I initially visited the facility on Friday 3/15/2024 to get a quote to have my rear bumper repaired. Jimmy Sanborn, quoted me $800, I thought it was a bit high so he bragged about their quality of work and the half of a million dollar paint booth that produces amazing quality. Then stated if I drop the vehicle off on Wednesday, it will be done by Friday. I mentioned to him that its a lease return and I have an appointment on Saturday 3/23/2024 to return it, he assured that it should be done on time no problem. On Wednesday 3/20/2024 @ 8 am, I dropped off the vehicle, Jimmy the manager was not there, so I spoke with an employee that assisted me. I mentioned to him the arrangement and the commitment I have on 3/23/2024 to return the leased vehicle. Again he assured me that it will be done on time. On Friday 3/22/2024, I receive a call from Bill, the owner, requesting to keep the vehicle until Tuesday because of the quality of the paint and the body work was not as it should. I explained to him my timeline commitment, he said he will do his best. At 4 pm on Friday I went to pick up my vehicle and I noticed that there was a big bubble in the bumper and the paint looked horrible, see pictures. I spoke with Jimmy, he admitted that the workmanship was horrible and he was disappointed but offered no resolution other than than keeping it until Tuesday, which I couldn't do. So I asked him if they can at least polish the paint to make it look more presentable and to clean the bumper or wash it, he agreed. When I came back to pick it up, none of the what Jimmy promised was done, the bubble was still there the bumper has paint dust all over it, the driver side carpet was full of paint dust foot prints. They basically handed me back the vehicle with absolute disregard to customer service and quality service. I later spoke with Bill over the phone, and he offered no resolutions whatsoever, I offered to leave the vehicle for Saturday to somehow resolve the issue and I will reschedule my appointment to Sunday, but he refused.
Review the pictures, if you are willing to take the risk to be treated this way with absolute disrespect and disregard, go ahead and do business with this establishment. I noticed later that most of their great reviews are car dealers, not retail customers, they couldn't survive treating car dealers the way they treat retail customers. My recommendation, stay away!!! read more