Won't honor warranty on a blind that is less than a year old. I bought 10 blinds dns spent a lot of money based on their 3 year warranty.

Avoid dealing with Select Blinds. I ordered blinds on April 21, 2025. They delivered only a portion of the order on May 05, 2025. Despite a call and greater than eight email exchanges with this company, they have still not delivered the balance of the order, though in each case they claimed the balance of the order has just shipped, but cannot provide a tracking number. I have filed a claim with the BBB as well as a dispute with my credit card company. Buyer, please beware. read more

Don't buy from Select Blinds. Today, the blinds have been on order for 4 weeks. They were not truthful on their website about production and shipping. Really terrible service! read more

I wished I had checked reviews, but got caught up in finding a blind that most closely matched a broken, existing blind. The quality of the Select Blind I chose (Cordless Light Filtering Top Down Bottom Up Shades) is horrible! The up/down movement is sticky, choppy and rough - not smooth at all which then causes the blind to raise and/or lower unevenly. I'm having major buyer's remorse. I don't like the color or the opacity either, but that's more my issue. The bottom line is that, based on the quality - which is POOR - I would not recommend this company. Also, when I ordered they said delivery in 2 to 5 days; it actually took about 2 weeks. read more

The blinds were fine, but they refused to replace a headrail that they cut wrong by 20 inches!!

this company is the absolute worst! I ordered blinds specifically for blackout purposes, sent me the wrong size. when I explained to them that they sent me the wrong size they offered to remake the blinds at the same size that they made before. I told them until I was blue the face that I didn't want a remake because I don't trust the company to make it time when they couldn't make it correct the first time and I wanted a refund. They keep quoting that their terms and conditions prohibit them from issuing refunds. I have gone round and around with this company and looks like I am never getting my over $100 back. They are a scam, don't order from them! read more

prices are attractive but the customer service is TERRIBLE. literally some of the worst i've experienced of any company. I've called them over the course of 3 months now to get my blinds properly measured and each time i call them i have to re-explain my issue. customer service is not US based (and i don't mean that as a bad thing) and because of that there is a protocol that is followed but i don't think any of the reps actually do any reasoning/thinking on their own - they are just phone robots. very disappointed that i can get my blinds that were too short replaced with properly sized ones. i will no longer be doing business with this trash company read more

I had ordered Roman shades from Select Blinds. Before ordering I asked the "specialist" if I could use the same size and they said "yes". My blinds were 2 inches larger than what I had ordered. I contacted customer service and was asked to take a picture of my measuring tape and the measuring tape next to my current blinds. only to be told they will not refund but I could order but would have to pay for and they would provide a 10% discount. That would be a total cost of $4,500. I would not recommend Select Blinds their specialist's do not know what they are talking about. HORRIBLE company ! read more

The motor on the no-drill blinds needs to be charged with a USB port that is located at the top of the blind - not at the bottom - making it extremely difficult to charge on high windows. This is stated in the online user manual. Also, read their no return or exchange policy carefully. They won't return or exchange if you are unsatisfied with the product unless there is an error on their part. I was on hold for nearly 45 minutes with customer service; it was awful. read more

Buyer beware! SelectBlinds offers a 90 Day Satisfaction Guarantee - but this is a FRAUDULENT offer - they make it seem like they guarantee happiness - but they DO NOT OFFER A CREDIT OR REPLACEMENT! The language says that they offer a replacement, but you have to pay for it! Their guarantee is that they will give you coupons that you used in the prior order +10% off the replacement YOU HAVE TO BUY NEW PRODUCTS!!! This is a guarantee. You have to pay - NO refund or exchange (remake) unless a product is defective. I ordered blinds that looked cheap and stuck out, they said that they would make me a new set with a different mounting system, I was happy until they later said I had to pay for it! I don't understand how that is a guarantee. This is absolutely false advertising and I'm sure a lot of people are stuck with products they don't like because they think that they have a guarantee like other companies! Most companies on the Internet will give you a guarantee and a credit towards a replacement. Definitely order from them! I called about this issue four times as I had three windows done and it was over $400. I was promised all four times that a manager would call me back and no one ever called me back. poor quality and poor customer service. Stay away. read more

DON'T DO IT! The first thing they do is take your money at the time the order is placed. The last thing they do is offer customer service. I ordered motorized zebra shade with remote and a bridge hub. Bridge came, no shade. Got an email shade was being delivered next day (3 weeks at this point) so I opened the bridge to charge it ($200 upcharge) shade never came. Got another email shade was coming next business day. No show again. It's now 4+weeks. Called customer service which is clearly outsources, said I wanted to cancel the order. She told me okay for the shade but no return on the bridge since it was opened. I said I wanted to speak to a supervisor, she put me on hold, then said supervisor was on another call. Clearly this person was sitting at home in her pajamas most likely. Told me supervisor would call within 2 days. No call of course. Finally shade arrived after 5+ weeks. DOA. Pure piece of junk; motor won't charge. Called customer service, this time got a busy call center in some remote location, agent barely spoke English. Took my complaint and said he would give it high priority to be reviewed and someone would get back to me in 3-5 days. So here's the kicker-they have my $744 and I have nothing. If I don't pay my credit card I will be charged a service charge and interest. read more

Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem. We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem. They sell faulty products and then treat customers very badly. read more

I ordered samples for my wife to look at, she decided on one and I wanted surprise her for her b-day and ordered 9 huge windows, after 6 days I get an email saying they are on backorder and could be another 20+ days before they start the order. I just called to ask them to cancel the order, and I have asked 6 reps in chat and on the phone after being on hold for 2hrs each time. They told me they will send a note to production and see if they can cancel them but yet I have an email saying all windows are on hold, nothing has moved forward. Now the slimy tactics is to send out a window remote via FedEx so they can say they have started the process. Hours on the phone, I so messed up by not reading these reviews first, If you are looking for blinds, please read these reviews before purchasing at select blinds. read more

I ordered 5 faux wood blinds; all 5 blinds were the wrong size. notified so called customer service and explained the problem. I was told on at least two occasions to take pictures which I did. They promised to get back to me which they just gave me the runaround, I will notify Paypal for a refund. Stay away! read more

I ordered by 2" faux wood blinds two weeks ago. The process to measure and order was made very easy. I received my blinds and they were a perfect fit, and so easy to install. So happy with the process. I wish had had found this company sooner. read more

Purchased several light diffusing Zebra Blinds with bottom lift. This is a very poorly designed product. The roller does not allow for easy opening and closing without tearing fabric material. Specifically, here's what happens: the fabric materials move left and right on the roller unrestricted and the fabric gets caught along the edges and starts to tear with the up and down movement. So the nice blind you just bought gets torn and frayed nearly right way. Customer service tries to appease you by sending you another but the problem is the same. Cheap, cheap, cheap. It's too late to dispute the purchase with the credit card. To add insult to injury, guess what pops up every time I load YouTube. You guessed it: An insulting video ad for Select Blinds. I can't stand it. read more

They were great while I was ordering but miscommunicated where to measure from so the blind doesn't fit and now they outsource customer service to India, don't return my calls, and say I'd have to start over with a whole new order. No exchange. So frustrated. read more

We ordered blinds in December. They arrived after having to be re-routed because they were trying to send them to our other address in another State. When they arrived, only one of the blinds had the correct hanging hardware. We've been waiting an additional month for the correct hanging hardware to arrive and now we see that it's also being sent to the wrong STATE. This is very frustrating because these blinds are for our front doors. How can they send two identical blinds with 2 different sets of hardware. It's either top mount or side mount and they didn't put the same hardware in with both shades that were made at the same time. We are VERY Frustrated with this company. The product is great but you have to be able to hang them. read more

Had a problem pairing a remote from a past order once I got to a supervisor they took care of the issue. Have 3 orders from this company and all have been satisfactory and as advertised. Good quality and prompt delivery. The people you place the order with have been very helpful read more

Excellent blinds, reasonable prices, fast shipping within the *continental* USA. I shipped 5 blinds to a relative on the mainland because Selectblinds.com does not ship to Hawaii. I brought my blinds home by checking them as baggage with my airline. I love the blinds! They appear more durable and made of higher quality material than the Changshade blinds I ordered through Amazon. I would order more for all the windows in my house if it was possible to have them shipped (at reasonable cost) to Hawaii. read more

I bought the No Drill Blinds Roman Shades. Measured them correctly, tried to install them and they were too heavy for the no drill mechanism. I contacted Select Blinds several times. They kept sending me videos of blinds that had nothing to do with mine and the phone calls were difficult because the people I talked with were not easy to understand. I filed a claim and they just kept asking for more information. It was so unnecessary. I really just wanted to return them. I ended up buying brackets and making them work. I have bought all of my blinds from Select Blinds. This was the first time using the No Drill add on. I was so disappointed I will not buy from them again. read more

Two stars because they appear to be made well. The rest is customer service. There's no talking to a human. If your blinds are not working, you're gonna end up texting somebody and they take about 12 hours to get back to you. Needless to say, I have this nice motorized roller shade I just installed before my Christmas party and naturally, they don't work. I had to message them and then they take approximately 12 hours to get back to me. They have me push a button on the shade which is supposed to make the shade step, but it doesn't. Apparently they didn't believe me, so I had to send a video of myself, pushing the button to prove that it doesn't work. Then they asked me if I charged the shade. I did not because there is nothing in the instructions that mention charging the shade nor did they send me any sort of charger. Normally I would YouTube it but I can't even find the brand on there. Anyway, these suckers cost a thousand dollars so I'm not thrilled. Then I got wooden blinds. They have you send the exact measurements and then they send it 2 inches too short so I have to dismantle something to adjust them which I do not want to do. All in all, I'm not happy with the service. I still have to install the kitchen shade, so we'll see how that goes. read more

They sent room darkening shade with gaps I showed them pictures and they're not taking responsibility they were lying about the discount and supervisor never called me back even I was a requesting it a few times I'm not recommending this store anymore even I was a good customer they became worse read more

Select Blinds - Shades & Blinds Near Me - Lincoln, LIN

Very poor customer service... I will not order from this company again. Have been on hold, in chats, etc... they are like an insurance company... just want to wear you down and make you go away. So I am going. read more

Poor quality. When you attempt to return for refund, you get the run around. In my case, I message them several times a week and nothing has been resolved. They tell me daily they will come pick up the item or they will send a label but neither ever happens. There's always some excuse. You can't speak to anyone on the phone- text only. read more

Blinds do not fit windows some are to short some are to long and some are not wide enough to cover windows. Select blinds customer service is the worst I have ever had the deal with. When starting a claim you are asked to provide pictures order number etc.. two weeks or longer got email that customer service needs the same information again. I have supplied all the information and pictures they request, only to have them ask for it again. I have been passed off to multiple people going on 4 months. Thousands of dollars waisted. Do not use this company read more

Chain broke on the first use! In addition, the hardware sent with the shade was horrible and with not strong enough wall anchors. For the price of this item, I expected better quality. Shop elsewhere ! read more

Select Blinds - Shades & Blinds Near Me - Lincoln, LIN

Quality of the product is good but service is very poor. I ordered a cellular blackout blind from them that arrived about 10 days after the order but did not have appropriate mounting hardware included. I both called and chatted with them on the website and they put in orders to have the hardware sent but it never went through or was shipped and it has been over a week. They similarly just keep saying it will come but they do not. If you do have issues with the product provided they do not seem to provide adequate assistance. read more

I order 14 motorized elevated coastal woven wood shades after reviewing a lovely sample. The shades arrived in a timely manner. All 14 damaged! Frayed, holes, dents in the shades from the large rollers. When I called to report the damage and included photos, I was told they would be remade and shipped within the next 10 days. They were never shipped. Called again and was told they will not remake them that I should steam them. I was told the shades are 40% paper and 60% bamboo! The website clearly states they are bamboo grass, linen and wool. There is no way I would have paid thousands of dollars for paper shades!!!! Since I cannot steam out the shreds, frays and tears I requested a refund. I was told it would be processed in 24-48 hours. 7 phone calls, and 5 weeks later no replacement product and no refund. Every phone call ends with "you are super high priority and we will get back to you with your resolution in 24-48 hrs". Request a manager...they are busy and will get back to you in 24-48 hours. They never do. I am now filing a claim against this company. read more

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I contacted Select Blinds about a cord that was getting fraid. They immediately sent out another new blind. I was just amazed at how quickly everything was approved and shipped out to us. They have quality and beautiful "custom" shades and blinds at an affordable price. read more

I ordered a few samples before I placed my order. The samples helped guide me to the right choice for my space. The pricing was great and the site is user friendly. I have nothing but positive things to say. read more

Select Blinds - Easy to hang and perfect for an updated style. - Shades & Blinds Near Me - Lincoln, LIN

sent me blinds with the wrong measurements Refused discount refund or return They were an inch off on over $1000 worth of blinds There are many blind companies, I suggest going to any of the others read more

I ordered shutters for a single window in April 2024. The item finally arrived in July but it was damages. A replacement was ordered which took until October to arrive. That was also damaged. My request for a full refund has been delayed over and over. I am constantly asked to wait 1-2 business days for a resolution. I am still arguing for a refund with them. Do NOT bother with this poor practice business that has zero customer service. read more

Horrible customer service. They tell you they will get back to you about your product complaint and never call or email you back. I lost over $250 to this company. Do not buy from them. Poor quality product and terrible customer support. read more

Here;s my issue with SelectBlinds. The product is fine and well priced. Resetting the top and bottom position of the rollers is a nightmare. The printed instructions were incorrect. I could not get customer service on the phone. The youtube videos they sent me were also incorrect. I have spent so many hours trying to reprogram these f***ing shades! It might be a better use of my time to hire someone to come in and provide full service. It's more $$$ upfront but then it will actually be complete, I'm so annoyed with them! Order 9310721 read more

Select Blinds has very poor customer service. Don't order from them because they don't offer any solutions for you if you are dissatisfied or receive something unexpected. I purchased a almost white coastal roman blind, after carefully selecting the color from a sample ordered, and it arrived with an ivory lining that totally changed the color of the blind. Who puts an ivory liner on a blind. They didn't disclose the lining color in any way and just noted "light filtering". After trying their chat a number of times, being told I was transferred to an agent that never happened, I finally decided to call and wait. Finally an agent answered and asked that I send a picture of the lining after he already confirmed they use an ivory lining. That is the only solution he had for me. When I asked if there was someone else I could speak to he said there wasn't. How long will this take to resolve now or will I just have to live with this yellow colored blind. read more

Be VERY VERY careful if you order. Keep ALL info/records handy. Take screen shots, for you may need them. Do not let another family member step in, if a problem occurs. First blinds were too big. Hubby stepped in, and they later claimed he made a different order. Custom service goes from impossible to fair. I was made to feel as though I was trying to cheat them. YUK! Not long ago this company was very good. Don't know what happened to this company. read more

If I could rate zero, I would! I ordered and received a motorized cellular shade for my patio sliding door. It was the wrong length when received. After a few weeks it was replaced. Over time and as expected, the battery pack in the header was recharged, using the charger cord that came with the shade. In June/July the shade stopped working. I tried recharging as normal. That didn't work. I asked for replacement cord in July (still under warranty). After weeks of waiting, they sent the wrong charger cord that didn't connect to the battery pack cord. I contacted them again and was promised a new cord. Weeks passed. It wasn't until I posted on Instagram about my dilemma that I was contacted by their social media team. And then by customer service. I was again promised resolution. After another two weeks (yesterday) I finally received a package hoping it was the cord to charge the currently unusable motorized shade. But noooo!!! They sent me a remote control. I still have a non-working motorized cellular shade from Select Blinds. It's now the end of November and I will have to purchase something else hopefully in time for the Christmas holidays, to cover my sliding door because it is evident that Select Blinds takes your money for the purchase but doesn't care whether you remain a customer in the future. NEVER WILL I EVER BUY FROM SELECT BLINDS AGAIN! read more

Do not use this company. Total ripoff. The light filtering shades changed color ftom gray to beige when light passes through. I have other blinds from blinds.com that don't fo this. Customer service said that the blinds fo this. Total junk. read more

Select Blinds has the worse customer service department I have ever dealt with. I have called every single days for 4 days straight. Every single representative is unable to help and conveniently every single day every hour of the day the supervisor is unavailable. I have been told everyday the supervisor will call me back. Still waiting. I ordered 3 shutters from them. 1 came broken and the other 2 the sizes are wrong. They switched the height & width measurement around. They refuse to refund my money. They refuse to re make the order. They refuse to do anything but repeatedly tell me I can re order with 10% off this time. What a scam!!! They expect me to pay them again and just hope they do it right this time?? I want a full refund!! I have used this company for shutters in 2017 and in 2022 with no issues. Now in 2025 I order again as my house flooded in a hurricane and I had to replace everything. If I put in the measurements correctly in 2017 & 2022, I also put them in correctly in 2025. This was their mistake not mine! read more