Amanda has a ton of innovative ideas for whatever your needs may be. She's easy and fun to work…read morewith and will do whatever it takes to get the job done. She's professional and detail oriented and I'm really glad I get to work with her. I definitely recommend her for all of your accounting, small business, and nonprofit needs.

From the owner: Welcome to Business Solutions by Design, Your Accounting Ally! We are here to assist you with your…read moreaccounting, financial, and consulting needs for your business and non-profit organization. Our passion is to help you understand your finances and leverage that information into decisions that promote profitability. Our specialty is working with creative businesses, businesses in technology, and non-profit organizations. Education is our passion and joy. Being able to deliver clarity and reduce uncertainty is our why. We love being able to affect positive change in your business.

It's very rare for me to go to the branch these days. While I was in the area I figured I'd maybe…read moreget some cash from my account. I walked inside and immediately was told I needed to remove my prescription glasses and hat. I inquired why to be told it was for "security measures". I mentioned how my glasses were transitioned lenses and how I need them to see. They didn't seem to care and asked me to remove them. I said no because it seemed excessive considering I'd been a client for several years. I denied their request to remove my glasses. As soon as I walked up to the available teller another gentleman was asking me the same request before I could even hand my debit card or get my balance. I was deeply offended and quite frankly disappointed by the way I was treated. I felt discriminated by the staff. They treated me like I was a street criminal. I'd never felt so discriminated against. I told the staff "I guess I'll have to close my account. Sure enough that same day I did and when I returned to the branch. The staff at the front only asked me to remove my glasses which at that point I obliged only because I was ready to close the account. After years of loyalty it became quite clear that they clearly do not appreciate their members business and are very discriminating/ judgemental on their client's appearances. That was the last strike for me so adios Nuscenda! I'll be taking my business elsewhere where I won't be discriminated against!

First off, someone took our appointment time and we had to wait a very long time and then they keep…read morechanging their story on what you can and can't do. Truly the worst bank

I have been going to Nusenda for over 20 years. In the last couple of years they have gone…read moreabsolutely downhill. Their Customer Service is a real joke. They messed up my account and we're totally un concerned that it might affect me. Any solution I suggested they blocked. The quality of the telephone line was so bad that I couldn't even understand what the service rep was saying. And she mumbled as if she was talking in her sleep, which perhaps she was. I've had this problem with several branches so I don't think it's just one branch. Today I went to the CU ATM. I usually go to, and it wouldn't allow me to withdraw any money. I looked at my balances, and it said I had zero in my checking, which is absolutely untrue. When I went on the app, it showed me a healthy balance. Same thing with savings. Customer Service was awful. They offered no help except to go to a different ATM and that they hadn't any other reports of a problem so I guess that makes it my problem.

The Nusenda team that monitors reviews reached out to me via email and provided a phone number to…read morehelp resolve my issue. I had the pleasure of working with Michael, who was truly a breath of fresh air. I can't express how grateful I am for his incredible support! He guided me through a challenging problem with such patience and expertise. After asking just four questions, he quickly identified that Nusenda had purged all web users who hadn't logged in for a while. Michael provided clear instructions to create a new user account, stayed on the line to assist me every step of the way, and ensured my information was verified in the system to prevent any future issues. I am so thankful for Michael's help--his kindness and dedication made all the difference! Thank you, Michael!

I wanted to take a moment to recognize the outstanding customer service at Specialized IRA…read more After a recent conversation with Alisha, I felt compelled to share this publicly. Nicole has been exceptional in managing my case transfer. My schedule isn't the easiest to work around, but she has remained consistently engaged and proactive. Every Wednesday, without fail, she calls with updates and keeps everything moving forward. What could have been an overwhelming process was made simple because she took the time to guide me through each step. She made something complex feel manageable. Camille and Nicole have also been incredible--always kind, friendly, and genuinely helpful. Every interaction feels warm, attentive, and professional. That level of consistency is rare. It's not easy to find truly great customer service today, but this team stands out. They are not only highly capable, but also genuinely pleasant to work with--and it shows in every interaction. Whoever is responsible for building and training this team deserves real recognition. This has been, without question, the best customer service experience I've had, and it makes a meaningful difference.

I've been working with Specialized Trust Company for the past five years. Their support team is…read moreexcellent to work with. Most recently, I've been working directly one-on-one with Alisha. She has been helping me with several important issues. I've been very pleased with how thorough she is, with her answers to my questions, and how genuinely helpful, thoughtful, and kind she is. Also, her follow-up is second to none! Alisha sets the standard for 'Five Star Customer Service! A rare find these days!