I was excited to kick off my birthday celebration at the new Seek location in Trinity Groves, but unfortunately, the experience was extremely disappointing. After this visit, I don't plan on returning to this location.
The waitress, JoJo(white girl), appeared overwhelmed from the moment we arrived. She raised her voice at my friends and me, saying, "I'm not even supposed to be over here," before telling us she couldn't serve us and that we would have to go inside instead (There wasn't room inside) . What made the situation even more frustrating was watching her continue to serve the table right next to us while we couldn't even get something as simple as water or a menu.
As you can imagine, we were disappointed and frustrated by the way we were treated. The interaction felt rude, dismissive, and disrespectful--especially on what was supposed to be the start of a special birthday celebration.
The one bright spot was the hookah attendant, who was kind and did his best despite what appeared to be a staff shortage and high demand. Unfortunately, his excellent attitude couldn't make up for the overall experience.
Overall, my visit to the Trinity Groves location was very disappointing. If you're planning to visit Seek, I would recommend the downtown location instead, where I've had a much better experience. read more