Extremely unsatisfied with the purchase of my 2020 Kia Soul. Refer to the pictures of the email I…read moresent to the owner that he couldn't be bother to answer me about. I will not be buying a replacement vehicle for myself from any of the Matthew's dealerships. Kia finally decided to buy back the vehicle but not giving me the full amount after I hired a lawyer to fight with them.

My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to…read morecheck out Matthews as they sell a few of the brands that we wanted to try out. We had a great experience with a sales rep at their Mitsubishi / VW dealership even though I didn't fit into most of the cars we looked at. The salesman we were working with recommended we check out their Kia / Subaru store and called ahead for us. Upon arriving we were immediately greeted by Brian Chadwick and I'm happy to say everything worked out great. I explained what we were looking for and he took us to a bunch of vehicles so we could see how I fit into them. Eventually we test drove a 2020 Subaru Outback even though it wasn't on our list and we loved it. We went back in and did the preliminary paperwork which was painless. There was no pushiness around the optional extras that they offered. Most importantly the price was very fair without having to do any kind of haggling. When all that we could do with Brian was finished for that evening we were passed onto one of the finance people who was also very nice, and again this was completely straight forward. No backroom sales pitches or any other junk that we've run into before. We came back the following Thursday to finish all the paperwork and take delivery of out new Outback. The process was very relaxed and if I can be honest, we left without feeling like we'd gone through what I'd call a normal car buying process. This was so far removed from any experience we've had in the past, we will definitely be coming back here the next time we need a replacement vehicle. If you're looking for a car, I'd recommend the trip to Vestal to check them out and I definitely recommend working with Brian Chadwick.

Just picked up our used vehicle at car depot on main street in Binghamton what a beautiful…read moreexperience it was right from the begining first of all Art is the man no kidding he is so kind he bends over backwards for you now tell me what used car lot puts new spark plugs in and does a tune up I'll tell ya who Art! Seriously if you are looking for a used vehicle you have to go there you won't be sorry appreciate all you have done marilyn and jerry

I have gotten a few vehicles from Art he is a really nice guy who really helps people .u won't find…read moreanother him ..thanks for always giving my husband good vehicles

I set up an appointment date and time. When I arrived I was told that the car was sent to the…read moreauction. No I'm sorry...No call in advance letting me know...No customer service skills whats-so-ever. I even sent an email looking for an explanation about the mix up and they couldn't even be bothered to replay. What a lousy way to treat a potential customer right from the same neighborhood your business is in. I'll be sure to tell everyone about how well you treated me...That you can count on...Last time they'll EVER have an opportunity to sell me anything...

Leo and the crew at Priceline Auto in Johnson City, NY sold me an excellent one-owner Toyota…read moreTacoma. The deal was very fair Leo and his folks were very friendly and accommodating. There was a small issue with a sensor that they took care of quickly and completely. I live about 100 miles away from the dealership so they saved me a trip by setting me up with a repair shop close to home who took care of the problem. I recall reading a generally negative review on another site where the customer complained that the company seemed a little too laid back and its employees seemed to be more interested in watching a soccer match on television than selling cars. For me, that was a plus, not a minus. Unlike visits to other car dealerships where it seems as if the sales rep is always trying to convince me that I am his/her new best friend, Leo and the folks at Priceline are not those phony, cookie cutter car sales reps, but just decent people trying to do a good job for their customers. I think that they realize that they won't make every sale but that if they treat their customers and would-be customers properly, they will come out far ahead in the long run. These are the type of people that I enjoy doing business with. I highly recommend!

Matthews Volkswagen of Vestal gave me the worst dealership experiences I've ever had. They arranged…read morea Hertz rental that I paid THEM for, and when I returned it exactly as instructed, Hertz hit me with $525.88 in bogus fuel and "special cleaning" fees. Matthews refused to help at all, even though the rental was through their account. On top of that, my check engine light came on the moment I left their lot, and instead of fixing it, they falsely claimed I had someone else look at it--which never happened. No accountability, no support, and no professionalism. I would not recommend this dealership to anyone.

My son and I were traveling on a Saturday morning from Rhode Island to Upstate New York to visit a…read morecollege when about 4.5 hours into a 6.5 hour trip when our Passat just cut out on us on the highway. We call a tow truck and find a close Volkswagen dealer to bring the car. I called ahead and they said they were busy but could certainly pull the codes to find out what was happening. Upon arrival they immediately put a tech on it and he rapidly diagnosed a faulty alternator. I went into the service counter to decide what to do with the car and it turns out it was lucky for me that the Service Manager was in on his day off to take care of a few things. He immediately hatched a plan to get the alternator in house quickly and asked a tech to stay late to get us back on the road. Wow what great luck, but it turns out it was too good to be true, the alternator was not available locally, but they could get it by Monday. The service manager came up with another great plan to get us going. We leave the car for service and we get an enterprise rental car to get going and he will arrange for our car to be delivered to us in Rhode Island for a nominal fee. He calls Enterprise to get us a car (they close in 20 minutes) and then drives us to the rental place in his own car, waits for us to obtain the car before leaving, shakes our hand and we are back on the road. The car was repaired for less than the quoted price and is on its way back to me now. I cannot say enough good things about the service department at Matthews on the Parkway in Vestal, NY. You may not need what I did, but they will certainly bend over backwards to help you.

They didn't start working on the car until an hour of waiting, and charged for it. I recommend…read moregoing somewhere else if you can.

About 2 months ago, our son bought a used car from Matthews Planet PreOwned. Unfortunately the car…read moredid not have a second key or an owner's manual. We did not realize this was the case when he paid for the car. We didn't sign the paperwork until a week after our son paid and that is when we found out about the items missing. We were originally told that we would have to pay extra for the items since they were listed as not being part of the purchase. However, after a discussion about the missing items, Matthews kindly offered to provide the owners manual free of charge and to give us a second key at a reduced cost. Ideally they did not have to do either because the items were listed as not part of the sale. We appreciated their understanding and accommodation.

It can be really stressful living in rural PA when the car needs maintenance or repairs. Gault has…read morecome through for me every time (even with staffing and parts challenges). Much appreciated!

HUGE DISAPPOINTMENT!!! I went to Gault BMW with my 2005 BMW…read moreZ4 last week to have my car inspection for NYS registration. Brian in the service department failed my car with the following reasons and the price they would charge to repair to pass: Windshield wipers $105 + tax Power steering rack $2,215 + tax 4 way hazard switch. $4,190 + tax Needless to say I went somewhere else. After their inspection all I needed was a tail light bulb for $6.00. What a racket they are. Do not trust them at all. Beware.

We just purchased a new CRV from Miller Honda. Arron Craige was our sales associate. Believe me…read morewhen I tell you that he personified HONDA HOSPITALITY! He was a pleasure to work with. Arron was super organized and very knowledgeable. He guided us through the process with ease and called us after the purchase to see if we had any questions. He even made us popcorn! Miller is very fortunate to have this guy on their team! Jim and Dolly Terzian

Abysmal, all across the board. Sales went terribly, ended up getting the wrong delivered twice, and…read morehad to pay more than I was told for the car I waited months for; was a lemon, but they wouldn't accept any responsibility or offer anything for that; and parts communication is nonexistent and has caused me four so far when trying to get something fixed. Keep looking, Gault is close by and many others.

Derrick and his crew are great. No pressure. Friendly and knowledgeable!…read moreThey go above and beyond for their customers and stand behind their vehicles. We purchased from them for the 4th time recently and we don't waste our time looking elsewhere. Highly recommend!!

Been to see Derek a few times. Drove a fee cars nd told him what was wrong then he fixes and sells…read moreit. The last time I will ever go there I drive what seemed nice like a nice suv. Nope. I told Chris, she's ok nd she would get back to me. She never did. Derek said he would get the wobble checked out, next thing I know price is 1k more, typical scumbag behavior. Don't get scammed by this trumper...