Select Blinds has very poor customer service. Don't order from them because they don't offer any solutions for you if you are dissatisfied or receive something unexpected. I purchased a almost white coastal roman blind, after carefully selecting the color from a sample ordered, and it arrived with an ivory lining that totally changed the color of the blind. Who puts an ivory liner on a blind. They didn't disclose the lining color in any way and just noted "light filtering". After trying their chat a number of times, being told I was transferred to an agent that never happened, I finally decided to call and wait. Finally an agent answered and asked that I send a picture of the lining after he already confirmed they use an ivory lining. That is the only solution he had for me. When I asked if there was someone else I could speak to he said there wasn't. How long will this take to resolve now or will I just have to live with this yellow colored blind. read more

Horrible experience with 5 blinds ordered from Select. Buyer beware, they will not accept returns, give you your money back, or acknowledge the fact they provided blinds with incorrect dimensions. I now have 5 blinds that look horrible because they are too short and 1 completely is too small to even fit. We had to make wooden wedges to attach on both ends to keep from falling off. We should not have to do that. They needed to provide blinds that are exactly to the dimensions we ordered. We are very disappointed with Select especially since they are not willing to accept their error. read more

DO NOT BUY FROM THIS COMPANY! I HAVE BEEN TRYING FOR OVER A MONTH TO GET SOME KIND OF CUSTOMER SERVICE. It is impossible to get someone on the phone. They make you leave a message and never call you back. We made a large purchase from them and now there is no support. Anywhere is better than this company. Look at the reviews. read more

If I could rate zero, I would! I ordered and received a motorized cellular shade for my patio sliding door. It was the wrong length when received. After a few weeks it was replaced. Over time and as expected, the battery pack in the header was recharged, using the charger cord that came with the shade. In June/July the shade stopped working. I tried recharging as normal. That didn't work. I asked for replacement cord in July (still under warranty). After weeks of waiting, they sent the wrong charger cord that didn't connect to the battery pack cord. I contacted them again and was promised a new cord. Weeks passed. It wasn't until I posted on Instagram about my dilemma that I was contacted by their social media team. And then by customer service. I was again promised resolution. After another two weeks (yesterday) I finally received a package hoping it was the cord to charge the currently unusable motorized shade. But noooo!!! They sent me a remote control. I still have a non-working motorized cellular shade from Select Blinds. It's now the end of November and I will have to purchase something else hopefully in time for the Christmas holidays, to cover my sliding door because it is evident that Select Blinds takes your money for the purchase but doesn't care whether you remain a customer in the future. NEVER WILL I EVER BUY FROM SELECT BLINDS AGAIN! read more

Build quality is cheap, missing hardware, looong delivery times. I purchased vertical blinds for my patio door, one half closes all the water, the other half doesn't letting light in. China junk! read more

Select Blinds has the worse customer service department I have ever dealt with. I have called every single days for 4 days straight. Every single representative is unable to help and conveniently every single day every hour of the day the supervisor is unavailable. I have been told everyday the supervisor will call me back. Still waiting. I ordered 3 shutters from them. 1 came broken and the other 2 the sizes are wrong. They switched the height & width measurement around. They refuse to refund my money. They refuse to re make the order. They refuse to do anything but repeatedly tell me I can re order with 10% off this time. What a scam!!! They expect me to pay them again and just hope they do it right this time?? I want a full refund!! I have used this company for shutters in 2017 and in 2022 with no issues. Now in 2025 I order again as my house flooded in a hurricane and I had to replace everything. If I put in the measurements correctly in 2017 & 2022, I also put them in correctly in 2025. This was their mistake not mine! read more

Horrible company--I measure according to their instructions...They didn't fit. They say the guarantee satisfaction... Well they would not take them back. I did a chargeback and then called them again to send a call tag to pick them up to get them out of my house. I told them that I would donate them to Habitat for Humanity if they didn't have them picked up. They wrote me and told me to donate them. They then told the CC company that they never got them back! I have it in writing that they said to donate them. Do not do business with this company if you value you your time and money. read more

First, my order took forever to receive and second, they sent the incorrect color and will not do anything for me. I wish I had checked their Yelp reviews before ordering from Select Blinds and will never use them again. I have had good luck in the past with Home Depot and find that they stand behind their products. Unfortunately I wanted to save a few $$ but now am stuck with blinds I will have to throw away. read more

I ordered $1,249 worth of "luxury" vertical blinds for inside mount windows. All the vanes were too long, even though I used their measuring instructions. Now they want $998.76 to remake the vanes they cut wrong. I emailed numerous pictures to prove it was their mistake. Their return policy says they will remake at no charge if its their mistake, unfortunately they don't own up to their mistakes. Now they're ignoring me. I saw info on line that says they're a division of Hunter Douglas. Be very careful ordering. Gerald F. read more

Beginning to think Select Blinds is part of Walt Disney Corporation, I have never seen such a Micky Mouse outfit in my life! Started a warranty claim June 13th, 2024, please send me a couple of push ferrels (for string adjust) and I can fix it myself. Well, here we are July 26th, 2024, and still no parts oh the parts they did send looked nothing like the picture of the parts I needed and sent them. Small clear round is what I needed; black end caps is what they sent? 12 to 15 phone calls and have asked to speak to a someone in charge just to be told no one is available now but someone will call you back within 24-48 hours. Was told this on 3 different occasions and I even waited 72 hours to call back and was told the same thing 24-48 hours someone will call. Have spoken with Raymond twice what a puppet this guy is he told me once a manager will call me back in 5 minutes! F--k you Raymond, F--k you Select Blinds and F--K the half dozen or so other puppets I have spoken with. read more

Select Blinds - What they sent - Shades & Blinds Near Me - Lincoln, LIN

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Don't do it. They are not made in the US and you can not speak to a human if something goes wrong. Only text or chat with representatives in the Philippines. I am trying to track an order showing "package received" by FedEx for 11 days and not moving. The customer service representative tried to tell me the order was delayed due to the hurricane. I quickly pointed out that San Diego (where the blinds ship from) was not effected by a hurricane so she changed her story and told me they were "held up in customs". With so many online blinds services to pick from keep looking for one with better reviews. I have filed a complaint with the BBB and will dispute the charge on PayPal so I can get my money back and reorder from someone else. Lesson learned. Read the other reviews also. read more

If you order shades/blinds from them be aware that what you get is what you have to keep. I ordered a whole house of cordless shades and within two years two of them stopped working due to frayed and tangled cords. I called customer service and was told I could put in a warranty claim and all I had to do was contact customer returns with a picture of the damage and a replacement would be sent. The website wouldn't let me submit the claim, calling customer service is no better.The Real real is that they last maybe two years and the solution is to wait til they have a 50 off sale and just replace the defective shades. That being said, the shades are nice while they last but the cost/value factor goes up if you have to buy replacements every two years. read more

Their refund policy is absolutely ridiculous. They refuse to refund for defective products unless you are willing to jump through multiple rings of fire. They demand that you send videos of the defective product. Then they must have a "team" of people review your request. Then they deny it. Then you must appeal their decision. And it goes on and on and on. It is obvious that they are just trying to frustrate the consumer into giving up. Don't use them. It isn't worth the hassle. read more

Whatever you do do not order from these people! They are impossible to get a hold of if there's a mistake . And they do not do returns or refunds ! Also their product is Shawdy and the light comes through read more

I bought a house that had blind from selectblinds (sticker on bottom) and 2 of them a broke. I didn't won't to hope I get the right replacement to match so I called asked them to look up bu address. I now live here, not the previous owner, and I am only asking them to look the size, color, brand, etc so I can get the dame as a replacement. they will not do it saying it has to do.with customer privacy...BS. I bought a house and still get the previous owners mail. I just want them to look up an order, by home address, so I can reorder the identical as what is already here. not asking how much whe paid or anything about her. they refuse to help me!!! read more

It is hard to rate this company because the blinds they make are usually awesome. I would give their products a 5 Star rating and Customer Service a 1 Star. Over the past 10 - 12 years, I have ordered and installed 22 different sets of faux wood window blinds. I have never had a problem until I ordered a replacement set last month. The fit in the window is great, but the blinds will not close all the way. The new blinds are in between 5 older sets of blinds. You can see from my photo how much more light comes in from the new blinds verses the old ones. I asked for a replacement and explained the problem. I was asked for photos, then a video, I sent both. Now, I am being told that these are not "Blackout Shades" and that is the way they are supposed to work. This new set of blinds are the same make and model as the other 21 sets I bought from them, and they all snap closed very tightly. I was told "Sorry for any inconvenience" this may have caused. I think this company must have had new owners take over recently. The customer service they used to have was great. They can now deal with my bank on this purchase. read more

Select Blinds - THE BIG SHADE IN THE MIDDLE IS THE NEW ONE. - Shades & Blinds Near Me - Lincoln, LIN

Missing parts. Nobody answers the phone. They don't include any instructions or at minimum a packing slip. The screen door blinds look nothing like the picture the picture. They are poorly, poorly made. I've been on hold with "customer service" for over 35 minutes!!!! Still no answer. Biggest waste of time and money!!! Never again. read more

Ordered black out shades for my office inside an office building. They are not going to work so wanted to return for refund. Company doesn't accept refunds or exchanges. Be careful what you order, because they will refuse a refund back to you. read more

I bought 30 expensive blinds, something happened with the other that 6 cassettes or balances were missing. I called and tried to reorder and offered to pay them and the company said. You need to buy the blinds again!! because we can't supply any parts or replaces, just when you do the order. Short history, they don't have any customer support or part supply, they only get your money when you buy if something go wrong ...good luck. Never again I'll buy to them. read more

Ordered 3 custom sized blinds. Website said "Ships in 5-7 days!" when I ordered. 8 days later and they have an estimated ship date of another full week out. I asked if they could help me out with expedited shipping since their production is taking longer. They said sure - for $30 a blind!! Like c'mon....you can't keep your time promises to customers, the least you can do it offer something to make it better. We ordered from here bc we were lead to believe we'd get them in time for a rental home opening. Now we may miss the deadline. Not happy at all. read more

Select Blinds is a nightmare. They must spend a lot on marketing to cover up all the disgruntled customers. They send me terrible shades - wrong color, misshapen. Getting someone on the phone is impossible. I filed claim twice and instead of addressing the claim they started sending me samples. I would not trust this company in terms of quality or integrity. Watch out! read more

Product is fine....shipping is terribly slow via UPS. Three weeks from order and still have not received my blinds. Comparatively I personally sent a similar weighted shipment to New Mexico via UPS ground and it arrived in six days. Not sure where the problems with shipping lie. read more

HORRIBLE HORRIBLE HORRIBLE 5 of the 7 blinds we ordered have come in wrong. All of them were to be top down bottom up. 3 hours with customer service and all they will do is try to sell us more blinds read more

I purchased my second set of blinds for my french doors, (first set broke after 2 years) then less than 6 months later another one broke. I contacted Select Blinds to file a warranty claim, I sent them a picture of the broken blind, as requested, then they wanted a video. I have no way of sending them a video. Now the 2nd one from my order is broke. I will never do business with them again, I spent good money and have purchased 2 sets for my french doors plus several from my RV. read more

I ordered white roman shades but got YELLOW. I went through the whole process, sending them pictures of the sample vs. product and they basically told me too bad, it was made correctly - no refund, no exchange, no making it right. I ended up having to dispute the charge on my cc. User's recommendation: Buy your products literally anywhere else. read more

They appear to be quite dishonest. They have a "buy one, get one free" sale except that before the sale they raise the price enough so that you're paying for two shades anyway. Sneaky. read more

They claim 100% guaranteed. Well, read the fine print. Once you buy them they are yours, no questions, no concerns, just a rude response from the customer service rep. DO NOT BUY FROM THIS COMPANY read more

I ordered Roman shades from Select Blinds and I love them. It seemed like they were taking a long time to manufacture but suddenly they were completed and shipped. They were made in Vietnam but shipping was really fast. They are so beautiful and function correctly. Very happy overall. read more

STAY AWAY!!! If this review steers just one customer away I'll feel satisfied. First time I have ever wrote a bad review but I'm seeing my complaint over and over on yelp. WRONG COLOR and they will not replace the order. read more

unable to return cheap ugly curtains. I would never buy curtains from this company again. They're crooks

This has been a night mare. They are not responsive and impossible to reach. I was given multiple revised production dates that were delays in receiving the blinds. When the 2nd delay was communicated via a no-reply email, I decided to cancel and find another company. I made contact and was reassured that the order was canceled. I never got an email to confirm and called again. Getting thru took over 40 minutes and was told again the order was canceled. Today I get an email stating the blinds are shipping. So sad that their company does not have a process to cancel and prevent this from happening. I will refuse delivery and file a credit card dispute. All of this could have been prevented if they would have canceled on my 1st request when there were production delays. I have over $750 tied up on my credit card due to their failure. I would NOT recomend this company. read more

Ordered my simple blind on 10/6. Should have been delivered a few days ago. Tried to call and was unable to talk to a person but directed to a text message. Text messaging response was quite slow and in the end they could not tell me what happened to my blinds. Instead, just said I should hear from someone in 1-2 business days and then disconnected. of course they have charged my credit card. I wonder if I will ever see blinds. Poor, poor customer service!! read more

A few years back I remodeled our first home and got all the blinds from Select Blinds. The experience was good since everything fit or was close to the ordering dimensions. Recently, after my 4 year-old took a pair of scissors to the blinds in the master bedroom of our new home, I ordered three blinds to replace the old ones. I wrote in the dimensions and not long after I received my blinds but this time each blind was narrower by 5/8 of an inch. That is almost three quarters of an inch narrower. I needed to mount these side by side to cover a large three pane window. After multiple attempts to resolve this with customer service, the final answer was pretty much, "we can't replace them or give you a refund, since they were within our margin of error of 1/2" for inside the frame and +/- 1/8" adjustment. That's almost three quarters of an inch of an excuse not to replace these. If this is what they mean by "custom blinds" then the idea of "custom" can be thrown out the blind-less window. Their best customer service solution was to promise store credit after donating the items and providing them with proof of donation. So the best solution to a botched "custom" order is go find a donation place, donate your blinds, and then, maybe then we will give you store credit to order another set of blinds that we won't guarantee they will fit. I offered to return their blinds for a replacement or refund but they won't accept returns and will not do refunds. If you choose to purchase from SelectBlinds, my advice is read the fine print and hope for the best. My recommendation to you and what I will do in the future is to go to a more reputable company that has quality customer care. read more

Horrible - their customer service won't do anything. Their products are terrible quality and do not match the photos. Bringing my business elsewhere. read more

We ordered 7 sets of dual/zebra shades from Select Blinds on 11/25/2022 and they were delivered 12/8/2022 Order number 8827291. When we had them installed, we received a call from our installer advising us that the blinds were all 10-12 inches too long This made no sense because we had purchased a total of 21 blinds previously from Select Blinds during 2022 and they were all cut to the exact length. Upon advising Select Blinds of the error, they asked for a series of pictures. Then they responded that the blinds were "supposed to be cut longer that what we ordered". Then on January 14 they back tracked and said the previous representative confused roller blinds with Dual/Zebra shades and the latter should have been cut to length. Then on January 18 they back tracked again, and advised that the blinds should have been cut too long and were therefore properly manufactured. My main issue is that my first 21 blinds were great, fit nicely, and customer service was responsive. Now, SELECT BLINDS HAS SWITCHED TO A TOTALLY DIGITAL SERVICE, so you cannot get one point of contact to discuss a problem and seek a resolution to the problem. Rather, you receive canned responses for someone or something In the meantime, I have 21 blinds that I love, and 7 blinds that are too long, with a company that will not remedy their error. read more

SELECT BLINDS MAY BE THE WORST EVER One Blind worked, but it was monumental to program it. The second blind did not come with a plug or wiring to charge it up. And then it would not work at all, even though fully charged with the plug from the other blind. Each blind was supposed to come with a plug and wiring. Horrible customer service and a horrible experience getting help. My story: I purchased some Neo Smart Blinds, motorized blinds 2 days ago that I ordered and I ordered a smart connect Wi-Fi connector that cost almost $200 to utilize the blinds on my Alexa. Of course it didn't work at all. I contacted customer service and they sent a link to chat with them on text only. They do not provide live customer service at all and the individual said that the smart bridge they sold me does not work with those blinds which they sold me at the same time. I said why did you sell me something that didn't work with it he said you should've read the fine print so no refunds, no exchanges, then silence. Stay away from these people they are unbelievably bad as well as passive aggressive. When I finally told the guy that I had no choice but to leave a bad review, he started acting real nice to cover his previous bad behavior,but of course, still didn't provide any customer care or service at all but continued to play games and set me up. Unbelievable. Do not deal with Select Blinds or you will be so sorry if anything goes wrong I've ordered lots of motorized blinds from Serena shades. They're more expensive, but they work very well. One of the Neo shades I bought from Select Blinds, as mentioned, doesn't work at all and I've had to file a warranty claim but I've heard nothing. It's been a telling experience. I completely wasted money and time which they have basically stolen from me. Stay completely away from these people. Select Blinds is not worth the time or money you'll lose on a company that does not back up what they sell and then make you feel like there's nothing you can do to honestly rectify your loss. read more

Buyer beware! I wish I had read these reviews prior to purchasing. I ordered the Architect Roller Shade - the website said it was 100% polyester fabric. When it arrived, it was coated with a vinyl material. Looks like something I could purchase from a discount store. Customer service said I should have requested a fabric sample prior to purchasing and would not offer an exchange or refund. Will never order from this company again. I would give zero stars if it was available... read more

Wow, I wish i read the reviews first! They send me a 450.00$ Blind that crooked on the bottom edge. Very noticeable. Don't buy from this Company. read more

This company took my money and did not deliver the blinds. Customer service will not make it right.

HORRIBLE. Sent me wrong color and won't give refunds. I contacted the BBB and others about them. Wish I saw these reviews earlier. STAY CLEAR of Select Blinds in Arizona!!!! read more