My experience with Saylor Physical Therapy has been extremely troubling, and I want others to be…read moreaware of what happened. The clinic collected $420 in copays from me for six visits that were denied by my health insurance because Saylor did not obtain the required preauthorization. BCBS explained that when a denial is caused by a provider's administrative error, the patient is not responsible for any charges or copays. My Explanation of Benefits statements confirm that I am responsible for $0 for these visits. Despite this, the clinic kept the money. I spoke with their office manager and explained the situation. She refused to refund the copays because she was adamant the clinic would be paid for those visits. I explained that even though BCBS refused to pay, they would still receive payment from Geico for those visits since it was a personal injury claim. She still refused to refund the copays but said they would be refunded if they received payment from insurance. Later, Saylor Physical Therapy accepted payment in full from Geico for all six denied visits and still did not return my money. They have ignored every voicemail and email I've sent since then. There was also a seventh visit where they took my $70 copay, received payment from BCBS, and then accepted another payment in full from Geico for the same date of service. According to the information I received, they told Geico the visit had not been paid, even though BCBS had already paid the claim months earlier. They kept all three payments. This does not feel like a simple oversight -- it reflects a pattern of billing behavior that no patient should have to deal with. In total, Saylor Physical Therapy owes me $490 that I believe should be refunded, and they have refused to communicate or correct the issue. I have been left with no choice but to turn to the NC Department of Insurance and the NC Attorney General for assistance. Based on my experience, I cannot recommend this clinic to anyone seeking honest or professional treatment.

After going to Saylor PT off and on for 11 years, I received a $60.00 no show bill for an…read moreappointment I had cancellled. The bill came 6 months after the alleged missed appointment. I was out of state when they say I missed the appointment. They say I have no alternative but to pay the bill and there is no one higher than the secretary that I can speak with. This is garbage but I'll keep fighting.

never rehabbed before and hope I don't have call to do it again. it's not that my experience was at…read moreall horrible (quite the opposite actually) but I'd rather spend the rest of my days in an elevated state of healthfulness rather than on the verge of enfeeblement but I suppose that is kinda the point of rehabilitative physical therapy. so anyway, after crashing into a rather large piece of machinery a couple weeks ago I was told that I would likely benefit from a series of visits and exercises and stuff so here I am doing range of motion and strengthening exercises under the watchful eyes of Melissa, Cassie, and a few others whose primary responsibility it seems is to keep me from nodding off between sets... yea for naps! for me the best part of this is I am here for the shortest possible time to fully accomplish my treatments. at my sessions I get a progress check and do a half dozen or so exercises on the machines and then I get to go home and finish the simpler but necessary stuff that requires little more than hand weights and a bench and stuff I have lying about the house which seems a good use of everyone's time and resources. takes a little more than five hours a week to get it all done which seems a reasonable investment to enhance my health and well being.

When I was shopping around for pt speaking to Beverly made up my mind. As the voice on the other…read moreend of the phone she was kind, patient and knowledgeable. And she continued to be that way with every check-in and check out. My physical therapist was Samantha and what a healer she was. She was very aware of my pain and my muscle responses which made the programs she designed that much more helpful! Her exuberant demeanor helps pull one out of their pain so the healing becomes so much easier. The techs that help with the assigned exercises are wonderful as well! Kenzie(sp?), Zach and Jasmine made my workouts a joy. They are such caring and kind people. I observed the other Personal trainers to be caring in their work with other patients as well. I went from extreme pain and no mobility in my left arm to great mobility and the best reduction in pain I have ever felt. If you are looking for a kind, caring and knowledgeable group to help with therapy this group is it!

Visited to address running pain. The therapist throughly explained each technique performed along…read morewith what should be felt. Stephen Powell was very knowledgeable and patient with my high school athlete. The area is clean. And check in was a breeze.

I just received clearance from my PT after hip tendon surgery. The therapists at this location are…read moreamazing, very knowledgeable and efficient. Lani was my primary therapist, and I would recommend and use her again in a heartbeat. I also saw Steve who did therapy and then suggested dry needling (which was included in the cost by the way). The dry needling, as well as the PT, took me to where I could lie on my surgery side with no pain! I have not been able to lie on my side in years. I highly recommend this facility to anyone looking for good care and good results!

It seems things have improved in this location since I went there in 2023 based on other reviews…read more It was like a factory. Three patients in same time slot with no privacy and to keep me busy while tending to their favored athlete patients, they made me go first to the "bicycle" even though I told them it made my previously injured coccyx bone worse. The answer was we can only treat one body part at a time per Medicare (I was there for my knee). I only improved because I did home exercises, but next time I need PT, I will go back to Atrium Health. On top of the above, as soon I was discharged, Lifelock triggered an alert that someone was trying to open local bank account with my SS number. Coincidence that they were the last place to have it? Can't prove it but the timing was a tad suspicious.

Benchmark Physical Therapy in Harrisburg, NC is excellent in every way. I was in need of care for…read moremy shoulder and they were able to see me immediately. They have the latest rehab equipment and Bryce Little, the onsite Doctor of Physical Therapy, is knowledgeable, personable, motivational, and treats you with care, empathy, and expertise. I have been working with him, following my surgeon's protocol for 12 weeks now, and I am recovering ahead of schedule thanks to the encouragement from Bryce and his expertise. And I can't rate this office without highlighting Victoria, the Office Manager. She is extremely efficient, organized, prompt in returning phone calls, and adept at changing appointments. Her smiles and laughs are contagious! The entire office is upbeat and welcoming. If you are in need of physical therapy, please give this team an opportunity to serve you. They truly care!

I had shoulder replacement surgery and a friend recommended Javin Sterner with Saylor Physical…read moreTherapy in Mooresville NC. I am so grateful I took his advice ! Unlike some physical therapy specialists who work with several patients at one time or just turn them loose with exercise machines, Javin works personally hands on during the FULL time. He also is careful to perform therapy with a MINIMUM of pain. He has been a tremendous help during my shoulder recovery and physical therapy. I have since recommended Javin to several friends who are very happy with his therapy. My experience with Saylor physical therapy and Javin has been incredible and I Strongly recommend him.

I had shoulder surgery for rotator cuff and bicep tendon repair along with acromioplasty. During…read morerecovery it was evident that I had suffered nerve damage. After going to PT prescribed by my surgeon for a couple of months I realized they had no idea what to do for the nerve damage. Fortunately, a friend had been to Javin for a different nerve damage issue. He had wonderful success with Javin. I made the switch and never looked back. My neurologist told me the nerve could take 1-1.5 years to heal. I am now 8 months post op and nearly completely recovered. Javin's approach to therapy was completely different to anything I had ever experienced. His individual attention is like having a personal trainer.

Best Chiropractor practice I've been to! Everyone was so friendly and welcoming since day 1. After…read moremy accident I was in so much pain (back and neck) and they helped me feel better day by day. Communication throughout the process was excellent. Dr. Beller and Dr Hirsch were so great at communicating with me and explaining every step of the way. Thank you so much to my "friends" Terria and Tammy for always being so welcoming and receiving me with a smile every day! Will truly miss you guys! Thank you so much for all you did for me!

My daughter and I just finished our treatments here due to a severe car accident we had in March. I…read morecan say that I fully enjoyed my time her. The ladies at the front are lovely! Kind, efficient, and make you feel at home. Dr. B was also awesome. I appreciated how he took the time to explain the way the body works and answered any questions my daughter had. I am feeling so much better. No more stiff lower back or neck. I would definitely recommend them to anyone who needs a chiropractic home.

I would highly recommend Select Physical in Huntersville. The lead PT Ed has over 10 years of…read moreexperience and is incredibly knowledgeable and personable. The clinic has a friendly atmosphere and staff with good vibes and music. It is never too crowded that you feel you are being overlooked or aren't getting the attention you need. I went for over a month after shoulder surgery and thoroughly enjoyed my experience as I became stronger and healed. If you're looking for a great PT in the Lake Norman area, Select Physical therapy in Huntersville is for you!

I was in pain and had lost a great deal of the mobility in my left shoulder when I first came to…read moreSelect PT. My PT (Evan Jones) worked with me for approximately six weeks. After this treatment time, I had regained a good deal of my mobility in this shoulder. I also had some pain i n the right shoulder which was helped as well. Unfortunately, the pain did not subside. My doctor gave me a shot in this rt shoulder and it has helped mininally. When the Covid 19 pandemic is over, perhaps I will have to have surgery. When I last saw my doctor he suggested that the arthritis in my neck may be contributing to my pain. When he asked me if I had a preference as to when I would go to get therapy for this problem, I automatically asked for Evan Jones at Select because I fine him knowable and skilled. He also has a good bedside demeanor. Professional but not a stiff neck. His office staff is very friendly, and nice as well.

Although my physical therapist was amazing their customer service was the worst I have ever…read moreexperienced in my life. Staring with telling me my insurance covered their service when they didn't after a few sessions inform me that it's not covered cancel me tell me I don't owe anything then start sending bills and threatening to send to collections if not paid. If I could have given them -1000 stars I would have.

i was referred to Luna. I had appointments schedule twice and Luna cancelled both times. so NO they…read moredon't provide care.