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    Select Physical Therapy - Cypress

    3.1 (10 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 1 month ago

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    1 year ago

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    3 years ago

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    2 years ago

    Don't trust negative reviews! This facility, the persons at the front desk, Kristin, and all the staff were simply phenomenal and top notch!

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    5 years ago

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    4 years ago

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    6 years ago

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    Star Physical Therapy Services

    Star Physical Therapy Services

    4.2(14 reviews)
    6.0 mi

    Today was my first visit, so time will tell with the effectiveness long term, but I am so impressed…read morewith my physical therapist, Andy. He was very knowledgeable and definitely spent a lot of time at this first appointment diagnosing the injury. He showed me what he thought were the root issues, without having an MRI and sent me through a litany of exercises to work on the problem. Then had a print out with everything I did to continue working on, and what to expect. He was kind, attentive and I left feeling very positive. I've been to a physical therapist before several years ago, and while that was also a positive experience; in comparison, I feel like Andy had more anatomical knowledge and experience.

    I a resident of Houston, Texas. I would like to bring this issue to the attention of the Company…read moremanagement to ensure they are aware of the behavior exhibited by their staff and to highlight the significance of upholding quality standards and proper licensing. This pertains to an unfortunate encounter with a staff member on Thursday, September 20, 2024, specifically with a therapist named "Alek or Alexis." It is important to note that the front desk staff were present during my visit and were aware of the comments made. Upon my return to address the situation, one of the staff members promptly defended him. The individual receiving treatment is my mother, who was referred for physical therapy by her physician. Initially, we had the pleasure of working with a therapist named "Victoria", who was outstanding--professional, empathetic, and highly skilled. She inspired hope in us, and we eagerly anticipated our sessions. Regrettably, she has since departed. Subsequently, we began sessions with Alek, who, from the very beginning, made several discouraging comments, including: 1. Questioning our presence in therapy. 2. Indicating that my mother's evaluation suggested she was unlikely to improve, thereby questioning our reasons for attending. 3. Stating that this is not a gym for entertainment, implying that if we wanted that, we could go to a gym, and making remarks about individuals attempting to exploit the system for no valid reason. I was taken aback by his rudeness, as it felt as though he was accusing us of dishonesty and trying to take advantage of the system. I was shocked that he spent the entire hour of our first interaction merely reiterating why we were there. It felt as though he was suggesting we should leave. Engaging with him became increasingly intimidating, as he made me feel like a liar and that we had no right to be there. The reality is that he seemed disinterested in working with my mother, preferring instead to handle only straightforward cases where he could simply direct patients without much effort. 4. He indicated that if we did not attend sessions at least twice a week, we would face removal from the program, a statement the front desk staff later clarified as inaccurate. 5. In the second session, he made an inappropriate remark regarding my mother taking an extended time in the restroom, plus he mentioned that she likes to talk suggesting that she was doing that to avoid exercising. I would like to respond to that by saying that if he truly possessed the experience he claimed, he should know how to gently and respectfully redirect her conversation to encourage her to continue exercising as she is a senior person. 6. He stated that he found it challenging to work with her due to her slower pace compared to other seniors, plus safety issue, suggesting he was overwhelmed with patients and needed to focus on those who could keep up. It seemed as though we were being encouraged to leave the office because of his reluctance to assist my mother, as he provided various justifications related to our attendance. I shared my work obligations and emphasized that I am her primary caregiver. After discussing with the front desk staff, I discovered that the assertions regarding removal from the program for missed sessions were baseless. We eventually scheduled appointment requesting another therapist who have experience and knowledge, not bothered by patient and select what he/she want. I never see such a thing, I even asked about such behavior, no one agreed. My advice if you want to work in a field in the medical industry you need to be patient and passionate, it is not all about money. It is important to address the front desk staff regarding the situation with Alex as they seemed to be defending him. It appears that rather than offering assistance, he was more focused on expelling us from the premises. We expect to be treated with respect as clients, especially in a business context. We are not here to deceive or seek entertainment; this experience has been quite disheartening and has left us in disbelief. It is truly unfortunate and disappointing.

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    Star Physical Therapy Services - Star Therapy Services

    Star Therapy Services

    Star Physical Therapy Services - Star Physical Therapy Services

    Star Physical Therapy Services

    Star Physical Therapy Services - Star Physical Therapy Services Storefront

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    Star Physical Therapy Services Storefront

    Star Therapy Services

    Star Therapy Services

    4.5(2 reviews)
    4.3 mi

    It is an odd thing to say that I enjoyed physical therapy. I associate physical therapy with…read moreresistance bands, medicine balls, and uncomfortable stretches. Star Physical Therapy Services was all those things, but the staff and therapist were able to make it an enjoyable process that I actually looked forward to each week. Each day I went in I was greeted by friendly and very intelligent personnel in a clean, professional setting. The Physical Therapist that saw me for my issue listened to my problems and came up with a routine that worked for me, both in office and at home. Hopefully I will never have to go back but if I ever need physical therapy again, I will go back to this location. 10/10 Highly Recommend.

    This is a brand new location for this company. I have not been to any of the other locations, but…read morehave been very pleased with the services I've received at this new Cypress location. I have had four sessions with PT Kash. She is personable, knowledgeable, and works me very hard (In the best way). I have a Progressive form of MS, and not every PT I have had over the years does a good job with neurological patients. Kash is fantastic. Also, Nicholas, who works the front desk and assists with patients, is extremely helpful, particularly in working with their accounting office to deal with insurance companies. The ONLY reason this review is at four is because they could use parallel bars, which are very helpful for neurological patients. But since they are so new, I am confident that equipment will be purchased at some point.

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    Select Physical Therapy - Cypress - physicaltherapy - Updated August 2026

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