Dear Management Team, We would like to take a moment to…read morerecognize and express our sincere appreciation for Angel, one of your security officers at Pearl apartment complex in Marina Del Rey. Recently, we experienced a very stressful situation involving a neighbor in my condominium, and Angel was an incredible source of support throughout the entire process. He consistently demonstrated professionalism, patience, and exceptional customer service. Whenever we needed assistance, he was attentive, respectful, and genuinely willing to help. What impressed us most was his ability to remain calm, compassionate, and professional while handling a difficult situation. He made us feel safe, listened to our concerns, and always treated us with kindness and respect. His dedication to his job and commitment to helping residents are truly commendable. Employees like Angel make a significant difference in the quality of service provided to residents. He is an outstanding representative of your company, and we believe his professionalism and work ethic deserve recognition. Please extend our gratitude to Angel for all of his assistance. We are very thankful for his support and wanted to ensure that his excellent work is acknowledged. Sincerely, Andrea Gomes and Carlos da Silva Residents at Pearl Apartment in Marina Del Rey.

Protection America patrols the Pearl apartments where I live, and I have to say that Mike, the…read morenight guard, is the best. He takes his job serious, always walks the complex at night to ensure all the tenants are safe, and goes above and beyond to assist the residents. Having a great person like Mike around makes me feel safe and secure. Protection America should find and keep more people like Mike because he is a one in a million type of guy.

amazing service and great customer care also the care that they have are very professional looking…read morevehicles

Professional, quality Security guards. They come through for us when we need to add an additional…read moreguard last minute.

As a business owner with multiple businesses, I understand how important it is to have a…read moreprofessional and reliable security company. I have been very satisfied with the service provided by Patrol Security and Guard, especially their professionalism, reliability, and attention to their clients' needs. They are a serious, well-organized company committed to providing quality service. I would definitely recommend them to any business or property that values security and professionalism.

I have used this company already five times for all the events that I'm doing and I'm pretty happy…read morewith the customer service the quality of their work

They do not return phone calls after trying to reach them multiple times. This was after having…read moreone call with them.

Extremely unprofessional. I texted the guard last night to have my neighbors turn down their tv…read morenoise. He texts back saying he was on his way. Then proceeds to ring my doorbell numerous times. Seriously? Then I call about 15 minutes later saying did you ring my doorbell? He then tells me yes the neighbors TV wasn't that loud, but they are turning it off. SO let me get this straight. Instead of texting me back or even calling he thought he would show up at my door and ring the bell to follow up. Zero judgment. Inappropriate behavior. No training. Shame on the owner who would hire someone like this. If he has poor judgement on this then safe to assume the same goes for everything else. I told him not to show up like that, but a text would have worked. Also, if it's blasting in my house then it is loud. Train your people.

Wish I would have read all these reviews before I hired them for my daughters wedding last weekend…read more It's all the same stuff different day. The venue itself didn't say we had to hire them...but STRONGLY recommend we get them for their property because they were good and knew their venue. My bad. All they knew was how to embarrass my husband and I as host and treat my guest like they were common criminals. I can go on and on about this company and have many examples about this security company...but Im not. Just please read reviews before you hire. They truly mean alot. Make sure the people you hire have your back not the venue. Ive never had so many complaints. Best of luck. Angie Joubran

The security we got for our wedding was very rude to many guests and I had a lot of people calling…read moreafter the wedding complaining. I think he was the one who came and tell me he will shut our music down if people didn't spread, I understand the situation with COVID and my husband is an UCI Doctor, several members of my family are on the front lines, but this is not an acceptable way! We asked guests several times to wear their masks while moving and not to come close, but we were only family and very close friends who see each other on regular basis anyway! Plus we signed the waiver we know the risks and not going after anyone. So I really don't get the attitude! You were hired to protect us against theft not to come manage us! Know your place and do your job

I can't say enough good things they're hands down, the most professional security service I've ever…read moreworked with. From start to finish, their management team was top tier--responsive, knowledgeable, and always going above and beyond to make sure everything ran smoothly. The guards were professional, alert, courteous, and clearly experienced. They set the standard for excellence in security services. Highly recommend them to anyone looking for a security company that's dedicated to their customers!

We have them as security at our charter school . These guys are punctual and on point. We have…read morenever had any sort of trouble with them.

I recently had the opportunity to work with Wolfpack Protective Services, and I was extremely…read moreimpressed with their professionalism and level of service. Their security guards were well-trained, attentive, and always maintained a professional appearance. From the moment they arrived on site, they demonstrated excellent communication skills and a strong commitment to safety and customer service. What stood out most was how proactive and courteous the guards were when interacting with visitors, staff, and clients. They handled every situation calmly and professionally while ensuring everyone felt safe and respected. It's clear that Wolfpack invests heavily in training their personnel and maintaining high standards. If you're looking for a reliable security company that provides exceptional service, dependable guards, and outstanding customer support, I highly recommend Wolfpack Protective Services. Their team exceeded expectations and delivered peace of mind throughout the entire assignment.

It is a shame how a couple of your "guards" mess it up for the rest of your team here at the…read moreAlexandria, or I would give you 5 stars. Especially when one always arrive quite late in the mornings and starts instigating those in the building....as well as trying to push his religion on others. NOTE: A person's beliefs does not make them a better person, their behavior does...as a child shows more maturity than these (selected) UNPROFESSIONAL employees. No wonder the one got his ass kicked a while back by an outsider. And especially when he is living in public housing and on food stamps. The other one is a crybaby and can never be a leader! The rest of the security team is GREAT who work at the Alexandria. The others REALLY lead by true example., and not these two clowns!

I had an amazing experience with Securitech!  A couple of weeks ago, my car was parked in a parking…read morelot, and someone had hit it.  Raymond, the security guard of the plaza, witnessed the incident and told the offender that she needed to leave a note.  Raymond later went back to the scene and noticed that the offender's car was gone as well as the note she had left on my dashboard.  Raymond then waited until I was back at my car and explained to me everything that happened and told me that even though the original note on my dashboard was gone, he had taken down her license plate number and car model in his own notepad and gave the information to me so that I could contact the police.  Without Raymond's extra initiative, I would have had to pay for all the damages myself.   I don't think I've ever encountered security personnel with such great quality service.   Thank you Securitech for being such a great company and hiring such great employees!

I was referred to this company after a felony vandalism incident in the Trader Joe's parking lot in…read moreStudio City. My first call was pleasant enough, but there was no follow-up. After waiting four days, I called again. I was told someone would call me back, and when they did, I was given information that directly contradicted what North Hollywood police had told me--that a police report would be sufficient. Instead, I was told I needed a separate police request. When I tried to explain the discrepancy and clarify my options, the representative cut me off and said, "Let me tell you where you have chosen not to listen," which immediately set the tone. He then claimed the cameras wouldn't be helpful due to their height and low resolution--again, the opposite of what Trader Joe's staff had told me, based on multiple recent incidents where license plates were successfully identified. As I continued asking reasonable questions, the conversation became increasingly hostile. I stated I would call back if needed, and he responded by saying I was not allowed to call again and that he would file harassment charges against me if I did, claiming it was because I had called "so many times." That is simply not true--my call log reflects that I called once, waited four days, and then called a second time. The lack of consistency, professionalism, and basic courtesy here is unacceptable. This was a straightforward request following a serious incident, and it was handled poorly from start to finish. I will say the property manager I spoke with separately was professional and helpful, but my experience with this security team was the opposite.