Company with a former sterling reputation now sends aggressive sales reps as many as one per day…read morefor a week even after being asked to leave and trespassed from the home. Parking in our driveway despite common etiquette and even a sign leaving oil spills. Rude attitude and refusing to walk away when asked and corporate providing a cold outsourced rep who took forever to put a note in their system to stop the behavior which may not work. Very damaging to their reputation. Also I'm white in a predominantly black neighborhood and have never seen this behavior in a predominantly white neighborhood so their reps seemingly have different standards of respect for people of color and their property.

Alarm system began having issues within 60 days of installation. Install was a mess as well, the…read moremagnetic switch's look awful on the windows big and clunky and fall off weekly due to sun degradation on adhesive. Constant connectivity issues, alarm failures or faltering and customer service is a nightmare! We just stopped paying and it wasn't until then that we got attention but the wrong kind. Never use these guys they are a mess

Great install reasonable price system works very well, can't comment on response to a break in have…read morenot had any. Updates to phone are awesome, can do most everything from my cell phone.,

I highly recommend staying away from this company. It seems extraordinarily predatory, and I was…read moreunfortunately far too trusting when I first signed off on the dotted line. We moved to a new city recently, and our new home was wired with Frase Protection, so we decided to give them a try. We had previously used Ring Active Alarm Monitoring without issue, but figure why not give this one a try to see if it's worth the extra monthly fees (Frase costs quite a bit more than Ring). So, I gave the company a call over the weekend, explained we are curious to compare services for a few months, and they set us up on a recurring monthly subscription (after waiting about one month to schedule someone who could come to the house and reconnect everything). I believe they offered a one month free trial followed by a $59.50/mo subscription to which we agreed. We gave Frase about six months, and while we had no real issues with the service, we determined the extra cost was unjustified. Competitors offer the same active monitoring, better user interfaces (on web and mobile applications), and lower cost. Anyway, I called the front office over the weekend and left a message asking to please cancel our subscription. No one called back, so I tried again on Monday at around 3:00 pm. I was told the only person who could help had already left, so I left another message. Madeline (Maddy?) replied on Tuesday, informing me that I had unknowingly signed a 3-year contract with Frase, and that I would owe a $1,666.00 buyout fee to cancel. I explained that I had explicitly told the Frase representative with whom I had originally spoken that I was merely interested in trying it out Frase in the short term to compare it to Ring. The original representative did not tell me that I was entering into a 3-year agreement, and she should have known that made no sense given how open I was about my reason for trying Frase Protection as a short term solution that would only lead to a long term commitment if it proved superior to Ring Alarm. (Again, it did not.) Maddy said the representative with whom I had previously spoken had since left the company, so there was nothing she could do. In the end, she just removed the upcharge for the "app and service plan," which I didn't even realize was an option, thereby reducing my bill from $59.50 per month to $39.50 per month. However, that still means I am giving this company $39.50 per month for no services rendered, as we are back to using Ring Alarm Monitoring again. ...long story short: I do not recommend Frase Protection. If you do use this company, then go into it knowing that they will sign you up for the most expensive plan with a 3-year commitment. They do not offer a better product, and their customer service is about the same as their competitors. I thankfully did not have to test their emergency response, so I will give them the benefit of the doubt that it is far better than their non-emergency response. Otherwise we would be in some trouble.

Security Solutions is easily the best low-voltage company in the Memphis area for Audio/Visual,…read moreAlarm system, and smart home equipment. S.S.I. has very fair prices for their equipment and go the extra mile to assure it is setup to your liking. Oftentimes smart home equipment can be frustrating, and S.S.I. has always worked through any user problems a customer may have. We use S.S.I. for all of our Low-voltage needs.

Security Solutions has installed my home security system as well as all of my home's hardwired…read moreethernet connections, and most recently my entire outdoor speaker system. Every engagement with SSI and their employees has been nothing short of professional and accommodating. They are on time and responsive. I highly recommend this business.

If I could give them a negative review, I would. We had an alarm system installed September 5, 2025…read moreand we have had issues ever since. First of all, the installation tech, unhooked one of our doorbells and did not tell us. I found out when family started knocking on the door. Then the smoke and carbon detector started going off. After setting and re-setting , we called the gas company; The gas company could not find any gas leaks in the home. Then the whole monitor went out. Vivint wanted to text back and forth to tell me how to fix the system. After insisting, they finally agreed to send at tech to the home. He got everything up and running but I am still without my back doorbell. I need my doorbell up and functioning.

If I could give this 0 stars I would…read more They'll have a sales guy come to your door saying "We're doing installs in your neighborhood and thought we'd check with neighbors to see if you were interested. If you get security through us, we'll waive the initial install fee and give you free x y Z." He'll bumbly fumbly complain that his iPad is messing up so just sign here and he'll get me all the info of what I'm getting done and what I added on and all that to my email. Then, you'll read the email later to find out he charged you for the install and equipment that you do not have OR was supposed to be free. They will not work with you to remove it without penalty or credit. You'll be stuck, being ripped off my a dishonest, poor business-practicing company. Truly, stay FAR away from them.

Our firm used NW1 on several different occasions to install IT cabling. They did a terrific job…read more The personnel were punctual and neat. I would highly recommend this company!

From the owner: NW1 has been planning, designing, implementing, and supporting communications systems in the…read moreMemphis, TN area for over 16 years. Our services include Video Surveillance; Structured Cabling; Access Control Systems; Voice Communications; Intercom and PA Systems; Service Programs; Network Solutions; Remote Video Storage; Structured Voice, Data, Video, & Audio Cabling; Unified Voice Business; Telephone Solutions; Video Surveillance Systems; and Access & Proximity Control Systems. We are proud to have an A+ rating with the BBB, and we are members in good standing of the Independent Electrical Contractors Association (IEC), where we are continuing our low voltage systems apprentice training as recognized by the Department of Labor. Email us to start receiving special offers!

Chris and the team at Audio Visual Artistry knocked this project out of the park! We were so…read moreexcited when we bought a house with a great living room set up and beautiful theater room, only to find out that the projector and ceiling mounted "surround sound" speakers were of low quality, not tuned, and cheap even by 2007 standards. So I did some looking around and found AV Artistry. I thought it was a little strange that a company with 150 reviews still had all 5 starts. Well from the first interaction with Gabby on the phone, to Chris agreeing to and completing a walk through the house with me before we closed, to the extreme attention to detail by James and the rest of the installation team...now I can see why! When it comes to visual aesthetics I am blessed (or cursed) and can't help but see minuscule details associated with symmetry, leveling, and proportion. So with that, normally I end up micro-managing every detail of contract work because if it isn't perfect then I'll end up staring at that one flaw forever and won't appreciate the whole project. So...to walk back into my living room, after they hung my large tv, look at it and have absolutely nothing to correct was shocking. I was super impressed with their work. They also installed a new Yamaha receiver and Universal Remote Control with RF transmitter and remote receiver. I finally don't have to keep track of 4 different remotes. Everything I need to do from watching something on the cable box, to Apple TV, to BlueRay can be done from a single, classy remote with an LCD screen which has individual programmed icons for each source. They also installed new Master Artist speakers- more on that later. Then I walked upstairs to the theater. I was amazed at how bright the new JVC Laser DLP projector looks. Even with the window shades open and lights on it doesn't look like a projector- it looks like a huge tv! (The iPhone pictures don't do it justice) The guys hooked me up with the same Yamaha receiver and URC setup. They even programmed identical icons in the same order as downstairs so everything is uniform. There is that attention to detail again. Now who wants an awesome picture, perfectly aligned and focused just to have weak, out of tune, non-surround sound audio being presented. Not I. When the guys got on site and Chris found out what I had installed in the ceiling he made a recommendation. He has some custom Master Artist speakers and they sound great! Those speakers in the ceiling, combined with a banging subwoofer, meticulously tuned and calibrated brought the big movie theater experience to my home. I feel like the more I listen to them the sound projects more depth and keeps getting clearer. After all was said and done, I had James walk me through every detail of the system and we tested everything. Normally at this point, after working all day, technicians just want to hand you the product and bail. Not James, he stayed as long as I needed him. He explained and we tested every option, source, airplay device, etc. He made sure I fully understood how it worked and answered all of my questions. These Yamaha receivers also have app integration. We were able to walk around the house playing the different songs from different rooms, toggle the sound on/off, or mute the whole thing. I was even able to stream different sources (or the same) to individual rooms all from my phone simultaneously. That is what defines a true professional from someone (or company) that is just good at their job. AV Artistry takes expert knowledge, applies outstanding customer service, and delivers a superior product experience! Reading this review back makes me laugh as it sounds like a paid advertisement, but truthfully...I am just very, very impressed with the craftsmanship, final product and entire experience; and I am not easily impressed. Congratulations guys, you earned all 5 stars.

I wasn't quite sold on the idea of a state-of-the-art media room in my home when my husband…read moreinitally metioned the possibility. Over the course of a few weeks, my mind quickly began to change. The custom made speakers, beautiful flat screen, and home network were truly worth the investment. My family loves to gather for movie night, and the home network ended all buffering. They were also very tidy throughout the process. We needed to have sheetrock repaired to close the areas where our old speakers were housed. The workmanship was impeccable. You cannot tell that there were repairs. I would definitely recommend AV Artistry for any of your audio or visual projects. You won't regret it.

Service tech was Outstanding, however they charge $59.00 just to check your system then $150.00 to…read morereset the door bell camera because you changed wi-Fi providers less than 2 years into your contract REALLY! Can't wait to cut them off when my 3 year contract expires ASAP! The 3 stars were for the Technician not for ADT's rules of engagement!

I EMAILED YOU!! REACHED OUT ON FACEBOOK!! CALLED SEVERAL TIMES!! adt+ is the most scandalous…read morecompany i have ever had the displeasure of working with! they are completely unethical and lied to me repeatedly!! 5 MONTHS OF NONE STOP PROBLEMS!!!! i was lied to during the sales process by Gregory mills using extravagant scare tactics and told i would have to call their "video guy" for video surveillance. Turns out there is no video guy he just said that so it would be outside of my ability to get financing and i would have to pay out of pocket!! the system is garbage and does not work at all!!! they installed my doorbell wrong intentionally so I would have to pay for them to fix it!! the sensors FALL off repeatedly all the time!!! THE BASE IS FAULTY AND CONSTANTLY SAYS IT IS OFFLINE!!! i called to cancel as they claim to have 6-month money-back guarantee which they refused to cancel and keep stretching out this timeline deliberately refusing to remedy these issues!!! I have called off work several times to accommodate their tech - 1 of which said he did not have the time to fix my sensors!?!?!?!?!? are you serious?!?!?!?!!? NOT TO MENTION I FOUND OUT TODAY I WAS MISLED MADE TO SIGN DOCUMENTS SAYING I WAS HAPPY WITH THE SERVICE! I WAS NEVER HAPPY WITH THE SERVICE THEY SAID IF I DID NOT SIGN THEY COULD NOT LEAVE MY HOUSE!! THERE IS A BIG DIFFERENCE BETWEEN BEIGN TOLD OT SIGN BECAUSE YOU ARE HAPPY WITH THE SERVICE OR BEING FORCED TO SIGN SO THEY "CAN LEAVE THE PROPERTY"!!!! i have never been so disgusted in my life!!! this branch needs to be shut down! they need to come get their garbage equipment and give me my money back!! i am appalled at how they operate so unprofessionally and unethically!!! I have posted on Yelp, Google, Facebook (several place on FB), I went on the Better Business Bureau and posted twice there as well!! I posted to TrustPilot.com and PissedConsumer.com . I will continue to do so until I am refunded and released from this unethical misleading contract! The system is trash! I would not pay 50$ for it let alone 6,500$!!!! i should have googled ADT and done more research! the number of lawsuits they are already facing is appalling!!! Now i am calling my lawyers too!!! I AM GOING FULLY PUBLIC WITH THIS AND WILL CONTINUE POSTING ON EVERY POSSIBLE PLATFORM!!! I WILL BE GOING LIVE ON MY SOCIAL MEDIA AS WELL!! IF I AM NOT RELEASED FROM MY CONTRACT AND REFUNDED IN FULL I WILL BE CONTACTING THE LOCAL NEWS TEAMS AS WELL TO MAKE SURE THIS SCANDAL GOES NATIONAL!!!!!

They have been a good electrical company for me in the past…read more They are nice people. Understand before booking any work that you will be charged an automatic service charge of close to $200 whether they can do your work or not.

Ellendale has been my go to company for 20+ yrs for residential electrical service and for my…read moresecurity system and it's monitoring. Quality work, on time, and reasonable pricing. As a Realtor, I have recommended them many times to my clients.