refused to communicate or correct the issue. I have been left with no choice but to turn to the NC Department of Insurance and the NC Attorney General for assistance. Based on my experience, I cannot recommend this clinic to anyone seeking honest or professional treatment.

After going to Saylor PT off and on for 11 years, I received a $60.00 no show bill for an…read moreappointment I had cancellled. The bill came 6 months after the alleged missed appointment. I was out of state when they say I missed the appointment. They say I have no alternative but to pay the bill and there is no one higher than the secretary that I can speak with. This is garbage but I'll keep fighting.

I had Dr. Robinson do a procedure more than 4 years ago and was thrilled. So much so that, when I…read moreneeded a similar procedure on my other foot I had to dig through my history to find him. I was initially referred to someone else by my Primary. His impression on me was so strong that I found him again 4 years later. Needless to say, he did a great job on my minor foot surgery and I am healing great!! You would be in very good hands.

Dr. Rigby seems nice at first but his only answer was amputating my big toe. my primary said no but…read moreshe allowed him to do a bone biopsy that resulted in fracturing the bone to the joint. now I can't bend the toe and have pain everyday. if you want to save your toes don't trust him. Steele creek office Instride foot and ankle

Great office! Love the Dr and staff! Over 20 years experience. They have always taken great care of…read moremy whole family.

I come here on a regular basis and have always had a great experience. I leave here feeling much…read morebetter than when I arrived. They listen to your issues and are always attentive to what your body needs. They start with the massage bed and I recommend #1. It's definitely a stronger treatment but well worth it. Then in with the doctor for the adjustment. I would highly recommend Benningfield.

This practice has been very accommodating whenever I needed to be seen. I was referred here by a…read moreback surgeon to avoid surgery. Their decompression table helped relieved the pain to the point where I was able to move again. My quality of life improved tremendously after a few visits. If I ever needed to get in, they worked me in right away. I was even able to get in immediately with an unrelated issue. Everyone from the front desk to the doctor are very kind and helpful.

I thought the consultation process was done very well. Dr. Zagst did a good job and listened to my…read moreproblems and tried to help correct them. My only problem was I paid $50 for the consultation fee, then Dr. Zagst was unavailable for my next appointment, then they canceled my next appointment because of the weather, and then the receptionist scheduled me for the wrong chiropractor!! So I only saw Dr. Zagst once and I paid my consultation fee for nothing! When I asked for the fee back the office manager refused. Very unsatisfied. Does not pay attention to patients. Dr. Zagst is I assume a good chiropractor but the office was not helpful and ruined my experience. But also, shouldn't Dr. Zagst be wondering why he hasn't seen his patient again?

I am so thankful to have found Compleat Rehab. After repeatedly being frustrated by a much larger…read morephysical therapy group, I was looking for a change. I appreciate the small and personal experience at Compleat. Everyone is super friendly and welcoming. Therapists and patients are usually talking and laughing during treatments which is a welcome distraction. Justin always listens to my concerns. I never feel rushed. It is easy to get appointments that fit my schedule and it is convenient to my job and house. If you are looking for a more personalized experience, then give Compleat a try!

I love the friendly atmosphere at Compleat Rehab! The personalized attention from the therapists…read moreand the smaller practice size make a significant difference. Unlike larger offices, my experience here was outstanding. Kudos to the friendly front desk staff and therapists for creating such a positive environment. Nothing but good things to say about Compleat Rehab!

Back to back chiropractic group has saved me from having so many aches and pains. No matter what my…read moreissue is (sore neck from sitting at a computer all day, sore shoulders from sleeping on them, sore knees, and golfers elbow) I go in and I leave feeling amazing. I wouldn't say this if it wasn't true. He's performed general adjustment, dry needling,and suction on me. My whole family comes here. The people are so friendly and I always leave feeling better.

To be fair I firmly believe in Chiropractic Care as an overall approach to holistic health, and I…read morehave for over a decade. My family and I visit Back2Back in Mooresville on an as needed basis and we have for many years. Dr. B and his team of professionals always deliver the utmost in care and therapy. After my recent adjustment I discussed an issue I had been experiencing with leg cramps. I had been having severe leg cramps for the past 4 months, and I discussed this with Dr. Curtis. He recommended a supplement regime consisting of Magnesium and Liqua-D. (Liqua-D is a liquid Vitamin-D supplement and Back2Back keeps it on the shelf.) My leg cramps and symptoms disappeared within 48 hours!!! Keep up the great work!!! See you in a few weeks!

Great for chiropractic and Darren is AMAZING for massage! Highly recommend! Staff is always…read morefriendly.

I will update you shortly but so far the Initial experience has been very positive. The front…read moreoffice nurses are very polite and professional and very understanding. Especially when you're running behind. More updates to follow But so far this is five star

I started going to Dr Jolene a few months ago due to random numbness in my arms. She has been…read moreextremely patience with me and has helped me so much. She made me feel very comfortable and explain everything to me which I really appreciate. Both Dr Marc and Dr Jolene are exceptionally knowledgeable. The office is clean and they follow all covid protocol. I never have to wait when I come in and I would recommend them to everyone. My husband have been seeing Dr Marc for about 6-7 years now and he wouldn't go anywhere else!!!

Dr. Fondino and Dr. Spina are TOP NOTCH. They are athletes themselves which makes me feel confident…read morethat I'm getting the best care from people who know what functional movement is all about. I recently sustained an injury due to a heavy deadlift. I spent 6 weeks working through a treatment plan with Dr. Fondino and have seen incredible results. Physical therapy and recovery from an injury can be extremely frustrating, but this office's approach will have you feeling at ease. I greatly appreciate their efforts to make me feel comfortable and informed each step of the way. The BEST you can get!