I've been here a few times with my friend and I highly recommend it. Everyone is very nice and…read morecourteous, they follow social distancing and are really good at making your visit safe. They are fully equipped with good technology and wait times are reasonable. Due to vivid, there is free parking for now, not too sure about normal circumstances. Overall great experience.

Great eye doctor, I've seen him a couple times now and didn't make me feel like I shouldn't have…read morebeen there and gets right to the point which was nice

The team at IRIS are incredibly friendly, kind, and professional. Having come in from Texas…read morethey really helped me in a bind without hesitation. I highly recommend their business to everyone.

I went to IRIS in Okotoks 2 years ago with a model number of the frame I wanted. They didnt carry…read moreit but did their due diligence to bring it in for me . .. even less expensive than another local store. I received excellent service and just recently went in for a bit of repair and re adjustment. Very professional and courteous.. would go back anytime

Love my new eyes. The care team was amazing. The experience was amazing. There's a lot of…read moreinformation you need to understand. The pricing is only confusing if you don't read the information they gave you. I chose the advance eye which was more but well worth it. Anyone complaining about miss information is probably not reading the information they gave you ! So read everything and understand. :) I wish I did this 10 years ago!!!

I had an initial consultation with Leanna Sawchuk Dec 13, 2023. I was booked into surgery March 7th…read morewith Dr. Richard Léger. I didn't have my prescription on hand for the consult so the same day after I was home from my job I emailed her back with a copy of my prescription. I didn't hear back for 5 days so on Dec 18, 2023 I emailed again to touch base to make sure my email was received as I was waiting for a more concrete price for my procedure. Leanne didn't email me back until Dec 27, 2023. The price range that was given to me were very large (from $400/per eye to $2140/per eye). I didn't want to apply for financing if I didn't have to, but i genuinely had no idea what my surgery was going to cost me. So I emailed again on Jan 24, 2024 to go over the prices again as I was a little confused. It's been 8 days and no response and overall I'm very disappointed in the customer service and lack of information. I called the Lasik MD line in Calgary, AB, and cancelled my appointment . I do not feel comfortable giving money to a place that is not able to answer my questions and return my emails. Additionally, the person (Ali) I spoke with from Patient Care Centre said they were unable to provide me with an email confirmation of my appointment cancellation. Not having a paper trail of correspondence also doesn't make me feel very comfortable, in the event I am accused of missing my surgery and/or have to pay a penalty. I will be looking elsewhere for laser eye surgery, if you like being kept on "read" then Lasik MD is for you.

Abhorrent customer service. Had to reschedule an appointment due to the fact the technician put…read moredrops in my eyes they were not supposed to. Fast forward to my next appointment I had a hard time getting off of work, I arrived 20 minutes early only to wait over 2 hours before walking out. Didn't even see the eye doctor. Reported this location to my main GP. If your doctor schedules you an ophthalmologist appointment here; ask to be moved elsewhere to another ophthalmologist. Unprofessional and completely disrespectful of everyone's time & health concerns. Reception didn't even apologize or care. Told me that the doctor stays 'an extra hour to two to see all the patients' as when I left 2.5 HOURS after my allotted appointment time, the waiting room was completely FULL.

After waiting for a while, no big deal, in came the dr. He barely acknowledged my presence but when…read morehe did speak to me his tone was surly and he was very sarcastic. Finally after ignoring me for about ten-fifteen minutes he started to check my eyes. He suddenly got very angry and shouted at me that my bangs were in his way. He actually yelled at me which is a first for me from a man who calls himself a professional. I would not recommend that this company even walk my dog because if that's how he treats a first time patient then he doesn't deserve my time or my money!. I've never written a review in my life but people need to be warned about SIGNATURE EYE SPECIALIST.

Wait times were not longer than to be expected. Front end staff from reception through testing and…read moresurgery were friendly and professional. I had lens replacement surgery to correct for distance that in my mind and according to a second opinion from an unbiased outside optometrist, was not as successful as should be expected. One eye is 100% near sighted, but the other eye is slightly far sighted. After 9 months, the surgeon was still evasive and did not agree with my concerns about the results and the Gimbel Operations Manager was rude and unresponsive to my emails.

This place is like a well oiled machine. They do on average approximately 16 of these procedures a…read moreday. I had the Lasik surgery with cross linking. They start off giving you a mild oral sedative that's supposed to calm any nerves. A nurse will come and get you, and take you to the surgery room. Introduction's are made, doctor and assistants. Then the procedure begins. The only discomfort I felt was the pressure on my eyeballs. They freeze your eyes, so you feel slight sensations from where the push around your eyes. The lasering only takes 1 min or so, and you smell what people have described as a burnt hair aroma. That's exactly what it smells like. More time is spent in preparation of the eyes then the surgery itself. Oh one more thing. They have a really comfy waiting area with recliners. They also let family members watch the procedure if you so desire. Still to early to say what the outcome will be. I just had the surgery yesterday. So far so good. Just a little blurry/ foggy from the post op eye drops.

Mitchell Eye Centre was a great choice for my eye surgery. They were referred to me by my family…read moredoctor, but ultimately I chose them because I felt comfortable at their office, did not feel pressured during the consultation. The free post op care for 12-months after surgery played a big role in my decision. I had terrible eyesight (-7.50 in both eyes and astigmatism) so I went with PRK. I got the procedure at the beginning of the year, followed their instructions to a T, and now have better than 20/15 vision. I had no ghosting, no halos, no tearing, no pain after the first couple of days, no complications in general. I got the procedure done on a Saturday morning and drove the next morning. Big mistake. After nearly running someone over I quickly gave up the car and didn't drive until that Wednesday. Right after the procedure I felt fine, but the next day I felt like clawing my eyes out for a couple of hours. The sensitivity to light stayed with me for that first week. Something to think about: the eye drops. I don't mind using them but I began to forget to apply them. Found it was easier to set mini-alarms on my phone to remind me. Dr. Mitchell was professional, patient, and friendly. Mitchell Eye Centre was clean and very comfortable. Open hours were convenient. Early, late, and weekend hours, and support before, during, and after the procedure. While I certainly hope that I don't need to get more eye surgery in the future, if I did - I would go back to the Mitchell Eye Centre.

I wish I had read these reviews before booking with Mitchell Eye-Centre…read more I had a "refractory lens exchange" 4 1/2 weeks ago, which cost me $10,000. What a nightmare -- one of the worst health-care experiences in my life. Dr Patrick Mitchell spent a total of 5 min with me during the initial consultation/exam and pre-surgery. He was rude and abrupt with me. The staff were rude, dismissive, and incompetent... horribly long waits; inaccurate and confusing written-information; patients are treated like cattle at a meat-processing plant. Only a few of the technicians were pleasant, helpful, and had decent manners. I was provided with a number for a so-called "24-hour emergency call-line". I phoned it around 5 times, and only once was it answered by a live person. The other 4 times I left messages and was called back HOURS later by a rude staff-member who gave me inaccurate and dismissive answers to my questions. That's when I finally gave up on that clinic. I agree with the sentiment of another ex-patient who stated that she felt like sending the Mitchell Eye Centre a card saying... "Sorry to have bothered you". I would add "... and I'm never coming back..." To top it off, 4 1/2 weeks after surgery (and spending $10,000), my eye-sight is 20% blurry and I'm still light-sensitive.