I have just taken delivery of a G Plan Mistral recliner sofa and two power recliner chairs which I ordered over the internet from Claytons Carpets website, http://www.claytonscarpets.co.uk what a pleasant experience! The service I have recieved from Clayton's deserves recognition in this day and age. I had visited local furniture shops in Oxfordshire and they were very high pressure, and too expensive! We wanted to take our time and decide on such a big purchase. It was much nicer knowing what we wanted sitting at my computer in the comfort of my own home with a cuppa, making my mind up in my own time without the salesman breathing down my neck and I paid much less than I had been quoted at Furniture Village who were not particularly helpful either. I was sceptical about ordering a sofa online but needent have been.The whole process has been painless, so I'm now a converted online shopper! I couldn't decide between two colours so I first rang them and Simon in web sales sent me some samples. Decision made after a couple of days pondering, I ordered over the phone, they were helpful and friendly. After about three months I got a call from a lady called Jane to arrange delivery and told me they deliver to my area on a Tuesday, the delivery men were courteous and set the recliner up for me and took away all of the packaging, all in all a great job. I would have no hesitation in buying from Clayton's again. read more

I purchased a chair online, which had an estimated delivery date of 8 - 10 weeks. At week 12, I contacted the company to find out what the delay was. Simon, in web sales, was on leave the first time I called, I was promised a return call in two days time. One week later, after no response, I called again. He was not in on that day either, I was promised a call back which again did not happen. When I eventually spoke to web sales team I was informed that they would investigate the delay. It was also apparent that I should have received written confirmation of my order, they agreed to resend the documents although again they did not arrive. Three weeks passed, I contacted them again, when I was told that the chair was now ready for delivery, and that the planned delivery date was in three days time. The chair was delivered without further incident, around 17 weeks after the order was placed. I am aware that delays in supply are not the fault of Claytons. However, it was their responsibility to keep me informed of potential delays, return my calls as promised, and let me know that the chair was ready for delivery. I would not recommend this company to others for online purchases. read more

FANTASTIC PRICES BACKED UP BY WONDERFUL SERVICE!! I have recently taken delivery of a new G Plan suite from this supplier. The service from Clayton Carpets has been superb from start to finish I changed the order made by internet the following day by phone (great to have a readily available contact number on their web-site and a very helpful member of staff assisting with my requests!). The suite arrived ahead of schedule and we were not ready to receive it but once again Claytons came up trumps and agreed to store free of charge (it ended up for 2 months!). Delivery to Scotland was not a problem and the guys were on time (we were advised of the 3 hour delivery slot by email the previous evening) and they even assisted removing our old heavy suite into the garage for us. My only negative comments are 1. their trading name as they are not just a carpet retailer they offer very keenly priced suites and furniture too! 2. the do not have a store North O'the Border! I would recommend this firm to anyone without hesitation. read more

I must say that my experience of Claytons has been extrermely good.The price was very competitive which was the reason for initially putting my order with them. The service in particular from Simon Burt was also very good, he explained everything clearly and even had a little haggle on the delivery. The order and delivery came within the stated delivery times and the delivery driver unpacked and installed the furniture items where my wife wanted them, clearing up and taking away with them all the wrappings. I would certainly recommend Claytons and would definitely use again. read more

Very helpfull, shown respect by staff, spent time to discuss carpets with me. Fitters came on time and did a quick tidy profesional job. Have a good reputation, hence no negative reviews on internet. read more