They should have a zero star rating because that is what they have earned. I have rented from this storage company for over 2 years. Last night I went to my storage to find all my beloved belongings destroyed and rats! Everything was covered in rat feces and urine. It has been 2 weeks since we last came. I called management to let them know and they came out and we're super apoligitic but did not offer to help us clean it out or any solutions. They gave me a pamphlet that covered all insurance aspects of it and told us it would be covered,if not to contact them and they will figure it out. I did contact the insurance and they were super nice and apologized over and over that they couldn't help, which was more than I got from the 1800 number for the company. Upon this phone call I spoke with a VERY RUDE lady and she would not give me any information,not even the direct phone number to the location. SHAME ON YOU!!! Little did I know, it did not cover this. It is impossible to reach the location owner or manager. I ended up throwing away all of my belongings because I cannot keep them. They are NASTY!! Im super disappointed in this company. I advise you to stay far far away! DO NOT DO BUSSINESS WITH THIS COMPANY! READ THE REVIEWS ON YELP,FACEBOOK AND OTHER SOURCES. I wish I had read more