This location is right off of Cobb drive between Cumberland and 285. Pleasant service but not cool…read morethat they leave for lunch and lock up and have people waiting. According to the lady they don't know what time they are going to lunch. Seems like that is more selfish than customer service oriented. Not a good way to run a business. So call first and check they are there. One poor man waited an hour and a half while paying the movers!! No bueno!!***while the manager wrote a comment below that unfortunately is not true. There was not a sign on the door and in fact I suggested there be one posted. It was longer than 20 minutes..I myself was there for longer than that... disappointing when people make excuses...instead of working on the opportunity to improve their services.

Very friendly people and 1/2 price for the first 2 months :-) the spaces are big and easy to…read moreaccess. I needed one big enough to store my convertible for the winter.

This is the worst storage company in the world. They charge whatever they like. This is the first…read moretime I have seen fees like this. They quoted me a price on Thursday, and in less than 72 hours they added another $100.00 to the quote. I asked them to explain the increase and I was told that they have other things to do, so pay it or leave. Extra space bought the storage facility that i have used for 8 years, called Iron Horse Storage. They told previous customers there would be no rate increase and we were good to go. In less than 90 days they doubled my rate. Like WTF! Extra Space will advertise a low rate to get you in the door and double it in 90 days without telling you. If you try to protest they will auction your storage real quick and if the bids are more than you owe, you have to pay what the bidders are willing to pay. DO NOT rent a unit from any extra space, I still have 3 more units with them. I HAVE TO GET OUT!!!! You and your belongings will get trapped and you are done for it.

I rented a space for a family member. Office staff very professional and friendly. Space very…read moreclean. Upon loading our space I ran into a gentleman cleaning halls. It is nice to rent from a clean space that feels secure. I give them a big thumbs up! (also, price very competitive) Barry

This is the worst storage company in the world. They charge whatever they like. This is the first…read moretime I have seen fees like this. They quoted me a price on Thursday, and in less than 72 hours they added another $100.00 to the quote. I asked them to explain the increase and I was told that they have other things to do, so pay it or leave. Extra space bought the storage facility that i have used for 8 years, called Iron Horse Storage. They told previous customers there would be no rate increase and we were good to go. In less than 90 days they doubled my rate. Like WTF! Extra Space will advertise a low rate to get you in the door and double it in 90 days without telling you. If you try to protest they will auction your storage real quick and if the bids are more than you owe, you have to pay what the bidders are willing to pay. DO NOT rent a unit from any extra space, I still have 3 more units with them. I HAVE TO GET OUT!!!! You and your belongings will get trapped and you are done for it.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

The staff is never there to ask or answer questions for you . And the walls are falling in on my…read moreunit and people from the next unit has access to my property . My things are not secured . There are unexpected price increases and high rental .My property was damaged when doors were replaced on all the units and it was never replaced , nor paid for .

I have been with Cubesmart since my mother passedaway in 2019. I had to hurry and move her…read morebelongings into a unit when she died. Since then, we have had several major expenses come up which has resulted in us having to pay late. They charge a huge late fee (around $50) which we have paid. My complaint is the insanely high late fees and their lack of willingness to even consider waiving a single fee. They've made roughly $3000 in late fees off of my hardships. Even worse, without warning, I will receive a bill periodically with a new increase. Last month, my bill was $344 and I logged in today to pay and it is now $399. I don't know how a company can not only increase rates without any notice but they have no compassion for anyone who is struggling. Their late fee is 20% of the bills total which is way above industry standard. Lastly, when I moved into the unit, I was told there was a 10 day late fee grace period. This is not true as my bill is due on the 3rd and the fee was already assessed on the unit today (11th) They make up rules as they go, add new charges when they see fit, and lack compassion regarding their clients hardships causing them to continue a viscious cycle of late payments since they can never catch up with all of the fees and increases. ​

The monthly rent rate has gone from $80 per month to $175 per month in just 2 years!! That is…read morejust insane. All they have to do legally is give you 30 days notice of the rate change and you just have to deal with it. But to more than double my rate in just two years is criminal. I will be moving out of this jank place. Def do NOT recommend.

Great customer service! The place is clean and the workers are very nice and professional. I would…read morerecommend this company to a friend.

This is definitely one the best storage facilities you will find. Mainly because of the management!…read moreThe GM there is extremely customer service oriented and friendly. They provide coffee and water to its guest complimentary The facility is always clean. If there was a negative it would only be their not 24 hr access but that's minor when you get great service and a peace knowing your things are being stored properly and safe! Tell Ms.Laurie I sent you

Love this place! Customer service is great, the facility very clean! Would recommend to anyone…read morelooking for a storage unit!

This company provides terrible customer service. They receptionist did not explain the gas service…read morefee adequately and I was charged $40 dollars extra. The receptionists attitude when I questioned the charge was good luck getting a refund instead of providing quality customer service to figure out a solution to the problem. Not to mention the truck that I was given was very old and poor quality. Do not go here.

Just after the holidays this company double debited our bank for monthly fee. Twice there's been a…read morelock on our unit though our account is paid. And for the last few months the company suddenly stopped emailing an invoice so they could reap late fees. A black mold is growing on our furniture. We do not recommend this facility.

I really usually only give reviews when I have a problem with something or a representative…read more However, today I am leaving a review showing my appreciation the Store Manager of the Smyrna location! Due to the changes in the mortgage / real estate industry, it has left me needing to get a storage space. So I have been there for over a year now. This manager from day 1 showed compassion and understanding. He has proven to be a very professional, attentive and fair representative of the company. When I leave a voice mail, he returns the call usually the same day. I just want to say Thank you Eric - you go above and beyond for your customers!

They have a very sneaky policy called " pro rate in and NOT out" meaning that you will pay for the…read moredays used when you start your service after the 1st, so if you started the 5th, you will pay only for the remaining days of the month used ( 30 or 31 minus 5). But, if you move out before the end of the month, the very nice ladies from customer service will call you to appreciate your business and let you know that they will rent your unit to someone else. I asked if I would get any money back for what I pay for in advance ( pro rate out) and I was told that the policy clearly states that NO pro rate out. Also, I was told that it was mentioned to me about that policy before I signed off which I don't remember if someone have had mentioned it to me. Management tries to make as much money as possible by keeping the pro rated money already paid and on top of that, they are trying to make more money by renting my unit to someone else. Very unprofessional and disgusting way of doing business.

I have been using this storage for years now. moved in and out a few times, change the size of the…read morestorage unit, etc., and CJ was there every single time helping me with every step

Great Staff, Reasonable rates. I've used Extra Space in 3 states and they are all excellent.read more